I have worked in memory care Since 2007. I was here when we built the building back in 2012, The…read morehome like feel of the building lends itself to a very comfortable memory care environment. We have a lot of dedicated staff members at the building that have worked here for many years, some going back to when it opened.

My immobile husband was here for 2 months and it was the best of the three nursing homes/skilled…read morenursing facilities that we had been to in the Houston area.in the last 8 monhts. The food was excellent, facility super clean, Rehab therapists excellent and overall care good. We did have some challenges with my husband's demanding care at first but overtime we worked it our with the caring Director of Nursing Annie and amazing new Executive Director Michael. There were so many positives at Brazo Towers that I recommend it. The care of a stroke patient such as my husband is very difficult and necessitates a very active family advocate all the time. We were very disappointed in the lack of patient activities. Although a vigorous monthly calendar was posted very little activities occurred during my husband's stay. When we were leaving we saw indication regarding possible improvement in that area as well.

Had the horrible misfortune meeting social worker Kathleen Kuznicki, about a week ago and then…read moreagain yesterday. Thought maybe she was just having a bad day but unfortunately she was just as unpleasant yesterday as she was last week. Very condescending and horrible bedside manner, if this place has any others like her I would NOT recommended having your loved ones stay here.

Medical Doctors are not that great the entire time I was anemic one doctor said iron and the other…read moresaid no iron! Physical therapy and Occupational are great! Before coming to Encompass I was in Sugar Methodist for 7 days I was intensive care for 5 for days and 4 days I was in coma! The nursing staff is good. Some better than others! The food to me was not good. I lost 20 pounds with my stay! Today I am on iron because I am still anemic. I need another surgery however the anemic prevents that! If you can stand the food the PT and OT are great!

Intensive rehab program is very effective and everyone on staff was lovely. Food better than…read more"hospital " food!

The worst place to have your loved one at. Some of the…read morenurses don't care on how your loved one is they don't check up on them if you call they take forever to come check up on them me and my family had told them my dad couldn't eat on his own they didn't care they just went in to the room leave the plate and leave, today the nurse taking care of him I had called for him to get cleaned out she said she couldn't do it because she was passing breakfast she told him to eat and after she was going to clean him I called once he was done she came in with an attitude didn't say a word changed him and left. He had physical therapy come by today they took him brought him back next thing you know the nurse comes all mad shaking her head saying they told her something because he's not at dialysis when it's her job to take him, after he got back she put him in bed crushed his feet and didn't even say sorry after that she dumped the pee from his catheter spilling a lot on the floor and than she left, I called her back she come in raising her hands with an attitude asking what we want that she was coming back I asked her to heat up his lunch she left slammed the door came back the food is cold she left again once again slamming the door mind you almost all her shift she has been using her headphones blasting music loud that even I can hear it with the tv on, I also asked her for her name she didn't say it she had it covered so I wasn't able to get it. Another thing my dad uses oxygen and it's the third time they take it of and don't put it back on I've been doing it. There was another time where I saw this guy nurse taking him to get his dialysis they pick him up with a machine since he can't get up on his own he told my dad to hold on the bars and once he was in the chair to get the dialysis his arm was stuck in between the bars and the guy told my dad that why was he holding on to it and that's when I told him he had told him to hold on from there and he just laughed than he asked me if I speak both English and Spanish and I said yes and I told him I understand both maybe he thought I didn't

This skilled nursing facility is wonderful. My dad went there after some time in a hospital. They…read morewere so professional, so kind, and incredibly caring. They treated him with respect. The facility is very clean, the food is well above hospital food. I would not hesitate to use them again. The nurses were quick to respond. It felt more like family than medical staff. The office staff was also very kind and thoughtful.

This place does not respond when patients use their call button. I have visited a relative several…read moretimes and patient call buttons going off patient hollering for help and no one responding for at least 40 minutes. The greeters at the front desk on 2/15/25 at 1:50 pm did not even speak and when I spoke the lady still did not speak . Totally unacceptable.

