Stunned at the disregard for patient safety. I would not send my parents to this location. I work…read morein patient transport and although I can look past the rude interactions with certain staff members, I'm in awe of the sketchy circumstances they create in order to push out patients to where they insist on transporting; regardless of patients' wellbeing. It's been too many times that I've encountered this to not speak up and warn potential families.

When looking into any facility that is portraying the service of care always look at the most…read moreminute things like, is the floor dirty, are there stains on the walls? Etc. That said if the facility cannot keep up with those basic items of maintenance, how would you expect them to care for someone whom you Love and hold near and dear to your heart. Upon review I've come to know that this place provides sincere care and what that means is the "certified nurse assistants" whom hustle and bustle up and down those halls to answer call lights, feed, change, read to their patients and so much more is what makes this facility worth writing about. It's not the registered nurses, or the dietician's or the LVN's those people you'll find sitting behind a desk somewhere hiding out I can only imagine because their lazy. The CNA's are what make Royal Crest the best! Get to know them for they will be the ones whom are providing that 24-hour around the clock care that will be issued to your loved ones they are the unspoken of heros in this place so before committing always do your due diligence and check this place out.

I am beyond furious with the Regency Grand at West Covina…read more My mother-in-law lived there for 15 years. Fifteen years. She and my father-in-law spent six of those years together in the same assisted living apartment. The staff and management knew them well. We believed she was part of a community. We trusted that she was cared for. After my father-in-law passed in 2017, everything changed. With new ownership and management came a noticeable decline -- fewer gatherings, fewer thoughtful touches, and a clear shift away from the residents who had built that community. The warmth disappeared. The effort disappeared. The food declined significantly. We dined with her often and eventually began taking her out because meals there were so poor. Over the past year, she lost 35-40 pounds. She was not able to tell us about the food because she had a stroke many years before and could not speak. We later learned she wasn't eating -- and no one alerted us. No one noticed. Or if they did, they failed to act. That is inexcusable. After 15 years in the same apartment, her unit was never properly updated. The carpet was filthy. The bathroom cabinetry was falling apart. The space looked worn down and neglected. For two years, we were repeatedly told renovations were coming. They never happened. Then, after Christmas, she became ill and passed away 20 days later. She spent her final three days on hospice in the very place she had called home for a decade and a half. In those last days, only three staff or management members came to see her. Three. After 15 years. We did hear one staff member comment that she was sad she would no longer get clothes from my MIL (who was always very generous). After her passing, there was no card from the Regency management. No condolences. No acknowledgment to my husband, who had just lost his mother. They once posted notices honoring residents who passed. This time -- nothing. We did everything we could to give her a life filled with dignity and love. We trusted Regency to do the same within their walls. They did not. This is more than disappointment. It is heartbreak -- and a profound sense of betrayal.

Regency Grand has a compassionate commitment to their residents whether a family has the need for…read moreassisted living or memory care. I visit clients frequently there and the staff is always attentive and friendly. I'd recommend families to consider Regency Grand first.

I like to add that to heritage Park Senior apartments in Montclair California are very nice as far…read moreas I'm concerned I have lived here for going on 9 months and I love my apartment yeah they're not the newest apartment but you know what I work so I really like to come home and enjoy my apartment I fixed it up really nice and I would recommend anybody to move here that is 55 plus or older no kids because you know what this is a classified senior community and it should stay that way. It's quiet and no one bothers you unless you want to socialize which I don't really socialize because I don't really want people bothering me all the time but as far as the community and the management and the maintenance their top gun so I just wanted to let corporate know that you have some good people that work here and some good people to live here. It's a shame that the rents are what they are but hey that's everywhere

I usually don't write reviews but after living here I felt I had to write this one .Living here was…read morea pleasure mostly because of the on site manager Mario he is always there with a helping hand or advice when you need it.Heritage park is a gated community with a club house with a pool table full service kitchen large screen t.v in a living room setting.There are banquet tables for small gatherings or group meetings there are3 on site laundry rooms its close to shopping centers and local transit.Once again thanks to Mario the manager and his crew for make my stay here safe and enjoyable...

