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    Carbon Build & Design

    1.0 (1 review)
    Closed • 7:00 am - 6:00 pm

    Services - Carbon Build & Design

    Deck construction

    Deck design

    Deck repair

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    1 year ago

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    Cascadia

    Cascadia

    (14 reviews)

    Chase, Cascadia's owner, explained why people think so highly of his work. It's because they don't…read morereally look at his work. They trust him when he says he's done what he said he would do, and that the quality is first rate. We trusted Chase, too, right to the very end. What we learned, though, is that he's an exceptionally good liar. He lied about pretty much everything - even the things he put in writing. For example, his contract with us specifies that he would use brushes, not just sprayers (this was an exterior painting project). Not only did he not use brushes, he had no intention of telling us. His crew chief exposed the depth of this lie when he told us that they never had any intention of brushing our house. He said that in his 10 or so years painting, a house like ours would never be brushed. There were other lies, too, like the one where he said they'd use two coats of paint (they used one). But the biggest lie was the last one, when he told us he would do whatever was necessary to make us happy, and that we had a two-year guarantee. He told us this the day we handed him the final payment in full. He didn't come back when he said he would to fix the things we found initially and reviewed with him, and he's not returning our calls. This was weeks ago. As the real Chase has been revealed, we've looked more closely at his work, and discovered that they did a terrible job of prep. There's peeling paint in countless places. I have photos if you'd like to see them. I've had a few painters inspect their workmanship and I think it's fair to say they're appalled. We've hired one of these painters and will pay him thousands to fix the problems that Chase created. I want you to know it gives me no joy to write this review. We'd much rather pay to have the house correctly prepped and painted and move on. But we think it would be irresponsible to not share our experience with you.

    The owner, Chase, was quick and responsive when I asked for a quote. I found the company via the…read moreYELP reviews and checked out his website. Quote was reasonable; comparable to the last company we used about 2-3 years ago. The windows definitely needed cleaning! He also worked with me on a scheduling request. Windows looked great, super clear, and he took the necessary time to ensure each was cleaned as well as screens and storms; sills were also wiped out. I got a few quotes from him on some possible paint jobs and crown molding since Chase also provides that. (He said he guarantees his work for two years.) Extremely knowledgeable, professional, friendly guy who seems dedicated to a work ethic of excellence.

    Dupont Decks

    Dupont Decks

    (3 reviews)

    I would not recommend Dupont Decks based on my experience…read more I invested nearly $55,000 in a custom deck, including paying thousands of dollars extra for the structural requirements necessary to support a future four-season porch. That future porch wasn't just a verbal discussion--it was specifically included in my contract and was a major reason I chose this company. Unfortunately, the workmanship has been disappointing from the beginning. The deck boards are uneven and improperly installed, allowing water to pool and collect against the house. There are noticeable gaps in trim and wrapping, the stairs have settled and developed a dip that has caused the railing to bow, and even the stair lights have begun pulling out because of the movement. Whenever I raised concerns, I was repeatedly told everything looked fine or that I needed to wait over a year for the deck to "settle." When the problems continued, the responsibility shifted to me instead of the workmanship. The most disappointing discovery came later. I recently learned that the deck did not pass the county requirements for supporting the future four-season porch that was included in my contract. I now have to spend thousands of additional dollars correcting work that should have been completed properly from the start. What frustrates me most isn't that problems occurred--construction projects can have issues. It's the unwillingness to accept responsibility and the repeated attempts to explain away legitimate concerns rather than deliver the quality and contractual obligations I paid for. For such a significant investment, I expected quality craftsmanship, attention to detail, and a company that would stand behind its work. Instead, I was left with ongoing workmanship issues, additional unexpected expenses, and a deck that has fallen well short of what was promised. Based on my experience, I cannot recommend Dupont Decks.

    Great company to work with. Exceptional communication. We knew exactly what to expect and when to…read moreexpect it. No guess work, no surprises. The contractors were respectful and professional. One of the best contractors we have worked with.

    Infinite Decks

    Infinite Decks

    (10 reviews)

    To be fair: the construction on our deck is now complete and it looks great and I think it was…read morewell built. The issue with Mark is his lack of communication. The job, which was supposed to take a day and a half ran to almost two weeks due to one delay after another (including multiple instances of not having the right materials delivered at the right time). At no point during this process did Mark communicate with us. We were always calling and texting; most of the time getting no response. The lack of customer service and communication was extreme and I would never use him again nor would I recommend him to anyone.

    We recently decided that our deck, which was original to the house (built in 1993), needed to be…read morereplaced after it was getting overly creaky and unstable. We met with several top deck builders to get estimates and design quotes. We were impressed with all of them, but Infinite Decks was the only one who was willing to figure out a design issue in order to bring it up to code. By far, this made them the best design. When it came to installation, I was continually impressed with the high quality materials and design. The new drilled pier post foundations are fantastic and they make my old footers look like childs play. Several times we had to make adjustments on the fly and they were always very accommodating and responsive, which is very important to me. They really did an awesome job all around and have even been responsive and helpful POST job finish, which is also refreshing to see, as some folks forget about you once the work is done. We absolutely love our new deck and expect that it will likely outlast us!

    Carbon Build & Design - decksrailing - Updated September 2026

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