The people in the store, Connie and Becca as well as Tory helped us decide what flooring met our needs. The installation was very professional and done perfectly. Price was competitive. We prefer dealing with locally run businesses. My neighbors were blown away with the finished look and we are totally satisfied. read more

I am very disappointed with my experience at Scottsdale Flooring America, and recently learned they are not a BBB accredited business which explains a lot. I paid a premium for carpet with the understanding it was backed by a warranty, and I followed all care requirements, including professional cleaning, every 18 months (with receipts to prove it). When the carpet started rippling within two years, I expected the warranty to be honored. Instead, I was told the warranty was void without proper investigation, and immediately referred to pay out-of-pocket for repairs. Despite multiple attempts to resolve the issue, the service was dismissive, and Todd, the store owner showed little concern for customer satisfaction. I felt ignored and disrespected throughout the process. If you are considering purchasing from this location, I urge you to think twice. They do not stand behind their products or their promises read more

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One of the best, easiest home projects we have done in 11 yrs in Scottsdale. Tory and everyone at the store were very friendly and knowledgeable. They also moved fast and were very communicative. I think within 3 weeks of our initial visit at the store, we had new carpet installed in all our bedrooms. Carpet looks fantastic, and the install crew was AMAZING -- super friendly, and they moved large furniture/beds with ease; they also placed all items back in the rooms post-carpet install I swear within an inch of where they were before. Really appreciate their attention to detail and care. 5 stars all around! read more

I recently had new flooring installed in my home and was so grateful to work with this fantastic company. From the great selection, incredible response time, installation and attention to detail it was seamless. As an interior designer I have a wide selection of companies to work with and Flooring America will always be my first choice for myself and my clients. Connie was an exceptional sales person and a joy to work with! Thank You! Natalie McCluskey, Owner Paradise Design & Consulting LLC read more

Went to look for replacing our existing carpet. Two young women at the entry desk that clearly were clueless about flooring and couldn't care less about making a sale. Walked out and won't be back.... Went to Carpet Source and what a world of difference. Mike got our business... read more

Todd and his crew were exceptional with the flooring installation of our wonderful LVP. They did the work faster than scheduled, installers were courteous and moved all of our furniture without issue, and company couldn't have been better to work with. Would highly recommend Scottsdale Flooring America for any of your flooring needs! read more

If I could give a negative (-5) stars, I would. Go elsewhere; you've been warned. I had my condo re-carpeted and several areas were not properly attached to the tack strip, other areas had gaps from cutting too short, and finally not less than 3 months later the carpet was wrinkled up and too loose. Contacted them to correct their installation and received no help. Simple not possible to ask new tenants to move all their furniture out after having just moved in so Scottsdale Flooring could fix their work. Ultimately, I had to go through another vendor because Scottsdale Flooring America would not stand by their work. They never offered to fix their work and this is why I'm writing this review because I contacted them and ask for help and was turned away. So this was NOT 3 years later it was 3 months after install that the carpet needed re-stretched. My main house had similar issues that I had to call them back to fix after installation. read more

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We had to replace the carpet in our master bedroom due to a water leak. They had great prices and selection of options but most importantly, we had a difficult installation due to the numerous angles. The installers did a wonderful job. Todd has been wonderful throughout the entire process. I'll recommend them to anyone and will use them in the future. read more

Very satisfied with the level of service, quality of product and attention to detail installing the floors. I walked in, they were helpful, but not pushy. They let me take my time looking at samples and helped me pick out different products to bring home. They also explained the pros and cons of all the products. The installers worked fast! Rain or shine, they came to the house and put in a full day's work. We had some difficult corners to manage and they did an amazing job. I even saw them cut out some pieces they weren't happy with and recut pieces til they got it perfect. Highly recommend! read more

Flooring America - a close up of a hardwood floor - Carpeting Near Me - Scottsdale, Arizona

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This fall we had a remodel project and needed new flooring throughout our first floor. We shopped all the big name tile stores in town and were disappointed with the selection and lack of sales help. Then we tried Flooring America and we were pleasantly surprised the attentive family run business and the best selection I've seen previously made the rest of our project a pleasure. Melissa and Tory were great to work with and Martin Jr. and Domingo did such a great job installing our new floor. Turned out better than I thought. A few weeks ago we had them install new wood steps and again I love it. No need to shop around they're the best! I highly recommend this company. read more

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I can not say enough good things about Todd and his crew! After having a small fire in December, we have had a long road of frustration, delays and disappointments with so many vendors. Flooring America exceeded my expectations everyone involved from the time I walked into the store to dealing with the installers, was pleasant, patient, profession and truly seemed to care. They delivered just as they said they would. It was a great experience, in a world where customer service is not something we can take for granted, it seems Flooring America truly cares that their customers are happy! read more

