I stopped into Careful Cleaners on Sossaman Rd in Mesa after finding them right here on Yelp. Stacey was working hard at the counter when I walked in, and she immediately made me feel welcome. I brought in two white Tommy Bahama shirts that definitely needed special care. Stacey took the time to explain how she handles each piece based on the fabric--very reassuring to hear! She originally said they'd be ready tomorrow, but when I joked and asked how much extra to have them done today, she smiled, gave me a fair price, and made it happen. Great service, attention to detail, and a friendly attitude. I walked out knowing my shirts are in good hands--and soon I'll be a happy camper with two crisp, white shirts ready to go. Highly recommend Careful Cleaners! read more

I was able to drop my husband's work uniform off in the morning for dry cleaning and pick it up that same evening. I really appreciate the rush and will bring our things here every time now because of the amazing service. read more

I brought in a pair of Levi's to be hemmed for my wife and the hem job looks like my 5 year old daughter could have done a better job. The thread line is crooked, looks like they just cut them and put one line of crooked thread through each leg. And they charged me $25 for this horrible job. I would do negative stars if I could. And to top it off, when I arrived the only employee was right outside the main entrance smoking. GROSS now my brand the $80 Levi jeans are ruined. read more

Careful Cleaners - Crooked hem - Laundry Services Near Me - Mesa, Arizona

this place is the biggest rip off I have ever experienced they charged me 17.50 for two neck ties. UNBELIEVABLE. I live in a senior community and needed a good dry cleaner for my two ties for a trip. my mistake, I would highly recommend not recommend this place for any of your cleaning needs for any garments. The owner was NEVER AVAILABLE to discuss my concerns about his pricing!! I also plan to complain to the BBB as this place should not be used by anyone that needs this type of service. please stay away and do not recommend to anyone. location on Signal Butte and southern. EXTREMELY A VERY POOR LICATION IF YOU WANT TO BE ORICED GOUGE!! then use them. as a senior , money is very tight. DO NOT USE THEM read more

I have been to several other dry cleaners in the past and have always had issues with them ruining my outfits. So when I had no choice but to take my dry clean only coat that has needed a good cleaning for a long time I brought here expecting the same situation a ruined coat. I was delightfully surprised that it came back with all the buttons still attached. Yes, I know I shouldn't be surprised but you have no idea what I had been through before. I then brought the mattress topper for my bed l and they did an amazing job again. So then I brought my parents and again. They work so hard to get everything clean. So I'm pretty sure I've doubled the amount of times I've been to the dry cleaner in my life in the last few weeks going here. The prices are also very reasonable too! read more

The first time I took an area rug to be cleaned I was shocked when I picked it up and it looked brand new! (And it was affordable!) Last week I took 3 more rugs into this shop and again, when I picked up the rugs, every one of them looked new! They did a great job and at a good price. p.s. I've taken our clothes cleaning to their shop on Signal Butte for many years, and have always been pleased! read more

I drop clothes off here weekly and they are awesome every-time. Never any wrinkles in my shirts and everything is always wrapped up at pick up. Super nice and easy service! read more

Brand new Wrangler, George Strait, Men's shirt came out wrinkled and with little pieces of lint on it. Very disappointed. read more

Careful Cleaners - Men's shirt - Laundry Services Near Me - Mesa, Arizona

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I brought in a duvet cover (king size) to be laundered and was very surprised they didn't press it after I asked for starch at the time I dropped it off. I also had a large tablecloth and napkins to be laundered, and I also requested starch. When I picked up the items, they did not press the duvet cover, stating, "we usually don't t press these". I explained I had requested ironing with starch. Otherwise, I could do this myself! The tablecloth was pressed with so many wrinkles remaining, I said to the woman behind the counter, "you have got to be kidding! This is a terrible job!" She was very nice about and said the duvet, tablecloth, and napkins would all go back for ironing redoes. The redo was ok, not as crisp as I would have liked, but acceptable, and I didn't have the time to request another redo, but the bad ironing job would have certainly been justifiable for another redo. Then there was my husband's silk Hawaiian shirt dropped off at the same time for dry cleaning. It didn't appear to be ironed at all. Yes, this too was also redone. Long story short, I would not recommend this establishment for laundry or dry cleaning. read more

Extremely polite curtious honest I have a very difficult coat to clean and I can be a royal pain and this dry cleaner is the only place I would take my coat. Or trust my coat with any one else they are superior in all their dry cleaning I thank them for being in mesa and I'm so lucky to know them. Again thank you I will attach a photo later before and after . 5 star. read more

Be careful closes earlier than what is posted. Arrived 10 minutes before closing. Came thru the door and was greeted with we are closed.No other customers in store. Had one item for drop off. I will take my business to someone else. read more

