Dishonest pricing for an oil change…read more They made me setup an appointment for a $69.99 oil change. They said the taxes were included. It sounded like a good deal. They give me an invoice for $71.87 and then they charge my credit card $74.03 They told me there's a 3% charge for the credit card over the phone after the oil change had been done, but they never said there was a 3% charge when I was paying for the oil change. I had the cash in my pocket. I would've paid with cash. Nobody on this planet would use a credit card if they knew there was a 3% charge. The actual sales tax on the invoice was for $2.53 If you subtract $2.53 from $71.87 it comes out to $69.34 which makes the guy on the phone that says $69.99 a complete liar.

Mike lavender was great! I got a VERY fair price for my trade-in and he helped me find a car that…read morefit my needs and was still in my budget. He explained the history of each vehicle to me as well. Even though I wasn't buying the most expensive car Mike still treated me with 5 star service.

I was having a lot of difficulties with getting my rear wiper fixed. The dealer in another city…read morewanted me to pay almost 500.00 with my warranty only paying 85. On a covered component. I called Robert Burkey at labadie in Bay City and he and Marcus in Service made sure it was taken care of for the price of my deductible plus tax, $107.00. I bought the car from Robert at Labadie and he took care of it. I only went to the other dealer because it was only 10 miles away instead of 50. Robert and Marcus were great and got me out the same day. Thank you very much to you both. Darleen B.

We have bought over a dozen cars from Jeff Woziniak and every purchase has been easy and extremely…read moretimely. Yesterday, in a couple hours drove off the lot in new vehicle. Efficient and effortless process. Jeff always comes thru to meet our needs.

I bought a vehicle from Conner at Bay City Motors. Everyone was extremely nice and helpful. Even…read moreafter the purchase, we had some concerns. Conner had no problem having his mechanic look at it even though he was not required to. The 2008 Ford runs well. The process was easy and enjoyable. I recommend anyone looking for a good used vehicle give Bay City Motors a go.

From the owner: Welcome to Bay City Motor Sales and Service, your used car dealership and auto repair shop in the…read moreheart of Bay City. Here, our biggest feature is honesty, weather you're looking for a reliable used car or looking for reputable shop to work on your vehicle, we are the ones to help. We specialize in engine repair and replacement, timing chain jobs, and brakes and suspension. We also can tackle oddball jobs like welding. Call us today! 989-686-9777

Working with this dealership was the best experience I've had with any brand vehicle I have owned…read more I will going back for all oil changes and I will purchase my next vehicle from them. They are very customer oriented and it shows with my experience. I love when companies take care of their customers. Thank you for such a pleasant experience.

I purchased a car from Showcase Mitsubishi 1 year ago and then I had to order a $10 part that I had…read morebroke. The part never arrived and Showcase refused to send me another one or give me a refund. It's sad when dealerships like this are consumed by greed and are willing to sacrifice customers for $10. I had to reorder the part from another dealer. So becareful when dealing Showcase Mitsubishi. - a concerned citizen from Bay City Michigan

Do NOT take your vehicle to this dealership for service/repairs. We have received nothing but a run…read morearound. Refused to provide a loaner vehicle after having our vehicle for 8 + days. Claims they still don't have a diagnosis and the only way we get any info is if we call. No one reaches out to us to give any updates. The manager was super rude and she has done nothing to provide good customer service. Very disappointed.

