The place is absolutely disgusting , they will not let you into the back even if you leave your pet over night. There is no one there after hours so any sick dog or boarding that is there over night is left alone for hours. If your pet passes away in their care they will not call you till the end of the day or even next day. The Dr. never returns any calls, no matter how important. Him and his wife are always fighting with each other in front of patients and staff. Many animals have passed away in his care. I would never go here again or my family. Not to mention the groomer ( Holly) who is so very rude and cut my cats skin so bad she had to get stitches. My dogs groom was so terrible I could have done a better job than what was done. read more

One of my dogs had an unfortunate accident where her bone was broken. I went through three vets, begging them to get her life together, and they all said it needed to be amputated, I believe it could be healed, I was at a lost and someone told me to check out Caring and animal Hospital . The vet told me he believed her leg would heal and should be able to run again. Eight months later the bone reconnected and she had the best run of her life! It was a miracle and I'm so grateful I found a place that truly cares about animals. This is where I take my pets. Go here! read more

We have been with this practice for 12 years. Dr. Bernander is top notch. He loves and cares for my dog (Kody) as if he were his own. The office space itself is not updated like others; but don't judge the book by its cover. The staff care and love the animals just as much as Dr. Bernander. He doesn't upsell his services or recommend anything for your animal he wouldn't do for his own. My biggest concern is finding another vet when he retires! DJ read more

Dr. Bernander is THE vet to go to if you have a big dog, complicated case, an animal that needs diagnostic work, and thinking outside of the box. Agree, he has staff turnover, but the fantastic Holly has been with him 20 years. He has saved more than one of my guys! read more

Exceedingly nice staff. We use them for boarding our large dog. Always have them groomed prior to pickup and they get a cute neck kerchief.

Probably some of the worst people to handle your animal care with. Several complications with my cats spay and had to go to another vet to have her stitches redone. This makes sense why they cannot keep staff . Then blaming their dysfunction and untrained staff mistakes on the customer and making it their burden when I was double charged for a spay. After several conversations finally talked to Joyce always after hours who was threatening and sounded belligerent. I never make reviews but because of how they handled my animals and myself I cannot in good faith not say something. Save yourself some trouble look elsewhere read more

Unfortunately, I can't recommend. Took my two dogs there; one is 1 and the other is 11. The staff is so freaking rude. They take the dogs away and don't tell you what they're doing. Then they bring the dogs back in. Then the vet comes in. He was wonderful but good grief, the rest of the staff just hates to be there. They got confused about who needed shots and if I hadn't told them my 1 year old didn't needn't shots, he would have gotten them. Isn't that their job? The vet said he was going to prescribe medication for my 11 year old's heart murmur. I walked out with no medication and called for a week straight, leaving messages that were not returned. I really think the vet has a bad staff because he was very nice. read more

I called to make an appointment to get my 2 cats fixed. They made the appt for 6 weeks later. I drove all the way there - 45 minutes - and they didn't have me as an appointment. I have worked with them years ago with one cat and didn't go back. I thought they might have changed but I'm guessing not. read more

Great location! Great staff! They have been here as long as I can remember. This is where we trust our family pets. The grooming department is superb. The name says it all! read more

I take both of my dogs here for their vet services and grooming. They also spent Thanksgiving weekend there last year. I have nothing, but wonderful things to say about this place. They love my dogs and take care of them like their own, despite being very busy. My last visit was for a grooming and annual check up. They were wonderful about letting my leave my two dogs there and took care of both needs without requiring me to hang around. I particularly like that part because that way my pups can't blame me for the shots when they get home. The prices are inline with others in the area for vet serivces. The grooming services are a little higher than average, but not by enough to make me change places. And boarding was a lot cheaper than I thought it would be, especailly for the services they provide. I would recommend Dr. Bernander and his staff to everyone. read more

Have taken all of my animals here and they received great care and the staff is caring and offer multiple options in care

I used to take my cat here back when I lived in Franklin and this place lives up to its name. They have a resident cat, Mr. Stinky, who just roams around and tries to make friends with every animal who comes in. He also, in true cat manner, likes to try to sit on the receptionist's computer while she types in your information. Dr. Bernander is a lovely vet. He's very caring and understanding and he loved my big boy cat and understood his tendency to fight with everything and get hurt. He also displayed a lot of skill when my cat was bitten by snake and his paw turned black. He was able to fix him up like new. I would still go here if it weren't so far away from my house. We found this vet because he is recommended by Happy Tales. read more

