Horrible place - I agree with Adam. The daughter is horrendous. Easily the rudest person working at…read moreany business in Rhode Island. Not only that, even if you have an appointment and drop your car off the night before, she freaks out if you call at the end of the day asking if you can pick up the car. Turns out, the car was never even brought into the garage. AVOID THIS PLACE AT ALL COSTS. The old man is fine, but doesn't understand what his daughter is like when he is not looking.

these folks are the absolute best auto shop in all of RI! if you are looking for HONEST, REASONABLE…read moreAND SUPER FRIENDLY this is the place! cheers to Ollie on being the cutest auto shop pup around!!

New to this place. Had my car inspected here and it was done earlier than discussed. Good service…read moreand no issues.

Highly recommend this Auto Shop! I have been super satisfied with the work they do on my vehicle…read moreand they are always fair with pricing! 5 stars!

My mother brought her 2014 GMC Yukon to J&S Auto Repair for an advertised free air conditioning…read morecheck. We were fully prepared to pay for the necessary mechanical repairs. Prior to the appointment, we explicitly informed the shop that the system had already been recharged multiple times and had a confirmed, active leak. While we understand that professional mechanics must verify issues independently, J&S Auto Repair chose to simply recharge the system and add dye. They held the vehicle for two days, only to return it completely unrepaired. Rather than honoring the free diagnostic check to locate the physical leak and quote a proper repair, they billed her $223.50 for the redundant recharge and dye. To make matters worse, the initial invoice provided was unacceptably vague, completely lacking a breakdown of the labor performed or the materials used. I went into the office to address this discrepancy directly and explicitly asked for an itemized invoice. Astonishingly, the representative still refused to provide one. They offered no resolution, insisting the $223.50 was strictly for the recharge and dye test. When a customer explicitly states that a system will not hold refrigerant, charging them over $200 to fill it up just to watch it leak out, and then failing to detail those charges on paper upon request, is an unacceptable business practice. We expected to pay for a repair, not an unnecessary diagnostic step that ignored our prior disclosures and violated the premise of their free check. I will update this review if management corrects this billing issue.

Terrible. 30 hours to do a state inspection. Failed for a license plate bulb. Wanted to charge me…read more$27 for the bulb. Replaced it myself for $4. Then another hour waiting for the sticker. Never coming back!

Anthony and Matt are awesome…read more KUDOS GREAT WORK They explain everything you need to know.

My car had a broken frame and they fixed it in a reasonable time! Thank you so much Anthony and…read moreMark!

Extremely poor customer service. I brought the vehicle in for nail repair in one tire. After a 2…read morehour wait I was told I need 4 new tires - all in very bad condition. ( not true) I chose to have the punctured tire repaired. Since the vehicle was on the lift , it would only take a few minutes. After an hour and a half wait , they came back and told me it couldn't be repaired. Not true. The tire has since been expertly repaired. This is clearly a bait and switch operation. I recommend you avoid this business at all costs.

I got a flat tire on vacation with my family at 7:00 pm. I was happy to see Melvin's was open until…read more8:30. The folks at Melvin's took my tire right in, replaced the valve stem, and had me back on the road by 7:45. I couldn't be happier with their service.

been here several times...they are always helpful, i needed a random part for my mini and they said…read morego check out what we have..they just happen to have the exact part...and saved me lots of money going to ebay etc.

The owner asked for my VIN number to confirm the compatibility of the part I needed for my 2006 F…read more150 and called me back within an hour. I picked up the part the next morning. The counter man an d owner were very helpful and friendly. The price was fair and the repair is complete. Thank you!

Excellent garage! i found Carl and his crew in the winter while looking for parts and wound up with…read morea great trustworthy mechanic. I highly recommend them.

Carl and his guys have been fixing my stuff for many years. They are above all honest, and…read morereasonable. Down home shop and the people there are real. Refreshing!

Here's one of those nice stories...my Jeep window got stuck down and heavy rain was forecasted. I…read morecall on. Super busy Monday morning and Woody the manager got on the line. He said hey we're swamped with appointments but I don't want you to have that window down in the rain so come in in and ask for me. I ran over, asked for Woody he came right out with a special tool, popped the window switch out, located a new part and had it put in within 45 minutes. Just before the down pour. I ask how can you provide this level of service? He said we care! It's worth noting that another dealer told me i couldn't come in for a quick look and had to wait ten days for and appointment and they would probably have to order the switch and that would take a day. They suggested I put plastic over the window... I'm a Paul Bailey customer now!!

This is one snooty dealership. The old lady in the service department is never short of smart ass…read moreremarks and sour puss looks. Service dept. makes alterations to your vehicle without your knowledge. Unsatisfactory. I live in Warwick and thought going to NK was going to get me that good service. Truthfully... Paul Baileys is a dinosaur. No updates. 1970's called and they want their dealership back. Its only a matter of time. Sad.

Shorty work and cheap parts. Will cheat you out of your hard earned money. Not worth going to!read more

We've done business with this young man twice first time he was right on point with his billing as…read morefar as retail cost and labor time didn't overcharge on either Then we came back 10 months later completely different story Told us we needed a lower ball joint on a Volkswagen only 10 years old so I suggested buying the whole lower control arm which comes with the ball joint. They agreed the most expensive one I could find was $180. No I don't think for one second they're going to give me the parts for cost so I was prepared to pay $280 for something they bought for 180 or maybe even as much as 300 I know the job only takes one to 1.5 hours so I was figuring might see a bill between five and 600 like they quoted the car was there overnight went to pick it up the next evening and to my surprise had a bill way over $1000. They didn't do any more work than we discussed. they just marked up the part five times what they paid This young man is obviously getting comfortable and very creative with his billing. as long as he keeps getting away with screwing local people it's going to continue. This was the Garage on route two and 138 used to be an exhaust shop so do yourself a favor. If you do go there make sure he gives you a quote and ask him if he's going to stick to it don't let him say it's an estimate because he won't stick to it. You want a firm quote he needs to be a little more humble and realize we keep him in business. This is a cocky kid that bit off more than he could chew got too big too fast and just trying to make all of this customers pay for it with work. They don't need any good reviews you see on here are more than likely people he knows just walk around the town of Wakefield and ask what they think about his service. He'll go so far as to hold your car hostage if you can't afford to pay his absorbent bill that's usually 80% higher than what he quotes. He's just a bad business person all the way around time to send a message before he screws one more South County resident and he is no longer located in North Kingston they are now located on route two in West Kingston and on 138 he's gotten way too big too fast now he has a bunch of mortgages and he thinks overcharging will pay for them do yourself a favor and drive-by. Don't stop.