We got recommended this place and Lisa the dealer by a long term family friend. At first things…read morewere ok we did a lot of back and forth over text. We were very up front about what we wanted and the amount we wanted to spend. Lisa ended up finding a SUV from an auction site that would possibly be a great fit she told us it would be around $39,000. She sent us a couple photos and told us that the car only disclosed a small scratch on bumper and a wheel rim had a scratch. They got the car delivered and Lisa explained that Emily would show us the car as she was off that day (great no problem) Emily was great! The SUV... not so much. Every tire looked like they took a screw driver and chipped away at every rim, so bad that one of the tires are missing a chunk. Then the entire outside of the car had huge scratches and dents more than surface level, the inside wasn't great either. They were missing the head phones you need to watch the TVs in the car, the visors were missing the covers for the mirrors, and the smell was strong. Mind you they hadn't done the detailing at all, so understandable! It didn't turn us off, but we wanted all this fix if we're gonna be paying over $40,000 for this car after taxes ect. We explained this to Emily she was very understanding and Called out the manager. GREAT! So, she comes out walks around the SUV with my husband and explains how they're gonna fix all of this and it hadn't been through service. My husband then says to her we're worried about the cracked paint on the fender cause it'll rust if not fixed right. She explains how they will do it right and told him the process of it all. We leave tell them to let us know once it's out of service and everything is fixed and we'll be back. Couple days past and the only person talking to us is Emily, Lisa hasn't reached out at all regarding any of our concerns. Emily was the middle man telling us what Lisa has said and what's going on with the car. Ok... we really enjoyed Emily, but weird way to do service when we had been dealing with Lisa the whole time besides that one day. So Emily calls and tells us they're gonna have to charge us $2,700 extra dollars to fix the stuff they told us a couple days ago they would fix. They tried to make it sound like a good deal cause they were giving us tires/rims off another SUV they had to replace the Terrible ones the SUV had on. We sat on that and had them send us pictures and we decided why would we spend $45,000 on this used SUV that looks like it was beat to crap only because it had low miles? The build sheet they sent us was missing stuff when we went and seen the car as well. There was no weather tech mats like it stated either. We ended up looking into the vehicle with the vin and the car wasn't even worth half that. They never offered to lower the price nothing. Manager never called and Lisa never called. We dropped out. Only person we heard from since is sweet Emily. We understand these auction cars can be hard to tell how they are till in person, but it was how they handled everything and how much they expected us to pay for this. So all in all, id recommend going to see Emily, but be careful and do your research before buying something from them. Thankfully we found a great SUV somewhere else! After seeing how the dealerships are suppose to do business this is why we decided to give a review.

back in November before thanksgiving we were driving home doing maybe 60 on the freeway when we…read moreheard a huge BANG. That bang was my transfer case EXPLODING. With the transfer case exploding it caused my driveshaft to fall and snap. Where the driveshaft connects to the transmission there is a little knuckle. That knuckle you can't just replace, you have to replace the whole transmission. Well, we have a warranty on the car since I'm still paying on a loan for it. Mind you we were 2 hours away from home. We called for a tow and had it towed to the nearest Jeep dealership. That dealership was Thelen Chrysler Jeep Dodge Ram. As I stated above this happened in NOVEMBER. I was working with a guy named Josh. He was great. Very informative and kept me up with all information and called me back within 24 hours of me calling. NEVER left me hanging for days. We both tackled contacting the warranty company and fighting with them about a new transmission since they denied it at first and said "you continued to drive the car after the transfer case exploded and the driveshaft broke". ‍‍ if you don't have a transfer case or a drive shaft how can you drive? You CANT. So I argued with the warranty company till they finally admitted that I was right and they put in for a delivery of a new used transmission. Took like 2 weeks for them to get it. They finally got it but the tech was on vacation. No big deal. A week or so later they got the transmission in.. and it was bad. Josh had to file a complaint with the warranty company and then the warranty company had to file for a warranty replacement with the transmission company. That took FOREVER. Well they received that transmission roughly 2 months ago or longer. Well Josh had left the company and my car just kept getting pushed back and other cars that came in WAY after mine, got fixed. I was calling almost every other day to get an update. I spoke with a younger gentleman that said he was working the case and said they'd get to working on the jeep that week and it would done by the following Monday. I call the following week, and spoke with a lady and she said she was now working the case.. (hmm) I said okay, and asked when my car would be done. She said the following Wednesday it would be ready for pickup. I said awesome. A week and a half later which was Wednesday I called to get an update. I left voicemails DAILY for a week. Spoke with another gentleman when they finally answered and they said it would be another week till they get it into the bay because they're working on another car. At this point they had been saying itll be done in a week for damn near a month. Finally my husband calls them and said that if it's not done by that following Friday that we would be coming up there regardless to pick it up and we'd be bring a lawyer as well. May 8th we head up to the dealership which was a 2 hour drive. We open the trunk and they have a metal bar that was part of my car and they said that it was damaged so that's why they didn't put it back on. Okay fine as long as it wasn't important. Everything looked great. Well we get home and literally have it parked for less than 30 minutes and you could see a small puddle of trans fluid under the car. We just tossed it up like it was just residual trans fluid that maybe when they were filling it up they dumped some. Well it is NOW May 22nd. It's been EXACTLY 2 weeks. There is no way it's just "residual" fluid. I have a big puddle of trans fluid under my car ONCE AGAIN. Mind you, they had my car for damn near 6 months. SIX MONTHS and there's STILL an issue because now it's leaking trans fluid. Ive called the dealership and now I'm just waiting to hear something back because if I take it to another dealership closer they will start all over again and I'll have to pay a lot more out of pocket. And the fact that all the issues weren't fixed I don't feel safe driving my car 2 hours, and I'm not paying and i shouldnt even have to pay over $400 just for a tow to get to the dealership. Plus if I drive it there then the warranty will be null and void because I "drove it damaged"