BEWARE! do not take anything silk or valuable to this cleaner. I have used for two years no problems until I took a 295.00 silk blouse for dry cleaning! they ruined it, spots all over of something they sprayed on it, gave multiple opportunities to correct they actually washed the sil shirt totally ruining and now refuse to take my calls or replace my shirt! I would never go back knowing now they do not care about their customers or your clothing! plan to file complaint with bbb ... just wanted my shirt cleaned! They still have my shirt! read more

Dishonest owner! Do not use their services! We took wedding dress to be cleaned and displayed in box. Received dress back with box covered in tape and completely covered in tissue paper, could not see dress at all. Returned dress and was assured this is not the proper way to complete this and it would be taken care of. Called a week later to check status and told it's done. Return to find same damaged box covered in tape and the tissue paper removed (add more tape now). Staff agrees that this is not acceptable and will talk to owner. Wait one week call to check in and it's done again. This time no change at all. I meet owner (who was present at original drop off and discussed the presentation to begin with). Initially I am confronted with "your wife doesn't know what she wants". This is what was agreed on and you as the customer tore in to and damaged entire thing. No apology at all. Claims my wife didn't even know it was a display box and completely unwilling to make it right. Only response from him is "you think I am doing this for free?!" No I don't we paid $229 for cleaning and display! Conversation ends with him yelling profanities from door as I leave. Do not support this company. We initially tried as it is a local small business. Lesson learned! read more

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My husband dropped his suit off here for a wedsing last minute and it was timely and they were very professional and affordable. Will be back! read more

My name is Jim, and I am so dissapointed in this cleaners customer service and owner. I am a local business owner and I know how important reviews are. My wife brought some of my slacks and dress shirts plus I had 5 silk Tommy Bahamas to be cleaned and pressed. We have always dry cleaned are nice stuff. We found this cleaners because it was close to our home. We dropped off at Signal butte and I guess they send them to the sossman and baseline to get cleaned. The ladies at Signal Butte are top shelf customer service there is Laura and another gal i did not get her name but this company does not deserve these two girls. They were very helpful in seeing my shirts how they came back. One of them wrote she is not paying for these ruined shirts because i guess the owner makes them pay for his mistakes. Long story short. When I got the shirts back they were all wrinkled, stained all over one shirt with gray ink staines, one of them had a burn on it because the owner used too much heat. I told them that they were ruined and she assured me that they would be taking care of. The owner said he would redo them I told him they cant be redone he tried 3 different times and they came back the same way. I just left his sossman office and the lady that works the front desk raised her voice at me and I am flabbergasted at the way I was treated. I talked to the owner on the phone and his words were I AM BURNT. IVE NEVER IN MY LIFE BEEN TALKED TO LIKE THE WAY I WAS JUST SPOKEN TO. Im at a loss. I will pursue this on every social media outlet and small claims...... read more

I, unfortunately, had to interact with the owner today. Doug, I believe is his name. He is not deserving of my business. He is one of THE rudest business owners I've ever met. Hey Doug, I would HIGHLY suggest you stay away from the public or your cleaning business will come to a very quick end. You're an embarrassment to your workers who are the ONLY thing keeping you afloat. Check yourself, jerk. If I ever run into you there again, I will turn around & walk out. read more

I really like this dry cleaners because they work hard to do a good job and they take care of any issues that may occasionally come up. Stacy at the Sossaman branch has been super helpful and all their location seem to do a really good job. read more

Paid extra to have my suit be dry cleaned and ready for pick up the next day before a wedding. I picked up my clothes from the cleaners the next day for the wedding and I realized while getting dressed for the wedding; that they gave me someone else's clothes. The next time I came in to get my actual suit, I asked for a refund to which the owner replied "if I feel like it" and he proceeded to argue with me that, it wasn't his fault that they misplaced my suit and somehow was mine. When asking for at least the extra charge being refunded for having my clothes being "rushed", he denied that as well. Terrible customer service and totally unprofessional. Only bring your clothes here if you want them lost. read more

I brought 9 shirts in on Monday for a 4:00 pm delivery time on Friday. I asked that the be folded so I could put them directly into my suitcase as I was packing on Saturday for a trip. Returned Friday evening at 3:58 pm and was handed a bag with someone else's shirts. The counter person realized the error and asked for 15 minutes to correct the deficiency. About 12 minutes later she came out to the car with the bag of shirts, folded and neatly tucked into the bag. On removing the shirts, the had hold clips and cardboard but was so misplaced, it provided no formation to the shirt. They were wrinkled, buttons undone, with the forming the shirt structure with only 2 or 3 buttons completed, and were generally a mess. I will have to undo everything they did and refold them after running them through a steam cycle on the dryer to get the wrinkles out. Paid good money for absolutely nothing I could not have done at home, and now will have to. Here are just some of the shirts. Pitiful at best and will never use this laundry/dry cleaners again. read more

