I placed a Christmas order with Carbon2Cobalt with expedited shipping. My order confirmation showed standard shipping instead. I immediately called and emailed, and the call center assured me my order was expedited and would arrive before Christmas.
Instead, my order sat in their warehouse for three days, from 12/19 to 12/22. On 12/22 at 5:00 PM, I received an email saying one of the shirts was out of stock. The other shirt did not ship until 5:00 PM on 12/22.
On 12/24, I checked FedEx tracking and learned my order would not arrive by Christmas. When I called the Venice, CA store to ask for help, the person I spoke with hung up on me. I was not rude. I was shocked at how badly this order was handled.
Because of Carbon2Cobalt's poor handling of my order, I was even considering driving 30 miles during a flash flood to pick up a shirt at the Venice, CA store. Instead of help or accountability, I was treated with complete disrespect. Being hung up on, especially on Christmas Eve, was unbelievable.
The only reason this experience did not feel like a total loss was Brian from the call center. Brian does not work for Carbon2Cobalt, yet he showed more care, empathy, and professionalism than anyone within the company itself. He listened, acknowledged the mistakes, and genuinely tried to make things right when Carbon2Cobalt clearly would not.
This is one of the most inefficient and disappointing customer service experiences I have ever had. I will never order from Carbon2Cobalt again. If Brian ever starts his own company, I would gladly be his first customer. read more