Greeted in entering the building. We have travertine floors at home. While it looks nice initially, the years are showing. Some of the floor has pit marks. I went to ask about a repair. Staff were nice and suggested I take their card and provide the owner a photo. I have done that. I will wait for a response. They have their own parking lot. read more

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Bob did an amazing job cleaning our carpets! He is professional and an expert! Working hard to clean traffic patterns. Great job and definitely worth the cost! Thank you Bob. read more

Brian recommend a quartize after seeing our home. I looked at one sample and didn't like it. Looked again at another slab source and it was amazing!! Love it!!!!! Lori in the office is a sweetheart too! So nice! read more

Had 3 rugs cleaned at Carefree floors they did an outstanding job! Will take my rugs in annually for cleaning to Carefree floors.

Will not Beware! Good installation, misleading contract. Will not take responsibility to repair walls left in need of repairs from installation. Contract states "touch up painting by owner", Brian tried to convince that touch up painting includes wall repair. When trying to discuss with Brian he walked away from any responsibility. Owner left to repair walls. Bad Experience. read more

We hired Carefree floors to do our tile for a remodel. From the very beginning, sales and installation, they were incredibly easy to work with and very professional. They were very attentive to our questions and concerns. They were priced very competitively and I would say a bargain for the quality of work would recommend to anyone read more

Carefree Floors - closeup of a tiled floor - Flooring Near Me - Cave Creek, Arizona

This is an A1 company! I have been dealing with many home improvement companies over my lifetime and I can't say enough about Carefree Floors. On my original big job and again on a repair needed this year after a water leak they did a fantastic job! The quality of the installation was clean and meticulously done! I could have gone a less expensive quicker route but the quality and service was worth the wait and price. read more

Carefree Floors - Floor - Flooring Near Me - Cave Creek, Arizona

If you're looking for a flooring company that does great work and keeps there promises, I suggest this is the place. We started a large tile project with them. They did a dustless rip out and new tile work. They promised there would be no lag time between tear out and new flooring. And unlike other contractors we have used in the past everything was on time and went as promised. They had plenty of help and finished quickly. Bravo. read more

My 80 yr old parents requested a quote. At measuring appointment - they quoted a price almost 1/2 the price of the final quote. When I questioned them I got verbally attacked in an email and was told "go somewhere else I am canceling your order. read more

We replaced our carpet with wood floors. They were on time, worked hard, polite, considerate, spotless clean up e everyday. I cannot say enough about the entire experience. This is the gold standard of service that everyone should strive for. read more

Tried to get information on Carefree products that meet new HOA requirements to allow louder flooring above ground floors, including sound transmission ratings. I was told it would be provided same day 3 separate times and never received anything. In addition, the owner was very curt and disrespectful the last time I checked status. I would encourage HOAs to find another vendor. read more

Bizarre and very disappointing experience. They came out to my home to measure for a quote and told me they'd send me an estimate, never heard from them, called several weeks later, they apologized and said they would send immediately, a week passed by, nothing. Called again, now almost a month later and the guy told me they aren't interested in doing the job, I asked why, no reason, he said he didn't want to give an estimate and I could use another company. I've never had a company say something like that before. Weird and unprofessional, they wasted weeks of my time and I had to follow up with them 3 different times and finally after a month they told me they don't want my business. Not sure what's going on with this place but customer service isn't anywhere near a priority. Disrespectful and confusing. read more

