Dr. Baer and his team have been taking care of our Beagle, Elvis, since we moved to Mashpee in September 2022. He's quite proficient and compassionate. His team is wonderful; we use their grooming services regularly for/with Elvis. read more

Caring Hearts Animal Hospital - Elvis just had a bath! - Pet Stores Near Me - Mashpee, Massachusetts

Do NOT bring your pet here if you care about them!!! Brought my dog in to be spayed, she was on time at drop off for 9am. It wasn't until 4:20 that I was told she is going in for surgery. Are you KIDDING??? My girl sat in a cage for 8 HOURS??? I hope this place closes!!! Completely shocked this could even happen, but know for sure they do not care about our boys and girls!!! read more

I had an emergency with my Siamese cat 10 minutes before they were scheduled to close. He was not a patient prior to this visit. I was treated as if I my cat was a regular Patient there . Everyone I spoke with there was great. Denise, the veterinary assistant was extremely kind . Dr Baer was absolutely AMAZING, compassionate, and obviously quite brilliant. Dr.Baer is committed to his practice I highly recommend this veterinarian clinic to everyone. read more

Amazing doctors and the staff is first rate. I highly recommend their huge selection of pet food and pet care

Dr. Baer and his staff are great- warm and caring and my dog felt at ease right away.

Paid for our annual plan in full, including a neuter. on Dec 18 I was left a message asking if I still wanted the pain medication for my pet. On Aug 7th he was neutered there, we received no medications, he was miserable for a few days, Dr Baer could not see him and refused to give him anything for pain when I requested it over the phone. I had to take him in to the ER in Bourne, $750 later he was given pain meds for the neuter done by Caring Hearts Animal Hospital. 4 months later I find out I was charged for the pain medication, but my poor dog was left to suffer while the medication sat somewhere in their office, all paid for........ read more

Dr. Baer is an awesome vet. His staff is extremely professional and personable, a difficult combination of skills and traits that are not readily available within todays employment market. He honestly cares about our pets. I have found him to be extremely thorough and accurate in diagnostics the various medical issues we have experienced with our animals. He is very aware of the expenses an owner has trying to care for their animals, and does his best to keep these to a minimum without compromising our pets medical needs. I'm extremely happy with his practice and his staff and will continue to recommend his practice to anyone in need of a good vet. Teri B. read more

I have never written a review before but the incredibly superb care our beloved cat received from Mashpee veterinarian, Dr. Michael Baer and his staff makes me want to share our experience with other pet owners. Shayna, our 24 year old Himalayan, stopped eating and drinking and became lethargic. She was dying. On the second day we brought her to Dr.Baer. In spite of her having multiple serious medical problems, including kidney failure, Dr. Baer saved her life. After three days in his hospital we were able to bring Shayna back home and, so far, she is doing well. Dr. Baer personally called us twice every day during her hospital stay and his staff continued to check on her condition for days after her discharge. I can sum it up best by repeating what my wife said: "When I get sick I want Dr. Baer to take care of me." And her doctor is at MGH ! read more

Terrific staff and veterinarian at Caring Hearts. I initially took my dachshund there for a back issue and have been back for more routine visits since. I have always received excellent service from the time I make the appointment till their follow up call after the visit. The vet is a very nice man (I'm sorry I can't recall his name at the moment ) who actually listens to my concerns and seems to genuinely care about the wellbeing of my dog. Oh, and their prices seem fair and reasonable. I would recommend them with no hesitation. read more

Brand new puppy visit. Doctor rushed through appointment - talked super fast & didn't give me a chance to ask any questions. Dr. Baer had me so befuddled I couldn't think straight & this is our fifth time with a new puppy - not my first go 'round. Then he sent in his assistant who took the time to speak with me at great length - trying to sell me their pet care plan! They spent more time with their sales pitch than the health of my 12 week old puppy. Looking for a different vet now. read more

I was on vacation and my dog got sick. She was experiencing diarrhea, vomiting and very lethargic. I didn't know what to do so I went on Yelp for veterinarians in the area. Caring Hearts Animal Hospital had some good reviews so I decided to call them and I'm glad I did. Ashley who answered the phone was very caring and helpful. She explained what everything would cost and how it was done for a emergency visit. I was able to bring her in right away. They told me that as soon as the doctor was done with his last patient that he would examine her and he would call. An hour later I got a callback from the doctor. He was very friendly and informative. He said he did a blood test on her and put her on some meds for the nausea and diarrhea and a bland diet, she was feeling better by the next day. They even called me the next day to see how she was doing. I was very nervous when I brought her in but they made me feel relaxed and confident. I highly recommend them! read more

