I scheduled an appointment for 11:00 a.m. and was told at check-in that the care team was running…read moreabout an hour behind. I returned at 12:00 p.m., only to wait an additional hour and fifteen minutes. Once I was finally brought back to a room, I was told the wait would be even longer, with no estimated timeframe provided. The lack of communication from the front desk was extremely frustrating and made the entire experience feel disorganized and disrespectful of patients' time. I understand delays can happen--especially around the holidays--but clearer updates and transparency would have gone a long way. I would not recommend booking an appointment here during busy periods and will not be returning.

Loyal Patient Publicly Humiliated and Denied Care Due to Their Billing Error!…read more I've been coming to CareSpot for over 3 years.The Fleming Island locationfor nearly 1 and a half years;averaging about six visits a year, and up until now, all of my bills have been paid without issue,i go in for the same exact issue every time. A visit in 2022 and 2023 was not billed correctly and it was submitted with insufficient information to my insurance company, bear in mind I go in for almost the same issue most times,so I know my insurance definitely covers these treatments.My insurance company has reached out numerous times to get the records, but carespot has ignored the requests,so it shows as unpaid, unpaid due to their negligence.I even called this year asking them to please send the insurance The requested documentation, but nothing. My most recent experience was nothing short of humiliating and unprofessional. I was denied medical treatment due to a billing issue caused entirely by CareSpot's failure to send requested documentation to my insurance company. The insurance clearly stated in writing that they were waiting for medical records from CareSpot that were never provided--yet instead of resolving the issue, the staff insulted me in the lobby and refused to treat me. Despite my long history as a loyal and responsible patient with no unpaid balances, they treated me like I was trying to dodge a bill. This was not just poor customer service--it was a complete disregard for human decency and basic medical ethics. If you care about respectful treatment and responsible billing practices, I highly recommend going elsewhere. No patient should ever be denied care due to a provider's own administrative negligence.

I want there and they just did a covid test and they charge 324.00 for Covid test do not go there!!read more

Terrible terrible service. The staff were not at all nice and wanted to rush me out of there with…read moreno treatment!!! Do not go here at all

I visited this CareSpot location for UTI symptoms and was told to go to the ER for possible…read moreketoacidosis based on a urine test showing glucose of 500 and ketones of 40. However, my blood glucose at CareSpot was normal at 108. At the ER shortly afterward, repeat testing showed negative urine glucose, negative ketones, normal blood glucose levels, and no diagnosis of ketoacidosis. Instead, I was diagnosed and treated for the UTI symptoms that brought me to urgent care. As a result of this ER referral, the total medical charges exceeded $6,000. I escalated this concern to CareSpot leadership at the corporate office, including the CEO, VP of Operations, and directors. I was advised they were unsure why the urgent care findings were not replicated during the ER evaluation. I also requested information regarding whether the findings were rechecked before I was sent to the ER and whether any medical director supports the original findings and referral decision in light of the subsequent ER results. I have not received a response to those questions. Patients should understand that significant medical and financial decisions can be made based on testing that may not later be confirmed by subsequent hospital evaluation. Given the unresolved discrepancy between the urgent care and ER findings, these concerns are being escalated to the appropriate healthcare oversight and regulatory agencies for review.

The staff at this office was great. I had an issue with my insurance and the kind young lady at the…read morefront desk at 7pm stayed on the phone with me for 20 min to help me come to a solution. They really went above and beyond. The Nurse Practitioner Rosa was very nice and informative. She made sure my wife and I were taking care of. I would recommend anyone to go to this location.

I developed a severe left ear infection, and chose CareSpot via a referral from Blue Cross…read moreMedicare. It was my first experience in an urgent care facility, and it couldn't have been any better. Every staff member and doctor treated me kindly, compassionately, and all were friendly. They took me in at my appointment time, explained what was going on with my ear, and called in the prescriptions to the pharmacy. It was a much better experience than I ever received at my primary care physicians office, and I will go back to CareSpot Urgent Care anytime I need their services. It's been two days since my visit, the medications have worked well, and I feel like myself again. Many thanks to everyone at CareSpot. You're AWESOME!!!

I've been here only once front office was nice but they don't really treat anything if you have a…read moresevere element. Or if you have a severe element I can understand liability reasons

Arrived at 4:30 pm on a Tuesday from out of town. The waiting room was packed. The middle aged…read morewhite woman receptionist barked at me that the wait was two hours and they close at 7. Turned right around and walked out. She told me there was another urgent care down the road. She was dispassionate and unwelcoming. Do not recommend. Don't have any review of the actual medical staff since I never got that far.

Fast and excellent care. Super clean. Great Dr, great nurse, great reception! I will recommend to…read moreothers and I would come again. Thanks Baya Urgent Care!

The nurses are fabulous and made us feel completely comfortable in the environment. They treated us…read morewith respect and explained everything to us calmly and efficiently, so I did not feel lost or that my care was out of my hands. The front desk people were kind enough to explain how everything works with insurance and everything, which I greatly appreciated, since I had no idea because it was my first time going to the doctors alone. The nurse practitioner was super sweet and fun, and made us feel at ease.