I did not have a good experience with Brian at Carefree Floors. When Brian came out to measure, I upset him because I wasn't giving him the wood floor business but just the carpet business. He looked at me and said "Why am I here?" then angrily demanded to know who I spoke with at his office. I told him I didn't remember her name, but immediately felt a sinking feeling in my gut because l knew he was going to let her have it when he got back. We walked the house and i told him what rooms I needed the carpet replaced and he measured and jotted down the figures. I also asked if they could remove the tile I had in several areas (where I was going to put wood flooring). He said they could do that and when we got to the bathroom, I asked him how he could leave the tile in the bathroom but remove to tile coming up to the bathroom, he demonstrated how they would cut a line at the bathroom door and remove tile behind the line and leave the tile in the bathroom. I told him that would be fine, so I thought he understood that he needed to LEAVE the tile in the bathrooms. We don't live in the house yet, and live out of state so when my wood floor installer got to the house he told me that the tile had been removed from the bathrooms. OMG! So I contacted Brian and all he said was "There must have been a misunderstanding but my paperwork says "remove all tile" I never saw any paperwork and Brian was the one "writing" the paperwork and said nothing else! Not much I can do about tile that has been removed except buy new tile and have it replaced. He's the last person I would have install the tile in my bathrooms. The entire time he was measuring he was visibly angry and ended up walking out the door saying "I'll send you a quote" and that was it. I still had them install the carpet and I'm sure because he was so angry when he was measuring, he measured incorrectly and didn't have enough carpet when they were doing the install, so they had to order more carpet and come back to finish the job. The carpet is beautiful, the ladies in the office are wonderful but Brian is awful and I will never recommend him to anyone for their flooring needs. Also my sister is an interior designer and does a lot of installs and she said she will never use Carefree Floors or recommend them to any of her clients. read more

We had our home tiled by Carefree floors. Brian's team did an excellent job! Our floor plan was not the easiest to do because of the diagonal angles. Brian will be remodeling our master bathroom next. Brian has a lot of great ideas of current styles but he also wants you to be involved and happy with your choices. Jennifer and Susan are very helpful in the show room and a pleasure to work with. Thank you Carefree floor team, we look forward seeing our beautiful master bathroom when it's completed!! read more

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We've had Carefree Floors do 4 different jobs in 2 houses over the past 5-7 years and have been very happy each and every time. In our previous house we had them do three different rooms over a period of years: replacing carpet with carpet, replacing carpet with hardwood and replacing carpet with ceramic tile. They did such a good job each time we just hired them to do three rooms and the closets in our new home. Hardwood in two rooms and their closets, hardwood in the master bedroom and tile in the master closet. Again, Carefree Floors came through in a professional, clean and efficient manner. We're very happy with the process from start to finish. read more

I hired Carefree floors to do the floor in our house, remove baseboard , put down floor and then put the baseboard back on. Charged me $1900 for baseboard removal, busted it up, He told me I needed to buy new baseboard because ours was ripped up(which his crew did), then said he doesn't install baseboard you don't purchase from him and his job was done. Brian is arrogant as all reviews state, and puts his customers last. You're asking to get in a bad situation if you hire them! read more

From the time we stepped into the store we were treated with great care and the service was excellent. The installation is flawless and the quality of the carpeting is excellent. I highly recommend Carefree Floors. read more

We called Carefree Floors with an interest in having our (indoor) travertine floors cleaned. Brian came out, looked around without taking any measurements and then left saying he would get back to us with a quote. We never heard from him again. read more

About two hours ago, I posted a review describing my experience doing business with Carefree Floors. Within about one hour of posting my review, Brian, the owner of Carefree Floors, showed up at my front door. I opened my door and immediately observed Brian's aggressive confrontational posture. I asked him if he brought me a refund for the unearned funds he collected from me. He was very angry, asking me if I know "what that does to a small business?" He must have read my review posting on his website. Subsequent to his unexpected, unprofessional and frightening visit, I have called Scottsdale Police Department and filed a report. The fair resolution of my legitimate complaint would have been for my $1,100 to be refunded at which time I would immediately report that Carefree Floors resolved the complaint. Lastly, I filed a complaint with Better Business Bureau as well as placed a call to Carefree/Cave Creek Chamber of Commerce. read more

Brian came to our house for a quote, but bizarrely, he itemized 1/3 of the job and named a flat fee for the other 2/3. Both portions were for the same vinyl plank flooring in adjoining areas, and no matter how I crunch the numbers, the flat fee price doesn't make sense. It seems too high by about 15%. I twice requested that he itemize this part but he never did. Susan from the office called to ask if we were ready to proceed, and I asked her twice for itemization of the quote, but it never came and we never received any explanation for why it was quoted as a flat fee in the first place. read more

