I made an appointment online but still had to wait almost two hours to be seen. the person at the…read moredesk wouldn't make eye contact with me or even give me any updates on time, she just simply let me sit and wait and wait. When I approached her she said the doctor was running behind. When I finally was seen, the doctor was fine. Seemed pleasant enough. Told me I should go get an X-ray but because I was in lots of pain, she gave me an arm brace. She failed to mention it would cost me $250.00. Yup, $250.00 for an arm brace That I didn't even need. I'm disgusted that providers can get away with things like this. I will never go back.

Been coming to this urgent care for many years. Overall, our experiences have been positive…read more However, this time I have to bring attention to something that has now happened more than once. Despite having an appointment and checking in early, we waited nearly an hour while walk-ins were taken back before us. We did get an explanation around how workers comp cases see a different doctor, but this still didn't explain why non-workers comp walk-ins were seen before us and only waited 5-10 mins. The receptionist stated that the nurses decide what order people are seen, while the medical assistant stated that corporate ranks or prioritizes who gets seen first. What a cluster! When we checked in online and entered our reason for the visit, we requested testing for pneumonia. And wouldn't you know it, we now have to go to another location or receive an external referral to have X-rays done because they don't have that capability at this location. Seems like someone could have flagged that before we even walked in the door. UPDATE: Was just told by a nurse that it's a fireable offense if anyone from the clinic contacts a patient in advance to let them know that they may need to visit their sister clinic in Golden for things like X-rays. Also just learned that this facility is extremely short staffed. Not sure if that's simply how corporate runs things or if they can't hire enough qualified people. Meanwhile patients and staff are unhappy and stressed Big bummer. This facility has signs all around asking patients to be respectful, etc. but when you ask the front desk staff to explain why people are being seen ahead of you, you're looked at like you're crazy for asking even if you're using a polite tone. I even apologized for being a pest but come on now. If the receptionist was experiencing what patients are, it wouldn't seem unusual to be trying to figure out what was going on. This location is sometimes super on point, and other times they don't know up from down. Please someone with authority and a strong operations background get this place running smoothly all of the time!

They got my thumb stitched up super fast and couldn't have been nicer while doing it. Wish the…read moreaccident hadn't happened at all (of course) but I'm glad I found this place to help in my time of need...

I went here twice a little bit ago for migraines and it was great. Both times I was seen quickly…read moreand they turned the lights off and shut the door for me which was soooo nice. Second time I explained my symptoms they immediately gave me and my dad multiple different ERs to go to because it was more serious than the last time I came. Very sweet and empathetic that I was scared and in pain.

My dad & I visited this location to ensure his leg had no clots after helping me move and seeing…read moresome visible marks on his skin. We wanted to make sure he was clear to fly in a few days. EVERYONE we met was incredibly nice and they took all measures to ensure he was okay. Ultrasound on his leg, full blood work and Dr. Ted spent lots of time with us to make sure no stone was unturned. Dr. Ted was incredibly kind and has the best bedside manners I've seen. I really appreciate the empathy from everyone in the office. I wish I could give a shoutout to the ultrasound tech & nurse but I cannot remember their names. Thank you all. Ps - we were seen immediately with no wait!

Horrible. the "doctor" Ashley, dismissed me. she had no idea what to do. I wish that I could be a…read moredoctor and get paid to work as little as she does.

I've been going to this office for 30+ years, My favorite doctor is Ellice Goldberg. I see her for…read moreOMT's (Osteopathic Manipulation Treatment) and for general medical needs such as yearly physicals. She is EXCELLENT!! I will say there have been changes, and maybe not all for the better, since the clinic became part of New West Physicians, but nothing that would make me change doctors. The staff have changed over time, but who's hasn't, but everyone has been friendly and helpful. I do regret that their billing is no longer done in-house as it has been hard to get to the right person with questions about why an office visit hasn't been billed. I'm hoping this is something that will be rectified over time as they just switched to this new system. Ellice, Connie, Michelle 5*****

Dr Goldberg and associates are family practice but also a top Osteopathic doctors that train's…read morestudents in OMT. They believe in whole body treatments and sometimes wait to get manipulaton is weeks it is well worth it. This is a caring doctor that listens to her patients.

Took our friend to the emergency room. Quick service…read more Uncomfortable seating in the ER waiting room. A large cafeteria. Our friend spent the night and returned home so I guess they know what they are doing.

The facility was clean, bright and pleasant. My gf was admitted for spinal surgery and a fall down…read morea flight of stairs. The surgeon and the nursing staff were accommodated, attentive, caring, competent. The food was above average for hospital fare. Overall, I have no complaints about her care; but, bear in mind, I am speaking as a visitor and not the patient.

There is one doctor that treats you like an adult - I wouldn't feel the need to write this review…read morebut today I scheduled a Telehealth appointment with Dr Christy Kleinke. I have issues with my tonsils (I have my whole life) and this week have been fighting some sort of infection. Green mucus, no coughing, but my voice is gone. Tomorrow I am supposed to speak briefly at an event - not counting on it but I thought I'd try to help myself. Before I could even begin to explain my situation, this doctor was extremely rude to me. I inquired about a steroid to help my tonsils with swelling and an antibiotic. She immediately said (I'm telling you within 5 seconds of speaking to her) "Well, I'm the doctor and I'm not prescribing that." Excuse me? I didn't beg, I didn't demand, I just asked about this and she comes out swinging with that? I asked her a why she was saying that (and explaining in my broken voice I'm not trying to be combative I am just genuinely wondering why she is saying this, and she says "Well you're going to have to come in, what do you want? Swabbed?" to which I politely reply "I want to do whatever I need to do to help myself". She said "Well, we're at lunch from 12-1 so you can come at 1:00" and is ready to end the call. I ask her which office - etc. to which she continues to speak to me like I'm some sort of idiot until the call ends. There are two floors at this office. Was this a stupid thing to ask? Is it out of the question for me to try to help myself AT MY DOCTOR'S OFFICE? Gross. Dr. Kleinke, you're gross. I know you're a doctor but if you want to talk to people like their children go work at a daycare.

