First of all, horrible service. Shame on Audi for outsourcing their financial center to Mexico, as it's a big language barrier to speak with reps that don't understand English well. Second, the payments don't reflect accurately in the financial app, and it's very concerning. I have been a long term BMW customer that switched to Audi 2 years ago and i REGRET it. Their customer service is not good, their app is not good, their dealer services are pretty bad and they seem sloppy in many ways. Very disappointed, don't recommend them at all and it's a shame they CAN'T GET IT TOGETHER! read more

Audi Financial Services is one of the worst companies I've ever dealt with. They clearly have no idea how to handle basic multi-state paperwork. I'm still waiting on something as simple as an electronic lien release required in Wisconsin, which should not be this difficult. Every time I call--daily--their representatives are rude, condescending, and speak in a commanding, dismissive tone. No matter when I call, I get the same useless response: "next update next Tuesday." It's the same line over and over again, with zero accountability or progress. This level of incompetence and unprofessional behavior has cost me a significant amount of time and money. Completely unacceptable. read more

Atrocious company. Embarrassing that a premium company has such antiquated policies in place. 10+ weeks to process a lease transfer is absurd. Nothing is quick with them they are worse than the DMV! Will never lease an Audi again after years of being a loyal customer. Utter incompetence. Do better! read more

No communication, no support... state title transfer took 3 months due to absolute incompetence of Audi team. Awful awful service!!! BEWARE!!! read more

Worse company to work with. I wish I had done some research before. AVOID at all cost!!

If, by some stroke of pure luck, you are reading this and have not YET purchased an Audi vehicle, are still reading these reviews and considering it... do yourself a favor and AVOID THIS LENDER AT ALL COSTS. Find someone else. Use a local credit union. While the Audi dealership messed up my paperwork (see Audi in Palo Alto, CA and look for my review), Audi Financial services just made it even worse. I found out, totally randomly nearly *2 years* after purchase that, suddenly, my car may not end up being legal to drive within a month or so due to not fault of my own. Essentially, there was still an issue with the lienholder on my title, which I wasn't aware of, and it got stuck in paperwork on Audi Financial Service's side. Essentially: They totally dropped the ball. I didn't realize it until it came time to renew my registration and I was wondering... why didn't I get my reminder? I called the DMV, they let me know the situation. Turns out, there was an issue with my registration and it was going on behind the scenes and I didn't even realize it. Fast forward 8mo or so to today. I moved from California to Oregon. Due to some complexities relating to how CA and OR do things, I needed to manually snail mail filled out DMV forms to Audi Financial Services that they then would need to fill out and then mail back to Oregon's DMV. SURPRISE: 1 month later, called them up they "never received the papers." Reading other reviews, it's pretty interesting to see how suddenly unreliable USPS is when it comes to Audi Financial Services specifically. Weird, huh... they seem to be dropping the ball, yet again. I'm so utterly fed up with them that I just forked over the cash to pay off the car today. I'm thankful I even had the means to do this and I'm HOPING against hope that my title doesn't get caught up like everyone else's. I want my title in my hand because I cannot trust them to administer my loan or my title. I've waited months after moving just to get into the DMV, so I'm extremely frustrated and want to be done with them. DO NOT DO BUSINESS WITH THIS LENDER. Find a local credit union or something. read more

Audi financial services is the worst organization I have ever dealt with. I have spent over six hours today, either on hold or speaking to someone, to get their website to work for me or their app on my phone. And after all that time and all that aggravation I got representatives who didn't listen to the issue I was having and never got a Representative who could help me or solve the issue. And that was after talking to the corporate office also. Pathetic. Finance with ANYONE else if you buy an Audi but DO NOT finance through Audi financial services ever! read more

Audi Financial Services - This is a picture of the error I keep getting. You might find it ironic that it says login failed and yet it tells you to log out. - Auto Loan Providers Near Me - Libertyville, Illinois

Edit: FINALLY received our title 9 1/2 weeks after AFS received our certified payoff check! I'll jump on the bandwagon with all the other negative reviewers! In September of 2021 we decided to purchase the Audi Q5 that we had leased through Audi Financial Services in 2018. We mailed them a cashiers check for the payoff- which they received on 10/06/2021. Its now 6 weeks later... and we still don't have the title! We've contacted them twice in the interim, and heard every lame excuse you can imagine! When we mailed the payoff check, we even paid them extra to have the title shipped to us overnight! I will never do business with AFS again! They only have one job, to facilitate leases and process vehicle titles. It's unbelievable how incredibly incompetent their organization is! read more