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I took my lab coat to another cleaner and after three tries the cuffs were still dirty. I looked through yelp and most of the cleaners in Mesa were not rated well. I called the top rated near me and I actually got the owner who explained to me that she closed down the dry cleaning part of her business and was only doing alterations. She went on to explain that most places were farming out their work and were hiring some one just to work the counter. She advised me to find a cleaner who still kept everything in house. So I went back to calling around and this place does everything in house. There is actually accountability and pride in their work! Cuffs clean the first time. I definitely recommend coming here. Good staff, mature and responsible people who listen and do a good job. A little bit of a drive for me but SO worth it! read more

I had a king size comforter dry cleaned by them. DISASTER. I picked it up and brought it home and put it on my bed. Oh my gosh. It was about 7" shorter then when I brought into them. The tag said Dry Clean Only. That is why I took it there. I should have read there reviews first. I may have not taken it there and would not be in the mess I am in now. They told me it must be the fabric and that I should go back to the company I purchased it from. I did go back to them and they said they have sold many of that same comforter and have never had this issue before. They even went so far as to dry clean the same comforter because they still sell it. They offered me a 20% discount on a new one but I don't think I want to pay another $308.00 for what Careful Cleaners did. I originally paid $380.00 for it. Now I also have cleaning charges I paid. I believe they over wet the comforter and that is why it shrunk. I have called other cleaners and they say yes that can happen if over saturated. Careful Cleaners offered a store credit. Do they really think I would ever go back there. I did make a mistake by not checking them out better before I took it there but I am NOT STUPID enough to use them again. If you do, good luck! I tried to upload some photos but they did not upload. If you want to see them let me know. I live in Mesa not California read more

Complete disappointment. The reviews were so good, I believed i would get the same end results too. Wrong. All my husbands suits come back dirty looking. There were stains everywhere and these stains were not there when we dropped them off. The stains look like a dirty liquid. Not only did all 7 suits come back dirty, but the dry cleaners safety pinned - yes safety pins, not head pins, all his dress pants. These pins left visible holes in the fabric. Won't be going back. read more

Careful Cleaners - Eww. What's that stain?! - Laundry Services Near Me - Mesa, Arizona

Those of you who have had your wedding gowns "preserved" here might want to go ahead and open those boxes and see what you ACTUALLY paid for! Right after my wedding, more than 2 months ago, I dropped my dress off to be preserved. It was shipped off to their location that actually performs this service. I was told that I would be contacted in roughly two weeks to approve the condition of my dress. This call never came. No one returned my calls. They now have my $165.00 and my precious wedding gown. Fast foward to the end of December. Still nothing. I call. I stop in. No one knows where it is. Good thing I have all of my receipts. I get sent from location to location. Chaos. The store that actually did have it spent forever trying to locate it. Once they finally did find it, they inform me they had set it aside because it is a "blingy" wedding dress so they can't clean it and someone should have called me. Round and round we go. No, no one called me, obviously. I would have been here before the end of December but why do you advertise the cleaning and preservation of wedding dresses if basic lace and embroidery throws you into a panic? You clearly shouldn't be servicing wedding gowns and aren't able to do so. I want my money and my dress back. At that point, there is a great deal of back and forth about how the real charge only should have been $60 dollars not $165 because they do not actually clean wedding gowns but she can spot clean my gown and preserve it and will do so for free, after refunding my money. Cool. I'm happy. I'm thinking that they're trying to make this right. I'm probably never, ever coming back but I will give them a chance to make it right. I come back to pick up my dress and once again, no one knows what they're doing. No one can find my dress. Ridiculous. After a good 20 minutes of nonsense and a lot of upset on my part, I get a closed and taped up box that is allegedly my dress. They tell me I can't open it all to check. Again, you don't even know what you're talking about because inside the box is another box and that box has a window. I'm supposed to just trust YOU people to have the correct gown at this point? I see that it's my gown just wrapped in tissue paper and in no way sealed or preserved or protected. I used to work in formal wear. I can assure you, this is not proper sealing. Packing tape and cardboard is not a seal from the elements. Not even when you use two boxes. My dress actually has stains on it that it never had on it when I dropped it off. I hope some wonderful Yelpers out there can point me to someone in the East Valley who actually knows what they're doing. read more

So I ho in there as every week and prices went up and I ask why and they said Trumps Tariffs . Then I get home with 15 pants and everyone had double creased. I have ask the previous times about this problem and it got worse. I will be going there one more time and give them one more chance. I'll keep you posted read more

