Did everything online and was told my place in line and what time I would be seen. I arrived, checked in and they made me pay immediately. A lot more than any other urgent care visit but I was desperate. I watched at least 4 people be called back before me that arrived after me. I sat there for over an hour waiting to be called back and felt like I couldn't cancel because they already took my money.... Very disappointed. read more

Well, I'm back home now, feel'n like complete trash and whatnot because of the virus my body's currently battling. -__- Other than feeling this horrible, my visit at CareNow was really comfortable and I'm confident I'll get the lab results as soon as they say I will, as well as the care and treatment I'll need. The lovely women who saw me today were Shannon and Cherly Wormington. Both were such kind and professional people, and I appreciate their patients hearing what I had to say and answering whatever questions I had. ^__^ Their lobby, bathrooms, and room I was designated to were well kept and comfy, which I also appreciate very much! Cleanliness is so important in so many levels! I strongly recommend this cute little clinic in Blue Springs. I'll definitely return for services in the future if I ever need it! read more

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Was told to call back if meds given didn't stop swollen hand from a bug sting. I called at 10 am and still (3:30 pm) waiting. I called twice both time s told I was in the que!!!!! Mean-while my hand is swelling more and I did exactly what the practitioner told me to do! Go to an ER or different urgent care! Not CareNow! read more

They kicked me out! Very aggressive and I was under duress and needed help!! I was asked if I had made a on line request, no! We are needing medical assistance and I don't know how to navigate your system! How about take care of the customer! I'm not trained on your check in system! read more

I gave my insurance. They didn't run it and charged my credit card unauthorized. Now I have to call them again for the second time to refund my money. read more

I literally have strep throat, went in there and they told me I didnt have it and to try to use ibprophen or tylonal. Which obviously did not work because guess what...I HAVE STREP. So instead of being prescribed something for my strep. I have to sit at home and suffer because they dont know what they are doing. read more

HORRIBLE CARE, better PRICES BETTER STAFF BETTER CARE at an emergency room in a hospital. even the wait time is better! do you know how impressive it is to have a Worse wait time at an URGANT CARE that AN ER. they need to get their act together. ive genuinely never had a worse experience in a health establish in my entire life. don't waste your time with this scam of a company... read more

I took my son here for a throat obstruction. I left feeling like no one understood his problem and really didn't do much for us. I paid $50 for my copay on that day. My insurance paid $276. I got a bill today for $164. How could an urgent care charge close to $500? I could have taken him to a hospital for that. I have never heard of paying that kind of money at an urgent care. We will not ever use this facility again. Rididculous. read more

Love the check in from home online. They text you when they're ready. I hate being sick sitting and waiting in the reception area so this is wonderful! Got right in and a sweet medical assistant brought me back. She was so friendly and professional! Then the nurse practitioner came right in. She was also very friendly and professional! I felt like my issue was addressed and I got great care! Being sick and going to urgent care is not a fun experience so thank you for being empathetic and taking good care of me! This type of experience is not common in a busy urgent care setting! I will recommend everyone I know to this place. Last thing because I don't want to leave anyone out but the receptionist was super nice too! read more

This care now is ridiculously slow! I have had to come here a few times, and they continue to remain slow. They justified their slowness from being understaffed which is a management problem. read more

BEWARE! Ive gone to this Urgent care off and on for years, have another one nearby that i like much better. Somehow had to go to this ine in january for a sinus infection. They ran a covid test as a precaution and prescribed meds. Thats it. Didnt bill me for 4 months and when they did it was a non-itemized bill for $528??? After insurance they said i owed $160. Ive never paid mpre than $50 for an office visit there. Same insurance,nothing changed. The other urgent cate costs me a $50 co-pay. I called to verify what the bill was for and they had some vague explanation that inwas required to pay my "deductible" to them. Thats not how my insurance works so i would highly advise to avoid this place unless you want to pay that kind of money. Ill stick with the other local urgent cares. read more

This morning I woke up unable to swallow so I headed into care now right away after doing a quick web check in, I was greeted by two wonderful ladies at the front desk who got me checked in and let me know someone would call me back shortly, sure enough I waited under 20 minutes, got taken back with a very kind nurse after making sure my vitals were fine she got me in a room and asked me what was bringing me in, once I informed her I get strep throat common and think I have it currently she immediately swabbed my throat and ran the test. Within 15 minutes Dr. Culp came in and let me know in fact I do not have strep and asked about my current symptoms a bit more. I was blown away with his bed side manner, this is now the 2nd time I've been treated by him and each time he is EXTREMELY thorough & takes his time with you! He recommended we swabbed for the flu and Covid since I had symptoms of both and sure enough I have influenza B, he came back in and let me know what he will be sending to the pharmacy as well as what he would recommend or do himself if he was the sick, SO SWEET! Amazing doctor! LOVE LOVE LOVE! read more