Seldom able to access my account, always under Maintenance or not available. Merely attempting to make a payment read more

If I could give this company zero stars, I would. It is now going on 10 months without a title. I've been calling Audi Financial since 7 months ago. I get the same answer every time, they are doing research and will call me back, they never do and when I call back they have no updates. They sent me a paper copy of the lien release and I took it to my DMV but they wouldn't accept it unless it was electronic. Audi financial is negligent and is withholding my rights to own/sell my vehicle after paying it off. I hope a class action follows suit as this seems to be a common trend. I will never do business with them again. read more

Seems like I'm in the same boat as many others. Audi cashed my check to buy out the car in Dec. 2022, but still till this day I do not have a title to show for it. I've called weekly and they tell me since they changed title companies, they're extremely backed up. If anyone processes a class action lawsuit, I'm happy to join. I had a buyer lined up for my car back in January when I was told I would receive my title, and the value of the car has dropped more than 10% since then for the market standards. EXTREMELY DISAPPOINTED. Audi lost a buyer for life. read more

Zero stars would be more appropriate. We have been loyal Audi clients for over 10 years. The customer service at our dealership is outstanding HOWEVER working with Audi Financial is the total opposite. We paid off our lease ( check cashed by Audi on 11/20/23 ) I still do not have the title in hand. Numerous phone calls, endless hold times and have requested a call back from management which has not happened. I will not purchase a Audi again because of this. read more

It is the most frustrating thing to try and make a payment every month towards my lease. The site does not work most of the time and I spend literally hours every month to try and make my payments. Very disappointed.... read more

Audi Financial Services - Auto Loan Providers Near Me - Libertyville, Illinois

At end of lease- told residual is approx 12K- you would think thats what you could buy it for? Not close- have to go thru their dealer and they tack on over 1k in fees and audi adds another 300 or so - in theory no termination fee If you buy it but they call it something else- Want to sell it directly to someone else?- dont even think its going to happen then they charge what they call fmv- in my case 21k Bottom line audi finance is a rip off - they tell you when you buy it that residual price is what you pay------NOT Also be prepared to wait over hour to speak to them read more

THE WORST.....I have been a loyal customer, never late. I decided to be proactive and get the paperwork done to buy my car out. Took months and months to get that done, they had my money, took 4 mo/ to get the title, in the meantime, I lost a ton of money on my car since I wasn't a good seller since they had my money and my title. They made promise after promise.....and even lied at times. I have asked for compensation for what I have lost. DEAF EARS. DO NOT USE THIS COMPANY. Seems like I am one of many that will never use or recommend this company again. If there was a no stars I would picked that....one star seems too generous. read more

We purchased an Audi Q7 in early 2019 and finance through Audie Financial Services. I will never use them again to finance a vehicle...stay away! Not only is there online account user expereince total crap but once you do pay off your loan you will wait FOREVER to get your title! I paid of our loan in early March of 2023 and I am still waiting for my title. I just spoke to someone again at their customer service and received the same BS answer, that the title is delayed with their 3rd party and they are behind in processing. During the process we relocated to another state and now I cannot register my vehicle because I don't have a title! If I wanted to trade it in or sell it, I couldn't either because I don't have a title. STAY AWAY from Audi Financial Services, literally anywhere else would be an improvement. read more

