Made an appointment for 5pm and checked in once I arrived; it took about an hour or so until I was…read moreseen. Breathing treatment, X-ray, medication and plan of action completed within the next 30 minutes. The doctor and staff were caring and accommodating. I would definitely come back again. My only gripe with the establishment is that many of the waiting room chairs have duct taped arm rests and damage.. it may be time to retire some of them.

The staff up front was welcoming, kind, and knowledgeable. The nurses were also kind and listened…read moreto me as I explained my symptoms. They were thorough and asked me multiple times if I had any questions. I walked in as a new patient at 12:20 and left around 1:00.

Kristina Agranat, APRN, was kind, attentive, and professional. She listened carefully to my…read moreconcerns, explained everything clearly, and made me feel comfortable throughout my visit. I truly appreciated her compassionate care and highly recommend her. The entire medical staff was professional, efficient, and caring. Thank you for your outstanding care!

I caught a virus shortly before my granddaughter was born. In order to be present/meet my…read moregranddaughter soon after she was born and NOT risk giving her what I had (unknown at that time) I decided to visit this location of Carespot as opposed to waiting for my doctor to give me an appointment. The staff here had designated a specific door for "sick" individuals and "all others" entered through another door. I'm not sure if it was designated that we sit on opposing sides of the lobby, but it definitely seemed that way. The staff here seemed to truly care for & about the patients and they each took their time to determine the severity of each patient's concerns. Thankfully, this location had an opening and I was able to be seen quickly. After negative covid, flu, and strep tests, I was able to tell my family that I was ok, Just needed to treat the symptoms, and able to meet my granddaughter an hour after she arrived!

Very disappointing experience…read more We had a very bad experience during our visit today. After checking in, we waited in the lobby for several minutes before staff called us into an exam room, where a male provider and a nurse were present. The provider asked questions, and we answered them. My child's symptoms were clearly visible on her face (a rash). I even asked whether antibiotics might be needed. No explanation was given, and we were sent to another room. After waiting more than an hour with no one checking on us, I pressed the nurse call button and asked what was going on and what we were waiting for. Later, another staff member came in, examined my child, and said she would prescribe an antibiotic. At that point, I was already frustrated by the long wait and asked, "Why wasn't this done in the first place, and why were we waiting so long?" Instead of apologizing or providing a professional explanation, she responded very rudely, saying: "He wasn't a doctor; he was a nurse and cannot prescribe medication. I am the doctor, and we have a lot of patients." However, this statement was not true. According to the visit documentation: * Justin Nippert, DO, is a licensed physician (Doctor of Osteopathic Medicine). * Jessica Rachael Holder, APRN, is an Advanced Practice Registered Nurse. This means the male provider present earlier was in fact the doctor, and the person who spoke to me later was not a doctor. I also recall that Dr. Nippert prescribed medication for my other child during a previous visit several months ago. To make matters worse, when I went to the pharmacy, one of the prescribed medications was not covered by our insurance. Instead of waiting for the pharmacy to contact the provider and request a substitute, I had to pay out of pocket to avoid further delays in my child's treatment. Being given incorrect information, spoken to rudely, left waiting without communication, and placed in a situation that caused unnecessary out-of-pocket expense is unacceptable. Due to this experience and the lack of professionalism, I do not want this provider to treat my family again.

UPDATE TO MY REVIEW ON 7/21/2025. MY RATE IS BASED ON MY EXPERIENCE BELOW…read more On 7/24/2025, the director of the facility, Nathan, called me to discuss my recent visit and the events that followed. He listened to my concerns attentively and promptly addressed the most important one--ensuring that my prescription was filled. He also assured me that my other concerns would be addressed. I appreciate that he reached out personally and quickly, rather than responding with a generic message. He was professional and apologetic about my experience at the facility, which I truly value.

Used the telehealth option. It was great. Quick and easy. Great online experience from registration…read morethrough the entire process. Highly recommend.

So rude! I was injured at work & they sent me to this urgent care. The receptionist speaking to my…read moreHR company was rolling her eyes the entire time and made rude remarks. Like what for? Don't work in the health care field if you have ZERO means of helping a patient. They should not have a receptionist UNFIT to serve in healthcare. Ugly inside and out.

Type of care: puncture wound to the arm. No bleeding but was infected…read more Care quality: they told me to go to the emergency room. I went to the emergency room and they laughed and told me urgent care should have resolved this with a wet dressing and antibiotic care. So, I paid for urgent care and an emergency room visit. My thoughts are that this place does not have the skill level or the knowledge base to care for simple wound care. Office experience: I came first thing in the morning. Fairly easy process to register and about 30 minutes total before seeing someone. Staff was friendly

I visited the Hodges location this morning for care. However, after the greeting and interaction I…read morehad with the front desk employee, I opted to cancel my appointment due to lack of confidence in this facility. Not only did the person at the front desk infer (and directly state) I was fighting with her because I questioned the charge, her lack of knowledge about the insurance process made me feel uncomfortable with the competence of the front office staff -- and potentially the doctors -- at this facility. When I mentioned my concerns, she said she was new and had been trained to say this to patients who questioned the charge. She said she didn't want to fight with me about this, which I found disconcerting as I was not fighting. I just asked why I was being charged when my deductible had been met. She explained that my individual deductible had been met, but not my family one. I questioned this interpretation, as this is not how the deductible is defined, based on my experience and my visits to other health care providers. She repeated that she was not going to fight with me, then in a curt tone, she said I would be getting a bill from my insurance company. The term "fighting" along with her attitude toward me -- and what this said about the quality of care I might receive at this location -- made the decision to find care elsewhere an easy one. And I left.

