This dental office has a policy that they won't complete your treatment until your insurance pays…read morethem. I have 2 policies for one reason, to keep my out of pocket costs low or non existent. They called and cancelled my appointment unless I paid for the entire thing out of pocket because they had not been paid yet by my insurance companies. I can see paying the out of pocket portion but in this case it was zero. They know they're being paid but refused treatment. Never have I ever experienced this at a dental office and as much as I like the doctors, the business practices are trash and are not customer service friendly at all. I won't be going back once I finish this procedure that was already billed.

Where do I begin? They checked my insurance first to see if it would cover the work that I needed…read moredone and it did. They then started the work and scheduled me for two weeks to finish the work. After the two weeks, they texted me and canceled my appointment, stating that my insurance hadn't paid them yet. Then when I called them about the situation, they got smart and hung up. Now I sitting with a temporary cap with no solution at hand.

I have been seeing Dr. Fay for several years, after my dentist cut back his hours so much it was no…read morelonger convenient. I never have to wait when I arrive, the staff are all friendly, knowledgeable and professional. Dr. Fay has never made me feel uncomfortable, or given me any pain. It is almost a pleasure now to visit the dentist.

Dr. Fay has to be the best dentist I have ever had. I have had fillings and a cap put in. He has a…read morecalm demeanor that makes the patient feel at ease. He is gentle but gets the job done. Wish I found him a long time ago as I have always been afraid to go to the dentist. Great and friendly staff and a very clean office environment. Definitely recommend.

Considering everything I will not return to the office due to constant turn over of dental…read moreassistants who lack credibility and honesty.

TLDR: Webster Cosmetic Dentistry has poor management and customer service, losing several of our…read moreappointments, losing our insurance information in their system, billing for unnecessary expenses, and being unresponsive to phone calls, leading to delays in urgent care. ​ My husband and I were patients at Webster Cosmetic Dentistry for three years. During this time, we both experienced several problems revolving around Webster's customer service and poor management from staff, leading to repeated, unnecessary frustrations that should have never existed in the first place. I am writing this to share my husband's and my experience in the hopes that it saves anyone else from wasting their time. We found Webster Cosmetic Dentistry and became new patients as we recently moved into the area and needed a new dentist. As a new patient, they wanted us to have x-rays taken, to which we informed them we had just taken x-rays before leaving our old dentist, and expressed concerns that, as these x-rays were recent, this expense would not be covered by our insurance. They said they would cover the bill if insurance did not, and proceeded with the x-rays... Insurance did not cover it, and the dentistry sent us the bill for the x-rays. I had to fight with Webster for about a year to have them honor the bill. After this, my husband and I had several cleanings done, which led to insurance and billing problems. After the first or second cleaning, we were charged for the entirety of the bill for the last visit, as they did not properly file our insurance information for both of us. My insurance did cover the cleaning, and sent me a check directly to cover our payments. While I was made whole by my insurance, I was very displeased with Webster Cosmetic Dentistry, as I had to pay upfront and make money tighter for my other bills, when this would have been covered by my insurance directly had they filed my information correctly. At one of my cleanings, I was making conversation with the lady cleaning my teeth while we waited for the doctor to give a final exam at the end of the visit. As I was talking to her, I apparently added a curse word in (which is normal for my family), not at her or anyone in particular, but as part of my speech. The doctor (Dr. Webster) overheard this as he was coming in, and proceeded to flip out on me, raising his tone of voice and scolding me as if I were a child, saying "how dare you" and ranting about my slip of the tongue. I felt very disrespected, and later angry about the situation after the shock wore off, only now realizing I should have left their business by this time as their service only continued to worsen. Earlier this year, my husband had a tooth chip and fall off of significant size, about the size of a popcorn kernel. He called that day (a weekday, Thursday if I am not mistaken) to schedule an appointment as soon as possible, and left a voice message. The next day he called again hoping to get through as this seemed like an urgent issue, and again received no answer or call back. It took until the middle of the following week for the dentist to simply return his call and schedule the appointment. This is normal for Webster's, as prior to this incident, my husband was experiencing pain in his mouth and called to be seen, reaching no one. He never received a call back or an appointment, and luckily the pain went away after a week on its own. During one of my last cleanings this year, I had a cleaning that was abnormally rough; I felt I had either tartar or bone pieces in my mouth after she was done, which I disregarded at the time. Coincidentally, about a month after this visit I began having problems with my crown, where my gums started bleeding around this area, it smelled foul, and eventually fell off entirely. I made an appointment to get this fixed, where I was scanned for a new crown, to which afterwards I was told the scan was not done properly and would need to make another appointment for a new scan (which was when I was supposed to be getting the crown put in). I am not entirely sure when it occurred, but I believe it was after this where I was called to make a new appointment, as they had no record or recollection of making the appointment for the second scan. After this second appointment was completed, they put a rush on the crown so that I could get it in before I started working my seasonal job at Amazon and gave me an appointment to finally put the crown on. However, once they received the crown, they called me to schedule an appointment, not realising or acknowledging they had already booked me prior, even though I had their card to prove otherwise (for the second time in a row). At this last visit, I was told by Dr. Webster that I should be grateful that they squeezed me into their busy schedule, which came across as rude and arrogant, considering the fact that they lost my original appointments to begin with, leading to a rush job from their own errors.

