Update. Since I wrote the original review, Sara from the company replied and asked me to contact…read moreher to make the situation right. I reached out to her immediately as she asked. She replied the next day saying she has passed the information on to the district manager. Well it has been four business days and still no contact from said manager. Doesn't seem to me like they care the least bit about my situation. I was hoping that they would make it right and I could ammend my review but it appears they only feigned interest to try to minimize the impact of the bad review.

Moved to a new town and needed an eye exam. While watching T.V., a commercial with a talking owl…read morecame on for Americas Best, so I decided to try them, they exceeded my HIGH expectations. The best staff in the world. Brad's team made me feel like I was sitting in my living room on a Saturday with friends. Dr. Kimberley Butler was awesome (Boots and all) and last but definitely not least Brianna was my optical technician and we learned together. This was one of the best experiences I have ever had. Go Cookeville Team!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

They forgot to send a bill to my insurance and then tried to get me to pay for the service after a…read moremonth, though they had confirmed insurance coverage and payment with me. They also showed me a bill for my services on the day they were completed of a break-down of what my insurance had paid for and what my co-pay would be. The customer service rep was nice and so are the staff, but Ive had better experiences at other vision offices that also had cheaper services.

The overall experience was pretty average. What stood out to me...in a not-so-great way was how…read moreunwelcoming the staff felt. The lady who helped me said minimal things and stared a lot without saying much, creepy...which made the environment feel a bit cold and uncomfortable. Even the eye doctor seemed checked out, like he just wanted to get through the appointment and call it a day. Eye exams can already be a little nerve-wracking, so it really helps when the staff brings some warmth or engages in friendly conversation. Unfortunately, that kind of human touch just wasn't there during my visit. On a brighter note, I did get what I wanted so that made up. I much prefer LensCrafters but it's not down here :/

From the moment you walk in, you are greeted by the wonderful staff at the reception desk. They…read moremake checking in a breeze. Then you take in the office decor, which seems nothing like your typical waiting area at all. Typically, you are greeted with decades old furniture buy here it has actual thought placed into it. Wait time is always minimal with a warm welcome by staff to take you back. They are engaging & and friendly, whereas others just want to push you through the processes with little to no interaction and then on to the next. Then you briefly sat in a separate waiting area & and within minutes I was in a room. Dr. Denaro, I love her professional yet personal touch. She always has a wonderful smile & explains everything. She makes you feel as if you are her main priority that day. You would never know if she had 5 or 50 patients to see. I'm 54 yrs old & worn glasses/contacts since I was 7 & never out of all the doctors I have seen had a doctor make me feel as if they were personally vested in my eye health! I will continuously send people here! I just can't say enough about the care I'm given & the staff are top-notch!

From the owner: Located in Cookeville, TN, Cookeville Eye Specialists is your go-to destination for advanced eye…read morecare services. Specializing in LASIK and SMILE eye surgeries, as well as cataract surgery, our expert team stands out for their precision and expertise in vision correction procedures. With a commitment to providing top-notch care and state-of-the-art treatments, we prioritize the well-being of our patients above all else. Whether you are considering LASIK to free yourself from glasses or seeking cataract surgery for clearer vision, Cookeville Eye Specialists offers personalized solutions tailored to your needs. Visit us today and experience the difference exceptional eye care can make.

Dr. Hudson and her team were wonderful. I had cataracts and had worn glasses or contacts for over…read more50 years. Now, my cataracts are GONE and have excellent vision in both eyes. No more corrective lenses to worry about. Thank you Dr. Hudson and staff ! Robert L.

