When my mom was diagnosed with ALS, her decline was rapid and devastating. She lost mobility from…read morethe neck down and required full physical transfers. Before finding Homewatch CareGivers, I had gone through at least three different agencies. Each assured me they had experience with ALS, understood its unique challenges, and could safely care for someone with advanced mobility needs. Unfortunately, that wasn't our experience. By the time I found Kelly and her team, I was exhausted, overwhelmed, scared, and running out of hope. Kelly came to our home for an initial visit, and from the moment she walked through the door, I had a good feeling. She listened carefully, understood the complexity of my mom's condition, and talked us through scheduling options. Most importantly, she recommended a two-caregiver approach to ensure my mom's safety during transfers. Within a week, Homewatch CareGivers had highly qualified caregivers in place and ready to help. Homewatch CareGivers truly became a lifeline for our family. As my mom's condition changed, the caregivers adapted seamlessly. When she could no longer chew and needed pureed meals, they didn't simply blend everything together. They thoughtfully prepared and plated each of her favorite foods individually, preserving both dignity and enjoyment. They learned how to operate her power wheelchair, helped us navigate new equipment, and frequently offered insights and suggestions that even some medical professionals had not considered. Throughout the entire journey, we were met with compassion, respect, and genuine empathy. One of the hardest realities of ALS is watching people lose their voice and mobility. Too often, others begin to treat them differently or speak around them. That never happened with our Homewatch CareGivers team. They always treated my mom as the intelligent, capable woman she was, ensuring she remained at the center of every conversation and decision. When we purchased an eye-gaze communication device, the caregivers learned how to set it up and use it. In fact, they became so proficient that there were times they understood it better than I did. Kelly's level of involvement and support was extraordinary. She didn't just check on my mom; she checked on our entire family. She provided a sense of safety and security that allowed me to continue working while knowing my mom was receiving exceptional care. Over time, the caregivers became part of our family. As ALS progressed, there were moments when we weren't ready to accept how much things had changed. Kelly gently guided us through each next step, whether that meant implementing overnight care, adjusting schedules, or helping us understand hospice options. Her guidance was always thoughtful, compassionate, and exactly what we needed. Sadly, we lost my mom in March. I can say without hesitation that we would not have made it through those 14 months without Homewatch CareGivers, Kelly, and the incredible team of caregivers who stood beside us every step of the way. Words cannot adequately express our gratitude for their professionalism, kindness, dedication, and love. When the end came, members of the Homewatch CareGivers team came to be by my mom's side and say goodbye. Even after her passing, Kelly and her team have continued to check in on our family and offer support. If you have a loved one with ALS or another degenerative neurological condition, I cannot recommend Homewatch CareGivers highly enough. Their expertise goes far beyond caregiving--they understand the disease, they support the family, and they provide compassionate care that preserves dignity every step of the way. Quite simply, we could not have navigated this journey without them, and our family will be forever grateful

They were prompt, responsive, and helpful--and also compassionate and respectful. I enjoyed having…read moreNina come by and really appreciated her assistance!

Pam is very helpful and will work with you to develop a plan that works best for your situation. I…read morehighly recommend them.

From the owner: Care isn't just what we do, it's who we are. read more

I am enormously grateful for this company. My mother in law very suddenly needed 24/7 caregivers…read moreand we were in a panic trying to find a company to meet her needs. Luckily we chose to use BrightStar. The owners are outstanding. They were calm and understanding in what was a very stressful situation. Even on a Friday night they were available and they were able to quickly schedule caregivers around the clock. All of the caregivers have been competent and compassionate. Our minds are at ease knowing my MIL is being taken care of so well. I 100% would recommend this to anyone that is looking for care for themselves or their loved ones.

