I am an Attorney and most of my practice is dealing with the elderly. I benefit by their wisdom,…read morebut I am troubled by what I see in their inherent weaknesses of old age ( mental, physical, etc..) and what uncaring or even worse, unscrupulous people/companies can do under the disguise of elder services. There is only one company that has not only my loyalty, but my full faith and confidence when dealing with, helping, trusting, caring for and even loving old people with dignity and respect..... and that's Joanne MacInnis and her crew at Aberdeen. Take a bow team, this is my review .....

I am so grateful for Aberdeen's diligent and thorough care for my 96-year-old cousin, especially…read moreduring a health crisis over this past weekend. Ordinarily an Aberdeen caregiver is scheduled to be with my cousin just a few mornings per week, and there was no one on duty last Friday when some visiting neighbors became concerned that she was unwell and phoned Aberdeen for help. The Aberdeen Case Manager, Diana Shepherd, promptly rushed over to my cousin's house to check and take care of her. Diana then stayed with my cousin until she could arrange for Aberdeen caregivers to stay with her 24/7 until the health crisis passed. I appreciate that it was not easy to find caregivers on such short notice, and am grateful to those kind caregivers who rearranged their schedules during this busy holiday season just to be with my cousin. I live four hours away, so having this dedicated team in place means the world to me, and gives me great peace of mind. I cannot say enough good things about Aberdeen, and Diana and her wonderful caregivers!

I would never recommend northeast nursing/northeast clinical services to anyone under any…read morecircumstances. Dealing with the quality of nursing services and underhanded tactics that this company's management uses was beyond a nightmare. I dealt with them for the past five years, and if it were possible to do it over....I would prefer to try any other possible company except this one. Be very careful what they tell you vs. what you sign. For a supposed non-profit, this company is NOT run right, and this starts at the top. Deal with them and you too will learn the hard way. There are some nurses are very good. Just as many, if not more, are beyond awful. Nurses won't show up. No notice, just don't show up. They insert nurses into the schedule who are not trained to the patients specific care, they just add them into schedule. Some work some don't, the patient really suffer in that kind of hiring/firing process. The ones who don't work do things that you would believe. They tell you every nurse ..."she/he is highly skilled and comes so highly recommended", then you quickly realize over and over they are just feeding you lines. So long as the scheduled hours are full they collect regardless of the quality of care. Nurses fell asleep on the job overnight most nights. They lost vital medicine somehow, regularly, between the medicine cabinet and the person they were caring for in the other room. We had painkillers go missing. Even meds that were crucial to the patient staying alive!! I can't describe in words adequately how poorly we were treated by this company. I watched them take advantage of our situation, and I hate to think of how many future families will go through the same thing with northeast!! You just don't know how bad this company is until it's too late. Learn from our experience. There are many other nursing companies you can try. This one should be prosecuted. I truly would recommend any other nursing agency in front of this one.....or go with out. I come from a kind, understanding, educated, caring based family. Never ever let northeast clinical services/northeast nursing care for your loved one. Consider any alternative that is possible would be my advise from out experience. Best of luck

I have worked for Brightview Danvers for 6+ years and words can not describe how amazing they treat…read moretheir residence and staff! This is the first place I have ever worked for that truly treats everyone like family! The executive director is incredible kind and gracious. The business office manager is a truly a joy to work under. My co-workers are great team players working toward the ultimate goal of the happiness and safety of our residents. I first started there because my grandparents lived there and I've been there years after they passed. I can honestly say that working for this company has changed my life for the better! "We are in this together"

My mom lived in assisted living. The aid administered her before dinner pills at 1 o'clock in the…read moreafternoon apparently she wanted to get that task out of the way. This resulted in my mom receiving twice the recommended dosage of Tylenol within a 3 hour period. Fortunately her prescription medications were not involved in this mishap. Unfortunately this was only one of many medication mistakes that occurred during her stay.

We use All Hours Home Healthcare to help with our father who has dementia and can't be left alone…read more Chuck is a lifesaver! Not only do we feel comfortable leaving Dad with Chuck, Dad really enjoys his company. When we have any questions on medications, Chuck answers them. Chuck makes this difficult time easier.

From the owner: Help at home, not only nursing and home health aides but also handyman and assistance with…read moreeverything you need help with around the house. Handyman services, pets and transportation. Staff Pharmacist and Nurse Practitioner as well as Physical Therapy. We want to keep you happy, and safe at home for as long as possible. You have worked hard to make a house a home... now stay there for as long as you like with our help.