Do NOT. I repeat DO NOT take your clothes here. They ruined my Burberry coat and All Saints coat. I've had to drive back and forth with them over 5 times and the issue is STILL not resolved and my coats are still in unacceptable condition. Needless to say this is the most horrific service and experience I have ever had at ANY establishment. If you have something nice you want to keep, do NOT take it here. I'm so upset with this place. I seriously do not wish this on anyone. Don't. Come. Here. Found out they have changed management since the better reviews that others posted from awhile ago. It explains their horrific job. read more

Decided to give these guys another try, hoping that the customer service at this location was better than the Signal Butte store. I really don't have a problem with the job they do, just the customer service at the Signal Butte location is HORRIBLE! Went to pick up my clothes from this location and low and behold, two of the employees from Signal Butte were there! Oh well, the search for a new drycleaner is on! read more

Careful Cleaners - Exterior - Laundry Services Near Me - Mesa, Arizona

After visiting this location again the owner apologized and refunded my shirt and for the cost of dry cleaning. Squeaky wheel gets the grease i guess. Just need to keep on them if you want them to fix your issue. read more

This place is outstanding. I took 2 new years dresses for cleaning 1 for repair. The repair and cleaning was finished in 2 days. Very satisfied with the repair the dress sparkled and it looked new again and wore that dress New Years Eve to the Gala Ball held on Catalina Island. My other dress had numerous stains that were over 5 years old and the dress had sparkles on it too. When I picked up I didn't even recognize it because it had all stains removed and the dress looked close to new again (dress 10 years old). Highly recommend this place for cleaning and repair worth every penny. read more

Had a chance to meet and spend 30 mins with Mike and he is one of the few that knows what it takes to run a cleaner and very knowledgeable! For those who have a bad experience which after meeting mike I'm sure are few and far between, next time take the time to not just complain but listen and I'm pretty confident after meeting Mike he will make it right! Another satisfied customer read more

I get our comforters done here all the time since we allow the dogs on the beds. They actually wash them and it's reasonable priced at $28 or so for a king size bed. Staff are always nice and helpful. read more

There couldn't be nicer or more kind people running this business. Thanks Candy! We needed a suit ASAP on a weekend for a funeral. They were the ONLY ones in our AZ area that were able to get it done. Same day service. Just like magic! Impressive! read more

Thank you Careful Cleaners for being so careful and cautious with our costumes! You went above and beyond to make them fluffy, clean and smelling fresh! We will be back to use your services again! read more

I am very picky about dry cleaners and am always trying new ones. Careful cleaners I keep going back to even thought it is about 20 minutes from my house. The owner actually works there at times and is very nice. The other staff are all very helpful and my clothes come back looking great. They are quick and reasonably priced. $2.75 for most clothes. The girl working there even showed me the difference between laundered and dry clean and showed me examples. Very nice staff, good service, clothes come back great! read more

I have been coming here for about 5 years now. It changed hands a while ago and the new owners are fantastic. I have no complaints. The price for most dry cleaning is $3.25 while the price keeps creeping up, it is still under most places for price. And the quality is always great. I am always happy with how my clothes turn out. read more

Mike and his team are amazing. Friendly, personable and solution based. They will go above and beyond to help you with all your dry cleaning and laundry needs plus other items like wedding dresses, sleeping bags. Just ask he can probably help....great people and great place to do business, I highly recommend read more

My fiance went to dry-clean some shirts and I went in for alterations and cleaning of a silk dress. It must have been the owner I was talking to. He was beyond nice and helpful! He discovered my dress could not be dry-cleaned and instead took ten minutes telling me how I could get the stains out at home with household products. He also referred me to another lady for alterations because they were a little bit complicated. True customer service. read more

Many thanks to Mike and his gang! I had a rush alteration that his seamstress Kim did perfectly for me. A four hour turnaround that include alterations, pressing and removing a spot I didnt know about...all of my dry cleaning will go to them from here on out! read more

Thank you for saving my Lularoe shirt! I had stained it with perfume and tried to get he stain out using Shout, which ended up making it worse and transferring the stain onto the back too. So so so happy read more

DO NOT USE - Ruined shirts by laundering instead of dry cleaning and won't take ANY responsibility after being explicitly told to DRY CLEAN ONLY. read more

Do not take anything nice here. I just got my suit, that I've worn 2 times only, back and they don't dry clean the pants, got them back and they are 100% still wrinkly, then I get my dress shirt and now it comes back with black stains on it. I will never be coming back, and now it makes sense why the exact same one on signal butte has a 1 star. If I could give 0 I would but they make everything on the outside look good and once you get you're fooled. read more