LASIK Eye Surgery is a game changer!…read more I've been a glasses and contacts wearer for over 25 years. I've been contemplating Lasik Eye Surgery for going on 10 years. The fear of having eye surgery always kept me from going through with Lasik. After many discussions with Donna, the Lasik Eye Coordinator I made the decision to go through with Lasik. The initial consult with Dr. Hudson eased all my fears of Lasik. She was very thorough with testing to ensure I was a good candidate for Lasik. When she told me I was a good candidate, that gave me the confidence I needed to do the surgery. The day of surgery went smoothly! Dr. Hudson walked me through the entire process during surgery. I was nervous but she calmed all my fears. Post op has been great as well. The day after surgery was my first appointment. I like the fact she truly takes care for her patients before, during, and after care. I still can't believe I no longer need glasses or contacts. My eye sight was 20/20 the day after surgery. My quality of life is so much better already. I no longer have to worry about where my glasses are or if I have enough contacts and solution. The freedom I have now is like an outlook on life! I can't recommend Dr. Hudson and her team at Middle Tennessee Eye enough! If you have been on the fence about Lasik, let this be your sign to make the appointment.

I am relatively new to TN and needed an experienced optician as I have complicated sight issue. I…read morevisited the office before making an appt and the staff seemed surprised or unsure as to my visit. I agree, it's unusual, but I need to ensure the peron I hire is able to assist me. When I arrived I was greeted immediately. The front staff and assisting optician staff were all personable. They had to work together to get all my info straightened out before I could see the optician. They did have the abilithy to scan my retina's which important to me. Dr. Richardson did not introduce himself when he walked in to see me, but he was detailed with my exam and I felt comfortable in his knowledge and abiity to assist me. There was plenty of staff in the different positions, I did not see anyone waiting around to be helped. They seem to have an extensive selection of frames. I am happy at this point with the service I received at this office. 10/10 I would highly recommend this Optician.

Dr. Richardson is an exceptional optometrist. He found my rare eye disease before any other eye…read morespecialist. I've been a patient for over 10 years and the eye exams have been right on target. The Rx for my glasses has always been perfect. There are other "discount" eyewear outlets, but they do not have the expertise to get the lens just right for accurate vision. Lighthouse uses high quality lenses and this means getting great vision. The atmosphere is indeed "warm and personal." It's the best eye center in Cookeville and the surrounding area. I used to drive from Mt. Juliet, TN to Cookeville because Lighthouse is that good!

Dr. Rischer always takes good care of me. She genuinely cares about her patients and goes out of…read moreher way to take care of my peepers.

This is the practice I always go to!! Dr. Ralph is so kind and very thorough. They have a large…read moreselection of glasses to pick from and all the employees are very kind!!! I will continue to return here!

Very kind, caring people. Needed eyeglass repair for my hospitalized father and they were…read moreJohnny-on-the-Spot providing service to a not-yet-patient. Appreciated they took that time.

Great fast service. Optometrist very professional and knowledgeable. This last pair of glasses are…read moreworking great

Best Eye Care in Cookeville Tennessee. Great Doctors and Staff. We would Highly Recommend this…read moreClinic to anyone.

I guess young Patterson is competent but he's very rude! I guess his personality shouldn't matter…read morebut I'll be looking for new office.

I have only positive things to say about the staff and service at Wheeler Family Eye Care! Dr…read more Wheeler is very knowledgeable, but speaks in terminology that you can understand and goes above and beyond to get you the best for your eyes! She suggests everything from vitamins for your eyes to contact solution and even ways to reduce the strain on eyes from staring at computer or phone screens. The place was a little busy, but the doctor and receptionist worked very efficiently to get me and the other patients taken care of in a timely manner without making me feel rushed! I especially recommend Wheeler Eye Care for students and young kids because the atmosphere is relaxed and not intimidating. The last thing I loved about this business is that they treated me like family! They remembered my name and greeted me with a warm welcome even after missing one of my appointments!! CHECK OUT WHEELER FAMILY EYE CARE!!

Poor customer service. Had to wait while the assistant talked on the phone for over 1/2 hour…read more Basically we were told she didn't have time to wait on us. Finally we gave up and left. Called the owner the next day and she offered no apology and didn't ask us to come back in and try again. We were going to buy ~$500 worth of glasses, but now we'll take our business elsewhere.