DO NOT ever lease a car from Audi! I leased a 2016 A6 and got a complimentary return inspection at my home a month prior to returning the lease. They told me I would need to replace all 4 tires. I purchased brand new tires online and replaced them all myself. I returned my lease. I then got an invoice charging me $2400 for 4 brand new tires. From there it should have been simple, but far from it. For weeks, I called AFS multiple times and there was no one available to answer or I was on hold for hours. This was during the height of COVID so I went to my dealer to ask about it. They were extremely unhelpful, essentially saying they couldn't do anything and it would have to go through AFS. When I pleaded with them to try to do something for me they attempted to call and they were unable to get in touch with anyone either for weeks. Throughout all of this I received additional notices and eventually a final notice for payment. Finally someone contacted me from AFS, apologized for this and ensured me that this would be taken care of and there would be no negative effect on my credit. Now, 5 months after returning my lease, I have received a notice from a collection agency for the full amount plus some additional fee. I'm no longer getting responses from the people I emailed my receipts or the person I was working with at the dealer. Audi Financial Services is absolute garbage as a company. I will never purchase or lease an Audi for the rest of my life, and have encouraged others to not do so either. I moved on to a Tesla when I returned my Audi, and for a company that has been notorious for service issues, Tesla has been substantially better to me and easier to work with. read more

Everything pretty much - absolutely all of it is glitchy and calling help is awful too . Since online payment system (unlike all my other bills ) won't work for me I'm calling it in entering account number etc... and they won't let u use a debit or credit card so you have to give them routing and acct# which is annoying read more

...STILL ON HOLD... I have sat on hold for 1.5+ hours each day for the past 5 days 1-888-237-2834 and no one ever answers. Selected to be called back and 5 days later no phone call. All I need is help figuring out why my vehicle, that is registered on MyAudi app, doesn't show up on AFS allowing me to make a payment. I WILL NOT call in a manual payment for a luxury car lease every month just because the FS company can't figure out technology and how to make tech work for their customers...who just want to make their payments and setup auto payment. SO SILLY read more

Still waiting on Audi to send the title. 2 mos since my check was cashed. DON'T DO BUSINESS WITH THEM! Customer service is a joke. I imagine it's tough to deal with frustrated customers but their people have been patronizing and completely useless. DON'T DO BUSINESS WITH THEM! read more

Exact same experience as others who have posted on this site regarding purchasing an Audi leased vehicle. Zero communication from Audi three weeks after FedEx dispatch of cashier's check as final payment. Called Audi. Missing a signature and wrong forms, says Audi. Overnight FedEx by Audi, I receive exact same forms already submitted. Add requested signature, return docs by overnight FedEx and wait two weeks. No word from Audi. Every time speaking with them they say it is taking 30 days to process titles. At least during today's telephone call to them the rep admits they are having internal problems and service is not the standard they want to provide. Regardless, it appears that it will be two months minimum to receive a title after sending in the final payment. read more

Audi makes it such a hassle for non Audi dealers to obtain 10 day payoff quotes. It's 2021, why not use a Automated System like most banks do? As for buying out a customers Audi Lease. Forget about it, Audi will charge the dealer $2000 to $3000 more than the customers payoff. read more

Horrible experience. They failed to report taxes for three years and then only invoiced after the car was returned, along with late fees. DO NOT USE THEM. read more

It has been 3 months since they cashed my check and still no title! They still giving me the same excuse that it should be processed. Wait another 2 more weeks! Avoid them! read more

Horrible, after leasing and owning 7 Audi's, never again. Paid off Q8 in November. Just like everyone else here, called 4 times. Promises of getting title out as soon as possible. Blah blah blah!!!! 4 Months. You get better service is Kia!!!!!!!!!! Audi is pure trash, going with another brand in future. read more

The worst customer service!!! I try to see my AFS information in my account already one year nobody help!!!!!

5 months in and has to be the absolute worst company I have ever worked with. From the purchase to making a payment. Great car, but everything else is absolutely f- ng terrible. Do not finance through Audi. Not even sure how they are still able to do business in the US with such terrible teetering on fraudulent behavior. Thumbs All the way down! read more

If I could give them less than 1 star, I would. Just as many have, I've sat on hold for over 35 mins each call and NEVER get to a representative. They are always "experiencing long wait times", their "Secure Message Center" messages are garbage and you can never get a response that way either. I paid off my lease and my autopay charged me $400 even though my balance owed was $0. I wanted my money to be returned as I do not owe them anything yet I can't get in touch with them. This has turned me off completely to Audi. Get more customer service reps or treat your customers better. Don't brand yourself premium if you can't be premium all around. read more

The worst roll out of a new application/website ever. I have had to mail a check to keep my payments up to date because Audi Financial Services cannot get their web site operational. Wouldn't it be prudent to be able to accept payments from your customers if you are a lender? read more

