My daughter recently purchased a new vehicle and had the pleasure of working with Vanessa Gallardo,…read morewho was absolutely amazing! She was friendly, thoughtful, and extremely patient, making the entire process smooth and enjoyable. My daughter chose a new Envision and couldn't be happier with her purchase! (My only suggestion--this dealership needs a vending machine! With how long these transactions take, a snack was so needed!)

Terrible customer service. Had an issue that eventually was a recall and they did not refund my…read moremoney for the diagnostic check. Left 4 messages for the new service manager Paul and never returned my call.

Rami, the sales manager was very polite and answered questions I had. The vehicle was ready to test…read moredrive in short notice. He brought down the price due to one minor issue. He's a very respectful salesman and I would recommend to others. Thanks so much Rami, coming from a happy Wisconsin family!

WARNING WARNING WARNING This dealership is run by criminals…read moreand the steal customers money do not do business with these people. I was buying from out of state and when I showed up to get car it was junk and they lied to me in order to sell a car to someone not in their area. I would not do business ever with these crooks, Rami was one of the crooks but they all are alike.

So happy to choose Liberty Subaru for a new car purchase. The sales, support staff and service…read moredepartment are friendly, efficient and fast. Service tech James kept me in the loop as my car was being serviced as well as follow up after I left. They even provided me with a video of what they saw during my service inspection. The dealership should be proud of their employees! I look forward to my next oil change and next new car purchase. Keep up the great work, team!

Most of the staff are very friendly. A few visits back I did have one of them send me a very rude…read moretext but that person is no longer with them, and rightfully so. I always service my vehicles here and recently purchased a new ascent. I had also purchased several of their premium insurance add-ons. I went to the service area for a windshield ding, tiny door ding, and my passenger mirror dimmer was broken. They sent me to their other service area for most of it. I was then told they were unfamiliar with the insurance I purchased, even though I bought through them. They said I had to call a number which I did. The rep I spoke with explained that it was the service department's responsibility to call and initiate. Service also sent me back to the dealer because they don't work on mirrors. So I go back and all the mechanics have left for the day. So I make an appointment for the next day. Same story, different day. Franco tells me I have to call the number and initiate a claim. Franco eventually takes pictures while the mirror is being looked at and says he will get on it. I'm waiting for about 2 hours on the mirror and they find a pin sized mark from what they guess was a rock and they say they can't do anything because it's cosmetic and that the cosmetic damage needs to be fixed first. So at this stage it seems they didn't even address my initial concern. Which was what looks like a huge internal crack barely visible but more importantly, the dimmer is only dimming half the mirror and it makes it difficult to see out of when driving. Then they try to charge me around $500 for it. Mind you I've had this new vehicle not for very long. I explain that I was under the impression that this was covered under my warranty, either regular or the others that they sold me and that I was not prepared to spend that. I'll say it again - they said they wouldn't address the dimmer malfunction which I assume they are blaming on this pin sized mark which cannot be seen by the naked eye. Then he says they still have to charge me for the inspection which is $250! They ultimately waived the fee but the way I've been nickel and dimed here is ridiculous. Meanwhile, I go back to Franco a couple hours later and he says he hasn't called anyone yet but he would get on it later in the day. It has been over a week now and I have heard nothing from anyone. I regret purchasing from this dealership with all the hassle I've been through over the years of being a local and regular customer and I would honestly in good conscience not recommend them. They could make this right but there is clearly no effort or desire for them to do so, unless I sink more money into them. So, for the time being, I can either give them $500 on top of the $55,000 plus I've already given them which may or may not even address the dimmer malfunction which is what I needed and asked to have looked at, or I can live with it, along with the cosmetic issues I currently have on my new vehicle. Beyond disappointed!

While I didn't end up purchasing from this dealership, I wanted to write a review because I did…read morehave a great experience here. It's a very long story, but essentially there was an issue with the car I intended to purchase, and I appreciate that they were honest with me about it up front rather than trying to cover it up just to close the deal and make the sale. They have integrity here. I was then going to get a different car color, but then some things in my personal life came up that put everything on hold for a few weeks. By the time I was ready to get a car, they didn't have the one I wanted in stock, but another dealership that was even closer to me did, so instead of waiting for a dealer trade I went ahead with the other dealership. But, everyone at Highland Park was great - I worked with Ken and Daniel and they were very accommodating and patient, and it's very low-pressure here. A lot of people complain on here about the "Lexus Plus" no-haggle setup, but in all my extensive research and trying to get other dealers to negotiate, HP's pricing was extremely fair and most other dealerships "best and final" offer was higher than HP's set pricing. It was also extremely straight-forward in terms of the one-person from start to finish process. The dealership is also very nice inside, which I would expect from Lexus, but wasn't always the case at other Lexus dealerships. Everyone I interacted with was kind and helpful, so this place does take some of the stress out of a car buying.

Very responsive service department but plays games regarding pricing. They tell…read moreYou a price and then change it when it's time to pay. Very misleading

Ali and the team are wonderful people selling excellent used cars. My purchase was smooth and…read morefriendly, and they even fixed the alignment when I brought it back after the weekend. They're a family business which is something I wanted to support instead of going to a large corporation like carmax. They do their research when deciding which vehicles to include in their inventory and promise they "don't sell bad cars," and I really believe that to be true. I'm so happy I found exactly the vehicle I was looking for in excellent condition.

Hands down, the best shop around. I have had so many issues with my car lately and I've been to a…read morefew shops in the area. I am lucky to have finally found the guys at Mundelein. They took my car in with late notice Tuesday morning, had it fixed and back on the road by Tuesday afternoon so I could get to my new job on Wednesday morning. Wednesday when I was driving home from work, I started hearing an awful hissing sound behind the dash. The shop had already closed by the time I would have been making my call so I didn't know exactly what to do. I decided to meet them at the shop when it opened this morning because the guys were so good about getting the previous repair done. I was dreading the thought of having to pay for a second repair in such a short time period (but trust me, that is my luck), and I had resigned myself to that being my reality. I just talked with Jamie at the shop and he said they will be covering the expense for the second repair because they are convinced they should have seen the damage yesterday. I was absolutely elated! Thank goodness for the guys at Mundelein Automotive!

Good service. Alternator went out. They diagnosed it quickly. Replaced the belt, battery and…read morealternator. Had me out the door by next morning. Pricing was fair and work done was good. I would go back. .