What started out as a great experience has turned , after being assured that certain issues with my…read morevehicle would be taken care of after purchase , things changed and were not fully honored. Which is disappointing, I am enjoying the vehicle but now will be out almost $500.00 for issues within the first month of purchase that have arisen. Make sure you get everything corrected before purchasing ,as even when in writing ,will be open to their interpretation .

My Audi Q5 2.0l turbo was burning oil at a rate of 0.25 - 0.50 quarts every 200-300 miles. When I…read moreasked why it was doing this, I got the "its nothing to be concerned about." run around. Come to find out too little too late that Audi settled a class action lawsuit for this very issue and a manufacturing issue of piston ring failure. $20,000 for a new engine. Never buying any thing from VW group again!

I should have read the yelp reviews before buying a car at Bay City Audi. :(…read more I highly recommend you stay away from Bay City Audi for service and car purchases. They sold me a lemon either intentionally (they knew there were issues and didn't disclose), or unintentionally (their service department is incompetent and didn't perform a basic safety inspection of the vehicle before listing for sale). I flew in from California to buy a used 2017 Audi Q7 from them to tow a trailer from Pennsylvania to Michigan. They sold me a car with numerous issues. When I arrived in Michigan, the car wasn't ready. The tow package didn't include the module to control lights so I couldn't tow. They tried to encourage me to buy the car without the safety features calibrated because they were having issues in their shop. They finally thought outside the box and found someone to calibrate the drive sense safety features/camera. The car was not detailed or washed when I arrived. While test driving I heard some unusual braking noises that I wasn't able to reproduce with the sales rep. The rep said maybe it was due to the car sitting. Turns out this car, which is supposed to have new front brakes actually needs new rotors (and brakes). It make a rotating clicking noise when gently braking. I had the car inspected by a mechanic after purchase. Not only do the front brakes and rotors need to be replaced, but the exhaust is cracked in a visible area where service supposedly replaced some exhaust clamps before the purchase. There is also an issue with the rear trunk lid sensor/lights. At the end of the day, when I fly across the country to buy a car, I expect it to be ready and in good working order. I've bought 8 Audi vehicles over the last 10 years and this the single worst experience in my history with the Audi brand. I don't expect an Audi dealership to sell me a lemon. Nobody has returned my calls or emails regarding these issues.

I'm surprised that Honda Corporate hasn't yanked their franchise. Thelen's customer service is bad…read more It is nearly impossible to talk to a human being to schedule a service appointment. You'll get an answering machine ("leave a message and phone number and we'll get back to you"), but no one returns your call.

I bought a new car in May 2026. Jesika S. was the salesperson who assisted me. She was great to…read morework with, having a low pressure approach to helping me with determining which cars to test drive and explaining all of the options on each vehicle. After purchasing a Honda CR-V, she helped me get the car all set up to my preferences, and explaining how they worked. I highly recommend Jesika as a great salesperson to work with on a new car purchase.