I've been a customer of Volkswagen Credit for over twenty years. I've had my ups and downs in life and Volkswagen Credit has always worked with me through the tough times and been more than happy to take my money in the good. Sure, they've made some mistakes but they've always fixed them promptly. I've been very happy with their service. read more

VW Credit is the WORST! I traded in my lease 3 weeks ago, the Genesis dealer paid off my lease via ACH. Payment was still taken via Auto Pay because VW Credit ONLY accepts payoffs through a website (that doesn't even say VW anywhere in it). When I called for assistance, I was told it's "company policy". When I asked about how to get a refund, I was told "dispute it with your bank". When I asked to escalate, I was told "no. There's nothing anyone can do for you. This is company policy". WORST. CUSTOMER. SERVICE. EVER. read more

My family and I paid off her 2019 Volkswagen Atlas in late May and we still haven't received our title. Please DO NOT purchase a vehicle from Volkswagen Credit. The monthly car payments and interest rates are too high! We deeply regret getting a Volkswagen. We paid nearly $800 a month for a vehicle with no liftgate, no heated/cool seats, no engine start/off button, and no navigation, no sunroof smh. Never again!! It's a scam! read more

I will never, ever borrow again from Volkswagen credit. We paid off the loan to our Jetta on October 26th 2025. After a multitude of phone calls and threats to retain a lawyer, they finally released the lien on June 3rd 2026. That's just a little over 7 months that they held the lien on our car where we could not trade it in or sell it, because they had a lien registered against it. They admitted it was by their own mistake when they were changing companies that managed their electronic lien releases; however they did not make much effort in resolving the problem. I would say that their customer service sucks, although most of the agents I spoke to on the phone were polite, they did not get anything done to resolve the problem. read more

I contacted Volkswagen Financial Services to ask whether any goodwill assistance might be available regarding approximately $400 in accumulated late fees due to recent financial hardship. I fully understand the terms of my contract and was not disputing them; I was simply asking if any support options existed. Unfortunately, the interaction I experienced with both the representative and the manager was extremely disappointing. The conversation felt dismissive and confrontational rather than supportive. Instead of discussing potential solutions, the focus was primarily on reiterating contractual language. Most concerning was the manager's response. He stated that to "not take up more of my time" he would apply a one time $100 credit, but also said he would be placing a note on my account stating that no further credits should ever be granted, referencing assistance I previously received during COVID and natural disasters. Hearing prior hardship accommodations presented in that way was both discouraging and inappropriate. I hope this feedback prompts a review of the call and reinforces the importance of respectful, customer focused communication especially when customers are reaching out proactively to resolve an issue. read more

My inlaws had least a vw in 2004 and the lein is still not of their title of the car.They brought out the car in 1/23/08. The lein is still on and can not get anyone in the company to help. Hope do the fun a company. This just horrible the stress it is putting on us. Not only that we can not sell the car too. read more

STAY AWAY FROM VW CREDIT!!!! IS A NIGHTMARE!!! More than 1 month of a pay off with ducati financial (division of vw credit) and still no lien remove. they dont know how to remove it and every day is a new lie and fight with them!!! Service is terrible call center is a disaster and if you escalate the situation and speak with managers is worst they leave you talking and they dont care. read more

VW Credit is a nightmare if not more than that. I leased a car with them. They charged me around $189 more than my monthly payment without providing break-up or reason for the extra charge. There call center has no clue. Asked me to send my complain to a fax number, which I did many times only to get a response that they could not reach me over phone suggesting to call their call center again. They never called me. I reached the call center again, and they suggested to send fax again, and the loop went on. Later on, I wanted to buyout the lease to get rid of VW credit horror. I wanted to take loan from another service, the VW just refused to cooperate and blocked access to my account and sending all my requested document there which I could not access. I called their call center many times, requesting to send my documents via email as I cannot access my account either via app or web. They insisted to get it in my account without supporting to access the account. Finally I pay them the money but it is more than a month, they did not return my documents or did not even acknowledge that they have received my payment. VW credit is a complete DISASTER." read more

Cannot get VW Credit to file excise tax abatement and refund me the money they owe. I sent them required documents September 2023 and every since they promise to send the application and fail to do so, or they see in some kind of log that prior agent reported that application has been sent, and they refuse to talk with me further because I have not waiting 12 weeks. Finance manager at dealer where I bought they car says VW credit is terrible and they can't even get what they need, and he had no help to offer. read more

Worst company I have ever worked with. I paid off my car and it took over two months to get notarized lien release.

