This company is one big APPLEHOLE!! We were new to Arkansas last year and chose CARDS....unfortunately. Unbeknownst to us, we signed a one-year contract so the first two weeks when we didn't get trash picked up, we realized we were screwed....at least for a year. So, we've waited it out through bad service after bad service over the past year and were ECSTATIC to cancel our service contract. [[HIGHLIGHT]]The only issue now is that they won't pick up their two containers. It's been over a week, and like everyone else, I've called every single day and get the same BULLCRAP script from the customer reps that it will be picked up by 7pm--nope, been playing this game with them for 7 days![[ENDHIGHLIGHT]] So, BEWARE, BEWARE, BEWARE of using this service! Any positive reviews for this company have to be planted, because THEY SUCK! read more

CARDS is terrible at keeping their routes running on time. They have been a day late on pick-ups several times this year alone. I called on 11/12/2025 to have two mattresses and an old TV set picked up for $50 each item. I had to pay in advance. I was told it will be picked up on the 13th. It's now the 18th and the items have not been picked up and they missed the scheduled pickup yesterday. I'm moving on to another company. read more

Cards Recycling - 6 days and counting waiting for pick-up yet I am told daily they are in route. - Recycling Center Near Me - Fayetteville, Arkansas

Honestly, negative stars are deserved based on my experience with Cards thus far. On April 7th, I signed up for 2-bin per week service after having a different trash company. After signing up and paying, [[HIGHLIGHT]]I called the day before my pickup date (called on 4/10, pickup was to be 4/11) because I had trash in my old company's bin and I wanted to make sure the Cards driver would pick it up. I was assured by the CSR that the driver would take it, and she told me she would even put a note for the driver advising him of such. When he came, he collected just the trash in the Cards bin, leaving my prior company's bin full.[[ENDHIGHLIGHT]] This was frustrating, but I chalked it up to new-customer problems and figured I would handle it the following week. [[HIGHLIGHT]]Last week, I again called the day before my scheduled service (call on 4/17, service on 4/18). I explained my situation to the CSR and she said she saw where the note had been placed from the week prior. I again asked for my previous provider's bin to be collected. I explained that, at this point, the trash in that bin was about 3 weeks old, and it was crucial that it needed to be picked up. The CSR apologized, said she would put another note in, as well as email dispatch.[[ENDHIGHLIGHT]] My service day came, and my neighbors with Cards had their trash picked up, but now, BOTH my bins were left full. I was completely skipped, even my Cards bin! [[HIGHLIGHT]]That afternoon (4/18) I called and spoke with yet another CSR who said she would email dispatch and make notes. I was told by this CSR that she would call me back after she received a response from dispatch. She didn't call back though, so I called in a few minutes before 5pm to get an update and was told that dispatch responded that my trash would be collected Monday or Tuesday.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Yesterday afternoon (Tuesday 4/22) I called because my trash has still not been collected. I was told that the "ticket was still open" and that sometimes their drivers collect even late into the evening, but she would email dispatch and call me back once dispatch responded. Okay, fine. But, she never called me back.[[ENDHIGHLIGHT]] It is now Wednesday. My trash has been sitting at the curb for multiple weeks. The bin from my previous provider is filled with maggots and flies and the smell is abhorrent, because the trash has been in there for a month now. [[HIGHLIGHT]]The CSRs have all been nice and apologetic, but they're just CSRs and they know it. Cards clearly trains them to handle calls without opportunity for escalation. They tell customers that they cannot call dispatch, they have to email, because "they're not in the same building as us".[[ENDHIGHLIGHT]] Apparently in 2025, dispatchers don't use phones at Cards. And drivers can't read. And no one is expected to do what they say they're going to do. Unfortunately for me, I only have two options for residential trash service - Cards and my prior provider. So, I'm stuck dealing with this blatant incompetence and complete disregard for customer satisfaction. If Cards doesn't collect ALL my trash this week, I'm going to rent a uhaul trailer and drop my previous company's bin at their office. I'll be sure to update this review with photos if we get that far. Which based on what Cards has shown me, we will. read more