I recently adopted Missy from an elderly neighbor. Missy had been going to Dr Bernander for several years. I took Missy for a groom and shot update. I was impressed with how nice everyone was and I will continue bringing bringing Missy to Caring Hands Animal Hospital. read more

I have a frenchie and I've taken him to CHAH for two years now. I've never had a bad experience. The staff have been nothing short of amazing! Is the place kind of old and run down, needs a facelift, ABSOLUTELY ... but that doesn't change the level of professional care my dog gets. read more

Love Dr. B, Have been going to him for my 4 dogs for over 12 years. Dr. B's office is not a pet day spa, he is a down to earth knowledgeable vet that truly cares for animals. He also is very plain spoken about expensive testing that my not be necessary. When my female dog had her 1st litter of puppies on a snowy Feb. day and I was clueless if all were ok, he came to my house on his lunch break to check them all out. He didn't charge for this visit. I will never forget the support he has given me over the years. Rates are very reasonable, if you are more concerned about your pet's health than a fancy office, go see Dr. B. read more

We have visited Caring Hands several times and have had varied experiences. A year ago I would have recommended Caring Hands to anyone who would listen, today however was the final straw. My sister and I care about our pets like many people do as family. It is important that they receive the best care possible. On our first visit we overlooked the state of their front office, the smell, and the surly attitude by the office staff; on our second visit we overlooked their unprofessionalism and the loud inappropriate conversation taking place for everyone to hear. We overlooked all of the red flags, because we kept hearing how wonderful everyone was and how they had saved a neighbors beloved golden. Today however I am here to say that no they are not in fact an office that works miracles. No, today they mistreated a furry family member. They placed my already hurting and scared family member in a filthy shower in a filthy bathroom and left him there for several hours. I was told to leave that they would check on him and he would be tended to and that we would soon know the cause of his pain. I called every few hours to be told that he had not yet been checked by the doctor, but soon would be. I took him at 9 this morning, it was not until 4 this afternoon that the doctor finally check him out. I'm not an unreasonable person if they were busy or there had been an emergency I would have been happy to have taken him elsewhere. I now have incurred a cost with no explanation. My family member is in the same state that he was twelve hours ago. My suggestion is to be cautious when going to Caring Hands. I'm personally on the lookout for a better regular vet and am on my way to Blue Pearl in Cool Springs. read more

If you want fancy, expensive decor that your dog or cat won't care about, go somewhere else. If you want good quality care, this is your place. It doesn't look like much, but I never have to worry about how my dogs are treated. Dr. B is the best. read more

I've always had good experiences with my dogs at Caring Hands with performed services ranging from new puppy shots, to painful swollen ears, to a loved pet being terminally ill. They are so professional and caring to our furry family members. read more

Not a good place anymore, lousy customer service and now they charge for things without telling you at front, this place has also gone down in quality and hygiene, it smells bad in there, I don't recommend this place. read more

I recently started taking my two dogs to Dr Bernander after he was recommended to me by my friend who has been taking her animals to him for years. I have found him to be a very caring and informative vet. I can definitely say he spent more time with me over my elderly dog that any vet ever has. Most are in and out in 5 mins and the rest is tests and services. I found him to be a very compassionate person with a genuine love for animals. I will continue to take my animals to him. If you are looking for flash premises you may not be a fan but if you are looking for a wonderful caring vet then Dr Bernanders your man. The only reason I gave 4 stars and not 5 is because of the premises I think the house is quaint, tidy and clean but I realize some may like more modern facilities. read more

While we went for caring hands for years by the end of our time with them i could not recommend this place any less. Throughout the years this place has provided a decent value and we only stayed due to our dogs comfortability since it's the only vet they've been to. Consistently over the 17 years that our dog has been alive, we have noticed this place is dirty, dusty, and just all around the worst environment to have you dog be in during medical procedures. From 100$ check ups to 700$ biopsies Caring Hands in franklin has consistently shown unprofessionalism by never reaching out to us with test results and we need to pull teeth to get any information out of them. All the way till the end, Caring Hands has been a disappointment. Our dog was in pain and needed to be put down, the dog who has been with caring hands for 17 years. They gave us a time at first, not only was the vet LATE, they actually made a last minute judgement call and decided they don't have time for us. They then created one of the traumatic days for my family in recent history, with a series of calls with them pushing us back, making us feel like a nuisance, and even going as far as saying " We can get you in at 6 but if you don't hear from us again don't call back" We wanted to get this done at caring hands so our dog could feel familiar and comfortable in his last moments. As traumatic as it was all day THANK GOODNESS Caring Hands was as inconsistent, shitty, and unprofessional as humanly possible. Because without that we wouldn't have gone to Williamson County Animal Hospital which was the antithesis of Caring Hands. WC Animal Hospital was respectful, CLEAN, and professional, and as we speak I am also in the process of transferring ALL of my other dogs records to them. Overall Caring Hands is a dump and you can tell by just looking at it. read more