I would give zero starts if I could. And I am not usually one to give bad reviews but VW Credit is astoundingly horrible for service. I have been trying to get lien release paperwork for 4 weeks now. I called and thought it was all setup. I had to go to a store to fax my info to a woman I was working with. I called to make sure she received it. She did and informed me it would be 5 business days then mailing time. Two weeks passed and I called again. After the 4th time having to give more security information then I have ever been asked for before even though I had my account number and ssn (especially since the account was closed in 2013 and I did not remember my house number at that time) (they still ask for full ssn instead of last 4 digits!) I was told there were no notes that anything transpired with me two weeks before. I was quite upset. They said it would be another 10 days plus mailing time to get that to me. They did offer to FedEx it to me and said I would have it the middle of this week. He even gave me the FedEx tracking number. It's Thursday and FedEx only shows the label was created but they do not have it. so I called back. After the same crazy security questions I was transferred to someone who said it was sent out via regular mail and I should see it anytime now. Do I trust this is true? Absolutely not. Do I expect to have to call and answer more security questions (each time I am transferred by the way)? Yes I do. Even in today's transactions there are no notes under my account. It's not surprising they have a 1 star approval. Obviously they do not care. They are the go to credit service when you are buying through a VW dealer so why should they care. I wish someone would let VW know about this. read more

VW Credit holding my title hostage If I could give no stars I would! OMG, it's been 3 months. I called to ask when I would receive my title and the guy said he didn't know it could be months more!!!! I paid off my car the end of March. He said my title has been created and is on file but no way to expedite it or even know when it will be sent. This is ridiculous! Because I felt I couldn't just sit here and stew, I also filed a complaint with BBB (Better Business Bureau). Can't hurt at this point. read more

Horrible service !! They took out of my bank account twice the monthly payment and it's been almost two months that I haven't gotten my money back, just so disappointed read more

VW Credit is awful and I believe the finance team is holding on to money post car return. This is FRAUD. Do not do business with these people they owe me 2,400.00 of overpayment. I think it is internal fraud within the company itself. everytime i call the customer service agents they tell me a different story. It is a shame because I like the cars but if I cant trust who I am dealing with in terms of handling very private information. This is the case where the CEO Horst Meima should be aware of what is going on! Customers should not be taken advantage of like this. Theoretically I will be getting a refund and this will be reported to internal compliance but it is hard to believe that there is any satisfaction for me. I also feel sorry for the dealerships that are required to deal with this. This is no way to treat a customer. read more

Do not lease or buy a car through VW credit. They will not submit your paperwork to the DMV after you buy your car. Even the secretary of state's office was shocked. read more

I paid off my car over two months ago. Still do not have a title, several calls later still waiting for an answer. These people suck and I recommend staying away from them. read more

I am going through a divorce, which is difficult enough. Unfortunately, my vehicle has my husband's name listed first on the contract. My name IS on the contract, it is not ONLY in my husband's name, his is just listed first. I asked for my name to be added - not for his to be removed, just mine added - to the bill/invoice so that the post office will stop forwarding the bills to my husband at his new address, but apparently that's impossible for them to do. I do find it funny that they had ZERO issue taking MY money from MY account that doesn't have my husband listed, but they couldn't print my name on the bill simply because his name was listed first. The manager that I spoke to, Grant, even had to audacity to tell me before I hung up that I can call back any time and they be happy to take care of me - even though they did nothing to take care of my or my issue. I will never be doing business with this company again if that is how they treat their customers. read more