Originally signed up for this when they came through advertising competitive rates and the first month was supposed to be free. After a neighbor started with the service a few weeks before mine was due to start I called and canceled the service over a month before they were set to start. Even with a certified letter to confirm the cancellation, imagine my surprise when they sent a bill for the first month (apparently NOT free even though the sales order said it would be). I have to refute thsi with my credit company now since CARDS customer service is impossible to get through. Stay as far away from this company as you can. read more

Update of my review of CARDS. Please read the past review for hard data on how CARDs treats their customers. Now the update. CARDS told us that they would refund our money on 2/14/2024. They said the funds would be returned in about 2 weeks. It's now 3/26/2024 and we have not received our refund. Now once again, we are calling CARDS for information on why they cannot fulfill their commitment to us. It's like they tell you what you're expecting to hear, without actually doing anything, to honor their commitments. read more

Cards Recycling - CARDS Garbage Hauling Business - Recycling Center Near Me - Fayetteville, Arkansas

I have called several times because they did NOT pick up my garbage on Friday. You need to give them 2 days to get it picked up, then you can call and request a credit..... Well don't hold your breath..... They gave me the credit and charged it back on the next bill??????? The fuel & enviro surcharge this year went from $3.98 to $10.21 to $12.78 ???? The first week after I pay my bill THEY NEVER PASS????? I am finding a new trash service read more

[[HIGHLIGHT]]My experience with this company has been phenomenal!![[ENDHIGHLIGHT]] The workers and customer service gets two thumbs up

They have missed pick up on my street for the 5th time in a year this week. [[HIGHLIGHT]]If you call to let them know, you can't leave a message.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So, sent an email. Don't know when pick up may be[[ENDHIGHLIGHT]].... Terrible service!! read more

[[HIGHLIGHT]]Catherine Andrew - Customer Service Rep was very helpful with assisting me with the transfer of service when my dad passed away.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She was very nice and helpful with great communication.[[ENDHIGHLIGHT]] read more

Worst company ever. They charge for services they didn't render. No contract but they will hit you with all kinds of fees. They will change your service from what it was when they acquired your account. And charge you more fees. They even tried to charge me to remove a trash bin that I own. My service was under an implied contract. The provided a service; I paid for that service. But they continue to charge even with no services being provided. I should have had a refund for May but told them to apply my payment to their fictitious "fees" instead. I won't pay them another dime. read more

They don't deserve a one star rating. Cards bought out our local waste service company several months ago. We never had a problem with our trash being picked up. But since Cards took over we are lucky it gets picked up every other week. This is not just my house this is for our entire neighborhood. We have a very limited pool of providers to choose from in our area and are kind of stuck with this company [[HIGHLIGHT]]They have the worst customer service ever.[[ENDHIGHLIGHT]] We will be logging complaints with our county officials as well. read more

[[HIGHLIGHT]]The worst customer service.[[ENDHIGHLIGHT]] If you have other options go somewhere else. [[HIGHLIGHT]]Lies about coming back to pick up missed trash.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Lies about crediting your account for missed trash.[[ENDHIGHLIGHT]] I've literally watch the trash guy drive past my trash cans not empty them and then note my account that my cans weren't at the curb. read more

[[HIGHLIGHT]]If you don't come pick up the trash on our street this weekend ... we will start bringing it to you by Sunday night.[[ENDHIGHLIGHT]] Two weeks with no pick up ... over the Christmas and New Year's holidays??? Know your truck was here ... saw them drive past! read more

I work for a small business that has been like many others here, forced to use CARDS as they bought the small, local company we were using. Since beginning in early 2024, it has been a constant struggle to get our waste removed. Not only is this obviously nasty, but can and does disrupt business and puts us at odds with our neighbors. But--the billing department is doing OKAY. This company is absolutely incompetent. I agree with the others that they must be committing massive fraud. Same story; missed pick ups, miscommunication with customer service, missed opportunities and promises. I feel bad for the people that work for CARDS. They have almost always been awesome, but are stuck in a shady system wherein we all are helpless. Dan Christensen is the CEO of CARDS. A 39 year old living in Fayetteville Arkansas. Let us all collectively pray for him. read more