I love this place. We've been going there for years and the staff is wonderful. Not a fancy place, it sure doesn't have the bells and whistles of the newer places that have popped up around town. They more than make up for it with the caring and concerned staff. Dr. B. takes his time with each animal and gets to know them. He's down to earth and tells you like it is. If you need a bunch of medical mumbo-jumbo to make you feel as though you are dealing with a professionial, don't come here. They explain things in terms that you understand and you leave feeling reassured that you have given your pet the best care it can receive. read more

Unfortunately this place has gone extremely down hill and I would NOT recommend this place to anyone. Customer service is awful. They make you feel un-welcomed and like you are putting them out the second you walk through the door. Every time I've gone in I call ahead to make sure they can see me and I've never waited less that 10 mins for someone just to HELP me at the front desk. They have charged me additional fees because my dog is "difficult" which I understand but I would love to know that I'm getting charged more before they swipe my card which they always neglect to tell me. They lost my dogs shot records from her previous vet(out of state) and never even put them in their system to begin with. I will be finding another vet. This one is not worth it read more

I didn't want to give 1 star! I had my dog neutered & he has been severely coughing & gagging ever since. This is within a 2 week period. After 2 visits to a different vet with all test coming back negative, antibiotics & steroids the only thing I can say is it has something to do with the surgery. My dog was perfectly healthy until I brought him here! I called the office trying to find out exactly what they did & was told if the tube was to tight that could have caused irritation but it should be okay by now well it's not apparently if the tube is to tight they just force it down an animals throat!! read more

The staff seemed very nice however the facility was filthy. It was extremely unkept in every room that we entered. Also, I was never asked to consent to any treatment plans. They just did what they wanted & then charged me for it. I would have expected to be offered options & allowed to decided whether or not to proceed. I guess that's their way of making money off customers but I won't be returning to this office. read more

Went there for second opinion and ended up a client. Dr. Bernander gave much time and thought to my dog's medical issues and results have been very good. Down home atmosphere (don't expect fancy), but great staff all 'round. read more

I have taken my two cats and one puppy to this vet since moving here 5 years ago and have not been disappointed! Dr. B is wonderful with the animals and always has time to answer my questions. I highly recommend Caring Hands! read more

Not a very good place. Smells really bad as soon as you walk in. There was dog poop on the front porch. My dog wasn't given his medication the right way. I would not recommend this place. Could not get anyone to call me back to discuss the issue. Just not a good experience. read more

I've gone to this place for years but when I had a problem, it's been handled so unprofessionally that I won't be taking my dogs back! A lot seems to stem from the fact that a new person working there couldn't do things correctly on the computer system & didn't have anyone available to help her out. They did exams on our dogs that were UNAUTHORIZED & won't remove those charges. In addition, they've found other errors of theirs on the bill where they overcharged for some things & undercharged for others, but they are unwilling to just not charge for the things they forgot to charge for, plus take off what they overcharged for. My main problem, though, is that we were charged for exams that we did NOT WANT! If further treatment was needed, they were supposed to call my cell phone, but they never did. If you choose to go to this place, get IN WRITING what things you've okayed, & check your bill carefully when picking up your pets! My husband just paid the bill because he assumed these were things I'd asked for, but that is wrong! The office manager, Joy, has been very rude on the phone, making snide remarks & hanging up when I was mid-sentence. We've been loyal customers for many years, but at the first sign we were upset with something, Joy has been extremely rude. The fact that we've brought our 2 dogs to them for many years has obviously had no bearing, due to how horribly I've been treated. It was illegal of them to perform these exams on my dogs, yet they've decided to be rude & make snide remarks to me! I hope you will be extremely careful if you do decide to still take your pet there. read more