We stayed there on 01Dec 24 on our way back from Texas Nice place plenty of parking around the…read morebuilding. Nursing home across the street, also on a dead end road so you could park your trailer there if necessary. It is located on the frontage road. Stacey checked us in and was highly professional, greeted me as a member. Also had some suggestions about restaurants in case we needed some. Room was extremely nice and comfortable, love the setup with the closet desk ensemble, sorry I did not get a picture. Breakfast was great all you would expect at a HIE good standards. Decaf coffee is available in the morning. They do accept pets, charge is $50.00 only stayed one night so not sure if it maxes out after so many days. Wish the rate was on the web site. Overall a good stay and would stay here again.

I just called Holiday Inn Express in Ruston, LA and spoke to NIA (what she said her name is), at…read morewhich time NIA stated she is the hotel manager. After stating my complaint to NIA, she put me on hold for a few minutes, then returned to the call to let me know she spoke to the hotel's general manager (named CARL, per NIA), who (per NIA) said he would not refund me because their hotel was sold out the night for which I requested a refund. My complaint was about the disgusting bathroom condition, primarily the water backup in the bathtub/shower, which resulted in us having to stand in a tub of 4-5 inches of backed up water while showering. In addition to the backed up bathtub, there was brownish-colored mold around the outer edges of the bath, where the bathtub meets the floor. I let NIA know I would be calling IHG to report my complaint, as I found NIA's and CARL's response to my complaint to be completely unreasonable. NIA went on to state my complaint to IHG would just "come back to us (Holiday Inn Express Ruston)", implying me calling IHG with my complaint would be a waste of my time. Per this experience, I would NOT recommend staying at Holiday Inn Express Ruston because management seems not to have a respect for and appreciation of their customers' experience, safety, and health during their stay at Holiday Inn Express Ruston.

For single link chain, this place is very clean and organized. The carpet, blankets and sheets were…read moreall clean. There was no musty smell in the air. I only stayed overnight so I can't give you the long-term evaluation, but I expect it's very good. It's in the middle of town.

Wonderful place! Very clean and quiet. Staff was extremely friendly and accommodating. Will…read moredefinitely come back if I am ever in the area.

This is a great B&B…read more The owner is super hospitable, the room I had was excellent and unique. I would not hesitate to stay here again. The address in Yelp in incorrect.

Perfect space for a couple. John, the host, was so nice & hospitable. Snacks, water, even ice cube…read moretrays were ready & waiting in the room. Plus, all the toiletries for a comfy stay. A quaint, New Orleans inspired & private place to stay in West Monroe. Love it!

Would be lower than 1 if that was an option. I booked my…read morereservation for March 19-6nights on the Hilton app with a valid working credit card a month in advance. I arrived just after 11p to check in. Levi was at the desk and told me the hotel was sold out. I showed him my email confirmation. He repeated they were sold out and canceled my reservation. I asked if the hotel would be putting me up someplace else. He told me it was up to me to figure it out and he didn't know the hotel policy for this and he left. It was 1130pm and they were sending a single female out in a strange city to fend for herself! Not okay. I was able to get some help from Ciera when I explained it to her. She was able to get me a room at the West Monroe location after midnight, but only for 1 night and at a higher rate. Ciera would have Denice (manager) call me in the morning. I went there and they said I had to check out in the morning. I checked out at 830am, Denice never called so I went back, she was not there and this hotel was still sold out. Left it up to me again. Luckily a room opened up at the West Monroe location and I was then able to stay there for the remaining 5 nights, again for more money than my original reservation. I have tried to reach Denice multiple times and to this day I have not heard a word from her. We are Hilton gold members. We travel a decent amount. This is not how things are handled when you oversell.

Perfect stop for a respite from the highway Clean…read moreConvenient Well Maintained Friendly Great breakfast (had grits that were buttery & well seasoned...need I say more) Just what we needed to recharge our batteries, literally, for a few hours We were able to charge our EV all night w no add'l fee Thank you, Hampton Inn

This a nice motel and the room where ver nice and the beds a comfortable and I would stay here againread more

This hotel is always very clean and the staff is friendly and helpful. There is a restaurant on the…read moreproperty and the town is also nearby. The rooms have nice sized fridges plus microwaves. Many rooms also have ceiling fans. Great place to stay in Winnsboro, LA.

They double charged my room and had 2 charges pending which took over $400 off my account. I asked…read morefor a GM and was brushed to the side. They blamed it on their system, which is not acceptable. You dont take customers money and act like its ok. Its unauthorized and wrong.

I was extremely disappointed with the cleanliness and overall quality of this hotel. When we…read morearrived, the room was clearly not cleaned properly. The sink had hair in it, the bed had hair as well, and the floor was dirty. The towels and oversized pillowcases looked very dingy and did not appear clean. We actually had to go to the front desk and ask for a broom so we could sweep the floor ourselves, which should never be necessary at any hotel. Although the hotel advertises a no-smoking policy, the hallways were filled with smoke and the smell eventually started seeping into our room. That made the stay even more uncomfortable. The staff was also not very friendly or welcoming. I can tell this may be a family-owned hotel, but the cleaning standards and overall service need serious improvement. For the price we paid over $350 for two nights the quality of the room and the experience was very disappointing. Unfortunately, based on this stay, I would not recommend this hotel unless significant improvements are made to cleanliness and guest service.