The quality of the food is the worst. My husband called me to go bathroom he use his call bell . I…read moreheard it ringing I drive there being 8 minutes away. He was still waiting and the call bell was still ringing! There was many days when no rehab PT or OT would show up. He would go to group exercises classes but he was not independent in movement both lower extremities ! The head nurse was nice, the greeters were friendly. The Dr assist was kind and good. The nurse on main floor have too many patients for good care.

Last November a friend of mine was very sick and was…read morediagnosed with Walking Pneumonia. He got a little better but then would get sick again. He was in a few times but kept getting worse. His muscles were breaking down from non mobility. ( he's in his 80's) He was sent to a rehabilitation facility for PT , rest and what have you . It didn't go well ! He ended up signing himself out' because the care wasn't very good . Needless to say he ended up back in the hospital. The hospital recommended that he go to a rehabilitation facility for Physical Therapy and care . He refused to go back to the previous facility. Thankfully he didn't !!!!!! He was sent to a place called Hathrone Hill in Danvers Ma . If I could give this facility 10 Stars I would! From the first time I went to visit to the day he was released, I was impressed! You are greeted by friendly and informative staff. They show you how to check in and give directions to the room . As my husband and I went to the elevator we noticed how clean everything was. We also noticed the PT areas and activity areas were also very well maintained. We made over way to our friend room and dinner was being served. OMG ! It looked , smelt and from what he said , tasted delicious. ( the other facility's food wasn't even close to being that good ). I don't think it's appropriate to name them as I don't write bad reviews. Hathrone Hill is worth writing about. I think it's hard enough to see a family or friend going through medical issues. So having a place you feel comfortable with is a major stress relief ! I waited until my friend was released to write this because truthfully I was ready to write this review from day one ! I waited until he was released because I felt that I needed to write a review of this importants , that was not just the first impression but also the last! Hats off to everyone involved in the process and care of the patients in your facility. God bless you all

I'm giving three stars, the care by the nursing staff ie two of the nurses was wonderful (Lorna and…read moreDenise) there was another nurse that was awful and when my mom was dying she was so rough with her and almost choked her with medication, but I digress. Let me start at the beginning. We looked at this location for my mom because she needed more care than we were able to give her at home anymore, it all seemed like a great fit, the woman that gave us the tour was wonderful and kind, unfortunately she hit ill and they let her go. One thing that I cannot say enough about is the activities department! If not for them I would have taken my mom out, they kept my mom busy and entertainment for the last six months of her life. Jacinda the director should open her own business! I have so many items that my mother made that are beautiful and I will cherish them forever. Let me get to the negative about this company. The management is truly awful, I won't go into too many specifics but I know that karma will have her way with these folks. I will start with the family is supposed to get together with a manager and get a 30 and 60 day review of how their loved one is doing, Jack the manager had to change the date, ok fine but when I went in on the date he changed it to he started yelling at me (the customer paying 9k a month) saying he was too busy! There is a nurse case manager who oversees the nursing staff, unbeknownst to me I don't even think she's an RN, that I caught in a bunch of lies about my mother falling, which ultimately resulted in her death. I had asked to see the video to see my moms fall and was given the runaround how Jack couldn't find it on the film (what??? Why do you have cameras then?) my mom was in hospice care and did not have a long outlook but this definitely rushed her process along. I could go into many more stories, something that really left a bad taste in my mouth? They sent me a bill after my mom had passed away, keep in mind, this is a 50 bed facility, not a huge corporation! My mom had been gone over five weeks now, I'm still awaiting the refund I was promised three weeks ago, the management doesn't care about their clients whatsoever, it's all about the money, thank goodness for Lorna, Denise and Jacinda!

Doing a great job with their residents during a very, difficult time. Navigating visits while…read morekeeping everyone safe is no easy task. Special thanks to Kamisha, Jack, Ann and all the ladies that work the front desk!

My brother in law spent his last days here. The rooms are beautiful and the ability to wheel the…read morebed outside on the private patio meant a lot to my family.

I have had two of my grandparents spend their finals days at Kaplan and my family could not be…read morehappier with the service and experience we had with Kaplan. thank you to every member of the staff that has helped us out in 2021 and more recently this week.

Stephen helped my family create an estate for my Dad. He was very responsive, knowledgeable and…read morecaring. He was so kind to my Dad and helped answer all his questions about the process. I would highly recommend.

Very quick to respond. Very nice person. Very honest. I am happy that I reached out. He seems like…read morea wonderful person.