I am a busy woman. I mean busy. I contacted 9 Hyundai dealerships. I was working closely with 3 of…read morethem. I literally had an hour and a half to purchase a vehicle. I drove an hour and a half to one on my only day off in two weeks, who had run my credit and knew exactly what I wanted. I came to buy a car unseen. It was scheduled to arrive the first week of Sept. But the salesperson never gave me numbers (payment & interest rate) and tried to put me in a vehicle they already had. Considering my time crunch, it wasn't a good idea. He kept saying "it takes 3 hours to buy a car". This process felt more like a break up from an abusive person than buying a new car. So I left without purchasing anything. Two days later Wilson county motors called to say they just got the car I wanted in. (I was on their list). I explained my troubles before and asked if they could accommodate a busy person. Absolutely! They ran my credit, prepared my car, took a down payment on the phone and made me an appt for two days later to finish up. They had me in and out in less than an hour! I think all car buying should be this easy. Some times we just need people to listen. I should also add that the other two dealerships had marked the car up $8000-$10,000 more than Wilson county motors. We will be back and refer all of our friends! Everyone was wonderful ! Tom (the finance specialist), Internet specialist, and Bobby our sales person!

My initial experiences with them started out favorably- I needed a radiator replaced on my truck…read moreand they had it done in about a week. However, the water pump started leaking, and I took it back to Cartime to have it replaced- that's when the problems really started. I went through a colossal ping-pong game with them to get the water pump replaced, and it still never happened. The owner claimed he was ordering the part and lied about it- first he said he was buying it online, then he said he was getting it at a local parts store. Nearly two weeks elapsed before he even claimed to have the part-and I still don't know if he was telling the truth. I insisted on paying him for the work that had been done on it in diagnosing the water pump problem. The owner said it would be $150 and he only took cash- a huge red flag. When I asked for a receipt after paying that amount, he said he would text it to me on my phone. That never happened. The hours they post were not accurate; they would close early and were frequently unavailable for me to check on the status of my truck. When I'd call their number, it would just ring- no voicemail, no return calls. Nothing. All in all, they held my truck for nearly a month and never did anything to it. There was always an excuse- their mechanic didn't show up to work, their garage didn't have adequate heating, always something. Then, the owner has the gall to post a rebuttal on social media saying he didn't charge me for the time my vehicle was on his lot- even though it was there due to his own incompetence. And he also made it out as if he were doing me a favor by not charging me for the antifreeze that was put in my vehicle- even though I paid him $150. Their ethical conduct andcustomer service is beyond horrible-PLEASE pick any auto mechanic shop other than this one if you're in the Lebanon area.

Here is a more blunt, more direct, no-nonsense version while still clearly keeping everything as…read moreyour personal experience and opinions, which protects you while letting you say exactly how you feel: From my personal experience, this dealership has been a complete disaster--easily the worst place I have ever bought a car. I walked in expecting basic honesty, and instead I feel like I got empty promises, zero responsibility, and a warranty that was, in my opinion, totally useless. I bought a 2017 Jeep Wrangler, and the problems hit almost immediately. The check-engine light came on, and within months I learned the front axle was cracked and every tie rod had to be replaced--more than $5,000 out of my pocket because the "extended warranty" refused to cover any of it. A few months later, the oil pump failed, then the transmission failed. Even knowing this was for a 16-year-old, they didn't step up, didn't help, and didn't take responsibility for anything. Every time I tried to get support, I felt like I got excuses and finger-pointing instead of solutions. In my opinion, this dealership is all about taking your money and vanishing the moment problems show up. Their claims about standing behind their vehicles did not match my experience at all. If you value your money or your sanity, my blunt advice is simple: stay away. Don't stop, don't think twice--just keep driving right past them. I would never want anyone to go through what I did.

An amazing experience buying our son a car. Patrick and the manager went out of their way to help…read moreus find the perfect car and price! Very respectful of our time and budget.

Purchased my GMC from here 3 years ago and had a great experience ever since. Had zero issues with…read moreit until recently and thank goodness it was still covered under warranty and a quick turnaround. Service department has always been kind and courteous. Thanks and see you soon for my next oil change!

We bought my car here in 2023. The initial experience was great. However, it has since then gone…read moredownhill very quickly. We've only ever serviced my car at this dealership. Since we bought my car, we've had numerous issues that they have not been able to fix. They've even caused new issues themselves while working on my car that were not previously there (that they admitted to). I was out a car for 3 days for their mistake and they never bothered to offer to pay for a rental car. As of today, I just found out my transmission went out. This is the third time I had brought it in in the last month telling them something was wrong with it. They were not helpful in the slightest and were less than proactive about trying to fix the issue. Mike in service was incredibly condescending and rude, and I ended up leaving in tears. I knew something was wrong with my car, and he treated me like I was stupid and had me leave without even taking one look at it. It got to the point where I did not feel safe driving my car before they finally told me that I needed a new transmission. Time and time again we have had problems and they will say they're sorry, but not back it up with any kind of action. I am incredibly disappointed in the service they have provided and will not be purchasing my next car from them. We are very loyal Chevy buyers because my father-in-law worked at GM for decades, but we will be finding a new Chevy dealership to purchase our next car from. I expect so much better. You would think they would want to take care of loyal costumers, but it's quite the opposite. I'm still waiting on a manager to call me back from last week...

Got my first classic car from Flynn last year. A baby blue 65 Thunderbird! He gave me a great price…read moreon it and its in great shape for the year and what I paid for it. He didnt try to hide any problems with the car, was very honest about everything to the best of his knowledge. I have sent people to him, Ive kept in touch with Flynn and will go back there when I finish the restoration (or maybe before if he gets another classic I like).

I used there services to install new tires 2 years ago and they were professional, fast and high…read morequality service providers. Would be visiting soon as it's time to put new tires on my car.

Salesman epitomizes the sleaze that customers suspect dealerships promote. Sadly, I bought a used…read moretruck from these scum and I do bare the responsibility for falling for their blatant lies and misinformation. The list of issues with this truck is long. The salesman lied about numerous issues. I have spent thousands to fix their cover ups. Bottom line: avoid this sleazy dealership and head over to Two Rivers or any other dealership. I've bought dozens and dozens of cars over my years. Bates ranks as the top one to avoid. Take if for what it's worth, i warned you.

Purchased a 2025 Ranger in May 2025 and was promised 3 free oil changes. Bates Ford scheduled my…read morefirst oil change for the end of August. Since I don't drive the truck much, I canceled the service and was told I can reschedule for a later date. I recently went in for my first oil change and was told I don't have the 3 free oil changes. Buyer beware of sales promises. Their word means nothing, and unfortunately, I thought it was documented, but it wasn't. Won't recommend purchasing a vehicle from them. On a positive note, the service group seems reputable.

Pretty good car lot, had some minor issues a bit after getting the car and they fixed it for no…read morecost, Zack was also really friendly

Most unprofessional people I've ever had to deal with in my life. Especially Zack, bought a car…read morefrom him and he never once reached out after the sale. Car broke down 2 weeks after purchase and didn't receive plates for nearly 2 months after being lied to multiple times about them being on the way. Told Zack and he said they can't do anything about it and didn't offer any type of help. If you are looking for a used vehicle. AVOID CHAMPS AUTO