Good stay: everything clean, nothing broken, no drama, nothing loud or shady going on. Hotel with…read morean elevator and luggage carts, not a motel. Full hot breakfast (sausage, egg, biscuit, gravy, mini waffles). Bathroom didn't have a fan, but it wasn't a big deal. Shower was hot, strong. Guest business center and gym were small. Decent indoor pool (a little cloudy so did not try). Better priced than other similar hotels. Hot breakfast was good enough, saved us time and a little money.

This is one of the best places we've ever stayed, and we make it a point to stay here every time we…read moretravel through this area. Everything is perfect in the rooms and with the facilities. The staff are extraordinarily helpful and friendly, particularly the employees at breakfast (there have been several). Breakfast options (from December 2020): * Hard boiled eggs * Biscuits and sausage gravy * Waffles * Oatmeal, instant (regular and apple cinnamon) * Grits, instant * Apples * Oranges * Bananas * Frosted Flakes * Raisin Bran * Packaged pastries * Yogurt, light (various flavors) * Apple juice * Orange juice * Coffee The pool is the best part. It is always heated to perfection. The hot tub is also nice. Me, my wife, and our four children always have a great time here.

Our extended stay at TownePlace Suites by Marriott in Monroe was a mix of positives and…read morefrustrations. As part of a group that frequently stays in Monroe for 44-day stretches, finding reliable accommodations is crucial. Despite some promising aspects, particularly the friendly staff and well-maintained lobby, my experience with housekeeping has been notably disappointing. Let's start with the positives. The breakfast at TownePlace Suites is consistently good, offering a decent selection that helps kickstart the day. The staff members are undeniably friendly and welcoming, always ready to assist with any requests and inquiries. The lobby area is kept tidy, creating a positive first impression upon arrival. However, the issue lies with the housekeeping service, which has been incredibly unreliable. In the six weeks we stayed at TownePlace Suites, our rooms were cleaned only twice, despite repeated requests. Prior to booking, we had been warned by former colleagues to expect issues with housekeeping, and for their next visit they would pick a different hotel. We choose to give the hotel a chance, since a recent experience with Marriott was great. Unfortunately, the warnings were justified. Upon check-in, We were informed by the front desk that housekeeping would occur every other day. However, this has not been the case. After the first week of irregular service, I reached out to speak with a manager. The manager was busy at the time, but the lady at the front desk took the message and sent housekeeping right away. The response was prompt, but the interaction was awkward as I was immediately visited by a housekeeper who claimed the housekeeping services was every five days. Despite assurances, by the General Manager the situation did not improve. Several days passed without any housekeeping, and my co-worker resorted to calling the front desk again. On one occasion, a member of the housekeeping team offered fresh towels, but this did not address the larger issue of cleanliness and bed linen changes. We got two fresh clean sheets during our entire stay of 6 weeks. The first after our complaint on the 2nd week and the last on the 3rd week. After the third week, we notice the bed was being made by house keepers, but the bedsheets were not change!!. As we open the bed sheets you could see our hair from prior nights, and also stains that clearly showed it was the same bedsheets. In addition, there were bugs in the room, for which my co-worked request to be change to a different room, only to experience the same issue. I was so disappointed I didn't even bother anymore since all my request fell on deaf ears. Regrettably, my experience is not unique among my colleagues staying at TownePlace Suites. Several of them have voiced similar frustrations regarding inconsistent housekeeping services. One of my colleagues switch hotels after the second week. In conclusion, while TownePlace Suites by Marriott in Monroe has its merits such as friendly staff and a pleasant lobby environment, the significant shortcomings in housekeeping service overshadow these positives. Anyone considering an extended stay here, should be prepared to manage expectations regarding room cleanliness and maintenance. Having prior experience in the hospitality industry as a business owner, I am writing to you for you to know our experience during our stay. As business owner I always liked the feedback and reviews from my costumers in order to make my business better.

On a road trip and I prefer to stay at Marriott brand hotels for loyalty points. The 2 bedroom…read moresuite with sofa bed seamed perfect for our family of 5. The sofa bed had no bedding and was covered in crumbs and stains. The mattress looked so uncomfortable that we immediately closed it back up and called the front desk who only offered us bedding if we came to pick up but unapologetic about the condition of the mattress. Luckily no more planes taking off after midnight as this location is very loud close to the airport. The price was reasonable.

Horrible place to visit. Poor customer service. Guy at front desk sarcastic and yells for no…read morereason. Got in my face behind the counter. Was just asking questions to be clear of things about the motel because I have never been there before. Motel smelled like throw up and bleach. Lobby was very dirty. They have suspicious ways of trying to get your credit card information. Definitely pass this place up.

Good, full breakfast Nice room, great pillows…read moreFriendly and helpful staff Comfortable and clean accommodations