The best car buying experience we ever had…read more Jerry was the most professional salesman I've ever dealt with. The rest of the staff was friendly and courteous.

My experience at Gunther Kia was very disappointing…read more I've been working with Jerry since January because my current lease is up in July. Back then, he told me to wait until June before looking at my options. Recently, I found a vehicle on Kia's website at a price that worked for me and sent it to Jerry. He told me they could make that deal happen. I also explained that I was over my mileage allowance and still had two lease payments remaining. Jerry assured me that wouldn't be an issue and that Gunther would take care of it. Based on that conversation, I came into the dealership today. I made it clear that I would have my kids with me and needed the process to be as quick as possible. Unfortunately, I sat there for almost an hour before Jerry even spoke to me. He took my keys about 30 minutes into the wait, so I couldn't even leave. When he finally came over, he handed me a deal sheet that was over $100 a month higher than the payment we had discussed. At that point, I just asked for my keys back. A manager came over to explain the difference, and one of the reasons was the two remaining lease payments. I reminded them that Jerry had specifically told me those payments would not show up in my new payment because Gunther was going to take care of them. The manager acknowledged that I had been given incorrect information. I looked Jerry right in the eye and told him that felt very deceptive. If I had been given accurate information from the start, I never would have wasted my time coming in, especially with my kids. That's not the level of honesty or transparency I expect when making such a major financial decision.

Horrific!!! Ripped off on vehicle service. No stars, if that were an option…read more New to the area. Jeep Cherokee Engine light came on. Charged for spark plugs (6) replacement when they were not (learned this when vehicle taken to reputable car mechanic within a week after) in need of replacement; the ignition coils were. In addition, ONLY the three (3) easiest accessible spark plugs were replaced. It was recommended the engine mounts be replaced, which was NOT the issue; the oil filter housing needed replacement instead. Further, driving away from Taverna after the "service" was completed, within minutes the engine light came on again. Called a few times asking to return, leaving messages and finally being able to speak to someone who indicated I would hear back soon. Still waiting. Stay AWAY from this place. No clue what they're doing!

DO NOT SHOP AT THIS LOCATION!!! THEY ARE DECEITFUL AND UNPROFESSIONAL!!!…read more I'd worked with salesman Chris Clavijo for weeks regarding a 2018 G80. During that time, Chris informed me that the car was clean, detailed , serviced and was even getting touch up paint on the hood. During the purchase of the vehicle I explained to Chris that I had to go to Michigan to care for my ailing mother and would need the vehicle delivered to TN home address. When I was informed the vehicle would arrive soon, I left my mother and came down to TN to pick my car up and drive it right back to MI. But when the car arrived it was NOTHING like what was advertised. It was absolutely filthy inside. No one attempted to clean the vehicle. It wreaked of weed. When I turned the car on...the dashboard said the car was over 17000 miles past due for service and the car was E, not a drop of gas in it. When I began driving the car, I noticed that the brakes were terrible, grinding and making a thumping sound. The pads were worn down and the rotors were warped. The rear tires were worn past the tread limiter. There was also something wrong with the steering. I immediately complained to Monique at customer service who made it seem like they were arranging the pick up and return of the vehicle...but after a week+ of communicating with her I received an email advising me that I had 3 options: to pay 3k to return the vehicle $1800 to exchange the vehicle or pay up front for any damages and repairs and request reimbursement (as if I should trust them to reimburse me). I spoke with general manager Al Pishvaei who said he wouldn't charge me anything more than the difference in cost for a vehicle exchange but when I gave him the 2019 Genesis g80 located at Taverna Infiniti...he told me the vehicle wasn't available which was false because I'd spoken to Chase and Sebastian at Taverna Infinit who confirmed it was available. I also confirmed a 2nd 2019 G80 at that location. (Both vehicles are still on autotrader.com to this day) When I confronted him with this...he stopped taking my calls, emails and texts. My mother passed on Sunday 7/21/25. I was the only 1 of her 4 kids that was not at her bed side because I couldn't get to her due to this vehicle. Just to remove all doubt from what kind of company this is... Taverna had my car for 2-3 weeks after I purchased it. So they had ample time to make good on their promises yet they chose not to care.