Just got back from an excursion to Long Beach Aquarium. It was a long day but worth it. Our…read moreassistant activity director went with us and let me tell you she was the best tour guide, she was so knowledgeable and knew everything about the fish and mammals, we learned so much from her!! Than you to our care giver Isaha, do not know how to spell his name, so sorry and to our wonderful bus driver Martin. A good time was had by all , thank you Clearwater for having this excursion for us. Pat smith

This review is for one particular situation that took WAY too long to resolve. My aunt is living in…read morememory care and was sharing rooms with her sister, my mother, until my mother passed away. My got a new roommate and they did not get along. A single room became available and our family decided to move our aunt. Clearwater was told on a Friday at noon we would move our aunt on Tuesday. When we arrived Tuesday morning to move our aunt, there were no rooms keys for her room. Staff said they would work on getting keys made. Despite checking several times throughout the day for keys, no keys were available. This meant my aunt had to find leave her room unlocked when leaving her room and go find staff to lock her room. I contacted Clearwater the next day, Wednesday, and still no keys had been made. One excuse is that the person who makes/has access to keys was on vacation. (No one person should be in control of all room keys in a senior assisted living and memory care facility.) I went out of town for a couple of days. When I went by Saturday morning, 4 days after my aunt moved to her new room, no keys had been made. When I spoke with staff, I reiterated it was unacceptable. I also told them I would be writing a review and contacting their corporate office. Within an hour, keys were made and the problem was rectified. Clearwater was given four days notice my aunt was moving to a room that had been unoccupied for several days or more. Even after moving, it took four days and my stating I was going to contact their corporate offices to get keys made for her room. Unacceptable.

Beautiful retirement community. Even when I just came for a retreat, but I clearly can see that…read moreit's a great place for seniors.

This review is based on my vivid impressions visiting on different occasions. The first time was…read morewhenI was in graduate school working with a partner on an assignment to interview a retired missionary who lived there As we visited, I was si impressed that I thought "too bad its for Presbyterian ministers and missionaries because I would LOVE to have a place like this to live when I'm elderly." The little homes and streets are so charming, there are many shade trees and nice places to walk, as well as many activities and a convenient amenities. , which is the main reason I hope to s p end my " golden" years there. It is no longer run by the Presbyterians and is open to all. I have attended interesring events there and hope to move there within the next few years. They have fruit trees. A small fitness center, pickleball court, swimming pool, guest housing, assisted living and memory care if needed, though most residents are independent, active seniors. There is a nice community feel in the place

If I need assisted living in the future, I would like to come here. The setting is gorgeous, the…read moreamenities are just right and it's close to anything that I might need.

I did registry here as an LVN. I've been to over 102+ communities , facilities, prisons(psych), and…read more hospitals. Non of them have been able to be EXCITED to go to work. The employee ARE HAPPY. THEY GIVE THE KIND IF CARE EVERY HUMAN DESERVES, MORNING NOON AND NIGHT. The location is a dream come true you're not on earth your in a paradise of community. The residents, The residents, The Residents. They've blessed me at 40 in ways I can't explain, sitting down with them is a gift. They love it here and it shows. It made my med pass more of a trip to my grands house I was so intrigued with them. If I have a chance to work her. I'm running you don't see places like this anymore. The administration respects its employees.. THIS IS THEE STANDARD OF NURSING CARE AND SENIOR LIVING. Great job ! Beautiful facility Happy employees and helpful Happy residence.s

Henrietta's Leven Oaks is an amazing assisted living/retirement home. From the very start we were…read moreimpressed with the way the facility looked and felt. It was very important for us to find a place that felt like home for our mom. Nikkiann & Beatrice helped make the transition from home to the facility comfortable for both our family and our mom. They always had a smile on their face and for the first month would report to us regularly on a weekly basis on how our mom was doing. This brought us peace of mind and made us feel we made the right decision. Sharon and the caregivers were highly qualified to care for patients with different needs like our mom who had dementia, Parkinson's, diabetes and history of TIAs. We are so grateful for their unconditional care and love they showed to our mom and the whole family. Our family highly recommends Henrietta's Leven Oaks! They earned 5 stars and beyond for their quality service, beautiful historic building, and amazing staff. Thank you so much for caring for our precious mother.

Excellent patient care all staff very compassionate and friendly. We have a family member in…read morethere assisted living. The rooms are large and comfortable. It has a beautiful garden in the back. It's very clean but not all plush and fancy. However being in the health care field to me that indicates more funds are going into quality care providers. I'm so relieved we found a safe haven in Monrovia