This was by far the worst ER experience my spouse and I have ever had. The staff made us feel like…read morethey were intentionally keeping us there longer than necessary, with little communication or explanation throughout the visit. At one point, they even left the needle in my spouse's arm after a procedure and didn't return to remove it for an unreasonably long time. The level of care and attention was shocking for an emergency room. I've never witnessed such disorganization and lack of patient consideration. I absolutely do not recommend going here.

I had an artificial disc replacement performed here and spent two nights. It was the greatest…read moreexperience ever in a medical facility. The nurses and administrative staff were incredible and caring. The food service and menu for breakfast lunch and dinner was restaurant quality, I even had lobster tail and steak if you can believe it, TWICE. The night nurses were a little different but took care of me well too. If you have the opportunity to, this is the hospital you want to be at. Hands down incredible experience all things considered. Diane especially is the heart and soul of this place, she deserves a serious raise and acknowledgment for what she really brings to this place. Thank you to everyone here who took such great care of me last month.

JJ and Eric have been my care providers for years and I would recommend them to friends and family…read more They are truly such caring and professional care providers!

The billing for this clinic is egregiously high. Came in for a head cold, got a Covid test, a…read moresteroid shot and a prescription for antibiotics. Was there for 20 minutes. Insurance billed $7,024, they paid $1099, the clinic discounted the bill $5568 and I ended up paying $600 out of pocket and I have really good insurance. Unless you're shot in the middle of the street and can't make it to the real hospital, avoid this place. It is NOT an urgent care.

Had a routine checkup and appreciated the straightforward approach. The doctor listened carefully…read moreand explained the plan clearly.

In about 10 minutes I ran into Nurse Adeline…read more The first 10 minutes after arriving, I was politely moved around as the staff worked on my Brother and told me to wait for the ICU team to give me an update. Then....I meet Nurse Adeline! Nurse Adeline explained every piece of equipment and shared the medicines he was being given. She helped shift my Brother up in bed, helped the patient outside his room, and shut the door to ER area C that wasn't closed.... all in about 3-5 minutes. She was friendly, helpful, and observant! I'm happy he is being cared for by her and the other staff I met this morning in his room! Keep doing a great job hiring great people!!

Dr. Padilla is an exceptional physician…read more From the moment I met Dr. Padilla, I felt seen and heard... something that can be surprisingly rare in healthcare. He's extremely personable with an outstanding bedside manner that instantly puts you at ease. What stands out most is that he truly listens and makes you feel like your concerns are valid. I've never felt rushed or dismissed. He takes the time to understand what's going on and explains everything clearly. It's incredibly reassuring to have a doctor who not only takes your symptoms seriously but also works with you as a partner in your care. I genuinely trust his judgment and feel confident in his hands.

This ER staff is exceptional. The girl who greets you, walks you through the paperwork, and calls…read morethe insurance company. Excellent. The nurse who starts the process for the doctor. Nurse Jackie is personable, caring, and excellent. Dr. Zevallos not only cared for my teenage son, who was diagnosed with a double whammy (Covid and Flu A), but was also concerned for our family as a whole. Exceptional care from all. I thank God for all these kind, caring professionals who helped us today.

I love a healthcare practice where everything is in house. LabCorp is in the building and they send…read morethe request directly there so he just go down the elevator and get your blood work before you leave for the day. They are also connected with other specialties besides family practice in this large group. They have cardiologist, orthopedic surgeons, gynecologist, eye, doctors dentist it makes the sharing of information about your health with your Primary Care Physician seamless and easy.

Keeping it at 1 star. The phone response has much improved but the clerical staff are not very…read morefriendly and they are just not personable or professional. Last thing I want to see is a nurse wearing headphones or who has to ask the patient what their weight was because they "forgot" and they do the bare minimum. Maybe Vanessa was just unique and cared for her patients but their replacements are there just there to collect a check or so it seems. This place has lost everything that made it great, and can't bring myself to recommend them to others. Do better or at least do something.

These folks, especially Steve and Tanya, are so sweet and helpful! Truly a ten out of ten for how…read moreeducational and helpful they were. God Bless y'all! :)

I visited a facility on 12/27 and did not receive a bill until February. My insurance was never…read morebilled by the facility. None of the numbers on the bill lead to speaking with anyone. It leads to dead lines. I called the facility and they are not able to do anything. My insurance needs information in order to pay the bill, which I did not even receive in a timely manner as required by Texas State Law. Someone at Citra needs to fix this as it is horrible customer service and illegal. The level of care received here was horrendous. I walked out worse than I came in.