I'd highly recommend working with Gary in service extremely professional and knowledgeableread more

I visited Rick Case Genesis yesterday to purchase a black Genesis G80 and left very disappointed…read more The problems started before I even arrived. I was first sent a window sticker for the wrong color vehicle, then a second window sticker for an entirely different vehicle. When we arrived at the dealership, we were initially shown a black Genesis SUV instead of the G80 we came to see. We then test drove a white G80 because the black G80 we wanted was at another location and was never made available for us to see or drive. I want to compliment our salesperson, Joao. He was courteous, professional, and did his best throughout the process. After I made my offer on the black G80, Joao explained that the dealership would accept my offer if I purchased the white G80 instead. I politely declined because we had specifically come to purchase the black vehicle. The experience changed when another representative named Tony joined the negotiation. Without introducing himself or explaining his role, he told me my offer was "insulting." When I said that if the black G80 didn't sell they could give me a call, he replied that he would "never" sell me that vehicle at my price. I completely understand that a dealership has every right to reject an offer. What I don't expect is to be treated disrespectfully for making one. Professionalism should never depend on whether a customer accepts the dealership's price. Unfortunately, this experience fell far short of what I expected from a luxury dealership.

Worst place ever. I drove there one time with friend's car as it was on recall. Before I even…read moresaid anything , the employee said we don't touch Canadian license plate cars. I said I was just inquiring about the recall. He wanted to hear nothing. I realized that this was not the place I would ever do business or consider to buy a car from. No wonder their cars don't sell. I also see Massey Yardley has poor rating. I guess my treatment was typical of how they are.

Consumers beware, this business will abuse your personal information if they get a hold of it, I…read morewas here years ago when I window-shopped for a car and you can't get rid of their mail. Most business that send me junk mail stop doing so after I call and request they stop, but not this one. I just called (4 pm July 21 2024) and their rude customer support person talked over me the moment I mentioned mail removal and then hung up on me. I called again and asked not to hang up on me and to help me get removed from the mail list, I was told that I cannot and that I have to throw away junk mail forever and then she hung up on me again. This review is to caution anyone reading to be mindful about giving them any info about yourself if you don't need to because you will be stuck with more spam calls and more junk mail. They're like a disease that you can't get rid of. Wish I knew of a mass action lawsuit against them that I could join.

I've been a loyal customer of Rick Case Acura since I moved to Florida, and over the past 10 years,…read moreI've had four leases with them. When I first started, I met Mo--a young, enthusiastic salesman--and now, he's the sales director. This time, when I knew I needed another lease, I reached out to Mo again, and as always, he was quick to help. Even during COVID, when prices were high, he worked within my budget and got me exactly what I needed. This time, Mo introduced me to Sebastian, and I can't say enough about him. Sebastian is incredibly knowledgeable about every feature of the vehicle. He and the team were so accommodating, letting me set the timing around my busy travel schedule. I told them my dream car, my budget, and they made it happen. I was in and out in under two hours! I fell in love with the Acura Integra sport package, and they kept it within my budget. Sebastian was fast, efficient, and so detailed--he even took care of my SunPass, license plate, everything. This team is outstanding. Whether you know exactly what you want or need guidance, they listen, they care, and they work with you. If you're thinking about a new vehicle, go see Mo or Sebastian at Rick Case Acura. They're like family to me, and I can't recommend them enough. I'll be back for my maintenance soon--don't hesitate, you'll love it!

Came in looking for a new vehicle and was immediately greeted by Bryan, who was warm, welcoming,…read moreand genuinely kind. He was patient and knowledgeable about Acura. What I appreciated most is that he actually owns one himself. I truly believe there's something special about someone selling a brand they personally drive. That definitely earned extra points with me. Even though I arrived close to closing time, Bryan never rushed the process and remained attentive the entire time. The whole team was friendly, the dealership was clean, and the space is shared with Genesis and Hyundai, but there's still plenty of parking in the large lot. They seem to stay busy, yet still make time to give each customer proper attention. If you're in the market for an Acura, go see Bryan , he convinced me. LOL!