There really is no rating for VW from me. I have had a loan since 2017, and wasn't suppose to have it paid off for several more months, however I paid it off early. Why? I am not receiving my lien release and don't understand the excuses that are their business decisions, certainly shouldn't hinder my ability to receive what is owed me. I fulfilled my contract and yet they get to take their time releasing the title to me???? If I took this long to make my payments they would have repoed the vehicle... Here is my recommendation if you are thinking of buying a vehicle, especially VW... go to a local bank, that way when it is paid off you can go into the establishment and receive your title right away... after being on the phone several times for 50 minutes to an hour each time, I got nothing but excuses. So sad really.... read more

Made my payments faithfully...never late. I moved to Florida and registered my car there. When I paid off my loan, early, VW Credit sent notice to NY DMV, understandable, but when I asked them to resend lein release to Florida, it was somehow impossible for this huge company to send an e-release, which is the only release Florida will accept. I had already purchased another VW, from a dealer in Florida, did not finance through VW because their rate was higher. Any bank in the world would have sent that e-release no problem. Now I can't get my title to my older vehicle because Florida won't print a title with a lein on it...beware. Missing NY right now. read more

My experience is being really bad at this time. I paid my Lease Loan on December 2022 I sent all the paperwork needed on 12/21/22 and as now I did not receive my Title with the release. I called yesterday 02/09/2022 and the lady told me that my title was requested to the DMV on 01/13/2022. And if I want I can call to the DMV directly asking for the Title. When I think it is their duty not mine. Let's see what happen in this next days. read more

I leased a 2021 A6, turned it in August 24. Received call in June to schedule a pre-turn-in inspection. I was told this could be done at the dealer or with a 3rd party. I elected to use the dealer. No other issues reported as the car was nearly mint for being 3y old. Was told the tiny rock chip in the windshield wouldn't be charged. Come to find out they charged me $600 for the rock chip, said the dealer "Couldn't do inspections," and charged me additional fees for being 10-14d late because the dealer couldn't schedule a time for me to turn the car in. I eventually showed up and turned it in without an appointment much to the chagrin of your typical service/sales staff. Months later, after moving for work, I started receiving calls from VW credit. I was billed $2100 in total, of which maybe $500-700 was appropriate. I paid the balance over the phone by giving my CC information, and received a "Confirmation number." Months go by and I'm still getting called from these imbeciles. They told me I still had a balance. I asked them numerous times over several calls, wasting hours of my life, to figure out why this happened. I paid the balance, received a confirmation #, but somehow VW credit didn't charge me? After several more weeks they never told me why it happened. I said "well why would I expect something different to happen the second time?" "Let me check with my supervisor and call you back." No call back. Several times I had this exchange. Finally I offered to pay a "settlement" of $1800 or $1900 dollars. These imbeciles are complete fools. Was planning on getting a Q7 with the 3.0 V6, but now I won't ever deal with these (insert 4-letter word) people again. read more

I have been a VW leaser for 12 plus years.... I totaled my Atlas in the rain the car itself saved us. However, My insurance CO. sent the pay out to the VW dealership in Illinois credit collision dept. 818-936-1417the agents Angie and Jose were so rude to talk to total jerks. second the contract which I signed and didn't know about under 25N on the contract . They kept all the equity and they said I don't own the car so I will not be getting the equity. so people read 25N before you sign it is a complete rip off they technically steel you $$$$$ Make sure the insurance company sends the check to you and you pay off dealer or they will keep your $$$$. I am so pissed this world is so Greedy read more

Do yourself a favor and do not request financing through this website. They did a hard inquiry on my credit and gave me no loan, no interest rate, no nothing, just a useless confirmation number. I called to customer service asking for a solution and they told me to go to the dealership to negotiate, which is what I want to avoid, because it's an exhausting process %$@#$! This is a fraud!!! read more