WORST DOCTOR OFFICE EVER!!!!!!!!!!!!…read more I went in for my annual physical in January. The main reason being, to get my scripts refilled for a full 12 months. This NEVER happended!!! EVERY SINGLE MONTH I have to send a request to have my script filled. WTF?! What's the point of having a primary care physician?! My Gynocologist will send in my scripts for a year so I don't have to deal with this BS!!!! Per the Office Policy manager, "I'm not a good fit for their office."

I am chronically ill, so a lot goes wrong, quickly! I want to avoid the ER as much as I can, so…read moreDispatchHealth is an amazing resource. I have seen them many times and every time the medical team is kind, respectful, and helpful! There are certain things they cannot address, which need a specialist or ER, and like any other Urgent Care or ER. Their visits are long, as they get a hood picture of what is going on, do appropriate tests, and have you talk virtually to a Nurse Practitioner ir a Physician Assistant. They will ask you to follow-up with your doctor.

I used to love Dispatch Health and always recommended it. But now that you can't make appointments…read moreon the phone, it is impossible to make an appointment online and there is no customer service person to talk to try try to make an appointment. It always says there is no availability today or tomorrow. They were so reliable for years and now it seems like they aren't doing anything if you can't even make an appointment...EVER. So disappointing.

We were visiting from out of town and our pup ingested marijuana that he found in the yard of the…read moreairbnb we were staying at. The staff were quick to identify and treat. They were informative, attentive and emphatic to our situation. He is doing much better after receiving treatment. We are grateful he is OK. Thank you!!!

Amazing 24 hour veterinary service. I've had two sick kittens in the span of three months both…read moretimes upon calling the phone was answered immediately, barely even on the first ring. You can tell they really care about the animals they get from the first time I went. It wasn't super busy so when I walked in the door, they took my kitty from me immediately to the back and started working on him. The second time was in the middle of the night they got me into a room immediately and started taking care of my kitten. I would recommend this place to anyone who needs immediate help for their babies. They have done an outstanding job both visits of being there. I even have told my family that lives in the area to keep this place in mind for emergency needs.

Got hurt at work and filled out the forms and sent over the Medical and Dentals Records including…read morethe Intake Form prior to arriving. When I showed up they asked for additional paperwork which at this time it was turning into a Novel of paperwork asking the same thing over and over and over again. After that fiasco their Office Manager wants to talk about how you written down your answers and talk about feelings. I did not know they changed from Medical Dr to Therapist. Waited a Month to be seen all the while it's gets worse cannot eat solid foods because the tooth is broken in 4 spots knee messed up, can't sleep well and this office instead of fixing they want to talk about "FELLINGS" I read some reviews and it sounds like this Dr was good until about 2022 when he went "WOKE"

I can not believe how far the quality of this practice has fallen. I had been a paitent of Dr…read more Yamamoto for 7 years and he used to care about his patients. We'd have personable conversations about skiing and auto racing and he would take the time to help. Lately it's been impossible to get an appointment due to weird hours (open a few here and there, so it's hard to get them on the phone) and a complete lack of response from their website. My most recent and last appointment with him ever was a complete debacle: 1.They closed the office due to snow without notifying me, after waiting 6 weeks for an appointment. I called their answering service and got a reschedule for the next day. This was initially frustrating, but otherwise nbd. 2. I get there and Dr. Yamamoto is solely focused on paperwork and the computer. After a few minutes of typing he says to me "so everything is ok, yes?" and I tell him "no, that's why I am here" and begin to discuss my symptoms. 3. He provides no answers, no guidance, just focusing on his forms. He asks some mental helath questions and I tell him, I don't care about that, I don't want that, I want to discuss physical health, a specific issue. He hells me it's standard for a physical and continues, not addressing my questions. 4. I tell him look, I want to talk about this stuff that has been going on and he replies with "this is a physical, if you want to talk about issues you need another appointment." He then takes my vitals. 5. I tell him, I didn't book a physical, I made the appointment, 6 weeks ago to try and talk about specific issues. At that point he is walking out of the examination room and he rudely said to me "Well, I don't know what you want me to do then, you just need to find another Doctor." and sends me to the in-house lab for a blood draw. 6. Still stunned, but looking for answers, I stop by the lab to get a blood draw. The person there was very nice, but she stuck me 4x and couldn't get a draw, so I took an order for Labcorp and left. While sitting in the parking lot, I scheduled another vist with a new Doctor. The Dr didn't seem himself, and yeah, Covid has stressed everyone out so I was just going to move on with my life and let it go. What prompted me to write this, was 2 weeks later I get a jacked up bill, with an incorrect date from FOUR YEARS AGO for this appointment, and what do you know, they line item me for a mental exam, blood draw (which wasn't done) and a physical exam, which they didn't run through my insurance. When I called the office they told me it's from four years ago and I need to talk to their outside billing. Outside billing says it's from 4 years ago - which is impossible, I have seen the Dr. annually and paid each time since then. You think if it was really 4 years old, they whould have charged i trest or sent it to collections. No, this was from the appointment last week. Dr. Yamamoto just needs to retire to the ski slopes where he obvious and stop wasting his patients time and money. I would like to think this was a typo on his part, but after they way he essentially "fired" me, I just don't know.