Long wait: 2 hours for a drug test for work! The front desk staff was friendly and kind. Nursing…read morestaff in the back seemed miserable and unfriendly. The medical assistant who did my drug screen did not smile one time. No pleasantries at all. Not even hello. She opened a cabinet and said, "Put your things in there". She was all business and got annoyed that I went to the wrong side of the computer when she asked me to sign my name. I was never there before, and getting drug tested is not something I do very often. She made the whole experience really uncomfortable and weird. The company I was just hired with is a huge account for Care Spot; you would think they would treat people with respect and dignity. This MA needs to get a different job because she should not be working in healthcare, as miserable as she seemed. I am a nurse, and I leave my issues at the door when I go to work, and if I am so unhappy at work, then I move on. I would never take it out on the patients. Save yourself hours of wait time and go to LabCorp if you need a drug test. It is literally 5 minutes up the road inside of Walgreens. Looking at the past reviews, it seems that my complaint is as common as anyone else's. No one is taking accountability for the disposition of the staff members and how they are treating the patients. One review discussed a woman with head trauma who was told to go to the ER without even assessing her. Give her a bandage and send her on her way, but not to do anything at all is disgusting. I guess management is okay with their patients being mistreated. Something needs to be done about this place. There is NO room for hostility in healthcare, and that is all you get with this care spot. I implore management to make some changes, and I am available to discuss my experience if they care to do so. I doubt that will happen.

I'm hoping to get some relief from this summer cold that has locked hold of me. I was able to make…read morean appointment at 2am this morning for 9:20am. When I walked in, there was one person leaving and one walking back to see the doctor. Dr. Tracy ran all the tests. I was negative for strep, Covid and the Flu. Thank You Lord that this is just a nasty summertime cold. She gave me great advice on things to do at home to relive the headaches and congestion in my chest. She was much more thorough and I am grateful. Hope I'm feeling better in the days to come.

From the owner: MinuteClinic® in Saint Augustine is a healthcare clinic offering patient services 7-days a week…read more Our healthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

DONT WALK IN, make an appointment. I walked in and they…read moredidn't tell me that the appointment will go before me so they let me wait for 3 hours. ITS INSANE

The front desk person was so so rude to my husband who just got into a major car accident with…read morepossible whiplash or concussion. He is a very patient and kind person and this woman just was not appropriate especially because we have been there many times before for flu and broken bones. We live within 5 minutes, but won't be coming in there again! so sad.

Since 2021, any time I am sick I go to MinuteClinic at CVS located at Ponte Vedra…read more Amy Venturello, NP and her assistant are amazing ladies, very kind and caring. They really take care of me very well, and ask about the details about my health concerns, and their advices are very helpful. The location is very clean and organized.

Very through examination. Came in for dizziness.diagnose was vertigo.i was told what to do( a…read moreseries of head movements) .they eliminated what it was not ( earwax buildup,congestion etc..eleavieated all my fears.Great experience!

Nice caring people, great care quality. fast ! I was a…read morebrand new patient and the office processed me like a star! The facility and the people are Great ! Tom Spencer

Avecina Medical -- I am absolutely disgusted, and this is how I feel about the care my fiancé…read morereceived for his repeating ear infections. The so-called "care" I've received at your clinic is nothing short of malpractice mixed with arrogance. The first time I came in, your doctors treated me like I was the problem instead of the patient. They literally contaminated my healthy ear by bouncing back and forth between it and the infected one, as if they had no clue what a healthy ear was supposed to look like. That isn't medical treatment that's incompetence so severe I honestly don't know how half of your staff even passed pre-K, let alone medical school. You prescribed drops that did nothing. The next medication delayed things for a moment, but the infection came right back. And every single time I've returned, I've been dismissed and told to "come back when it's worse." Newsflash: after three ear infections, I know my own body. I don't need your condescending attitude to tell me to wait until I'm in excruciating pain or permanently damaged before you actually do your job. Your doctors strut around with superiority complexes, invalidating patients, and bleeding us dry financially while offering no real care. I'm not some idiot begging for narcotics I've been begging for antibiotics, for help, for someone to take me seriously. Instead, you waste my time, drain my bank account, and put my health at serious risk. And the moment I dared to stand up for myself -- to demand basic respect and actual treatment -- your staff painted me as "aggressive" and kicked me out. That's laughable. I wasn't aggressive. I was firm. That's called advocacy. If your fragile staff can't handle a patient advocating for themselves without spiraling into victim mode, maybe they should find another career. I'm young. I'm in my 20s. I'm trying to keep my health intact while also working and paying bills like everyone else. I can't afford to waste my time at a clinic that behaves like a daycare for overgrown toddlers in lab coats. I can't afford to keep getting billed for nothing. I demand a refund for the last three visits. You didn't treat me. You didn't help me. You insulted me, invalidated me, wasted my time, and put my hearing at risk. Avecina Medical your clinic is a disgrace. Your doctors are a disgrace. And the fact that you are allowed to call yourselves "medical professionals" is revolting. I am waiting for your manager to call me back today but that doesn't change the fact this happened at all and everyone is going to know what you are.