I tried to trade in my car towards the end of my lease. The dealer who wanted to buy was quoted $2000 more than my payoff quote. The clowns who came up with these numbers didn't even have the balls to talk to me on the phone or provide any kind of explanation. They simply declined to speak with me. The appraisal inspector was very rude and unprofessional. Bottom line they want to milk the captive customer. This company has some terrible businesses practices. I strongly advise against leasing with them. You will end up paying way more than you bargained for. read more

Completely disorganized. Completed my second lease with VW and decided to purchase the second car at the end of the term. Sent in the paperwork and check, and didn't hear anything. Finally got through and they moved on processing it. Weeks later, didn't receive any confirmation nor the title. Followed up and they expedited sending the title (signed and notarized) but it's for THE FIRST CAR which I gave back after the lase FOUR years ago. I'm in a bind, not sure they have record of my purchase and I don't have an active title. read more

They are not willing to work with anyone even though is my third and last VW. I have an offer from Carmax for $16,800 for the car and my payoff is $14,500. When carmax call for payoff they were quoted $19,100. Call them to return vehicule 1 month earlier and still they want me to pay for disposition fee, last month premium etc They are a greedy bunch. read more

NEVER AGAIN!!! Waiting for my title for more than 60 days now. Cashier's check was sent ($34,262.30) on 12/23/22 and processed on 12/29/22 to purchase the car after lease ended. I called VW Credit 4 times (1/11/23, 1/24/23 2/24/23) to get an update on the title status to sell the car to Carmax. Since late December, Carmax offer dropped from $43,000 (12/27/22 and again 1/26/23) to $36,600 (2/28/23), a $6,400 value/offer loss. Every time I called VW Credit, they said that they are working on it and there is a slight delay given change in title processing company. Every time I called, they said that it will take 5-10 business days. Well, it's been over 60 days now and still no title. They cashed my check over 60 days ago and they are unlawfully holding my title. I could have made at least a 4% interest on that. Also, I've lost (and will continue to lose more) $6,400 car value for not being able to sell MY VEHICLE as VW unlawfully holding my title. read more

Complete rip off. Do NOT lease from these people. It is very similar to a financed loan. Covid hit and I could not afford the extremely high payment of $700 and tried to get out of the lease, they put the entire $31K on my credit as if I bought the car. I am fighting to get this removed. They offered no relief for leasing customers. I really despise these sharks!! read more

VW continues to punt it in the stands. Between awful cars, dealerships that flat out lie to try and get money from you, and now the debacle with VW credit just not giving titles because they made a poor business decision to hire an ill equipped third party to manage titles, I will never own or buy a VW again. I have owned them for 10 years, and I am so fed up. The title issue is the last straw. I paid my car off 7 weeks again, and I still cannot get a title. I cannot even get a straight answer from them on where it is at. Now, they put a banner up that on their website that says they are delayed on titles but have no update and to reach out to their message center. Well, they literally do not respond to the message center, even though you get an automated response saying that you will receive a response from someone within a couple days. They also don't have a repository on your account where it saves the messages; so, you have no proof. Make sure you write down your confirmations when you send a message and screen shot the page. Just avoid them. It is not worth the hassle. I am waiting for my title; so that, I can finally get rid of this hunk of junk and be rid of VW in my life. This is definitely an emotional email because it has been years of dealing with nonsense from VW and VW credit, and I'm done. Just go elsewhere. The dealerships literally cannot even get titles, and the new ID.4s have a recall and can't be sold or driven because they open when you drive them. VW and VW credit are not the companies that they were and are just on a downward trajectory with quality and poor decisions, and customers continue to be collateral damage. read more

Very disappointed in this company. I asked to extend lease for an additional three months, I don't feel comfortable going to dealership due to Covid. I am or was a long term Volkswagen customer and definitely will not be leasing another vehicle. They have no desire to help you during a pandemic! read more

