Helpful, courteous, competitively priced, keeping me fully apprised of the process from step one,…read moreuntil I picked up the laptop at the end of the job. The work was on time, and executed at the price quoted, couldn't be happier.

I can't say enough good things about this team. I was on vacation and starting my day at Lookout…read moreMountain when my phone died. A kind soul gave me directions to Oops Repair and they fixed my phone in time for me to make my reservation at the Incline Railway and Ruby Falls. Without their quick, skilled work I would have missed these lifetime of memories and photos as proof.

Fixed connection portal an gave cleaning to PS5. Good turnaround and good customer service…read more Reasonable prices. Would highly recommend.

Totally amazing experience here! I am glad we talked to Mina. He is such a friendly guy and super…read moreknowledgeable on phones. He fix my phone in a very short time and without costing me too much. I'm so glad I came here. Definitely highly recommended!

I have used this service multiple times to have my smart phone repaired. I have always found them…read moreto be fair and open about the repair possibilities and effective and efficient in repairing the device each time.

My iPhone screen smashed when my phone fell off the roof and the guy that was at this branch did…read moreabsolutely stellar job of replacing my screen in under an hour and a half. His service exceeded my expectations. I would highly recommend this location for repairing your phone with Verizon insurance.

My daughter stepped on her phone and broke it and I did not want to have to pay for a new phone. I…read morereached out and heard back within a couple of hours with a quote. A few hours later her phone is fixed!! He was prompt, kind, courteous and efficient! It only took him 30 mins and he came to our house! You can't get more convenient than that!! I never expected to have such fast service! I highly recommend if you need your phone repaired or a TV mounted! I will definitely use again!

Prior to arrival, Sohbe was extremely responsive. He was punctual, polite and professional with all…read morethe tools required. He also fixes iPhones! I would highly recommend his service.

I haven't bee so impressed with a business's customer service in quite some time. I try to give…read moregood reviews when they are deserved and try to only give bad reviews when it is REALLY bad. My experience with the Batteries plus in Cookeville, TN was amazing. I went in for help with an issue with my iPhone and the staff were very knowledgeable, helpful and went well beyond what was required to make sure I got the help I needed at the best price possible. Way to go BPC!!!! Call me impressed!!!!

This battery store had so many different types of batteries. Big ones and little ones fat ones and…read moreskinny ones but just not the one we needed. As matter of fact in all of Cookeville TN no one had these types of batteries. So Amazon gets the prize.

Wow! I'm impressed how fast Jordan was fixing the broken screen of my phone. I opted out for the…read moremobile version so they come to you. He called me and let me know he was on his way. When he got here he quickly went in action and did his thing, less than 20 mins I had a brand new screen. One thing he forgot was to tell me how to get back to normal after turning off the "Find My" feature. Maybe one thing that they should do before leaving

They have resolved everything I've taken to them. Mostly agreeable interaction…read more I trust they will do there best to fix what I broke

I needed my phone screen repaired and came here due to it being close to my work. Highly recommend…read morethem, very friendly, fast and knowledgeable about All things regarding cell phones!

Walked in with a broken iphone screen and was greeted by a young man, Rybar (spell) as he was…read moreworking with another client patiently explaining her options for an issue with her ipad. Once finished he came to me and offered various options and went to work. 20 mins later all was fixed. Very positive experience and would not hesitate to go back for repair needs.

Perfect service, fast and knowledgeable. Customer service and cost effective. Highly recommended…read morehim.

Yes, I trust and recommend this repair shop. I've been there several times. Efficient , amiable,…read moreand honest in pricing.

Bought helium-filled balloons for an elementary school graduation ceremony. Sales Associate Trina…read morewas very friendly, thorough, and patient. Store was clean. Prices were as expected; we liked that helium was included with nylon balloon purchase. I'd give this Staples five stars if they had had additional balloon weight colors in stock.

I rarely leave reviews, but my recent experience with Staples' Amazon return service was so…read morefrustrating that I felt compelled to share. I typically drop off Amazon returns at the UPS store across the street because they're fast, efficient, and the staff is always polite. Refunds usually hit my account the same day or within 24 hours. Hoping for the same convenience, my daughter dropped off a return at Staples last Thursday along with her own returns. When I called the store today to check on the status (my account still hadn't been credited) and my daughter thinks she misplaced the return receipt. After, I made it through the auto attendant and was transferred to an employee named Aaron who didnt bother to share his name until i asked for it. I simply asked, "I have a question regarding an Amazon return. Did I reach the right department?" From the very first second, he had an attitude and responded with something like, "Well yeah, I can..." as if I was bothering him or that he had to take the call. Before I could even finish explaining the situation, he cut me off and said, "There's not much I can help you with." I asked him to let me finish my question as it ha nothing to do with my amazon account or credit. Then, I asked about when Amazon typically picks up or ships the returns, since I normally see credits within 24 hours. He insisted it takes 3-5 days per Amazon policy and became argumentative when I told him thast a false statement. He then said, "I do this all the time. I don't know what your experience is," in a condescending tone that implied I had no idea what I was talking about. As someone who owns an e-commerce business and uses Amazon as one of its platforms, to ship daily, and regularly handles returns as well having our own returns on the platform, this was especially insulting. His need to belittle me pushed me over the edge, and I lost my temper. My daughter later confirmed she had the same negative experience when dropping off the returns. She explained her experience with the employee as confused, bothered, and impatient, making her sort through the packages herself. She even asked if the employee had a piercing when I described my experiance which, I wouldn't know. I just made a phone call. Staples needs to address this. Poorly trained or disgruntled staff representing Staples and handling returns are driving customers away. Between this and the noticeably higher prices in-store, it's much easier (and often cheaper) to just buy directly from Amazon or other platforms like Walmart, BestBuy, and Sam's, use their credit cards for the added discounts, and have everything delivered to your door, all done without the added attitude! No customer deserves this, especially walking out of the store or simply getting off the phone and feeling the way my daughter and I did. I will not be shopping at this Staples again, nor will I be using them for any future returns. Very disappointing.