Carillon is an amazing place. It truly isn't a retirement home; it is a community. Constant…read moreactivities and outings. Plus, the staff really care; they get to know their residents on a personal level. Thanks to this, most employees go above and beyond to do anything they can for the residents.

My wife was discharged after 17 days at Carillon House…read more On her last weekend she had an asthma attack. She was receiving breathing treatments with some medication for treatments. On her last Saturday afternoon, she got worse so the nurse left a message for the on-call doctor at 3 pm. As of the shift change at 7 pm, no doctor had responded. i stayed with my wife until she was discharged at 10 am the next morning. As far as I know the on-call doctor never responded. The nurse on that floor had to call EMS to transport another patient that night to the Emergency Room. My wife stayed at Carillon House for 35 days over a year ago but she will never go back.

The absolute worst care ever. my mom died an early death due to this facility and their gross…read morenegligence. They actively worked against me and refused to provide my mother care when I begged and pleaded. she eventually went septic and died a slow and painful death.

Great place to eat!! Professional service, courtesy abounds, Place is clean and well maintained.read more

I toured GSH last August. I was impressed with the sales director and the facilities. My mom moved…read morein mid-September 2025. The staff was friendly and seemed to take good care of my mom, Dec. 3 that changed. I looked at video from the camera in my mom's room and saw two aids throw the blanket off my mom and force her to get in her wheelchair, telling her it was time to go to bed (they had things to do). My mom kept telling them no and to leave her alone, but they still forced her to her wheelchair and then to bed. She was bruised up and down her arm and wrist on the inside and outside of her arm. I showed the video to the executive director and the wellness director. I also showed the video to hospice. They both reported the incident to the state. The two employees were released from their job. THEN, on Jan. 3 I check the camera and see my mom lying on the floor. I called the wellness director and told her. I immediately drove to GSH. In the meantime, I looked at the videos, and I saw the caregiver rolling my mom out of the restroom and see my mom fall out of her wheelchair. The caregiver had not put my mom far enough back in her chair, she was sitting on the edge of her chair, her feet were dragging and her feet got hung up and caused her to be flipped out of her chair. (the facility never as the footrest on the wheelchairs). My mom is crying out "I hit my knee." The care giver never showed any concern, compassion, apology or sense of urgency. My mom told the caregiver twice, "get someone to help get me up" and both times the caregiver raises her voice and says, "HOLD ON". On the video no one asks my mom if she is hurt or in pain, they just get her up and put her in her recliner. When I get there, I put ice on her right knee she fell on. The caregiver who was pushing the wheelchair comes in the room, no apology, just "she didn't fall". The next morning, I met with the executive director and showed her the video of my mom falling out of the chair. I told her the caregiver showed no remorse, compassion, concern or sense of urgency. All she had to say was "we can't teach compassion." There was no concern, apology or compassion from the director. If can't get compassion from the executive director, there will be no consequences for staff who does not show compassion. The executive director never apologized to me or my mom for what happened to her. There are other things I had issues with, but those are the main issues. I feel like if you have a loved one who is relatively independent, they will be just fine, but if they begin showing signs of dementia or needing more assistance things get a little more difficult for the resident. GSH says they can care for those with dementia/memory issues, but most staff members are not trained on how to redirect the resident or calm them. When my mom started having some issues with dementia, I was getting calls almost daily telling me I needed to come up there. Most of the staff members are very caring and love their residents. The ones who do not seem to be in management positions. This is sad. Wherever a family chooses to place their loved one, I highly suggest installing cameras in their room. This protects your loved one and staff and gives some piece of mind. Links to videos of events: https://youtu.be/ShGbRjL23dA https://youtu.be/zuVHu4RNqaU https://youtu.be/-F-FqiiQv5k

Excellent care and response from the staff. This home has a wonderful country charm that is not…read moreavailable in any other assisted living communities that we looked at. The residents enjoy sitting on the porch and enjoying one another's company.

Care quality is horrible. If your loved one has ANY illness do not take them here. Their staff is…read moreNOT trained. Do NOT BE FOOLED- they have one trained person who is there 8-5...the rest of the staff may have a hour or two of training and they are the ones giving meds to your loved one. Hopefully you won't need the only trained person before or after 8-5. Don't schedule a tour- just show up and see what really happens!!! They know how to put lipstick on a pig...

My Mother was a resident at this facility for several years. It was more of a party facility rather…read moreassisted living. Prior to moving Mother, she was legally blind. Despite the staff being informed repeatedly that she had severe vision problems she was rarely escorted to & from the dining room that required several hallways & an elevator. When she had to begin using a wheelchair she still did not receive assist. I could count on one hand how many times she was assisted with a bath. She was in her late 90's!! When it came time to administer pills the nurse would many times leave them on the kitchen counter if Mother was in the bathroom. Many times I found her pills on the floor or still sitting on the counter. When I quit doing her laundry I found they had done it & stacked the clean laundry on top of the soiled laundry in the basket. She could not see to distinguish between clean & dirty laundry. The list goes on. If your loved one needs assistance this is not the place for them to be.

The place I want to go when I get to the age that I can no longer live on my own. Very clean with…read morelots of activities to keep a person as busy as one wants.

Lived there a year. Staff is friendly and professional. A person can be as active as they want with…read moreso many activities offered each day. All meals were excellant. Would highly recommend this lovely pace to live.

The house is very old, and subsequently the floors are a hazard for an elderly person since they…read moreconstantly change in elevation. Rooms go from 1k to 3500 and from the food I saw stocked in their pantry it was nothing but cheap great value food products which have become known to be full of strange ingredients and additives. I didn't expect gourmet foods but that is unbelievably low quality. The owner is Debbie Callander and from what I was able to discover, she owns multiple houses that all have disgruntled employees except for managers that get paid the most (I hold hope that they are very hard-working people that deserve such pay) otherwise it's a revolving door of employees due to how rancid Debbie Callander is to them and treats them as disposable. Personally this helped me decide not to advise a family member to begin the process of placing his disabled sister here especially after having a conversation with the son of a resident and finding out that the assistant manager was repeatedly trying to date him via social media. Just so unprofessional all across the board.

Shannon D LVN is the best nurse working here! She works nights when patients are most vulnerable.read more

This is an update to a previous review I posted 5/7/2022. I was contacted by the NEW administrator…read moreat Heritage Oaks on 6/3/2022 and the incident of my Mother-in-law's Mother's Day surprise disappearing has been made good. I appreciate being reached out to by someone representing the facility. The resident's families need to be heard and their concerns taken seriously and addressed. I know it was only a pizza but theft is theft, no matter what it is big or small. And for a facility to not even care to try to make an effort to call and rectify a problem was inexcusable. So if you do not think your reviews are read they are. It may take a while to be contacted but if the business cares you will be contacted. I was after I had almost forgotten about making a review.

Many on staff are phenomenal. Others, tend to defend and make excuses for the problematic staff…read more Overall, we were fine with the are given bar the few mentioned earlier. The problems made the last months of my parents' lives far more difficult than they needed to be for them and us. The cronyism needs to be cleaned up and staff who overstep need to be fired to allow the stellar employees to shine.

My husband went to Carillon after being in the the hospital for 9 days. We'd never used Carillon,…read morejust didn't need them. My husband was fed well, and he did great in PT & OT. The entire staff that saw him was kind and understanding. Thank you, Carillon, for the care and compassion you gave my husband. He's home now, and we're very thankful.

Outstanding facility. Staff is passionate and patient with my sweet mother.read more