Very professional and very knowledgeable kept me informed of everything that was happening and how…read moreeverything went

I decided to spend a hefty amount of money that I was quoted by Dr. Fay for implants on both top…read moreand bottom arches. Dr. Panko would pull all my teeth and Dr. Fay would place my implants. They both did a great job and I continue to get compliments, however, when I was already in the chair with Dr. Panko, I was informed that the cost was increased by $10,000! My procedure had already began. I didn't fight it at the time because the thought came to me that I might not have been happy with the final product (Sort of like rethinking of complaining in a restaurant about your steak and someone might spit on it before they give it back to you.). I believe the timing to inform me could fall under false advertising since I was already in the chair and bam! An additional $10,000! I believe Dr. Panko should be the one to reimburse me since he was responsible for raising the price which Dr Fay was not aware of at the time. I expect a call from Dr. Panko. Perhaps he wouldn't have been so eager to up the cost at such a late date had he realized I live in the same neighborhood as he does.

My experience with them was terrible, provided my insurance information before the first…read moreappointment, did 3 fillings wich cause me a lot of pain , at the end my insurance did not pay because I was in a waiting period , DR refused to fix the mess that he created because of money , sent me home with a lot of pain and did not prescribed any pain relief and or antibiotics. Don't trust this place and Dover Dentristy, stay away from this scam places. I called today bc the teeth that he fix is hurting and the lady told me that I need to pay first my balance, this is crazy pay for ruing my teeth. This place is a nightmare for me

From the owner: We are proud to provide a state-of-the-art facility for the highest quality dental care available…read more It is one of our top priorities to protect the well-being of our valued patients. We are confident that you will feel right at home in our office as we welcome all patients as if they were family.

I used to love going to this dentist. USED TO. My daughter…read moreand I were patients from 2012 till about 2014. An unfortunate issue left me with a very awful experience no parent should have to deal with. Long story short, my daughter needed a procedure and because I didn't want to put my daughter under anesthesia this brought on unexpected challenges. For starters, my child (at the time) was 5 years old. When the dentist, yes the dentist, told me I needed to leave the room so she can proceed I absolutely did not budge. If she thought I was going to leave my daughter alone in a room with people I didn't know, she was out of her mind. I was not leaving my child alone for one second. Come to find out, all they needed to do was inject my daughter with a numbing shot and her tooth issue could've been fixed. Instead they gave me a hard time because again, I didn't feel comfortable putting my child under anesthesia.... The final nail in the coffin was when I asked for both my daughter and My medical records. I was told that I couldn't get them until my daughters bill was paid....hello HIPAA Violation. I haven't been back since & have been a happy patient elsewhere.

They stated the don't take secondary insurance but would sign the papers so we can send it. So the…read morebill came and primary insurance was used and we paid the balance out of pocket. The signed the secondary so we can file and get it out of pocket back. Well they got the secondary also and kept that. I have now called three times visited twice and have emails stating the office manager will get back to me and send me a check. It has been three months and still nothing. My wife called today and they told her they would email the office managers contact information and still nothing. Lilly in the office has been given us the run around.

Took myself and 2 children in to have cleanings done. Was told everything was good to go and then…read morethey sent us on our way with no cleaning. Was told they'd give me a call when they had an appointment that they could do a cleaning. Its been over 3 months and nothing. If they couldn't accommodate the service I requested when I made the appointment, they shouldn't have made the appointment - I had no idea, as a new patient, they would just be doing an evaluation and not a cleaning as well. Now having trouble finding a dentist that will only do the 2nd part of what they left unfinished. Dr Webster had no bedside manner with my children. They are young and have only been to the dentist 1 or 2 times in their life. He was less than pleased they didn't open or turn their head the way he instructed immediately. Was put off by his overall attitude.

I went to this practice for about 8 years with no problems! I found Dr Webster to be a really good…read moredentist, affable, and great customer service...the problem was the staff ! They need to attend a few classes in customer service! Don't think they have yet learned that the patients are the ones that pay their salaries!! Not my fault they don't like their jobs! Go to college so u can move on....i am 84 years old, but they didn't talk to me like i was a bit older than them!! They were obnoxious, and rude... wasn't all of them, just the ones that looked for friends on the street corners!!This was only recently. Understand they just changed staff...might want to get the previous employees back. Never had a problem with them!!