The price increases every 9 months is was bit much. My unit went from $360 to $540 in less than…read more1.5 years. I had to move out.

Jer'myah was great! Very friendly and professional service! So grateful for their helpread more

I KNEW the fact that there were no recent yelp reviews from this company meant I shouldn't use…read morethem. But the old reviews were so good I couldn't resist. So here is my 2020 experience for anyone trying to decide if this is the moving/storage company to go with. On a Friday, I reserved a time on their website and received a "Reservation Successful" confirmation on their site (which I kept and screenshotted to document things). However I did NOT receive a confirmation email or phone call. I figured it might be a closed for the weekend issue so I called on Monday to check in. The guy answered promptly (good), but said essentially "nope we have no record of your reservation and we're booked now for your date and there's nothing we can do about it." Like not even the smallest note of apology for a false confirmation of my reservation much less the slightest attempt to do anything to fix it. Could just be my experience or Covid times. This approach to moving sounds like a dream come true, so if other people have a good experience, please post it here so others know. But my experience was not only bad, but gave no sign that the company has any policy of trying to fix things when they mess up. **UPDATE: the company responded below that he did attempt to fix it by saying there would be nobody in the office til that evening but they could look at their availability then. But I didn't perceive this as an attempt to fix things because he said it was so unlikely they would able to do anything about it that I should book other movers in the meantime. Furthermore, I REALLY don't appreciate the suggestion that my screenshot is somehow illegitimate. Sure, you guys don't know me, but come on, how many people would take the time to find a way to fake a confirmation page just so they could back up a crappy yelp review? I really am not trying to unfairly trash this company -- if someone else has a good experience with them please post it, I would love for a service like this to turn out to be a good go-to.

I have had my things in a storage locker for about a year and now need them as I am moving. There…read morewere no issues moving out they showed up on time, I loaded my things and they gave me a key and said when I want my things back to call and they will deliver them. Since then I have paid on time every month when they sent the bill. I emailed the customer service line inquiring about the delivery process next Saturday saying I would need my things on August 15th. When I did not hear from them, I called on Wednesday with a voicemail reiterating the same thing. Again, no one reached out. After calling and leaving two more voicemails today I finally received a text earlier today they are only doing outbound customer service and to text the number about my inquiry. I texted them and still have no response. I have paid over $2,000 dollars to this company to store my things the past year and they still have my belongings with no one telling me if I can get them back. I'm writing this review as a desperate attempt for someone at the company to actually call me and tell me they can bring me back my belongings. I am going to speak to an attorney Monday if I don't hear back. If you read this far I think you know please do not use this service.

1 bedroom, 5th floor walk up, move it all into a Penske truck for cross country trek…read more You get what you paid for...? No way! I got a million dollar service for a great value! Got 3 guys who were friendly, professional, quick, and took instructions like a champ. Thanks Smile Moving for helping move my family!

I originally reviewed this and gave them 2 stars but I have since edited this because I recently…read morespoke with a representative from the company and he was incredibly understanding, accommodating, and helpful. He explained the situation and was generous in fixing the issue. I've never dealt with a company that was so swift to fix any issues I may have had during my move - they were keen on listening to my needs and even went into depth discussing the day and some of the reasons these issues below might have happened. Because of the 180 in the service, I would definitely recommend them. It shows that they do care about their company and making it grow -- as well as ensuring the customer is happy! They're not just there to pocket some cash, but they genuinely want to ensure you are pleased with their service. The movers themselves were wonderful guys - personable and helpful. In the old review the issues I had were the: - toll fee I was not made aware of - 2.5 hours late (but it was a very busy Saturday)

Hired them to help unload a truck and they no showed, hung up on me, and were completely…read moreunprofessional. They had previously confirmed that everything was good to go up till today when they completely just did not respond.

From the owner: Pluto Movers is a moving service based out of the Philadelphia region. Pluto Movers provide service…read morewithin the Tri-State Area (Pennsylvania, Delaware, New Jersey (60 miles from the city of Philadelphia) Pluto Movers come prepared. We will bring dollies, blankets and plastic wrap so that your furniture is well protected. ​