I hate to give a small business & this seemed to be a very small and poorly run business a bad…read morereview but now having had the situation at our vacation home finally handled properly I see just how untruthful and predatory they are to people in an emergency situation especially during a national pandemic. They were extremely rude to our caretaker talking down to a woman who speaks multiple languages and is a truly kind soul and insisting that drywall and flooring would need to be removed for a bathroom leak claiming that it was fine since they would just bill our insurance which they seemed very happy to see was good. Things seemed off when my spouse talked to them and they treated him much better and with far more respect. It was rather sad listening to him brag that he has a million dollar business while in a vacay home worth more than that. We went with our gut to not deal with them further even though it meant waiting until this year to fully repair things and that's when I found out how untruthful and unethical they were in their survey which while it would have cost us nothing to fix could be considered gross maleficence by an insurance company since so much of what they said we needed to do was not needed.

I called them in an emergency water leak situation, and after pointing their water sensor around…read morevaguely, said basically my entire kitchen and bathroom will have to be demolished. This terrified us, and made an already stressful situation a hundred times worse. As it turned out, none of that was remotely necessary. The water was localized to one small area in the kitchen ceiling, requiring nothing more than a sheet rock patch. Fortunately we got suspicious before they did any work, and fired them. However, since they had left a couple of dehumidifiers in the house (one of which malfunctioned and nearly caused water damage to our hardwood floor), they tried billing us for $4,500. Without any estimate for work, without any authorization whatsoever, and they also charged for the initial visit, which the technician specifically told us was free. The contact person was also extremely rude and confrontational. We told them to bill our insurance directly (i.e. go through the proper procedure instead of trying to bully us into paying them). I cannot stress enough that if we hadn't stopped them, they would have destroyed an entire bathroom and kitchen, caused us months of hardship and expense, and cheated our insurance company out of thousands and thousands of dollars. All of which would have been absolutely unnecessary. Nothing more than a greedy money grab. This company should be investigated for predatory business practices at the very least. We will be submitting a complaint to the Better Business Bureau.