When Ashley PeSek, PA told me I shouldn't have gone to the ER and should've come to them instead,…read moreit completely dismissed the reality of what I was going through. I didn't go to the ER for no reason -- I went because All Care isn't open 24/7. I was getting worse, I couldn't sleep, and I was genuinely scared. I would've gone to urgent care, but they have the same limited office hours. When I tried to express to Ashley PeSek, PA the PTSD I've developed from previous medical encounters, I never expected her response to be, "You need to take accountability." That hit me hard. Yes, I went to the ER and eventually got the medication I needed, but only because the ER helps you first -- before asking if you're paying with debit, credit, or cash. I couldn't afford the prescription beforehand. The allergic reaction I had wasn't minor -- it came from an unknown source and caused painful, pus-filled welts that made it hard to even get out of bed. Still, she downplayed it -- questioning what the ER doctor said and reducing it to mosquito bites. I'm 21 years old. I know what mosquito bites feel like, and that wasn't it. Her response shook me because Jessica Agwumaro, PA and Dr. Osehotue Okojie would never treat me like that. They have always shown me compassion, respect, and understanding. They never judged me, and they always listened. They diagnosed conditions that other doctors overlooked, prescribed the right treatment, and helped me get better -- both physically and emotionally. So yes, I'll take accountability for not going to pick up the medication right away -- but let's be honest: accountability doesn't pay hospital bills. It doesn't buy prescriptions when you're sick, broke, and out of work. It doesn't ease the weight of medical debt. I don't live a luxurious life -- I'm just trying to survive. I'm not saying All Care is a bad clinic. In fact, I've had some truly positive experiences there, and both Dr. Okojie and Jessica Agwumaro, PA are outstanding providers. They're even listed on the clinic's website -- unlike Ashley PeSek, PA, who isn't. But I can't ignore how her care made me feel: dismissed, belittled, and emotionally drained. What I experienced with Ashley PeSek, PA felt cold, lacking empathy, and out of touch with the reality many patients face -- especially those of us who don't have a financial safety net. I'm not asking for anyone to lose their job. I just wish providers like her were required to receive more cultural competence training and psychological sensitivity education -- especially when working with vulnerable and marginalized patients. After that appointment, I sat in my car and cried. I had come in to get my FMLA paperwork filled out and was blindsided when I was told it would cost $100 per page, on top of my $65 copay. I had only brought $100, thinking that would cover everything -- and found out it wouldn't even be enough to get one page done. None of it was covered by insurance. I've been on sick leave with no income, and I've already spent everything I have on hospital visits and medication. Being told that I shouldn't have gone to the ER, or that I should've had my 17-year-old brother pick me up to get my prescription -- when the truth is I simply couldn't afford it -- was deeply hurtful. I didn't say all of that in the moment because I was already explaining I couldn't afford the FMLA paperwork. I was overwhelmed, ashamed, and emotionally exhausted. But even if I had gone into full detail, nothing should have justified the lack of compassion I felt in that room. That appointment wasn't just disappointing -- it was emotionally damaging. So no, I don't want a follow-up visit because I simply cannot afford it, nor do I have the emotional capacity for it.

I love this Office, it has an awesome atmosphere, the staff is so friendly and welcoming. The…read moreDoctors are top notch. I received the BEST healthcare in the world....Love this place

I came in this last Saturday and everyone in the office was super nice and welcoming! They eased my…read moreevery anxiety and actually listened to my concerns. So many urgent cares and doctor's offices these days act like patients are wasting their personal time, but this one didn't. Literally every person I talked to had a smile on their face. As someone with major doctor anxiety, this location was very refreshing and accommodating. I will say that it was very hard to find a parking spot with all of the retail stores surrounding it, so be prepared for that. It would be nice if they had designated urgent care parking so patients didn't have to walk across a hot and crowded parking lot with a fever, but you can't have everything. Regardless, this location will now be my go-to for any urgent care issues!

This office experience with front desk people and there gossiping about patients is very…read morecondescending. Im sitting at the table and hear the black lady asking the Hispanic lady why did I still have the key? If my items are locked in the establishment cabinet for drug test and i don't produce enough urine sample the first time around I have to wait. I'm right here I can hear. Also speaking on other patients information while there in the back isn't patience confidentially. Learn how to train you staff to be better when handling information it doesn't show quality care.