Very speedy turnaround, excellent service, great prices (we compared with 2 other places), and excellent craftsmanship. We had a difficult job - stonework fireplace and weird angles that required extreme attention to detail and quality work. They far exceeded our expectations. Additionally, I had a really difficult time selecting the carpet color for another room. Tory worked with me for over two hours without rushing me. He showed extreme patience and understood that this is an investment that requires consideration. Highly recommend Flooring America! read more

Flooring America is great to work with. We had a flood and needed to replace our floor in the entire house. It was very overwhelming. Todd was beyond patient and helpful. He suggested options that we never thought of and we ended up very happy and content. Our new very durable and beautiful vinyl floor is perfect. We get so many compliments on it. . We love our flooring and are so pleased we were able to work with Todd. We highly recommend read more

Flooring America - New vinyl flooring - Carpeting Near Me - Scottsdale, Arizona

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My experience with Todd and his crew of workers was excellent. I had almost my entire house done and the previous flooring was not easy to get up. Not only did they do an incredible job with the flooring removal of old and installing new (vinyl and tile) they worked from 8 - 9 hours a day, put plastic up to help with dust, moved the furniture carefully, swept and cleaned the floors and cleaned all the mess before they left. It's like they were never there. John was great with the finishing touches. I highly recommend this company and their crew! read more

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Very helpful. Needed t-molding for kitchen remodel. Todd brought out a sample board and we choose the closet one to match our 15 year old laminate. He gave me other suggestions as well. I Wanted my husband to see it before purchasing so I took a photo to match the floor while Todd wrote up the invoice. I called back a few hours later to order as my husband thought it was also the best match we could get given the age of our existing laminate. The receptionist was also very helpful and professional. She even called me back because I forgot to sign an approval order. She put the order through immediately and we will get the item in 7-10 days. Very happy with the service especially since I was at several other stores that didn't provide same level of customer service. Definitely woukd recommend. read more

Fantastic experience from the first visit to through the installation. We had laminate planks installed and the rooms look beautiful. The salespeople were not pushy at all and were very informative. The installers were efficient, knowlegeable and very careful with moving the furniture. They also cleaned up and didn't leave a trace of the installation trash. I will definetely be using this company again for my flooring needs. read more

We chose these guys after extensive research. Sales process was great. Nice, knowledgeable, helpful people and no pressure. Selection was terrific. Reasonable pricing for high quality product and very flexible in scheduling work. Installation was on time, done by nice courteous people and fantastic quality of workmanship. A top flight experience. read more

Todd and Connie did great work. They pulled up the old carpet and put down our new floors and the look great! Finished their work on time. Would highly recommend them to anyone. read more

Flooring America installed our new wood floors. They did a fantastic job! I went into the store to look at samples. Everyone at the store was really helpful. The owner came out to do the measure and give us the estimate for the floors. He had the estimate e-mailed out to me a couple of hours after he left. The price was reasonable. We ended up choosing maple hardwood in varying plank widths (4, 6, and 8 inch). They moved all of our furniture, including my antique dining room set, with great care. Their finish work is great. They removed our old baseboards and cut and installed new ones we had purchased. All of the corners and edges look fantastic. They didn't damage our newly painted walls in any way. Overall, The installers were very professional. I would definitely use them again. I am thrilled with my new floors!!!! read more

Flooring America - Maple Hardwood - Carpeting Near Me - Scottsdale, Arizona

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When we bought our Scottsdale house it needed some updating. One of the last things to do was replace the tile floors. It had an off white 18 inch tile with grout lines that were impossible to keep clean. After a lot of research we settled on 18" Travertine and opted to also do the living room and the dining room. All told we had over 1,700 sq. ft. of Travertine installed. The bedrooms and the den are still carpeted. Flooring America did a good job. We went on vacation when they did the installation so they were able to move all of the furniture into the bedrooms. They put plastic over the kitchen cabinets, closet doors and hanging lights. When we came home the house was spotless. They wiped the walls, etc. down after they were finished. They did have to come back to replace some tiles and that was a bit messy. I don't know if it has to do with the grout line size (about the width of a dime) but I've had some of the grout pop out in a few spots. Easy enough to fix. All in all, it looks nice. They weren't the cheapest bid but their references checked out and the AZ Registrar of Contractors didn't have any complaints on them. I'd certainly call them in to give me a bid on my next tile job. read more

OK, so here is the deal. We have used this company many times over the last twenty years. In case you are wondering why, it is because EVERY job they have completed for us has been flawless. Ed and his group of installers have installed carpet and or hardwood floors in four houses for us. I WOULD NEVER, EVER, CONSIDER USING ANY OTHER COMPANY. When you find a company as professional, helpful and reasonable as Flooring America, why go anywhere else? This last job is also OUTSTANDING. Well done and I will be back. read more

