I was transferred here from Chandler Regional Hospital. The quality of the care I've received here…read moreat Encompass has been exceptional as the nurses, techs & therapists are all kind, professional & highly skilled in providing exquisite care to their patients. The food quality and choices also far exceed my expectations. It's definitely no wonder why Encompass Rehab Hospital has received so many great reviews!

If your family member needs physical rehab and has serious medical issues, I would not recommend…read morethis place. My mother needed physical rehab after falling and injuring one of the vertebrae in her neck, but then died 3 days after being admitted to Encompass Health in Mesa. She had prior medical issues, so we were told that her care would be managed by a medical team which included an M.D., only to find out that an M.D. was let go and no longer on staff the day my mom passed away. We don't believe she was ever under the care of a medical doctor any of the days she was at this facility, which is medical negligence and fraud! Read the past history on Encompass Health to learn about past class action lawsuits against this company and please DO NOT send your loved ones here!!

I stayed here for a month following a hospitalization for a knee infection that became septic and…read morerequired continued antibiotics. I thought my care was very good. The people were really nice and they worked very hard. You need to realize; however, that this is not a resort. They assist a lot of people, with different needs who require precise medical care. There is a degree of "regimentation" with med time, meal time, shower day, therapy time. They do try to have some fun with posted activities to try. I am now looking at additional surgery on my knee and I would not hesitate returning to The Center at Val Vista for my recovery.

Although we did not select this facility for my husband's care, it remains on our short list. It's…read morea newer facility. Patient rooms are on upper floors. Rooms are nice, but don't offer refrigerators and microwaves. Family can provide them. They offer personal services as well as quality health care and therapy. The tour was thorough and everyone we met seemed happy. Very clean facility and updated.

Excellent care, good nurses, good, courteous front desk staff. Limited food choices, but excellent…read morefood service.

His nurses and staff have all been wonderful to him! My only issue is that they apparently…read morerecommended Arizona Home Care and in AHC credit the nurses I have had contact with were excellent; however their call back number which was supposed to be 24/7 has not responded to my calls or voice mails for four hours.

Santé of Mesa is probably the best rehabilitation center in the East Valley. In fact, it is the…read moreonly one I trust. I had visited a friend there several years ago and was impressed with the facility at that time. My mom fell in March, and after a week in the hospital, we had to go to a different rehab facility at first because Santé wasn't on her insurance. However, that place didn't take good care of her, and she ended up with a Stage 4 pressure sore and sepsis, resulting in another, much longer, hospital stay that included three weeks in intensive care. When she was ready for discharge to rehab that second time, Santé was covered by her insurance, so I insisted on going there. We were at Santé for about six weeks, beginning in June. Some have said in other reviews that the décor is "dated," but I disagree. The style is Southwestern, which is quite appropriate for Arizona, and it never goes out of style. The photographs on the walls are of beautiful Arizona scenery, and the rooms are set up like hotel rooms. Santé also has a Starbuck's café and some beautiful outdoor patios where guests can get some fresh air. The food here is much better than most hospitals and rehab facilities provide, and guests can order just about anything they can think of, even if it's not on the regular menu. Each room has its own refrigerator and microwave. Most of the rooms are private, so most guests don't have roommates, but the shared rooms are really semi-private, with each guest in his or her own separate space, and the kitchenette being the only shared area. The physical therapy gym is wonderful, with many different types of equipment for different needs, and the therapists encourage family to get involved in the therapy, which takes place six days per week -- far more and far better than the first place my mom stayed. The wound care nurses took excellent care of my mom's pressure sore. By the time we left, it had filled in far more than I had been told to expect, all thanks to their superior wound care. Everyone was happy to answer questions and help however they could. My mom's case manager, Angie, was very kind and patient, and she gave me lots of information about post-rehab care possibilities. With her help, we were able to get post-rehab assistance that worked best for our situation. I would also like to give special thanks to Nurse May, Physical and Occupational Therapists Cisco and the two Lisas, and especially Speech Therapist Aaron, who went above and beyond for us. I was happy to take my mom home when she was discharged, but I was also sad to leave because the staff all seemed like friends. Most of my mom's allotted rehab time had passed before she was really able to start getting back on her feet, but I'm happy to say that, in continuing at home what I learned while participating in therapy with her at Santé, she's now improved by leaps and bounds and is well on her way to resuming the activities she enjoyed prior to this misadventure. I look forward to bringing her back to see everyone after her recovery is complete. I can't say that there weren't ANY problems, however. One female CNA was changing my mom's brief one morning, and some fecal matter had gotten into her wound. I asked the CNA to make sure she cleaned it out thoroughly, and she tried to tell me that the fecal matter had originated IN the wound, which was impossible in this case. When she finally left the room, I finished cleaning out the wound and asked the wound nurse to double-check that it was clean. This same CNA also used my mom's phone charger to charge her phone without asking, which I found rather presumptuous. The only other problem I experienced was that I always took my mom's laundry home to wash, but I was gone for one full day and night, and during that time, they managed to lose one of her nightgowns. I provided the price of a comparable nightgown for reimbursement, but to date, we have received nothing. Those minor problems aside, the gist of the matter is this: if you or a loved one needs to stay at a rehab facility for physical therapy, I cannot recommend any facility higher than Santé of Mesa.

