I toured GSH last August. I was impressed with the sales director and the facilities. My mom moved…read morein mid-September 2025. The staff was friendly and seemed to take good care of my mom, Dec. 3 that changed. I looked at video from the camera in my mom's room and saw two aids throw the blanket off my mom and force her to get in her wheelchair, telling her it was time to go to bed (they had things to do). My mom kept telling them no and to leave her alone, but they still forced her to her wheelchair and then to bed. She was bruised up and down her arm and wrist on the inside and outside of her arm. I showed the video to the executive director and the wellness director. I also showed the video to hospice. They both reported the incident to the state. The two employees were released from their job. THEN, on Jan. 3 I check the camera and see my mom lying on the floor. I called the wellness director and told her. I immediately drove to GSH. In the meantime, I looked at the videos, and I saw the caregiver rolling my mom out of the restroom and see my mom fall out of her wheelchair. The caregiver had not put my mom far enough back in her chair, she was sitting on the edge of her chair, her feet were dragging and her feet got hung up and caused her to be flipped out of her chair. (the facility never as the footrest on the wheelchairs). My mom is crying out "I hit my knee." The care giver never showed any concern, compassion, apology or sense of urgency. My mom told the caregiver twice, "get someone to help get me up" and both times the caregiver raises her voice and says, "HOLD ON". On the video no one asks my mom if she is hurt or in pain, they just get her up and put her in her recliner. When I get there, I put ice on her right knee she fell on. The caregiver who was pushing the wheelchair comes in the room, no apology, just "she didn't fall". The next morning, I met with the executive director and showed her the video of my mom falling out of the chair. I told her the caregiver showed no remorse, compassion, concern or sense of urgency. All she had to say was "we can't teach compassion." There was no concern, apology or compassion from the director. If can't get compassion from the executive director, there will be no consequences for staff who does not show compassion. The executive director never apologized to me or my mom for what happened to her. There are other things I had issues with, but those are the main issues. I feel like if you have a loved one who is relatively independent, they will be just fine, but if they begin showing signs of dementia or needing more assistance things get a little more difficult for the resident. GSH says they can care for those with dementia/memory issues, but most staff members are not trained on how to redirect the resident or calm them. When my mom started having some issues with dementia, I was getting calls almost daily telling me I needed to come up there. Most of the staff members are very caring and love their residents. The ones who do not seem to be in management positions. This is sad. Wherever a family chooses to place their loved one, I highly suggest installing cameras in their room. This protects your loved one and staff and gives some piece of mind. Links to videos of events: https://youtu.be/ShGbRjL23dA https://youtu.be/zuVHu4RNqaU https://youtu.be/-F-FqiiQv5k

Excellent care and response from the staff. This home has a wonderful country charm that is not…read moreavailable in any other assisted living communities that we looked at. The residents enjoy sitting on the porch and enjoying one another's company.

This place is a wonderful private home with an extended family environment. I was so pleased with…read morethe care my mother received. Alzheimers welcomed; Brenda Pennington, the owner, has over 25 years of success and great references.

The absolute worst care ever. my mom died an early death due to this facility and their gross…read morenegligence. They actively worked against me and refused to provide my mother care when I begged and pleaded. she eventually went septic and died a slow and painful death.

Great place to eat!! Professional service, courtesy abounds, Place is clean and well maintained.read more

Outstanding facility. Staff is passionate and patient with my sweet mother.read more

Care quality is horrible. If your loved one has ANY illness do not take them here. Their staff is…read moreNOT trained. Do NOT BE FOOLED- they have one trained person who is there 8-5...the rest of the staff may have a hour or two of training and they are the ones giving meds to your loved one. Hopefully you won't need the only trained person before or after 8-5. Don't schedule a tour- just show up and see what really happens!!! They know how to put lipstick on a pig...

