Out of all of my reviews this is my first and only one star review.
I reached out to canvas online through their website for a jacket yesterday. They confirmed to me they had the jacket in stock, and would put it on hold for 24 hours so I could make the one hour drive to the store the next day to pick it up.
The next day after arriving, the canvas employee tells me they no longer had the jacket and it was sold. REALLY?! Completely dishonest and misleading on their part, and my mistake for trusting a small operation like this.
I received an apology only after I highlighted my disappointment in a response to them via email. Rain the previous day was used as the excuse there wasn't an inventory count, however I had checked a few days earlier when it wasn't raining and it was also still showing available.
No offer to make things right, or have a supervisor reach out. A simple botched and mishandled situation from several members of this establishment. Someone dropped the ball here with their responsibilities and tried to punt instead of taking ownership for the mistake. Won't ever come back and to all interested: Beware, and don't expect a place that emphasizes or understands customer service. read more