My experience with Sante of Mesa was extremely disappointing and concerning…read more During my father's stay, he was reportedly overmedicated to the point that Narcan had to be administered and 911 was called. This was a frightening situation for our family and raised serious concerns about medication management and patient safety. In addition, my father's foot wound did not receive the level of care we expected. The wound worsened significantly during his stay, leaving us concerned that proper wound care was not being consistently provided. To make matters worse, several of my father's clothing items went missing and were never recovered. While lost belongings may seem minor compared to medical concerns, it added to our frustration and lack of confidence in the facility's overall care and attention to residents. Based on our experience, I would not recommend this facility.

My love one was in respite here for 7 days The love and…read morecare he received from the staff and especially Coraly was special!!! Coraly always checked on him even if he was not in her rotation . She is special and a kind person Thank you Coraly

Update 6/5/26, my daughter is in DB due to needing antibiotics 2x a day due to getting MRSA at…read morebanner hospital. Well in a few days there's bedbugs everywhere, they attempt to take care of it moving people washing clothes, shower, not that easy to get rid of bedbugs and she has bites all over her. She asked to have her sheets changed and noticed the bed bugs in the clean sheets. Then a nurse tried to remove her pic line for no reason at all, she called 911 because the nurse said she didn't need it. She's in this place to get her meds and the IV antibiotics, which are to be given 8am and 8pm, they're given usually about 4 hours late each time. Her blood pressure was very high and they didn't seem to think a systolic number of 212 was important so they take their sweet time getting her anything, with high blood pressure comes headaches, well she got Tylenol 4 hours later. Now her pic line which was moved the next day is backed up bleeding and not secure. And on top of it she now has a bad infection on her elbow which is red, inflamed and warm to the touch, probably from bed bug bite. They won't help her. She's told she has to wait because the nurse does everything in order and can't be bothered. The saga continues with horrible care. Please note to all that you can file a complaint with the AZ attorney general's office!

my Dad was transferred here from a different care facility where he had fallen and broke his hip…read more the rehabilitation program was amazing. we were lucky to be able to transfer him here for the memory care program the staff here are amazing. the care he receives is excellwnt. the support they give the family is so appreciated it is so hard watching a loved one go through this. so we are extremely greatful for the staff here who are always patient and caring not only to the patients but to their family. they have been auch a blessing to us. Thank you to all the staff and a huge Thank you to Sandy