Consistently missed pickups, delayed pickups and long waits for Customer service. Bought out old company and service has been really bad. read more

If I could give a -star I would. I never chose this company as they bought out C&R in Jan of 2024. We pay quarterly what a big mistake. They missed once first quarter, "hey things happen". Then, from April- end of May they didn't pick up trash 2 times. First time, they missed 2 weeks. Second time, they missed 4 weeks for an entire neighborhood. They block your number when you complain. They will say they are escalating to their manager "Brian " for a credit to your account. He never calls. Took us 2 weeks to cancel because you have to speak with someone to do it. We had to use family phones. We still were paid till July. They won't refund the last month. Even when they make you pay 2 months in advance for quarterly. We never even got our cans in the 5 months we were with them. Absolutely, worst company! Do not use them, Nor fall for the good comments. You can think me for saving you money and a headache. I will be contacting the attorney general for AR and MO. They are a fraudulent business, and I have video proof of the services I never received. Bet Republic is loving you right now. read more

No idea why this marks me in WIchita, as I live in Missouri. Cards is only getting 1 start because there is nothing less to offer. Four weeks I have tried to get them to pick up and I get a lot of lip service on the phone, yet my dumpster has filled up. I stopped my automatic payments, I won't pay for a service that isn't happening. If they want their money they will come do as they promised. This is beyond ridiculous. read more

Theft of Service!!! We canceled on July 1st due to poor service. [[HIGHLIGHT]]They have continued to attempt to bill us for August- December and will not stop.[[ENDHIGHLIGHT]] This seems to be a common issue in our area. Stay away from Cards!!!! read more

This company provides awful service. When they bought our previous company they raised prices and didn't pick up our trash for about a month. Then they started picking it up a day earlier than our pickup day. [[HIGHLIGHT]]We even called to confirm our pickup day and they told us the day we were expecting but trash was still being picked up a day earlier.[[ENDHIGHLIGHT]] You have to call them if they just randomly skip you (which does happen with this company) and then they might pick up your trash within 24-48 hours. Our experience has been they just wait until your next pickup date. [[HIGHLIGHT]]The part I really like is customer service will tell you they have until 7pm to pick up your trash and to just call back if it's not picked up.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The kicker is their phones are only answered M-F 8-5 so if not picked up by 5 on Friday you are out of luck until Monday.[[ENDHIGHLIGHT]] I would highly recommend using a different company if you have any other options. read more

It's no secret to existing cards customers that their service has been terrible lately. We almost walked away just like many others, but decided to stick it out. [[HIGHLIGHT]]FINALLY, they have a new employee in management named TJ who truly cares about his job and customers.[[ENDHIGHLIGHT]] He got our route straightened out and account credited for weeks of service that we hadn't received. We hope to see continued improvement from this company as they are the only real trash service in the area. read more

They did not pick up my trash yesterday (scheduled day) so I called and the operator told me they no longer service my area. [[HIGHLIGHT]]I asked when we were to be notified and she didn't know.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked her when the service ended and she said as of this week.[[ENDHIGHLIGHT]] But my recycling trash was picked up 2 days ago so I asked if they were no longer servicing the trash but recycling would continue. [[HIGHLIGHT]]She kept saying, "we are sorry for the inconvenience."[[ENDHIGHLIGHT]] I told her I had already paid up until September and she said I would be reimbursed. But this company has never reimbursed for the missed pickups. We've had nothing but troubles with this company from the get-go. [[HIGHLIGHT]]The agent just kept saying, "sorry for the inconvenience" and hung up.[[ENDHIGHLIGHT]] What kind of people and company is this? read more

They do not pick up trash on time and have terrible customer communication. We are supposed to have our trash picked up on Fridays, we set the can out on Thursday evening, it is now Tuesday and they still have not picked up our trash. This is not the first time this has happened. [[HIGHLIGHT]]We pay for a service and that service is not being met.[[ENDHIGHLIGHT]] I do not recommend this company. read more

