I am a patient of Anchor Point Primary Care, and unfortunately they use Carent Lab. This lab's billing process and follow-ups are simply a joke. (i) When I was charged mistakenly by Anchor Point around $300 for an annual, I called them and they said there was an error and corrected the code and eventually my account was $0. (ii) 4-5 months later, I got this "debt collector" letter for what I owe to Carent Lab for $14. Why? Because apparently they don't send bills and I was the one who was supposed to not just call Anchor Point and but also Carent Lab to check if I owe something. I am sorry but you guys are business partners and you need to take care of your patients and do this billing stuff in coordination when there is a significant error. While I was expecting an apology for the original bill, getting a debt collector letter is simply not how things should work. read more

Billing department is completely incompetent. After paying a bill of theirs I discovered it should have been covered by insurance and for over a year they had been sending claims to the wrong address. Despite my insurance sending multiple letters to tell them this, they never corrected the error and eventually billed me. After I informed them of the error, it took repeated calls for them to resubmit the claims and refused to do so for the older claims because it was allegedly too late. For the older bills I paid 3 times what the insurance company would have paid out and will not receive a refund because billing couldn't do their job. Moral of the story: Don't pay bills from this company until you've double checked they did their job correctly. read more

AVOID AT ALL COSTS. The billing department is not functional at all. They only handle information via mail or fax. And department representatives do not know what they're doing. I've been trying to pay a bill from them for over 3 months because they can't get their systems to work to mail me a correct bill or view my insurance company's documentation explaining why Carent is incorrectly billing me. Feels like a huge scam. read more

This company is a scumbag company. Sent a supposed bill for $5 to a collection agency. Bill was never put in my patient portal. Supposedly this is a balance after my insurance paid. I got a notice by text!! Not by mail or even email. read more

They have the most incompetent and shadiest billing practices I have ever encountered. They provide wrong information to insurance and send the bills to collection once insurance rejects the claims. My family and I will no longer trust or associate with BCH simply because they use this shady provider as a lab partner. read more

Still no answer from this company. If I could give them a zero I would. We need a single payer medical system now. The profit of this companies on the misery of people is macabre Update- we are trying to purchase a house now and this horrible company didn't retract the debt collector and now we have bad credit. Worst company in the front range!!!!!! read more

See all

I've paid every bill received from this company and now almost a year later from lab work they sent me to collections? I haven't heard from them until now so.... how exactly does this work? Now I'm having to request old statements from my credit card to prove I've paid. I figured that after six months it was safe to through out the receipt, apparently not. I have spotless credit and I don't appreciate this at all. I'm actually infuriated. I'm going to the BBB if I can't get this resolved quickly. read more

Never got a bill for the $27.00 owed for lab work and then I was sent to collections. How about actually BILLING for your services BEFORE sending someone to collections? Man, some companies need better leadership and this is one of them! read more

boulder community health entered the wrong code for some blood tests for my annual exam ( which is free and fully covered by law) and 9 months later this Carent laboratory ( somehow associated with BCH) is trying to collect $140 from me rather than from the insurance. Letters, emails, calls were all ignored and i feel i was treated with extreme ignorance by both BCH and Carent labs. Also when you try to contact Carent labs there is no actual address for their billing office http://carentlabs.com/about-us/contact-us read more

Thieves and morons. Screwed up the insurance claim and 2 yrs later sent my account to collections.

This company has stolen money from me. I had to get a lot of different bloodwork last year due to chronic hives that were unexplained, so there were a lot of different dates of service. I went to Platte Valley in Brighton (which is sad b/c the staff that works there is nice, but b/c they use this Carent service, I will never go there for labs again. First of all, this company, Carent, will send you like 12 different bills for different dates. They refuse to combine your bills into itemized statements for your name, so that you actually know where your bill is. I called and was trying to be on top of my account. I don't let things go to collections. I communicate with the company. Not to mention I have worked in a call center myself, and I know a rude customer vs. someone who has just been wrongly charged for something. They charged me twice for a bill of $50.85 back in February. They then proceeded to tell me that it would take 6-12 WEEKS to see a refund. It is now August (25+ weeks). And not only did I get attitude from their staff for asking for proof of my payments and for them to just simply tell me the card number they "refunded back in April", to which he said it was the same card they charged originally (my bank card...and the only thing on there are the charges...no refund), but then I also found out they sent me to collections for a different bill of $29! Even though THEY OWED ME MONEY?! They could have just paid for that bill out of the $50.85 they stole from me. The man I spoke with on the phone today was rude, couldn't be bothered to do his job, and was very condescending to me for a legitimate problem, and the girl back months ago was rude too. It such a crazy and nagging concept to have someone do their job these days. I am contacting the better business bureau. It is crazy how much businesses and their rude employees can get away with. Send your customer YOU owe money to...to collections...? Really? This was a new one for me. Dang...if I could rate -50 I would, b/c that's what they literally stole from my pocket. During a pandemic. While I was trying to keep my account current! And wow...it sounds like this collections trend for customer's that are trying to stay current is a trend for this company. I wonder if they get incentive for it or something. Screwy and shady company. I hope I get my $50.85 back....could use it especially during these times. read more

Do. Not. Get. Labs. Done. With. Them. I payed the bill that they sent. I already have bad credit and am trying to build it up. Then I get a letter from collections telling me Carent sent my "outstanding balance" to collections. If these people aren't scammers, then they're maliciously negligent. Not my credit is hurt even more for having paid my bill. Lovely. read more

Like the other reviewers, I would also give this company zero stars, if possible. After never receiving a bill from Carent, I suddenly received notifications from a collection agency. I called my insurance carrier who said they never received a bill from Carent. Carent claims my insurance company denied the claim because I wasn't covered. Hmmm... I've been covered and employed for YEARS. So I got both Carent and my insurance carrier on the phone together and it became apparent the Carent billed the wrong account. Fine, mistakes happen. I was assured that they would send the bill to my insurance company and they would contact the collection agency to put a hold on the account (and thus not wreck my credit). Fast forward to a week later... I get another call from the collection agency. I call Carent. I get more promises of "We're working on it and will contact your insurance company and the collection agency." I ask for a call back when this is completed. The response, "I'm sorry, Ma'am. We can't make outgoing calls." Seriously. What horrible service. I think a call to the Better Business Bureau is in order next. read more

I had a very positive experience with Carent labs recently. At some point, either the doctor or Carent made an error and submitted a claim for a vitamin D test to my insurance that I had wanted to self-pay. The insurance company denied the claim and wanted to charge me an exorbitant amount of money. I called Carent, and found out that they had, on their own, written off the cost of that vitamin D test rather than pass it on to me!! That saved me so much time and effort. Thank you guys. read more

I created a yelp account just to trash this company. For 2 visits i was billed 10 separate times. I called the billing to complain that i lost track of what i'd paid for, and what i hadn't paid for. They said they couldn't give me a consolidated bill, so they re-sent all 10 bills again. So i paid all 10 bills only to find i missed one. Instead of contacting me, they sent me to collections. I will never go back to BCH again for bloodwork. read more