Had a sewer backup while doing a jetting and the plumber called Cleveland Water & Fire Restoration…read moreto come help. They took lots of pictures and set up fans and humidifiers until the cleanup team could come out. Billy Luke and Leon came out today and did amazing job getting all the sewage and sediment out. In 3 hours They disinfected and sanitized, tore iut a wooden storage unit, ripped up damaged flooring, through out damaged items and carted it away. Everything is being handled through my home insurance by this company and I don't have to do anything once I field the claim. Highly recommend!!

In order to best understand how horribly scummy this company is, let's understand the background…read morefirst. I am a first time home buyer, who just bought a house in august. We realized we had a hole in the roof of an addition on the house towards the end of October. Water leaked in through this hole, soaking the frame within and finally leaking through the ceiling of the addition, which is when we actually noticed it. Unfortunately, by this point, the damage was done. From October through nearly the end of November, I was frantically calling contractors and roofers everywhere to get someone to fix all of this. Some would fix the roof, but couldn't fix the inside. Others would fix the ceiling but wouldn't touch a rolled roof. Eventually, I stumbled upon Keselman Construction Group, who said they would fix it all. And they suggested I also work with Cleveland Water and Fire Restoration - the worst partnership they have ever made. It all started out like a typical sales person pitch. The "first responder" would come out and take a million pictures, with the moisture meter and infra red camera to show me how much water damage I have everywhere (in this room and the garage that shares a roof). But it felt as if he didn't actually know what the workers were going to do, because he told me that CWFR would be able to demo things and haul all of the damaged items away. (They apparently don't do that btw, or at least, they workers they sent out said they don't do that) So he writes me a quote for $3500, and strongly advises me to open a claim. He pushily reassures me that insurance will cover everything and that they have a team dedicated to ensuring they get paid by insurance. So I open a claim. Worst mistake ever - because now they are going to rob us all blind. Here is the timeline following all of that mess: They send out first truck. The workers check it out and say they can't do anything because the hole isn't sealed. They also tell me they don't demo stuff, and probably won't be able to do anything in the garage. They leave. KCG seals the hole, I ask for a new quote because some time (2 weeks) has passed from the initial quote and the damage doesn't actually look that bad. CWFR comes back with a HIGHER quote of $5000. Mind you, nothing new has happened or changed for them to come back with an even higher number?! I call doug blake to discuss this new quote, to which he haughtily states ""I don't see why you're upset, insurance is going to pay for it." (tbh this is very rude and dismissive and not good customer service.) Whatever, I am tired of arguing and my house being a mess, so I let them come. They stated I had all this water/dampness in the inital quote in my addition and the garage, and yet all they addressed/mitigated was this 5' by 8' area in the addition. (see picture attached) How much do you think this would cost? For a little bit of 'antimicrobial spray' on the beam and in the garage, two fans, a dehumidifier, and an "air scrubber" that all ran off of MY electricity, they charged $4415. They didn't do anything else. If I were to do this again, I would've taken just a little bit longer to do more research as there are other water mitigation and mold removal companies that do a better job with communicating amongst their coworkers and respectfully with the customer. I would give this company negative stars if I could.

My mom hired this company to help her recycle her used belongings and she was so happy that these…read moreitems, which were in good condition, would find a new home where they would be used. The folks were friendly, polite and all in all did a great job. Jodi Williams gets 5 stars from us!

I would highly recommend Profi Property Solutions. Owner ( Jody) answer my email and came out when…read morehe said he would gave me a quote ( very responsible) I was very please with his knowledge n professional services i hired him. Job was completed next morning over and above expectations. Thank you so much - job well done

We requested them to remove a freezer from the basement, they did it without any concerns, always…read morefriendly. We called them Again on Monday to remove a washer and replace it with a new one in our basement. Again friendly , removed with no problems. All for a low amount of money .

We called the company and set up a removal service and they said that they would be able to do the…read moreservice and then when we set up day and time, they turn down the service and now we are in a loop about trying to find someone else to do the work. We also had people to help them and we never heard back from them again. Poor service.

Brayden Thornton of JunkBusters did an excellent job of removing our residential construction…read moredebris at a very reasonable price. He arrived on time, was highly efficient and pleasant to work with. - Nick M., Gates Mills, OH.

It's been 2 years since they did my neighbors roof. I live in a townhome so our homes are…read moreadjacent. They did not account for the 3-story height of the home as they threw shingles off and they landed on my newly powder coated (offsite) front steps all the way to my front door, and on a brand new deck and new patio table and chairs. I'm writing today because I noticed my painted metal patio table and chairs that were all scratched as a result of flying metal and shingles (as was my newly painted front railing) are showing premature wear as a result. My sandstone steps also had black marks from landing shingles. When I spoke to them about all the debris and damage they all but suggested it wasn't their fault. They asked me to email photos which I did and never heard back. I was too upset to pursue any further action at the time. One thing they did do was show up the next day unannounced and started sanding the black marks off my front sandstone steps. When you see the photos keep in mind they were working next door not at my home!!

We had West Side roofing do our roof yesterday and today. I was very pleased with not only their…read moreprofessionalism but the price as well. The crew was polite, cleaned up thoroughly and were very efficient. I am very happy with the work they have done.

Great service!! Called on a Tuesday, roof fixed that Friday!! Will use for all my construction…read moreneeds!!

Start to finish, it was the easiest, most pleasant experiences you could have with a home…read morerenovation project. Joey came out and did measurements on the roof, the next day I had my estimate in my email, signed and they were on property within a week. The roof was done within a day, and oh wow at the difference. Joey was here at the end of the day, taking pictures and we are absolutely thrilled with our whole experience. I would 10/10 recommend to anyone looking for a roofing company.

Standing in front of my house as the fire department was putting out the rest of the flames,…read morewatching my whole world crumble in front of me. This company approach me with a business card trying to get an early jump on making a buck off of my misfortune while still processing this ordeal. This company is only concerned about making a dollar shame on you.

Our kitchen faucet broke and was leaking as well as a crack in the drain. After we had that all…read morefixed, ServiceMaster came and dried up all of the wet areas. They had real good equipment to detect the leaks, left fans and a humidifier for a few days and got it all dried. They are very thorough and did an excellent job.

During the storm of early August a small piece of siding blew off the house. It would take longer…read moreto set the ladder than install the piece. We got quotes that were quite frankly outrageously high. Taylor Wright of Wright Home Renovations (440-465-5834) gave a most reasonable price and did a great job. He is a great craftsman and great company. If you have a job and don't contact him, you are missing out on dealing with a great contractor. He will finish what he starts in a timely manner.