This place was great. They had really great cars, a friendly staff and it wasn't an all-day…read moreordeal. Jason and Samuel were fantastic. Not pushy and got us into a great car. I changed my mind, I was almost happy until I found out they didn't transfer my plates so they charged me for new plates plus the drive-away neither of which they should, They apparently believe the state law doesn't apply to them and they can do as they please. 1 week later and 3 days of calls no return, no registration filed, and no way to get a hold of anyone above the general manager (Chris) who doesn't listen. I am still dealing with this mess. So who knows maybe Ill edit again.

I went to this business and purchased a car in September. It came with a warranty. November the…read moreengine light came on and smelled like something was burning. I called silver rock they told me to take it to pep boys. Pep boys told me my oil was bone dry and to take it back to drive time because the car was like that when I bought it. I tried to take it back. They wouldn't accept it back. Two months later I'm still getting the run around and my car is not fixed. I have got a lawyer. DO NOT BUY ANT CARS FROM THIS PLACE! THEY SELL LEMONS AND THEN EXPECT U TO GET IT FIXED!

NFCU your rates are incredible but the service is terrible!…read moreIn all of my years as a c.card holder and currently 12 major cards, NFCU by far is the worst. When it comes to protecting their card holder they offer almost none. On several occasions it has been my experience that they require the card holder to summit unrealistic proof for dispute whereas other companies will normally credit the customer until or unless the merchant in question prove their counterclaim. On this last claim four different dispute agents failed to read previous notes which added to frustrations and difficulties to follow up and resolve. . . smh

NFCU your rates are incredible but your service is terrible compared to USAA. Was in the Navy for…read more20 years and 6 months before I retire you ask me if I want to switch my checking to active duty checking. Seriously? Furthermore I currently have a mortgage application with you. However, I call and call and cant get the person who is appointed to me to help me but i get calls and emails of other people on behalf of that person that are willimg to help. The problem is thay also dont follow up or email me after i tell them to email me so i can give them the new information for my loan. Lastly, why am i dealing with 3 different people for my loan. I am so confused to who is actually processing my loan. Ive been with you since I was 15 and you treat me like I just started with your organization or I am with wells fargo.

The Customer Service Reps are the most polite and courteous and professional that Ive experienced.read more

Great service, courteous staff, efficient and their rates are competitive. I have recommended NFCU…read moreto others.

I've been a customer of Volkswagen Credit for over twenty years. I've had my ups and downs in life…read moreand Volkswagen Credit has always worked with me through the tough times and been more than happy to take my money in the good. Sure, they've made some mistakes but they've always fixed them promptly. I've been very happy with their service.

VW Credit is the WORST! I traded in my lease 3 weeks ago, the Genesis dealer paid off my lease via…read moreACH. Payment was still taken via Auto Pay because VW Credit ONLY accepts payoffs through a website (that doesn't even say VW anywhere in it). When I called for assistance, I was told it's "company policy". When I asked about how to get a refund, I was told "dispute it with your bank". When I asked to escalate, I was told "no. There's nothing anyone can do for you. This is company policy". WORST. CUSTOMER. SERVICE. EVER.

First of all, horrible service. Shame on Audi for outsourcing their financial center to Mexico, as…read moreit's a big language barrier to speak with reps that don't understand English well. Second, the payments don't reflect accurately in the financial app, and it's very concerning. I have been a long term BMW customer that switched to Audi 2 years ago and i REGRET it. Their customer service is not good, their app is not good, their dealer services are pretty bad and they seem sloppy in many ways. Very disappointed, don't recommend them at all and it's a shame they CAN'T GET IT TOGETHER!

Audi Financial Services is one of the worst companies I've ever dealt with. They clearly have no…read moreidea how to handle basic multi-state paperwork. I'm still waiting on something as simple as an electronic lien release required in Wisconsin, which should not be this difficult. Every time I call--daily--their representatives are rude, condescending, and speak in a commanding, dismissive tone. No matter when I call, I get the same useless response: "next update next Tuesday." It's the same line over and over again, with zero accountability or progress. This level of incompetence and unprofessional behavior has cost me a significant amount of time and money. Completely unacceptable.

Pleasantly Surprised. Had an unhappy relationship with Gurnee Hyundai over my 2020 Santa Fe (oil…read moreconsumption) and wound up trading it in on a 2026 Santa Fe (actually LOVE this vehicle). Thrilled to find that the "New & Improved" Gurnee Hyundai is exactly that; New & Improved. Staff were pleasant (Service & Parts), and leadership honored a promise made by someone who no longer works there. From the shuttle driver to the service writer, to the mechanics, my experience 6/10/26 could not have been better. I sincerely hope this is the new normal! I was blessed by their commitment to service.

Our college-age son's vehicle wouldn't start, so we had it towed to Gurnee Hyundai for diagnosis…read more The service department told him the car needed a new engine for approximately $14,000, or a rebuilt engine for $13,000. Wanting a second opinion, we took the vehicle to another mechanic, who determined that the engine did not need to be replaced. They correctly diagnosed the issue and repaired the car for substantially less. Unfortunately, this is the second time we've experienced what we consider questionable service practices from this dealership. Based on our experiences, we will not return and cannot recommend them.