Originally went to the Care Now clinic in Independence with severe abdominal pain. They told me they didn't have a X-ray technician working that day so I could call another location to see if they had one before being seen. I called this location & they told me they did have an X-ray technician so I checked in online & went in when it was my turn. I have insurance & my copayment was still $75. After being in the clinic for less than an hour & seeing two nurses they told me I needed to go to the ER due to the intensity of pain I was describing. I asked for some type of pain medication which they said wasn't possible since they had no idea what was going on. I explained to the nurse that I called before coming in to make sure there was an X-ray technician that could help & she explained that would only allow her to see so much & wasn't going to help her see what was causing me pain. I believe the words used were "I can't do anything for you." I appreciate them not wasting my with an X-ray however why did I spend $75 for them to admittedly not do anything for me?? So my take away is the places like this are only good for common colds, they might be able to help with a broken bone if they have an X-ray technician on staff. But any severe pain you have, you're better off saving your time & money by heading straight to the hospital because that is where they are going to send you anyways! read more

We had premium treatment at this office! The receptionist was very friendly and helpful, the nurse was very informative and friendly and the doctor, Amy, was the best! My son had poison ivy bad and it was the weekend and we were away from home. Amy prescribed him the steroid pills and a cream for relief of the itching. So glad we came across this clinic. He would have been miserable if we had to wait until Monday. I highly recommend! - Also, you can do a web check-in and they hold your place in line! read more

My friend and I went to St Lukes Multispecialty Clinic first and the woman was rude and tried to make us pay double what we were told last time so we came here and were SO GLAD we did! Everyone was super sweet from the woman at the front desk to the nurse that took us back and the ladies that did the X-ray. Everyone was so kind and accommodating. Snacks and water while you wait in comfy chairs in front of the TV. I was surprised when they even called to check later in the week to see how my friend was doing. Would definitely come here first next time! read more

Discharge paper says your care info can be accessed through MyHealthOne website but you can't according to person at desk. Needs to be removed. read more

I don't understand all of the bad reviews about this place I mean what do people expect it's an urgent care which means it's a walk-in clinic can't expect to walk straight into a room to be seen. Cmon if you have an urgent need would you rather go to the hospital and wait in the emergency room for five or more hours? I don't think so! Stop complaining! Now my experience here was I went online and saved my spot for 10 AM which clearly states on there it that does not mean that's your appointment time it just means that's the earliest that you yourself can come to the urgent care. I was having respiratory issues and respiratory virus symptoms. I wanted to make sure I didn't have Covid or the flu since I have underlying respiratory diseases. I only waited about 30 minutes if even that I was greeted by a nurse who was nice he took me in the back he listened to all the things I was saying while he took my vitals and asked me questions about my health and what issues I was experiencing. He was very professional ,caring , and polite. He actually seemed to be listening to the things that I was talking about which was more than he could do anything about,but he was still nice enough to listen. A Nurse practitioner came in and she was very professional and easy to talk to . I received a rapid Covid test, influenza test and had a physical. They even offered to recommend me to a specialist that would be good for me. I gave this place five stars! I would recommend it to anyone who has urgent medical needs and doesn't want to go to the emergency room. read more

What is the point of an appointment? Called at 830 got an appointment for 1045. Got here at 1040 and it is now 1219. What a joke!! I feel like crap and am waiting forever. Don't make appointments if you can't provide them. read more

The staff was kind and helpful. Wait was minimal and waiting lobby was comfortable with movie playing. Fees were explained upfront and clearly detailed. Prescription was called in to my pharmacy promptly. read more

I went to see a provider about a worsening ear infection after pills and drop antibiotics were not helping. I went to ER the previous morning and my symptoms had worsened so I thought trying another route, urgent care, would be the next best option. When I told her what was going on she stated, "I don't know what you want me to do about it." She didn't even attempt to do her job. Some things she could have done are the following: changed to a different antibiotic, given me an antibiotic injection which is stronger than pills and drops, prescribed steroids to help with the swelling, or maybe even actually examine my ear which she did not. As far as pain she made it clear she would not be prescribing a narcotic but there are many other nonnarcotic meds for pain including motrin and toradol just to name a few. When I questioned her assessment and didn't accept that she was going to do nothing she said "this consultation is over" and walked out of the room. This visit was worthless and this nurse practitioner was worthless. She had no desire to help me or attempt to discuss any options with me. She did nothing for me but you better believe she still charged me $140 for the visit. read more