I would give one star based on my bad experiences; however, I also had a few aides that are decent,…read moreso I feel 2 stars is fair. Some examples of my experiences with them in the 8 days that we used them: We called the nurse there and was advised to take my husband to ER on a Sunday night. She advised us to cancel out aide the next day because my husband might be admitted. It turned out that the ER visit was not necessary so we returned home around 4:30am. I called their 24-hour hotline and was told by Patrick that he would contact the scheduler at 7:30am to see if we can get our aide back. When I finally got up in the morning after an exhausting night, I called back and found that Patrick didn't contact the scheduler at all. He only did it after I called and told me that the earliest time that an aide could come was 2:30pm. My husband's diaper/sheet was saturated with urine in the morning and I am not strong enough to change him. I had to call another agency to get help. They sent someone over in 40-minutes and helped me clean up my husband. That was an extremely unpleasant and stressful experience. We talked to Brightstar and one of the aides, hoping to have her sign up for more shifts with us. They insisted that it can't be done, but the aide was puzzled because she clearly had the availability. One aide was sleeping on the job, another one had many issues and I told them that I'd rather take care of my husband myself if she was the only one available. I emailed a few people at Brightstar (including the scheduler) about changing the hours from 12-hour per day to two 4-hour shifts. A few days later, I got the new schedule, it still showed 12-hour per day. They claimed that it's hard to get the same aides for the fixed shifts because they all work for different agencies. We had a revolving door of caregivers the first week. The new agency found fixed aides for us in less than 2 days and promised that they'll be the same for the remainder of the time that we still use them (unless any of them are sick or have emergencies - which is reasonable). It CAN be done! My husband (who is in hospice) is very happy with the new aides and I am relieved that I no longer have the headaches dealing with the issues associated with Brightstar.

5 Stars - Exceptional Care and Compassion…read more We've been with Mint Home Care for over a year now, and they have been absolutely amazing in providing care for both my mom and dad at different times. From day one, their caregivers, staff, and administrative team have felt like family. They've been accommodating, flexible, and incredibly supportive--especially during what can be such a stressful time when you're trying to care for your loved ones. What stood out most to us is how deeply they care. The team often went above and beyond, even visiting my parents at home or in rehab facilities just to check in on them. It's rare to find an organization that combines professionalism with genuine compassion, but Mint does exactly that. We would absolutely recommend them to anyone who is looking for care for a loved one. We trust them 100% and truly feel they've become an essential and cherished part of our family.

We've had a great experience working with Mint. I urgently needed help for my mother (in her 80's)…read moreafter an unexpected hospitalization last year. Mint came through and allowed me to have piece of mind when away at work. Over a year later we continue with their services even though my mother is much better. The caregivers were well-vetted and excellent, providing supervision, meal prep, household chores and companionship. Mint was also very patient and flexible with my ever changing schedule needs. Most importantly, the leadership is wholeheartedly focused on quality care and client experience. I highly recommend them.

Very responsive to clients request about caretakers' modification of hours to accommodate…read moredifferent schedule. Promptly find replacement when caretakers cannot fulfill requested time Diligently follow up when introducing new caretakers

This company is a caregiver. It's providing care to my mom and my sister. The staff (Jenny) is…read moreoutstanding to assist with any problems clock in and out at any time. I am very happy with the company.

Answered dozens of questions. Customer service was excellent. I'm from out of town and needed to…read morerent equipment. Worked out all of the details. I had a stroke and sometimes get confused but they were very patient. Antoine was gentleman and a scholar.

I highly recommend A Plus Medical Equipment. Very…read moreprofessional, honest & reliable. Antoine provide excellent services. Been using this company for at least 7 years. Never been disappointed with their service. Thank you for your attentiveness to my mom & uncle's needs & suggesting the right wheelchair & electric wheelchair for them. Thank you again!!

Homewatch was the perfect place to get the help I needed for my father. I needed help taking care…read moreof my father for a month while he was living with me. I can't tell you how much we loved the help we received. My father has Parkinson's and his mobility is limited. The care giver, whose name is Paulina, was amazing! She came before her scheduled time on each visit and developed such a great relationship with my father. She bathed him, took him for walks, ironed his clothes, made his bed, arranged for his food and had great conversation with him. She was an Angel and having someone like her to care for my father was something I will never forget. Everyone at Homewatch from Tim the owner to all the staff were so kind and understanding and worked with me on any schedule changes or additional needs. I hope to employ their services when my father visits next!

My mother passed tragically in July of Glioblastoma, her illness was a rollercoaster. I am still…read morein contact with the caregivers from Homewatch who were amazing and empathetic people. Again, I highly recommend this company to you.

The Thrive staff really go out of their way to do the best job they can for families. I highly…read morerecommend them!!

Previously we have had other caregiver services help with my Mom 24 hours a day for weeks when we…read morelet them know that we would not need their services the next week all of the sudden they could not find people to cover shifts anymore. Thrive At Home's Administrative staff and caregivers did an excellent job caring for my Mom when she had her second stroke. The care was much better coordinated the caregivers were more engaging with my Mom and they followed all the way through thoughtfully caring for her back to health.