I cannot say enough about the loving care my Mother received at…read more Promiseland 1 during her 9 month residency. She was a "failure to thrive" at her previous ALF but once she moved to Promiseland, she was eating more, less paranoid and socializing. The staff, at all times, were very caring and always ready to report about her status each day family came or called to check on her. Her room as very spacious and provided ample space for the furniture she wanted with her. The bathroom was also very large. The entire home and her room had NO unpleasant odor and it was always clean. My only regret is that we didn't move her sooner to this care home.

We finally had to put my husband Jimmie Aruckle on hospice in late July 2025. The entire staff -…read moreAmanda, Stacy, Victoria, Burt and Erica were outstanding , caring , supportive and amazing in helping my family and myself in what to do and expect for our Jimmie's transition at home . from home equipment delivery to weekly visits by eveyone to make him so comfortable at home until his passing. We were so well taken care of physically, mentally and emotionally as we held Jimmie until the end and was such a peaceful feeling knowing I had the absolute best people there for us in our time. God Bless Bridge Hospice for your true calling in helping my family , especially me . Dominga H. Arbuckle

My mother will be celebrating her 99th birthday in a few weeks. She lives with me. I am her…read morecaregiver. Her quality of life has changed for the better since Bridge Hospice has taken over her care. This program has been a blessing for both of us. The care she has been provided with is outstanding. Mother is doing so much better under their care. They have met our every need and more. Tammie has done an amazing job in selecting her staff. They have all been professional caring individuals. We have complete confidence in each one of them. I understand why the keep winning Best of the West. They really are the number one hospice. Saying thank you does not say enough, Betty Weaver

This place is a wonderful private home with an extended family environment. I was so pleased with…read morethe care my mother received. Alzheimers welcomed; Brenda Pennington, the owner, has over 25 years of success and great references.

The absolute worst care ever. my mom died an early death due to this facility and their gross…read morenegligence. They actively worked against me and refused to provide my mother care when I begged and pleaded. she eventually went septic and died a slow and painful death.

Great place to eat!! Professional service, courtesy abounds, Place is clean and well maintained.read more

Some of the nurses are good, some of the CNA's are good but basically very lazy. They have to be…read moreasked to change the sheets, sometimes they will sometimes they won't my mother went 2 weeks before her sheets were changed. Their food is HORRIBLE! Short people get the best care. If a med aid calls in on a short term house they pull from long term making them wait on their meds. My mother is on meds that need to done at certain times and when they pull the med aids she does not get them the way she should. I have been actively looking for another facility to move her to.

My experience with this facility was extremely disappointing. My grandmother was here for…read morerehabilitation and also has dementia. Throughout her stay, Annie Mendoza treated both my grandmother and our family with very little respect. Whenever we needed assistance, she often rolled her eyes or made us feel like we were inconveniencing her. During my grandmother's two-week stay, she wandered out of her room without our knowledge. We were not informed until the following day. At that point, Annie told us that a family member would have to stay with my grandmother 24/7, which we did not believe was an appropriate or acceptable solution. It felt like we had to fight to get even basic care and assistance for my grandmother. When our requests were finally addressed, they were often met with a rude attitude. We also spoke with the director, Gloria McGinnis, regarding our concerns. Unfortunately, we felt that our concerns were not taken seriously, and no meaningful effort was made to address the way some staff members interacted with patients and their families. On a positive note, Blue and Rhonda provided outstanding care. They were compassionate, attentive, and genuinely seemed to care about my grandmother's health and well-being. We are very grateful for the kindness they showed her. Based on our experience, I would not recommend this facility to families seeking compassionate, respectful care for their loved ones.

I toured GSH last August. I was impressed with the sales director and the facilities. My mom moved…read morein mid-September 2025. The staff was friendly and seemed to take good care of my mom, Dec. 3 that changed. I looked at video from the camera in my mom's room and saw two aids throw the blanket off my mom and force her to get in her wheelchair, telling her it was time to go to bed (they had things to do). My mom kept telling them no and to leave her alone, but they still forced her to her wheelchair and then to bed. She was bruised up and down her arm and wrist on the inside and outside of her arm. I showed the video to the executive director and the wellness director. I also showed the video to hospice. They both reported the incident to the state. The two employees were released from their job. THEN, on Jan. 3 I check the camera and see my mom lying on the floor. I called the wellness director and told her. I immediately drove to GSH. In the meantime, I looked at the videos, and I saw the caregiver rolling my mom out of the restroom and see my mom fall out of her wheelchair. The caregiver had not put my mom far enough back in her chair, she was sitting on the edge of her chair, her feet were dragging and her feet got hung up and caused her to be flipped out of her chair. (the facility never as the footrest on the wheelchairs). My mom is crying out "I hit my knee." The care giver never showed any concern, compassion, apology or sense of urgency. My mom told the caregiver twice, "get someone to help get me up" and both times the caregiver raises her voice and says, "HOLD ON". On the video no one asks my mom if she is hurt or in pain, they just get her up and put her in her recliner. When I get there, I put ice on her right knee she fell on. The caregiver who was pushing the wheelchair comes in the room, no apology, just "she didn't fall". The next morning, I met with the executive director and showed her the video of my mom falling out of the chair. I told her the caregiver showed no remorse, compassion, concern or sense of urgency. All she had to say was "we can't teach compassion." There was no concern, apology or compassion from the director. If can't get compassion from the executive director, there will be no consequences for staff who does not show compassion. The executive director never apologized to me or my mom for what happened to her. There are other things I had issues with, but those are the main issues. I feel like if you have a loved one who is relatively independent, they will be just fine, but if they begin showing signs of dementia or needing more assistance things get a little more difficult for the resident. GSH says they can care for those with dementia/memory issues, but most staff members are not trained on how to redirect the resident or calm them. When my mom started having some issues with dementia, I was getting calls almost daily telling me I needed to come up there. Most of the staff members are very caring and love their residents. The ones who do not seem to be in management positions. This is sad. Wherever a family chooses to place their loved one, I highly suggest installing cameras in their room. This protects your loved one and staff and gives some piece of mind. Links to videos of events: https://youtu.be/ShGbRjL23dA https://youtu.be/zuVHu4RNqaU https://youtu.be/-F-FqiiQv5k

Excellent care and response from the staff. This home has a wonderful country charm that is not…read moreavailable in any other assisted living communities that we looked at. The residents enjoy sitting on the porch and enjoying one another's company.