Unorganized and don't provide reliable diagnosis!!! I went to CareNow in Blue Springs after being hit while playing soccer. They did a chest x-ray and determined I did not have broken ribs but did have chronic lung disease that they recommended I follow up on. I am a runner and soccer player and have never had any issues with my lungs let alone a chronic issue but to be safe I followed up with a CT scan. The CT scan showed no lung disease and 2 broken ribs. I contacted CareNow about my bill, since they failed to provide accurate information. They did an "internal review" and replied with a confusing letter. The letter stated they didn't find any issue, but was addressed to Ms. Miles for a visit in Corbin Park (I am not a Ms., my name isn't Miles, and I was not in Corbin Park). I contacted them again to point out their obvious mix up in records. They did another internal review and found nothing wrong. Keep in mind that the people doing the review never talked to me directly. read more

Honestly very disappointing. I went here and although we have very good insurance (Cigna), was asked to pay $206 that they told me was "just the fee" (couldn't explain what for) and that if all the services that were provided didn't total to this amount, would be given back (yet to see any amount back). Mostly disappointing was the fact that I was treated and told that if it wasn't better to call back and they would send more antibiotics. I wasn't better so called back. They want me to come back in for another (the same) test bc "that should've covered it". People go to an urgent care because they cannot get into their doctors office and need CARE NOW. Working as an RN in the ER myself, I can tell you I i wouldn't go here if I could go back. Waste of time and money. read more

We had a great first time experience at the Blue Springs location. It was late and almost closing time and we still received great care. We even got a follow up call the next day! I thought it was clean, well staffed and the office visit co-insurance was much cheaper than our family dr office would have cost and the later hours worked out perfectly for us. read more

Ordinarily I would give my experience here 1 star, therefore I feel 2stars is being generous. I made this appointment this morning fir my son to get a simple COVID test. We have been waiting for an hour and fifteen minutes so far. Appointment was for 6:30 pm and they close in 15 minutes. There is still one other patient waiting. When I asked if there was only care provider on staff, they said yes. No " sorry for your wait" If a clinic is going to offer COVID testing, they should get them in and out, and have them wait in their vehicle and text them it is time to be seen..... not have them wait in the public waiting room for 1-1/4 hours! This facility is associated with HCA( Health Midwest) I had a COVID test at HCA FACILITY in leawood JD last week .... I was texted when they were ready for me and then I was in the building for less than 5 minutes! I'm going to update my review to three stars because once we got in the room the doctor was very nice and get a very good job. read more

I am a heart patient 56 years old. I went in with a terrible sinus infection. The dr that saw me had no clue! She recommended over the counter medications my cardiologist has told me not to take. She even when prescribing an antibiotic post dated it for 5 days so I couldn't get relief, until she deemed it necessary. I have never had a dr do that. If it's viral the antibiotic won't work, why make the patient suffer if they don't have too. I will never go there again. read more

I went there for a wrist injury. They know nothing, do nothing. Ask me how Im feeling, as if that helps. And prescribe somethimg that does nothing. Then see you later. and if thats not bad enough they send me another bill in the mail saying I owe more! like if they will ever see a penny from me again. dont go here unless its VERY MINOR read more

I arrived at this clinic shortly after 11:00 am on a Saturday. After waiting over 2 hours, I was finally called to the exam room. A nurse took my history and recorded the problem I was having (acute cough to the point of throwing up, chest congestion, sore throat etc). I then waited another hour in the exam room and never saw a doctor! To make matters worse, I could hear the 2 nurses laughing and talking outside my exam room door. I finally said enough is enough, grabbed my coat and left. The receptionist (who was very nice throughout this fiasco) did refund my $50 co-pay so that was a plus point. I would not recommend this facility or company to anyone. Big sign on the wall says CARE NOW URGENT CARE. Perhaps it should be changed to read CARE MAYBE! DEFINITELY NOT URGENT CARE! 3 hours later, I am a wiser person and know not to seek care at this facility again. read more

Walk in on a Saturday afternoon and staff was very friendly and helpful. They called the next morning to follow up with how i was and did i get my prescription filled and started. Great experience and will definitely not hesitate to go back read more