This company does not care about the service they provide. They were not consistent about picking up on the scheduled day and sporadically missed picking up for a week at a time. They changed our automatic billing from monthly to quarterly without any warning. [[HIGHLIGHT]]I called in to ask why I was charged the amount and they then informed me we had been changed with no apology and not helpful.[[ENDHIGHLIGHT]] About a month into the three months they charged us for they didn't pick the trash up for 3 weeks. [[HIGHLIGHT]]I emailed them we hadn't had trash picked up, no answer.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I emailed them to cancel with, no response.[[ENDHIGHLIGHT]] I called to cancel and she informed me there would be no refund. I asked how they can not pick up trash for three weeks, not inform me they are charging me for three months, and then tell me I can't get my money back. [[HIGHLIGHT]]She responded that I hadn't called in enough to complain about my trash not being picked up.[[ENDHIGHLIGHT]] read more

They need to try answering their customer service phone. No one is ever in. Ever since Cards Recycling bought out the old company, service has gone straight down the toilet. read more

This place is actually the worst. [[HIGHLIGHT]]First of all, you can never contact anyone.[[ENDHIGHLIGHT]] And so, if you need something changed or need to pay your bill in another form besides using the online account that you don't have access to or they have your email wrong or something's not right, they will rack you up on late fees even though you can't get ahold of them and then treat you like shit when you finally do get ahold of them and refuse to waive any late fee because you already had one that was removed because they had your email wrong. Please literally go ANYWHERE else to get your trash service because everyone I have talked to about this place has had negative experiences as well. And YES, they will send you to collection over $20. read more

My trash had not been picked up for the past 2 weeks and when I called customer service and spoke with Brittany on Thursday, she informed me that it would be picked up Friday. I called Friday afternoon and spoke with customer service and was told they were out and would be picked up by this afternoon. Here it is 8:30 pm and my trash is still out by the road, I don't know which is worse being lied to or paying for service and not getting it. JR Cline read more

I'd give ZERO stars if it were an option. My problems are the same as the others who posted reviews here. Paying for a service that is promised, but never happens. Cards is not operating honestly - borderline fraud. Why not refund $ to folks who paid but did not get what they paid for? Not your 'policy'? Please. In spite of paying for weekly service, I hardly ever get that. Pretty much every week, I have to call to let them know that no one pick up that week. I get promises that someone will be out in 24 hrs and I know they are lying since they won't come out to pick up trash on a Saturday. They charge the wrong amount and the folks at Cards can't figure out how to issue a credit. This company has gotten in over their head. They brag that they are the biggest trash company in the area. Maybe, since they are buying the smaller companies. They are also the worst in customer service. Pretty profitable when you charge for a service you rarely provide. Not right folks. read more

Terrible sevice. Forced to use after they bought out Phillps, call every day to see if someone is going to pick up my trash and they never do, despite assurance they will be here in 24-48 hours. this has been going on since I was forced to change. read more

I am giving CARDS a one star only because I'm not allowed to give a zero. CARDS took over our former trash service. Increased our rate trying to charge 3 months in advance to remove trash ! We canceled their service. Our dumpster was picked up 08/09/23. We were paid in full in August/23. We are still receiving bills for a service we no longer have. They threatened to send it to a collection agency. I had called many times explaining we no longer had their service--was told this was resolved. Then 3 days later received a letter from a collection agency ! Called and spoke with supervisor (Brian) was told once again that this would be resolved. We had to send a letter of dispute to the collection agency---for something WE don't owe ! This company is either totally incompetent or is knowingly practicing theft & fraud on a grand scale. This company is TERRIBLE ! Unless you like being lied to & stolen from---run far away from CARDS recycling. read more

cards is a horrible company , if you have a choice, stay away from this company. their service is spotty and sloppy. they will lie to you over the phone, do not believe anything they say!!!!!! read more