On time...moved furniture...replaced carpet in two bedrooms...looks beautiful. Then...grandkids locked dog in house....she messed on the new carpet...I was sick! What to do? I called Carefree Floors and they said they would come out the next morning and clean carpet...at no charge!! They are diligent and caring....so glad they are in neighborhood!! read more

happy to read some customers were pleased with the service and quality of the work from Carefree floors. I have hesitated writing a review for years --maybe 5--but now that the work they did has failed, I have decided to add my comments. they were hired to replace a deck floor that is above my garage. the installers were either having a bad day or did not give a damn. When completed and after the first rain--I had 3 pools of 3 inch water on the deck--I complained and was told by Brian"that's the best we can do"--his attitude could not have been worse. be very careful--maybe you'll be one of the lucky ones. I am now replacing their work with another flooring company. read more

I originally used Carefree floors to replace old flooring in my office space and they did an amazing job a number of years ago and it is holding up very well in a high traffic space. They were efficient and installed it during off hours so we did not have to close down productive hours. So... when I bought a new house that still had a few small areas of old gross carpet I reached out to Brian and his team to set up a quote. I wasn't sure they would do a job this small but as expected they were a pleasure to work with. He gave me the quote to replace the carpet and also let me know they could clean and seal the flagstone floors in this new house. The new vinyl looks great but the flagstone what a difference!!! I seriously was ready to rip it all out but for a relatively low cost it got a major face lift. The vinyl install guys were prompt and neat and did a great job. The guys who did the clean and seal work HARD all day and were so nice and professional. Support this local business. They are excellent. read more

Just had our much needed carpets replaced. So happy with Carefree Floors job. Easy from start to finish. And our new carpet looks great!

We had Brian (the owner) come out and give us a quote for new carpet. He was extremely quick and very responsive. They installed the new carpet within 2-3 weeks and it looks amazing. They were very reasonably priced and we will definitely use them again and recommend them highly! read more

We had Carefree Floors clean our carpet this week. Chad did an amazing job and our carpet looks brand new! Definitely recommend this company. read more

Called Carefree for our annual carpet cleaning. They did a magnificent job. Our 12 year old carpets look new again. I really appreciated that our technician accidentally broke our hummingbird feeder top and was forthright in letting us know and offered to pay for a new one. Love a company and personnel with such integrity. Highly recommend them. read more

I have been a customer of Carefree Floors for years. I have purchased carpet for my living room and pavers for my pool area. He has been cleaning my tile and carpet for several years now. The techs came yesterday to clean my carpets. They look as good as the day the carpet was installed. The staff is so nice and professional. read more

Huge range of options. Let us take large-scale samples home to confirm our choice. Installation was quick, smooth, and tidy. Awesome job. Well pleased. read more

Ten years ago I wanted to update the carpet in my Jewelry Store in Carefree and I checked around at the big box places and finally found something I liked and got a quote. I took a picture of it and asked some of my customers for their opinion and a couple of them suggested I check with Carefree Floors so I did. Bryan was very helpful and they did the job at a lower price than my other quotes and it was excellent work. Since then we've had them replace all the flooring in our home, some tile and some carpet. They have also saved the carpet in the Jewelry store after a flood from a broken pipe and do all the carpet cleaning in our store and home. Their carpet cleaning is the most effective I have seen! They are the best! read more

Carefree Floors performed a rug, tile and upholstery cleaning for us. The two member crew did a terrific job and worked very hard. They were comfortable with us watching them throughout the process to ensure that we were satisfied with the level of service. It took about 4 hours, large job and the prior owners of our home had not cleaned the rug previously. End result was excellent. Immediately noticed a huge difference in our carpet. The furniture looked great too, really restored it. Would highly recommend their service cleaning service. Our rug, tile and furniture looks new again. read more

Carefree Floors make any project easy. We had carpet removed and hardwood floors installed in one of our bedrooms. Their installers could not have been more professional and cordial. We have done many large and small renovations over the years and Carefree Floors is at the top of our list with a solid 10! We could not have asked for more. read more