While the entire staff is very nice here, we have had the pleasure of dealing with Todd and Melissa the most. We have had Flooring America install our carpet and tile and also one of our family members carpet, tile, fireplace and countertop. We just had them do another project for us and had them remove and install a Black Granite countertop and backsplash. We are very happy with everything and would recommend them highly. Thanks Flooring America. read more

Flooring America - Carpeting Near Me - Scottsdale, Arizona

Had the most AMAZING service at Flooring America in Scottsdale, every associate was kind, friendly and beyond helpful and understanding that I'd be in a few ok a lot of time to make my decision on new carpet. Every question was answered, every sample requested was received...From Tory Connie, Nikki, Melissa I was blessed to have had them guide me...installation w Roy Sr n Roy JR was also easy, they both are efficient , the clean up after was FANTASTIC..needless to say STOP..GO STRAIGHT TO FLOORING AMERICA, best decision I've ever made..in love w my new, plush carpet Thank you FA for the laughs and kindness..Janelle R read more

Flooring America of Scottsdale is amazing to work with. Extremely engaged and helpful in our entire project - every detail matter and the entire team is professional and helpful with each step! We highly recommend to all our friends and family. read more

Thanks again for a wonderful experience from beginning to end! We've been referring you to neighbors and friends ever since.

If 5 stars is a perfect rating this company deserves 10. The owner was involved from the beginning and actually bid the job. The installers were extremely professional and did a flawless job which was completed right on schedule. I would highly recommend them for any flooring installation. read more

Excellent, Excellent, Excellent! Arrived 15 minutes early, sent me an estimate within an hour, and out of six contractors (two that never showed up), I chose Flooring America. My new floors are beautiful and of high quality. The entire process was worry free and they were kind to my pets :-). We look forward to using them again and recommending them to family and friends! read more

I brought in extra flooring I had left over from my great room to be matched to replace the carpet in my bedrooms. I worked with Todd who is a manager and also a sales person. We found a floor that was a perfect color match. When they came to install the floors, I took my dogs for a walk. When I returned and hour later the floors they were laying down were a chocolate brown color and my existing floors are more of a honey brown. I called the store and spoke to a sales person. Two hours later Tory/manager showed up at my house. No phone call back to keep me informed about what was going on. It was around 11 am when I saw the floors being laid were way too dark and not the color I had chosen. It was around 4 pm when the installers finally left. They sat around in my master bedroom for hours doing nothing while I sat outside with my spouse and the dogs. The next day Tory/manager calls me and tells me it's my fault because the floors ordered matched the floors in my contract. He completely agreed that the floors they were installing were a completely different color than the ones ordered/being laid down. I said don't you think the sales person wrote down the wrong wood to be ordered. He continued to say that the floors ordered were the floors in the contract. Even though Tory confirmed with the other sales people that the flooring I brought into the store was indeed what we matched up that day. He also completely agreed that the floors were totally a different color and big light/dark difference. Tory was rude from the second he showed up at my house two hours after the problem started. He continued to be rude and unprofessional with his tone. His only solution was to charge me a fee and a large one for having to restock the wrong wood that was ordered. He said be happy I'm not being a "dick" and charging you more. Worst customer experience I have ever experienced. If you chose to use this company make sure that you double or triple check your contract and compare it to the wood you picked out. Their sales person and manager Todd helped me to pick out a perfect color match. Todd just so happened to be out of town now so I couldn't speak to him. In the end they basically tried to screw me and too NO responsibility even though Tory agreed the flooring did not come close to matching my existing wood flooring. read more

It starts as an ordinary enough Easter Sunday with sunrise service. The new carpet is due in two days and clearing out closets and boxing loose items is on the agenda. The problem is that my wife will have an emergency that morning that will hospitalize her for the next two weeks and eight more times after that. Monday, a call to Todd that we are not ready and can't possibly get ready. His response of "Don't worry about it" and "take care of your wife" and "we will install the carpet whenever you are ready" were beyond priceless at the time. I said I just can't be at the hospital and home. I am not sure how we arrived at a solution where I would leave the back door open and he would send five, yes five, installers rather than the usual three but that is what he did. I come home from the hospital Tuesday night at 8:30 PM and the house is completely done. Everything is exactly where it was when I left at 7 that morning. The carpet is installed perfectly. The piece of the old carpet that I wanted was left in the garage. All details were exactly as we agreed. And a large Stone Creek audio/video unit that I was to disassemble, and never did, was right where I left it only with new carpet under it. Todd and all the others that work at Flooring America may appear to just be a flooring company but I can attest that they are more than that., They are willing to go beyond the expected and my wife and I are thankful for it. My wife called them months later and thanked them with tears in her eyes for their selfless assistance at a time of critical need. Thanks again for a job well done and a kind heart. read more