Took my Maverick here for service and used their valet service, truck was returned spotless. Highly…read morerecommended.

I had my 2021 Volvo S60 Recharge repaired here after a collision on the rear driver side, mainly…read morethe rear quarter panel and wheel rim. The bodywork on the quarter panel itself turned out great, genuinely looks brand new. However, the overall paint and finishing work has been a repeated problem. I had to come back once already for paint blemishes on the rear left fender and overspray drip on the left taillight, which they fixed quickly. After a recent thorough detail, I found additional issues that point to broader quality control gaps during the repair: paint overspray on the windshield wipers and interior trim, clearcoat residue and buildup near the driver side roof that left a visible imprint even after attempted removal (photo attached is after attempted removal), and heavy weathering and scratching on the wheel that was supposedly freshly painted just two months ago. When I returned again to address these, the manager initially dismissed the clearcoat issue as a pre-existing scratch and the wheel weathering as unrelated, and became visibly frustrated when I pushed back. He only acknowledged a possible repair-related cause for the clearcoat issue only after I pointed out the matching overspray on the wiper blades, which he had not yet noticed. He attempted a temporary polish/wax fix on the wheel rather than addressing the underlying coating failure, and is now sending photos to the wheel manufacturer with no timeline given for a response. This is a Volvo certified collision center, and their stated standard is doing the repair right the first time. Unfortunately, that has not been my experience here. I am giving 2 stars to reflect both the genuine quality of the quarter panel work and the real, unresolved issues plus an unsatisfying service interaction. I will update this review based on how the remaining issues are resolved.

Hi there, First time…read morevisiting and the shop looks great so far. I've only been here about 15 minutes, but I wanted to share a couple quick observations that might improve the waiting area experience. One suggestion would be to consider replacing the cloth waiting chairs with plastic, pleather, or leather seating. Cloth can sometimes trap dust or mites and is harder to sanitize regularly compared to wipeable surfaces. Another idea might be adding a couple of massage chairs (even just 2-3). It would allow customers to relax while they wait and could really enhance the experience. Lastly, it might help to have guest Wi-Fi available without needing to ask for a password. Sometimes customers prefer not to interrupt staff while they're busy, especially during peak times. Everything else looks great so far, and I'm looking forward to the service. Just thought I'd share these observations as a first-time customer. Thanks!

I have come here so many times over the years and the staff was always really helpful and kind. as…read morethey were yesterday, BUT! I was told yesterday that I needed two new tires on the passenger side that they were basically bald. Each tire would have been around $120. Which I would need an alignment, granted I did need one anyway. They also wanted to charge me for mounting, (which I get all places do things differently) that charge would've been about $430. The mechanic stated that I needed to change my brake fluid, I already did that the last time I was there. Xavier fixed the mistake since apparently that was supposed to be for another car. But I was still baffled that they said my tires were bad... I told them I would pass. I took my car to another place this morning... MY TIRES ARE NO WHERE NEAR BALD AND THERE IS STILL THREADING! My tires are in better condition than the used tires I saw around the shop! I don't know if the mechanic screwed up and put someone else's information on my account. I don't think I'll be going back. They almost costed me 1000 for things I didn't need.

David made this the easiest, most stress-free car buying experience I've ever had. I've already…read morerecommended him to my friends and family--that's the highest compliment I can give!

I highly recommend this company. I live in Texas and called and talked to David about purchasing a…read morevehicle in Ft Lauderdale. He talked to me for quite a while and shared a lot of expertise with me. He said he wouldn't charge an exorbitant rate to do an inspection. It was way less than the quote from the other broker I called. The car I desired ended up being wholesaled by the dealer so I didn't end up using his services but wanted to leave a good review because I really appreciate his time and vast knowledge on buying a vehicle.