It's not about me I was here for a simple drug test for employment. the lady came to the counter…read more complaining someone went in front of her. she did t want to wait any longer and wanted a refund. I was thinking she was just being difficult. Selina Fabianova called the manager stated she could not give a refund for wait time even though the lady had not had the X-ray she paid for nor could she get an X-ray as there was no order from a provider to get said X-ray. make that make sense. You took her money for a service you can not provide and refused to refund her money. Meanwhile Selina said under her breath I hate these people. Please keep her from this position. She is clearly here for the check not to help people. Her higher order thinking is amiss and she's abundantly rude. I never met anyone that has reached their peak so early in life.

Being an employee for Baptist had to go to Care spot urgent care. It was to my disappointing that…read morethe receptionist was very rude. The customer values were not there so instead of waiting to be seen. I left to the ER instead.the receptionist was so rude she was dark skin woman her rudeness was very uncalled for.i will not be coming back here nor referring anyone.

As the last appointment of the day you expect to be rushed but Tanya and her staff treated me as if…read moreI was their very first patient of the day. She's very knowledgeable and explain things in way that is completely understandable. Although I am in pain she understood and didn't try to force me to do things I couldn't.

A year ago, I was diagnosed with Scleroderma, Arthritis, Raynaud's Phenomenon and several other…read morehealth complications. To say the least I was devastated. Not knowing what to do or even where to start to understand my condition or how to care for myself was life changing. Dr. Anderson is someone that has a different approach in patients like myself. Having the peace of mind and the support of your family and friends but also gaining confidence from a caring doctor can help you see life in a completely different way. I recommend Dr. Anderson to help you take ownership of your health and take back your life.

I had to change primary doctors again and I found Dr. Thompson, hoping that I would be staying with…read moreher. I made an appointment to establish care in a few weeks and the day of, I headed over. The facility you can tell is pretty new and split between primary care and urgent care. The staff at the front desk are pretty no nonsense after overhearing their phone convos with other offices however they are very courteous and patient with people who come in, especially the seniors. I saw Dr. Thompson in about 15 mins from sitting in the front to when she walked in the door. She was open to listening to all the questions I had and made sure that I had no doubts about anything. She's really great. Seems like we're off to a good start here.

So I came here to have a pretty routine test done. Visited the urgent care portion. This building…read moreis nice! Not sure when it was built but it seems brand spanking new! I will say if you are trying to turn in or out after the light by the IKEA has changed good luck ol brave soul. You might want to just sit back, relax, and wait for the cars to stop speeding by. I walked in around 7:30 with no appointment was seen pretty quickly. I only interacted with one individual but she was very nice and professional. The cost was covered for my visit so not sure how well or what insurance they handle but I'm pretty sure it's standard.

Dr.Laksi and his staff, which includes his sweet wife are all very caring and compassionate! I have…read morealways heard HORROR stories about seeing a pain management doctor but when I was diagnosed with cancer I was referred to his office by a friend of a friend after I could not find any other pain management doctor without a 3-4 month wait! Dr. Laski was able to see me within a week; although I was a bit nervous at first, once a met him and started talking with him all those nerves went away! He is the most knowledgeable doctors I've ever had! I would recommend his office to anyone seeking pain management!

These people should feel deeply ashamed for their dishonesty. I went in person to schedule my…read moreappointment one week ago in order to make sure I had all the information and would not be wasting my time. I live an hour away, but heard good things about laski.. I was scheduled for 1030 and told I would be out by 12 so I would be able to pick up my child from school on time. I was also led to believe my payment would be $55. When I arrived today for my appointment at 1030, I was told to take a seat and he'd call me. He finally called for me around 11:10 and gave me paperwork. When I finished the paperwork I asked how long it would be he said these appointments are 3 hours long and there's no way I'll be out before 1245/1, which is when my daughter gets out of school. The man said he'd do the best he could, the told me my payment is $350. They lied to me about the amount of time the appointment would take as well as the price and showed no remorse. They wasted more than 3 hours of my time and more than $25 in gas for me. You go to a doctor for help. You should be able to trust what their office staff says. Very disappointed.

Everyone is always polite and and friendly and very helpful..the place is clean and relaxingread more

Went here for weight loss. With the coaching combined with diet and exercise, I have lost weight…read moreover the past 4 months. The staff and office seems well run for the most part. I don't usually wait very long to be seen by my provider. There was a time when it took a few calls to the office to get my prescription though. Fairly satisfied with my experience here.