Worst vet to ever bring your pet. Staff is completely disorganized and do not communicate well with customers. All they care about is the money rolling in. Place is a scam and is this is a warning to all pet owners out there read more

I brought my sick cat here. Throwing up, not eating or drinking. Difficulty walking. They took excellent care of the poor thing. She came home healthy, well and at a healthy weight. The doctor called me several times a day to give me updates, explained the tests needed, explained the results in layman terms. I was given the costs before any were performed.I strongly recommend using this place if your pet is sick or well. I will definitely use them in the future. read more

I cannot say enough wonderful things about Caring Hearts Animal Hospital. They were thorough and helpful when I discovered a red round spot on my Siamese cat while combing him. He had been many times for checkups and trimming on nails. They fit me in a morning appointment and the tech called so relieved it was just a bruise! Doctor Baer saw him for a recheck and he had the best of care. He is up to date on the latest medical treatments and gave him a laser treatment to help heal. It's a large office and extremely clean Giving the practice 5 stars would give six if they had them! read more

When our Maine Coon cat exhibited problems on a Friday night @ 10:30, we didn't know what to do or where to go. I called Dr. Baer for guidance (at 10:30pm); he said to meet him at the clinic in 5 minutes. We were there in 4 and Dr. Baer and his wife were waiting for us. They worked on Zak (our boy) for an hour but couldn't save him. Their compassion and skill have no equal, we will be forever grateful for his willingness to meet us at the clinic and try to save our pet. read more

My 6 week old kitten got sick soon after I brought him home. He wouldn't eat, he was lethargic and was throwing up. Weighing only 1lb I was scared so I called Dr. Baers office and to my surprise they told me to bring him in even though I didn't have an appointment and they were booking out for weeks. I dropped my Brody off and as soon i got there I felt better. I felt confident that he was in the best hands and he was going to receive exceptional care. Dr. Baer and his staff called me multiple times throughout the day to update me on my little guy and sent me home with medication for him. Within 24 hours he was feeling great and back to being his lovably spunky self! A huge thank you to Dr. Baer and his amazing, loving, thoughtful and thorough staff! You have my business for the life of my animals! I highly recommend this veterinary center for their professionalism, excellent customer service and above and beyond care!! read more

How lucky we are to have found Caring Hearts Animal Hospital upon moving to Mashpee two years ago. We were sad to have moved away from our previous vet, but Dr. Baer and his capable, friendly and caring staff quickly won our trust. A few months after our move, our young cat developed a problem with his eye. Dr. Baer was able to examine him the same day I called, and determined he had a scratched cornea. He started treatment immediately and gave us clear instructions for the days ahead. As you can imagine, my husband and I were anxious about our little guy, but Dr. Baer patiently answered all our questions. We left knowing we found the best care. Within a couple weeks, our little guy was fine. We have had both of our cats back to Dr. Baer and his team since, and cannot be any more grateful to have found him/them. We are lucky, indeed! read more

This is where we take our dog for all his health needs. Dr Baer and his staff are fantastic! Nice and clean place and the staff is all wonderful! We would recommend them for anyone looking for a vet! read more

I wish I could post this without even giving it a star because they don't even deserve one star for their incompetence. We had three pets that had plans that we have never missed a payment on. We had an appointment on march 26th. for two four week old puppies. After the appointment, we brought up an issue about inconsistent and incorrect information given about billing and services, also about the new veterinarian. He didn't even introduce himself as Dr. Taylor, and he was rough with our two 4 week old puppies by forcing their mouths open and then used contaminated de-wormer. when asked about the puppies health, he would just make grunting sounds and nothing more than a word or two if we were lucky. when discussing it with the owner who also didn't introduce herself talked down to us and treated us like we were five years old when making a complaint about our visit. five days after I made a new plan during the visit, they cancelled it for no reason other than we made a complaint. this is completely childish and unprofessional. I do not recommend this "caring" animal hospital. read more