My Mother was a resident at this facility for several years. It was more of a party facility rather…read moreassisted living. Prior to moving Mother, she was legally blind. Despite the staff being informed repeatedly that she had severe vision problems she was rarely escorted to & from the dining room that required several hallways & an elevator. When she had to begin using a wheelchair she still did not receive assist. I could count on one hand how many times she was assisted with a bath. She was in her late 90's!! When it came time to administer pills the nurse would many times leave them on the kitchen counter if Mother was in the bathroom. Many times I found her pills on the floor or still sitting on the counter. When I quit doing her laundry I found they had done it & stacked the clean laundry on top of the soiled laundry in the basket. She could not see to distinguish between clean & dirty laundry. The list goes on. If your loved one needs assistance this is not the place for them to be.

Do NOT put your loved one in this facility! Don't let those pretty pictures fool you…read more The problems I encountered included: Bed sores - they refuse to help you prevent them; Medicine - good luck getting it. They give you the wrong meds, not all your meds, sometimes no meds bc someone took the one key home; Aides - 99% of the "care" is handled by them and most are lazy and that's if you get someone to respond to your call light in under an hour; Dietary - if you have special needs, even just diabetes, they cannot/will not accommodate you - the head guy admitted to never hearing of the ADA diet! They lost track of at least two patients while I was there. Also the nurses tell you other patients business. The worst tho is how most didn't wear gloves to check my blood or handle my pills. Disgusting! Edited to respond to Garrison: I just left the facility. I heard the new management fallacy at least 3 times. Also the medical director is in charge of the UMC ER, so when I was taken there and they wanted to keep me the director said I had to go back to Garrison, where I got the raging infection and huge bedsores! I chose to go home (exactly one day before I was due to anyway!) and he had the nerve to say I left the hospital AMA. Not true! You have my number, why haven't you called me?

I feel like I am locked up in prison . I'm a resentant here and being forced to be house in extreme…read moretemperatures will over 100 degrees I have begged to be moved to a normal room but no relief, I drag an empty iv around with me because nurses won't unhood me from the iv further no one will let me speak to the director. Thats why I chose to write this review. It's my freedom to do so. I will not recommend no one to this place.

The house is very old, and subsequently the floors are a hazard for an elderly person since they…read moreconstantly change in elevation. Rooms go from 1k to 3500 and from the food I saw stocked in their pantry it was nothing but cheap great value food products which have become known to be full of strange ingredients and additives. I didn't expect gourmet foods but that is unbelievably low quality. The owner is Debbie Callander and from what I was able to discover, she owns multiple houses that all have disgruntled employees except for managers that get paid the most (I hold hope that they are very hard-working people that deserve such pay) otherwise it's a revolving door of employees due to how rancid Debbie Callander is to them and treats them as disposable. Personally this helped me decide not to advise a family member to begin the process of placing his disabled sister here especially after having a conversation with the son of a resident and finding out that the assistant manager was repeatedly trying to date him via social media. Just so unprofessional all across the board.

My wife had dementia. I chose Cuddle House (no care) because it was close to our house, was small,…read moremodern and my wife's room had a large window that looked out onto the front yard. There were endless problems with staff and Hospice. Staff didn't make sure my wife swallowed her medication. I found it in her covers several times. One care worker was a homeless person with her 3 year old living in the master bedroom bath. They left my wife in a dirty brief for 10 to 12 hours numerous times, then claimed she was a "digger". Had to wash her hands before I could feed her breakfast. The Hospice nurse said she wasn't getting enough fluids. So, I pushed the facility to hydrate her. THe homeless person told me she wasn't going to force my wife to drink. I told her i was asking her to offer my wife something to drink and to coax her if necessary, not force her. We got into a yelling match. The food was often greasy because they didn't drain the grease from hamburger meat or sausage. The wife of the owner was feeding my wife lunch, but disappeared without finishing feeding her. I discovered she had gone to another facility they had. I called her and she said the homeless person fed her. I told her the homeless person didn't finish feeding her because I was there the entire time. The operation was a family affair with the 18 year old granddaughter with braces, the mother as manager, the grandmother as care giver, the husband as owner and a sister as money collector. The husband would constantly ask me if I didn't have something else to do, because he didn't want me to see their incompetence. A friend of mine had her husband there 3 days and mover him out. Another friend had a problem with the unsupervised 3 year old playing with her mother's heart monitor. I had a problem with the 3 year old getting in my wife's closet. Needless to say, I wouldn't recommend them to anyone.