Watch your loved ones VERY closely. My siblings wallet was stolen and the staff did NOTHING…read moreabout it . He had a small sore wound on his back and the staff would squeeze on it daily so hard to where it was causing him pain. I was livid . It became horribly infected until he had to be discharged to hospital with staph infection and have if drained . Never went back!!!! . They just want to push to get your money but do not give a crap about the care . The fraud charges on his card were to the vending machines IN THE FACILITY Gas station runs , fast food , liquor, all this provided admin information and they did NOTHJNG ! Don't know how they get good rating on web page .Because the state doesn't visit these places at all . When they do it's everyone make sure to put on the eirs. Do not let the pictures deceive you! What goes on inside coupled with horrible admin staff is the worst! You are a mere walking dollar sign to them. If I could give them ZERO star I would

Spent 10 days (5/5-5/15) at this rehab center and I can honestly say I made the right choice from…read moreday one. This is my second time here, and the level of care is just as outstanding as I remembered. Special thanks to Ms. Keirstin for always bringing positivity and making patients feel truly cared for. Huge appreciation as well to PT Cayley and Michaela--both were incredibly patient, supportive, and instrumental in my recovery. I feel like a new person because of them. The entire staff creates a positive, welcoming environment. The gym is full of energy and encouragement, and you truly feel at home while healing. I also want to recognize the overnight nurse who went above and beyond--checking in multiple times during the night and making sure I was comfortable right up to the end of her shift. I highly recommend this facility without hesitation. Exceptional care, compassionate people, and a real impact on recovery

My husband was a patient for 7 days. We were very happy with his care. His PT and OT were great and…read morehe learned a great deal in the 7 days he was their. I was grateful they scheduled a time with me to go over all his care for home. It really helped with making the transition to home easier. Nursing staff was kind, and did their best to answer the call light in a timely manner. Our dog was welcome to visit which she did. As a health care provider myself, I could not be happier with the care my husband received at this facility.

I was a patient there last fall after a surgery, had physical therapy. The therapists were fine but…read morethe staff not so much. I had a urinary tract infection which they didn't get around to treating, wrong antibiotic, needed both a culture and sensitivity to find what works, until just before I developed urosepsis. They missed the signs but my friends noticed immediately that I had become confused, convinced them to call an ambulance to take me to the hospital. If my friends hadn't shown up, I would have gone into septic shock. Plus the hospital found benzodiazepines in the toxicology screen. They weren't prescribed. My daughter was very upset as she almost lost me.

I was there for 3 weeks after I survived meningitis. The entire staff was great. The doctors,…read morenurses, therapists, and everyone that worked there were great. The food was really good. A lot better than I was expecting. The fact that I wanted to go home was no reflection on them. I was away from my home for a month and wanted to be in my house again. I highly recommend Alta Mesa for rehabilitation.

FOUNTAIN HILLS RECOVERY When drugs happen in your life,…read morefirst it's hard to tell cuz druggies are very good liars. If you're reading this bless you and good luck. With the new drugs being dumped in our country (fentenayl) it comes down to paying for good therapy or paying the mortician, period. I am a retired owner of a large NYSE investment company and I know good professional service dealing in intangibles. Sandy and her staff are as professional as you can get, smart, experienced, all with true empathy. Their guidance and constant communication are a true beacon in a difficult time.

Desert mountain Scottsdale facility The duty of care for…read morethe first 24 hours is extremely crucial. Vitals including heart rate and change in heart rate at anytime could be the difference between life or death and should be monitored at all times. Emergency services getting to a patients room should not be 'confusing and complex'. Also critical is that any CPR administered should be done on a hard surface not on a couch or bed.

My husband got good healthcare and the physical therapy was excellent. The only issue I have is…read morethey recommended Arizona Home Care for his IV home care and physical therapy and I have been on their 24 hour helpline, for over two hours, to ask a question and no one answers, no answer to my voicemail as well.

Do NOT come here or bring a loved one to this facility . In less than 24 hours I have seen a nurse…read moregive multiple needle shots without even using so much as an alcohol wipe to sterilize the area before giving the injection. Experienced a nurse and a doctor argue in front of a patient. Been lied to from the administrators and not following prescribed distribution of medication. I am at a loss for how this place can be in business and in fear for my loved one's health. I would provide details but fear repercussions while they are here. I wish I had read more of the bad reviews. I can only hope this helps