I don't know why this place gets such low reviews. Compared to others I've seen, it's DEFINITELY a…read morecut above. ALL the staff I've come in contact with while staying with my mom are friendly and helpful. Food - Your loved one can order from the menus, there are snacks placed out which at night, I find particularly helpful for my mom. . Fruit is always available in any of the cafeterias which are on every floor or take out/delivery is available. They also have spa type fruit water and tea available 24/7. *I mean, they don't have to put orange slices in the water dispenser or lemon in the tea...but they do, little things make a difference.* There's also plain still water and ice is available 24/. I saw a review saying the food isn't that great, I totally disagree with that; so far everything my mom has had has been really tasty. Amenities: There is free valet, a nice pool area, lots of scheduled activities, lots of vignettes for visiting, reading, etc. They even have happy hour. . There's a nail salon, hair salon and they do "field trips". They have tech time where I assume they help residents with their devices, different types of religious service (Jewish, Christian, for ex.) There is karaoke, bingo, afternoon snacks with lively upbeat music. Staff also engages and anticipates needs of residents in the times. Security - Everyone signs in and out on a kiosk at a staff manned desk to receive a printed sticker badge. Every single time, so far without exception. The first time you have to provide your ID and take a pic. Living arrangements: Assisted, Rehab and fully independent. I have yet to see a disgruntled resident, though there probably are some, the vibe is happy, helpful, upbeat. I've not seen/heard a single staff speak less than kind and caring to any resident. Physical/occupational therapy, certified nurses/doctors are also on staff/available. You can have your own personal sitter to be with your loved one. It's in the heart of the Galleria area, a block/two from Nordstrom and Dillards. So, everything is literally at your fingertips. Concerns: one so far. They don't really seem to have enough staff for moving low motility weaker patients say from bed to wheelchair or bedside potty. So, if you're not able to assist for some reason, that might be an issue for you. I am so glad we decided upon Brookdale. I've seen many others with other family members, this one is a blessing.

Worse place ever don't bring your family member here most of the nurses are rude they always have…read morean attitude. You always have to be behind everything they never on time and they look unhappy doing there job basically they there just to collect there paycheck they don't care about there patients!

I visited La Hacienda and was very much impressed with the cleanliness of the facility. I have had…read morea loved one who had been in the facility but is deceased. He was there at the opening and I have visited after his death and found things a bit different. But this is the first time that I have since it looking like it looked when it first opened. It was beautiful and very clean. The administrator and staff members were very nice and friendly. There were several other people with me and they were also impressed with the cleanliness of the facility and the friendly staff members. Lillie L.

I am currently a resident in Tuscany Village. My experience overall has gone well. My adds,…read moreDarlene, Laura and Klassic have been first class in every way.

Care quality a woman was found dead in her bed no one had checked on her all day even though the…read moreday before she was "barely" breathing.

We referred a patient here this month last year. He walked into our office today and I didn't…read morerecognize him. I thought he was a visitor his recovery from severe injury and illness. Last year was completed by his residential neural recovery at Mentis Neuro rehab. He told me he also did the day Rehab there and had positive things to say about how they facilitated his continued recovery. It's a pleasure to see somebody who has come that far in their health recovery.

Ihighlyrefomendthisplace i hadastrokeat40 and wqsqdmittextothis rehab, th3yjelpedmealot great…read morefreqhab place, i f3ltsafe ver y clensn , dtaff veryprofessional rehab pgram was greatsylviaatkinson aguirre

This is an excellent company. The staff is professional and nice. The aides and nurses go above…read moreand beyond.

I was putting my info in to the computer. The lab person said my info was completed. I only did one…read moreside of my drivers license. Now after hours my name has never come up on the waiting list!!! I'm concerned my info was not completed!!! People keep coming in the chairs are full. Why has my name never come up ???? Alice Fellers

Encore caregivers do an excellent job the only comment that I I wish they accept phc traditional…read moreMedicaid or Community attended services as far as payment options for people with disabilities people elderly as a payment option

This company called encore caregiver was so amazing, their caregiver was awesome, in time of…read moreemergency care, housekeeping, laundy. 24 Hours care for your loves one, elderly care, companion , etc they have verified caregivers, I can recommend and refer this company ( encore caregiver ) to anyone. Infact they are no 1 in houston Texas. kudos to you guys .