Worst organization to deal with with absolutely no responsibility and no service to customers cannot believe how they can function and still be in business. Trying to get our title to RMV in Massachusetts as we moved from CA. And they are still unable to send it from last September. Totally callous and negligent behavior towards customers read more

II just paid my VW off one year early, and instead of sending DMV a release of the lien, these people sent me a title that shows them as the lienholder. Umm, I thought all those payments meant that there was/is no lienholder at the point of payoff. Now I have to go to DMV with this paperwork and spend more time and money. Also I used to have to call them every time I paid over the amount agreed to, to be sure the extra was credited toward principle. They make things difficult when there is no reason. On other vehicles we paid off the clear title was sent from the DMV. Just my two cents.... read more

I signed a contract for a leased vehicle 11 months ago. I received my statement and the monthly payment is now higher than the contracted monthly payment. I reached out to customer service and they stated my contract was audited and was incorrect so this is my new payment amount. I have been in contact with VW CREDIT for over two weeks now and everyone is saying I just have to accept the new payment amount and there is nothing I can do. I asked for a break down where the increase of $83 came from and they can not provide me with that. The increase has nothing to do with property tax since my state does not release those for another month. I will NEVER purchase/lease another VOLKSWAGEN vehicle from them due to lack of communication and honoring the contract that was signed. Why sign a contract if they don't honor it. VOLKSWAGEN CREDIT ARE CROOKS! read more

Oh My God. This is the absolute worst company. You cannot talk to anyone. You call the CEO office. They transfer you to the customer service department that has no customer service. They screwed up the automatic payments. When we found out we tried to pay it. they refused. We mailed a certified check. Called customer service 25 times. Send two more payments. They have accepted all of them. Finally hired an attorney. Do not buy a Volkswagen. Their model is to take advantage of young buyers. They are horrible. read more

Customer service sucks and is hard to reach. Virtually impossible to connect with their credit team. They should make a app that is easy to navigate and you can set up payments and review all of your account information. I cannot wait to leave VW credit and go back to Capital One. read more

Lack of communication. Terribly inefficient processes. Inability to acknowledge errors on their part, let alone make any effort to rectify the situation. Due to their incompetence I have been unable to get my title transferred to the state I moved to. This is a common need and something that should not take months of negotiation for them to execute. Rude customer service representatives. Bottom Line - if you want a VW vehicle look for ANY other source of financing. They cannot be trusted to work with you in a timely fashion to ensure you can legally drive your vehicle you are paying for. read more

Do not use VW credit ever! Leased a car through VW. At the end of the lease in March 2022, I tried to order a car from Toyota. I was told that VW is the only company that does not allow you to turn a car in until you pay them off. It cannot be a automatic transfer like every other manufacturer. On top of that , the car was paid off in March, it is now August. I still cannot get the Title from them. They do everything to make it super difficult. I even took the paperwork a 4th time to the General Manager of our local VW dealership, and he helped me make sure it was filled out properly. They faxed it over, and VW still would not release the title to us. 5 attempts, overnighted, called VW and walked through it, etc..and I still do not have the title in hand. NEVER USED them unless you want to have a tough time getting your title or anything else. Even the dealership said they are difficult and ultra picky. They do not recommend their clients use them. Btw, I would have given them "0" stars if I could have. read more

Do not buy a car from them!! They are liars and rude!! Even you are a loyal customer They do not care about their customers There are better cars from other companies and credit companies!!! Be smart I leased 4 vehicles from Honda and they had excellent customer service!!! Never again will I buy from VW or use VW credit! read more

They are a nightmare. Every time I ended a lease, they screwed up my tax payments and kept billing me years after I turned the car in. They are impossible to get on the phone. I finally leased a different brand of car to avoid dealing with them ever again. read more

DO NOT do business with this company. The entire purchase was a mess. They ripped me off badly and snuck around with fees. They we're not helpful getting out of the lease. The dealer payoff was $6,500 HIGHER than my payoff and have made it an absolute mess to make it work and get into another vehicle. Very selfish company that does NOT treat their customers right. read more