I've been a loyal customer of Volkswagen Credit for two recent three year leases and one purchase years ago during college. VW is the parent company and practically one of the same as Audi. Maintaining excellent credit I always return or swap leased vehicles early. On March 9th I returned my GLI instead of holding on to the lease end date of April 11th. VW and Audi accepted my excellent condition GLI with 10,000 miles after three years and placed me inside a very nice Q5 but charged me for my VW GLI on March 9th and for my new Q5 on March 9th. So two payments, one vehicle. I brought this up with them and they said "sorry." That is sorry and thats unacceptable greedy corporate behavior. Lesson learned is to keep your leased vehicle until the last date. I really thought VW would take care of me; however, after the deceit by their engineers for emissions, it seems the financial services apple did not fall far from the tree. I'm disapointed to know VW loyalty means nothing. Needless to say approach this company with caution. read more

First and last time using AFS. Unable to make a payment online or over the phone and of course they're closed. Stick to credit unions folks!

AF is the most maddening online service I have ever used... After multiple attempts to sign in/up and multiple phone conversations and assurances, I cannot sign up for auto payments...and after about 12 calls over 4 months I decided the least vexing way to pay is call in every month... The Audi is a fine car but the current one is my last one....One star because I cannot give zero.. read more

To start with, they lost the cashiers cheque. It was a huge pain to get it reissued from my Bank again. Later, they've lost my title after taking a payment in full. Finally, they were supposed to send me a TD form. However, they missed sending that too. Absolutely worst service. Please stay away from them. read more

Audi financial services is the absolute WORST. first of all, they do not have weekend hours! A financial institution without weekend hours and no physical location? STAY AWAY. I have been trying for eight hours now to get my 10 day payoff and can't because apparently Audi financial is the only one who can provide this and they're closed. They totally lack transparency and their business model is subpar at best. Audi is just stonewalling me from getting my 10-day pay off value. I have been jerked around all day and it's incredibly evident that Audi does everything in their power to make it just about impossible to get rid of your car. I can not believe what I've had to deal with today and can not recommend AGAINST purchasing an Audi anymore. Absolutely horrible experience. read more

I wish I would have read all of these reviews before I chose to do business with this organization. It seems like they are super efficient in regards to taking your money with interest but when it comes communications and providing you with what you paid for, (e.g. title delivery) they are an absolute mess. I've spent over five hours following up with customer service to clarify errors they have made, including over-charging my account, and simply not following through on my title delivery after submitting all the proper forms and taking my money. After a month and 1/2 of empty promises I still do not have the title for the car I paid for! Never do business with this organization! read more

I would give audi FS a zero score if possible. Its almost impossible to talk to a live person, super long waiting times. And after 4 weeks since I mailed out the payout check through Fedex overnight, I still have not received the title. In the interim, I called Audi FS many times to ask when I can get my title and every time I got lame excuses or other nonsense. This company really should close. I promise I won't buy ANY audi cars in the future. Bad bad bad experience. Can't complain more. read more

Nothing works - app doesn't work; website doesn't work; customer service is 25 minutes long - terrible experience for a luxury brand.

I spent hours and hours trying to buy out my leased car. I went in at around 11am and didn't get out until passed 4pm. Absolutely mind blowing, horrible!!! Was told that they couldn't get through anyone with my bank as they used different system for when doing financing with Audi financial. I realized now that was probably their tactic to get me finance through Audi FS instead of my own bank which gave me lower APR. They tried so hard to get me signed a new lease or finance a new car. Why would I want a new car? They would give me low APR if I signed a new lease or finance through them. I had no choice but gave in and yep, they gave me high APR to buy out my leased car. Don't come to this Audi. This dealership used to be better. Don't get me started with the finance manager, the bald guy. He looked at me as if I wasn't even supposed to be there. If I ever in need to get another car, I'd go to other Audi dealership. Save your time and money and go elsewhere. read more

3 weeks and still no title. I paid an expedite fee for quick turnaround. No one in service center can provide me any information. Do not use

Audi Financial makes it impossible to go to their website and make a payment. Over 20 years of using the internet to make loan payments and despite being a software engineer I cannot figure out how to access my account. zero stars. Nothing happens on the website. read more