We recently had about 1,000 square feet of our flooring replaced for our second story and our stairs (all previously carpet) by Flooring America and we could not be more impressed! From the first interaction when we walked into their store to the final minute of installation, everybody who we interacted with was professional, knowledgeable, kind, and hard-working. They helped us pick out wood laminate and new carpet that were in our budget and were still great quality. The laminate installers were at our house from 8/9 am to 6 pm for two days (Friday and Saturday to fit our schedule!), only took a short lunch break each day and cleaned up after themselves in between and at the end of installation. We moved some of our furniture as needed but they moved things around as they removed the carpet and baseboards, prepped the floors, laid down the underpad and installed the wood laminate and baseboards. The floors look great!! Better than I could have imagined. John was the lead laminate installer and answered any questions we had. The carpet installers came the following Saturday to replace the carpet on our stairs. The majority of the stairs are floating, and they expertly removed and replaced it all quickly and perfectly. They also cleaned up after themselves and the whole process only took a few hours! I would recommend Flooring America to anyone and am so glad we chose them for our project. read more

Flooring America - New Brazilian Cherry Wood Laminate in our upstairs bedroom and hallway - Carpeting Near Me - Scottsdale, Arizona

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We had our kitchen counter tops remodeled to granite counter tops. The folks at Flooring America did a terrific job. They did everything they said they would including when. The project was on time and on budget and we couldn't be happier with the outcome! Both Connie, our support resource and Todd the owner did a great job explaining things for us and helping us through the process. Service was 2nd to none! I would highly recommend these folks for anyone thinking about renovating their kitchen! They are awesome and really know their stuff! Thank you! read more

Just had a couple of bedrooms and closets carpeted. The salesperson Melissa was extremely knowledgeable about carpet. In fact she won the award when it came to product knowledge! She was able to steer us to a particular carpet that would hold up with our two dogs and Arizona dust. She also spent time with us regarding how to take care of it. The installers were professional, very neat and moved our furniture out and back into the rooms. I would highly recommend this Flooring America. read more

Flooring America installed carpeting in our master bedroom. Todd was a pleasure to work with ... I was provided an estimate and an installation date on the same day he visited my home to measure. Installers arrived on time and did a great job with installation. And the best part, no additional fee for moving my furniture. They even put my bed back together. Great experience and would highly recommend ... thank you Todd and crew for a great job! Kay in Scottsdale read more

Todd and staff at store were absolutely terrific. I felt the installers were unprofessional and hurried the job. We had vinyl plank installed in our upstairs floor and there are still two bubbles. New carpet installed on our stairs and they created three holes in the walls.........also when they pulled up the old carpet, walls needed to be painted to go below the new carpet. I wish they would have told me so I could paint without ruining the new carpet. read more

I am extremely happy with my new carpeting just purchased and installed by Flooring America was awesome. Their customer service is first rate. Extremely professional and courteous. Their communication was impressive from the time the took the order thru installation was exactly as promised. Very fast and beyond dependable. I would go nowhere else for future flooring needs. So happy with the entire experience. Karen Beddow Scottsdale, AZ read more

Helpful. Allowed us to take home samples. Fair prices (we shopped around). Good communication throughout process of ordering and installing. Installers did a great job today. They were quick and professional. Highly recommended. read more

Great experience!! They were so nice and their prices blew away everyone elses. Install was fast and I really think I got great carpet at a great price. Will definitely recommend them others! read more

My first experience with this company a few years ago was very positive. They did my floors and my kitchen backsplash. I had them come in recently to redo my backsplash with a different tile. I was out of town during the install and when I returned found they had installed in the incorrect orientation from what I asked for. I specifically told their man when he came to my home to measure and make my order what I wanted. My daughter also told the installers when they arrived at the house. However, they still failed to do it right. The company has refused to remedy this in any way because their order guy never wrote down what I wanted specifically. Apparently you have to be home to directly supervise them because they can't be trusted otherwise. Its like ordering a meal at a restaurant and the server doesn't right it down, gives you the wrong meal and then blames you for not being in the kitchen when the meal is made. I recommend you take your business to a more competent crew. This has been a very disappointing experience for me. read more

We had all of the carpeted areas in our home replaced with a laminate (wood) flooring from this store. The staff were very helpful & the installation was on time & done perfectly! We would definitely use them again when we decide to replace the existing tile that's still there. Very, VERY happy with Scottsdale Flooring America!!! read more

Melissa and the team did a great job, great selection and a no pressure sales approach. Took a couple of weeks as our carpet was a special order. The only area for improvement was there was confusion on the installation, i.e. pad was out in Peoria our house is in Scottsdale, was not Jason or Steve's fault at all. Speaking of Jason and Steve, 1000% professional, everything was perfect when they left. I recommend this business, the only thing I would ask is that they work on being on time instead of a little late. read more