It's impossible to overstate the level of expert care, concern, understanding and responsiveness that Dr Baer and the Caring Hearts team have extended to our family over several years. This spans 'routine' matters for our two beagles to the past several months where our elder beagle has battled bladder cancer and kidney failure. We cannot recommend Caring Hearts highly enough: whatever praise we give doesn't quite capture just how much comfort and support they have provided to us. From the bottom of our hearts, paws and tails: thank you! The Fearn family read more

I reluctantly changed vets to Caring Hearts Hospital when Dr. Kotas moved to Vermont. But I soon found that Dr, Baer was every good a doctor and has a wonderful demeanor with our dogs. He helped our old labrador, Rosie, over the rainbow bridge at more than 13 years old. And he is amazing with our younger labs, Miska and Charlie. I love the fact that Dr. Baer is up to date on new science and gives me reasons for his diagnoses and plans. I never feel over-charged with extra tests/meds. Dr. Baer speaks the language of the dogs and my pets are happy, relaxed and very well taken care of. I highly recommend Caring Hearts Hospital to anyone!! Great place, great doc. Just be careful of the pig ears by the checkout line (kind of like the candy display at the counter for the kids!) LoL read more

Superior care. Pet care plans so affordable and Dr Baer with his degree from The Cummings School of Veterinarian Medicine at Tufts University..is one of the finest veterinarian schools in the country.. Dr Baer ,with such wisdom., and expertise.. I always leave there with Dr Baer, treating and giving the best care. His knowledge is superb , and my dog and cat warmed up to him , very quickly.. Caring Hearts Animal Hospital, where Dr Baer practices, has so many products /foods/ and other necessities, allows you to pick up right there with him picking out the best products for your pets health.. His wife, a veterinarian technician , so compliments the care of the animals and assists with such gentleness and empathy , that together , they bring excellence in the care of my pets. So grateful I found Dr Baer and Caring Hearts Animal Hospital. read more

I took my 13yo cat to Caring Hearts after she had hid under a bed for a month while staying with my parents in Cotuit. Her fur was in tough shape and I was worried about her physically. It was Sunday afternoon and before I headed home we were SO relieved to find Caring Hearts was open, and Michael Baer was taking appointments. Michael and his wife, Terri, (they own the practice/business together) were wonderful! Michael was thorough and very considerate in explaining the health of my cat, while Terri had an excellent bedside manner with her (and me!). After her physical, their grooming team were able brush every mat out of her coat, and considering we thought she needed to be shaved, I was amazed! We left knowing the health of the cat, she had a beautiful coat, and I was able to buy her a new cat bed from their great selection of pet products. If I lived closer to Caring Hearts I'd choose them as primary care for my cat. Highly recommend, the team here are wonderful. read more

I am a crazy pet mom, and they are always available to help whenever I need it. I have 2 dogs and 2 cats. My dogs are both on the annual care plan and my cats are seen as needed. I am crazy about the dogs and every little thing they answer most for me right on the phone with no visit needed to save me after hours $$. I remember once after calling about my small 10lb dog after multiple bee stings they told me what to do and watch for and the doctor even called another time that night to check on him. Just amazing the care they provide. One of my cats I just brought in thinking it was his time but instead it turned out He has diabetes and is now on insulin. They were all so helpful and informative I feel like an expert when doing what I have to do at home to hopefully regulate the poor old guys blood sugar. I cant say enough good things about the care my animals receive there and the care in which they provide this crazy pet mom. read more

Been taking both of our Beagles here regularly. One has bladder cancer and the care and dedication from all the staff is fantastic.

I was a client with Caring Hearts Animal Hospital. At the time of his full physical I was told to drop him off by 9:30 and that they would call when his full physical was complete. This included vaccines, one of which was Lymes/Lepto. Since I was not present during the physical I was not told that I must bring my dog back within 6 weeks or I would have to pay for the entire series of vaccines again! This was explained to me by the office manager. Sadly, this was not the only issue I experienced with the lack of communication between the office staff and the clients. Upon trying to discuss these issues with the office manager she became increasingly rude and eventually ended the conversation by hanging up on me. I have never felt the need to call and discuss issues with any vets office before today. And then when I did I received terrible treatment. If you want to stay with your pet during appointments do not bring your pet to this office. If you want to be treated with respect; do not speak with the office manager of Caring Hearts Animal Hospital. read more