Last year we purchased carpet for our bedroom from Carefree Floor without a problem. It was their premium carpet. We ordered a floor rug 15' x 17'. I was called the day before to notify us the carpet would be delivered the next day. I asked for a call 15 minutes beforehand so I didn't need to wait at home. I did not receive a call, text or message on my cell phone. At 2:30, Carefree Carpet called our shop to tell us they had delivered our carpet and left it in our driveway! They left it outside our gate because of our dog. Obviously I wasn't thrilled and had my 5 guys on overtime to carry, lay the rug and move my furniture back. The rug was delivered at 1:30. It could have been done sooner. Carefree Floors called my cell at 4 to let me know they could install my rug the next day. After we laid the carpet ourselves, I called back Brian, the owner, to let him know everything was in and was fine. I asked if they could schedule a carpet cleaning for the VERY expensive carpet they had laid in my bedroom. Brian told me there were lots of carpet cleaners out there and I should call someone else. He said I had an attitude. We are a local business in Cave Creek too and support our town. Home Depot, carpet shops, etc all lay carpet but we paid premium price to support a local business in Cave Creek. Carefree Carpets are aware of our business in town too. Poor communication with their customer. We would never tell our customers their feelings were an attitude. Very unprofessional. Hopefully they won't leave carpets outside for future customers. read more

We have used Carefree Floors for 15 years! They are always professional and take time to answer all of our questions. Recently we redid all of the tile in the house. It turned out gorgeous, on-time and in budget! read more

Carpet and Tile floors cleaned ! The team arrived as scheduled and began working immediately. The men were professional and pleasant to have in my home. The Tile floors and carpet and area rug look great. I am very pleased to recommend Carefree Floors. Thank you from George M. Scottsdale, AZ 09/20/18 read more

As a small business owner I appreciate super customer service. This is as good as it gets! O and Jayce did such a beautiful job cleaning our carpets at Karve Studio North Scottsdale. We have found our new carpet cleaners!! Prompt, courteous, reasonable and a BEAUTIFUL job!! Can I give a 5Plus?!? read more

I can't say enough about the great work that Carefree Floors does. I have been a customer for quite a few years now. This company has cleaned my carpets, sofa, tile. I have also had them install pavers around my pool area. Recently, I had a minor disaster with a rental property. The place was a mess with new guests arriving next day. Brian to the rescue! They did an outstanding job cleaning the carpet and deep steaming the hard surfaces. I was elated and my guests enjoyed a loving clean house. read more

I hired Carefree Flooring to clean my area rugs and upholstery furniture. They did an excellent job on everything but the off white expensive sofa. The technician failed to read the cleaning instructions on the sofa and proceeded to steam clean an off white sofa. The sofa turned brown and streaked. The techician assured me they would make it right. Later, the owner asked to pick up the sofa so they could have the sofa drycleaned. They had the sofa for 2 weeks and assured me they were having it cleaned to remove the brown discoloration they caused. The sofa was originally an off white. They brought the sofa back to me damaged and in worst condition then the original damages they caused. They had not cleaned it and told me that I would have to have it clean. They had damaged a section of the sofa so it bleached a bright white. It will be impossible to correct the damages they caused. The owner refused to turn the damages into their insurance carrier and told me that he had not damaged the sofa. I offered a reasonable compromise but he refused and then hung up on me. read more

This is an A+ company. I bought a condo and the carpet was so filthy and oil stained I actually had multiple quotes to replace the carpet. I had visitors coming and decided to have the carpets professionally cleaned. I do have my own steam cleaner, but it wasn't getting the stains out. Carefree Floors came out and made my carpets look amazing! Stains are out and I saved thousands from replacing the carpet. read more

This business was recommended to me by someone I've known for many years. The owner Brian came out and gave me estimates on replacing the carpet and pad in one room plus cleaning/sealing my walk-in shower. I thought the carpet estimate was very reasonable but will be delaying that for now. I did go up to their showroom and was so impressed with the huge assortment of carpeting and flooring that they have.I did go with the cleaning and sealing of my shower. They did an excellent job for a very fair price. The workers were on-time, dressed professionally, and very fast. I'm very pleased with this business and will be going back to them for the carpet replacement plus anything else that needs doing. read more