Not a friendly environment not a good place to work staff is rude not helpful or kindread more

From the owner: Heartland Health Care Centers skilled nursing and rehabilitation centers offer post-acute services…read morefor those transitioning from hospital to home. This specialized quality care helps shorten or eliminate hospital stays, laying the groundwork for a successful discharge. Some of these services include: high-intensity physical, occupational and speech therapies, cardiac recovery, stroke and other neurological recovery care, skin and complex wound care, I.V. services, diabetes management, oncology care, and orthopedic and joint replacement recovery. With individualized programs and a variety of post-acute services Heartland offers rehab hospital caliber health care options to meet the unique needs of patients and ensure that they receive outcomes-oriented care that will speed their recovery and their return home.

My mother has been in Shenandoah Center for over a year. She initially went in for rehab following…read morea fall that required surgery for a brain bleed. She had been living with my husband and I, and I'd been her caregiver for years. It was so hard to leave her in a new place, but the staff went out of their way to make mother and me feel comfortable. From the therapy department, nursing staff, activities staff..all were wonderful! We had to make the hard decision to transition her to skilled nursing care there and not bring her back home. As hard as this time with the quarantine has been, I'm so thankful she's been at Shenandoah. The administration and all the staff have been wonderful to go out of their way to keep the residents engaged and the families informed. My mother has dementia, so it's not easy for them, but they have been so loving and understanding with mother. I've had peace of mind knowing she's loved and well cared for there.

This nursing home doesn't take care of it's residents nor it's employees. The workers receive poor…read morepay and no vacations. Supervisors fail to follow up on complaints submitted by residents and their families. Poor care!!!!

I was placed at Canterbury Center after hip surgery including a broken femur. No weight bearing…read moreon the left leg. I was there for five weeks. The call button was never answered in under a half hour. Average weight was an hour. On two occasions during the weight for a bell response I had a BM while waiting for help to the bedside commode. They knew I couldn't sit for over a half hour and was left in the wheelchair after rehab for at least an hour and on two occasions two hours. I used "briefs" in the beginning because I couldn't use the bedside commode yet. On one occasion I was put in clean briefs at 10 p.m. I requested clean briefs and to be rolled on three occasions during the night and when the rehab therapist came in at 10 a.m. to take me to physical therapy she discovered there was nothing dry on the bed. It had been twelve hours since cleaning. My daughter came on almost a daily basis and when there was no response to the bell she would go out and the staff was gathered at the central hall chattering with every light on in the hall. At one point I had to wait almost three hours after I was to receive pain medication. The management turned their head when told about problems. There were two R.N.'s on duty for 66 patients. When told the resident doctor would be in touch about a medication issue I never heard from them. There are some staff that deserve a good review, but they are greatly outnumbered by those who don't care about the residents and only seem to show up for the socialization. Of course they blame the problems on being short staffed when the real problem is getting the staff they have off their butts and do some work.

Staff is enjoyable and care for their residents. The Admissions worker Tish Walker is always…read morepleasant and really supportive with all my family needs. The rehab workers listen to my concerns with my loved one and keep me informed with all progress.

My daughter loves the tot time and open gym experience. It's amazing for those cold days when we…read morecan't get outside!! We will be back!

Every therapist we have worked with has been AMAZING!!!…read more Sadly the office staff rarely answer the phone or take return calls. They are also too rigid with scheduling we travel an hour each way to either location and I only have my child every other week. I'm being told AFTER going through an evaluation that my child won't be allowed to do a biweekly therapy schedule - something we have done at many other practices! I was offered "flex" but can't do that due to working full time and living so far away. Its a shame that the office staff and procedures are so poor, considering how wonderful the therapists are.

Transferring my medical care from OrthoVirginia to Fair Oaks PT team has proved to be a very wise…read moremove. Two people at Fair Oaks stand out.    Aries DiNoia has gone above and beyond getting me started on my first day and continued optimizing my treatment schedule. Jacky Kress quickly addressed my pain issues and laid out a clear path for improvement.  As a result, I am regaining the use of my left hand.  She is skilled working with multiple patients expertly using staff to treat each patient.

The staff at Wings to Fly Therapy and Play Center are professional and ground breaking. My son has…read morespeech therapy with them. He has truly progressed in his communication and his articulation. It is so hard being a parent so it is wonderful to have some help!!

Wings To Fly Therapy Center has been an awesome experience for us. We've been working with Denise…read morethe OT for 2 years now and most recently Kate the SLP. I could not be more pleased with the attention to detail of the providers, feedback to me the parent after each visit, and the progress that my kids have made. Kate is working RPM in conjunction with a home program for one of my boys and we are amazed each week by what he knows and most importantly, that he can now have a way to show us. Denise maintains phenomenal instructional control and works specifics for fine motor improvement, spacial awareness, hand eye coordination etc. I also love that she will try new things to elicit a new response to similar stimuli. She's always thinking of new ways to achieve results. I find the therapists to be "real people", knowledgeable in their trade, professional, and loving towards kids. The atmosphere is another plus. It's a welcoming Center with a waiting room that would put other center's to shame. There are tables to work at your computer, things to keep your other kids occupied and there is also a huge play room with ball pit, trampoline and swings available. The owner knows the world well and lives it daily. That is why she makes every effort to make the experience a great one for not only the kids, yet the families and caregivers who are present also. It's clean, free parking and right off 28 and 66. For us, it's an A+. I am available to chat with anyone who wants more detail from a parent's perspective. If you ask the owner, she can pass on your contact details to me. I'm in there at least once per week!

I would like to acknowledge 2 of your staff that worked with my son Kairon Parker for over a month…read moreand a half. (Erin Ford and Brittany Simco). In that amount of time I have a seem tremendous growth in his speech and awareness. They have given me tools that I cannot only used with my son but with other children that I work with. I just want to really thank the ladies for being so welcoming and helping me in my time of need. They have boosted myself esteem as being the best mom that I can be. They are my motivation to keep moving forward and to continue to help my son grow. So thank you ladies so much for everything you do, I really appreciate it. Keep making a different in families lives because you defiantly made an imprint on mines

We chose Little Hands Speech Therapy to work with my daughter on speech and oral motor issues and…read moreloved that Kelli came to our home for the therapy. My daughter has a tendency to get easily distracted and she did wonderfully keeping her engaged yet still loving the therapy. In fact, my oldest daughter often wanted to join in on the fun. My daughter looked forward to her therapy each week and still asks when we can have Kelli come back. In addition to the in-person therapy, Kelli also provided us with fun exercises we could do on our own to supplement our learning and she also provided me support when working through an IEP re-evaluation. I couldn't ask for more!

Knowledgeable professionals, Friendly and caring for their…read moreclients. So glad I found them on Yelp...five stars!

New patient treated well. Excellent parking and receptionist very kind. Therapist was very good…read moreand treatment plan seems positive.

Absolutely love them. They really care about patients and it shows. I wouldn't go anywhere else…read more I had been to a few other places, but they are definitely the best.