Brought in my Mazda 3 with front end damage. All damage was repaired, front end looks like new and…read moreprice was within the original estimate range. Recommended.

Took our Honda Accord to Jim at Luther Body Works because the location was ideal for us. We were…read morevery pleased with the outcome! The car was in the shop about a week, but it was returned to us looking brand new! Jim was extremely helpful about giving us an estimate and fitting us in at a time that worked for us. We would definitely return here, but obviously hope we never have to. Highly recommend to others!

I wish I could say I had the same experience as everyone else in the reviews, but my story is…read morevastly different with Westford Collision. Let me start off by saying that no... I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and "will be fixed right"... so I did. They told me it would take 3-4 weeks to repair the damage ("3 weeks usually but may be 4") which I found surprising because it was so minor... but I wanted it fixed right so I agreed. After the 4th week, I called Westford Collision to find out if my truck had been fixed yet, and was told they forgot that it also needed an alignment and needed to be "towed to another shop because they don't have an alignment rack"... what auto body shop doesn't have an alignment rack? They stated that it would be ready next Wednesday at the latest (4.5 weeks altogether to fix). They stated they would "tow" it to the alignment shop. I reluctantly stated I understood (expressing my frustration it was taking so long) because I didn't have a choice... That Wednesday, when the truck was guaranteed to be ready, I was told all repairs were done, but that they would not release my vehicle because they were still waiting for the insurance adjustment check to pay for the tow and alignment. I once again expressed my frustration as they promised I would have my vehicle that day (and I've been paying for a rental for the last 5 weeks). Westford Collision (after me arguing with them) agreed to give me back my vehicle even though they had not yet received the check from my insurance company. Now... I have a dash camera in that vehicle, and what do I find when I reviewed the footage? They DROVE MY CAR to the alignment shop (without my permission I might add) and falsely charged my insurance company $600.00 for the tow (clearly on the insurance adjustment $300 tow fee each way). So, Westford Collision refused to release my truck to me all based on false insurance claims (towing fees when they never towed the vehicle- truck also had approx. 25 extra miles on the odometer when I picked it up) I forwarded all videos to both my insurance company and the other parties insurance. Westford Collision might be the most dishonest company I have ever dealt with because of their false insurance claims and how they treat their customer (hold your car hostage on false insurance practices so they can collect more money from the insurance company). I challenge this body shop to prove otherwise and would gladly present all evidence to them showing their dishonest practices. I do not recommend this body shop and suggest you take your business elsewhere. Westford Collision blatantly practices insurance fraud.

On July 30th, my Honda accord was hit and made undrivable. A mistake that I never will make again…read morewas to take the car to Westford Collision instead of the usual shop. Friday, October 10th is when I got my car back. You read that right, 2.5 months to fix a car that by insurance (Plymouth rock) standards, should have taken 4 weeks tops. From then till now was nothing short of a nightmare in dealing with them. When the car was brought there, on several occasions over the next 2 weeks, the adjuster/appraiser attempted to get access to the car to examine and write up what it needs. The body shop said no "Lift" operator was around, citing vacations. Really? You are a licensed body shop and have no lift operators on site ?? The initial appraisal came in at over 13,179.48. I thought great. It at one point rose to over 25,000 Then they finally got it on the lift and the damage 19,255.14. The appraiser who went back and forth 5 times and long story short, it was done for 17,304.17 which would be a total loss. Mind you we are now 2weeks into the 30 day rental allowance which ran out before they could repair it. On the initial appraisal, it shows "Right Front" point of impact. That, was one of a few things that were true. On line(s) 124- 127, why was a right tail lamp and assy required. Lines 146-148, why was a rear bumper cover required. Also, on line 161 they were paid to clean the car. They did not do a thing. Stains and dirt from the accident were still there. And of course they were closed at pick up. It was manually cleaned by my daughter with supplies from Autozone. One thing that was noticed was that they seemed to add more unneeded parts as if they were trying to get more money. Finally, they actually wanted me to pay for gas while they drove it for testing.. Who does this? And like I said, they wanted me to pay, but I didn't pay. For those that may not believe this, I have proof in the form of all paperwork from both westford collision. I will gladly post it with personal info redacted. This review/complaint will also be sent to the BBB and the Division of Standards (DOS) for the Commonwealth.

I would definitely come back to Ernie's! Such an amazing experience from start to finish. They…read morewere so quick to respond, went above and beyond to help with getting a rental all set up, excellent communication and great at explaining everything.

The customer service at Ernie's is exceptional. The only thing good about getting in an accident…read morewas discovering Rose at Ernie's - she truly cares and made dealing with the insurance company so much easier. High quality work and even better customer service. :)

Mill City Auto fought with the other person's insurance to cover the cost of my car's damage…read morerepairs completed and correctly instead of cheaply which is what their insurance wanted. I 100% recommend Mill City Auto in Westford. Jeff is professional, courteous, honest, and communicative.

I just picked up my car from Mill City Auto Body and I am so pleased with the job they did. They…read moregot the dent out I went to them for, and they even buffed out a few spots I wasn't expecting for no extra cost. They also had the car ready when they said they would. If I could give them more stars I would, but yelp limits us to 5 stars!

This auto repair shop is small, but first class. Great attention to detail, and well with the needs…read moreof Insurer and the insurance customer.

Pick up day!! Ahead of schedule...walked up to the counter, picked up my keys and drove my fully…read morerestored and meticulously repaired car off the lot. From start to finish it was a pleasure doing business with John...his calls kept me apprised of the process and the ease of dropping off my rental vehicle right in their lot added to the stress-free experience. APlus is a five star business which I highly recommend.

these guys are hands-down, the best around. They do every car as if it was their own. Their…read morepainters are top-notch and do a great job and nowadays it's really hard to find a quality body shop especially a body shop with a good painter and these guys are the best! I highly recommend this company.

Absolutely worth the wait! I was involved in a hit & run accident on November 20th. Having had…read morework done at Phaze II previously, I went to talk to Jimmy. My car was still drivable, and Jimmy was totally up front, telling me that because of parts shortages, it could be a couple of months before he could repair my Jeep. I'm glad I waited. I just picked up my Jeep (2/21) and it looks brand new. Paint color on the bumper and tailgate was perfectly matched, and everything is true and tight with not even the hint of a rattle. (You should have heard it before!). Best of all, the original repair timeframe he quoted me was 2.5 to 3 weeks and he was done in less than a week! I could not be happier with the result, and I would seriously encourage anyone in need of EXPERT body work to visit my friend Jimmy at Phaze II.

Wow My insurance company, Progressive recommended Minucci…read moreAuto Body in Ashland.. They are terrific! They estimated a week earlier than other estimates and they had no issues getting parts unlike other shops that said this would be an issue. They buffed my car and cleaned the interiors and it looks brand new! I feel like felt I am driving a new car. Thank you John! You and your team are The Best!

Excellent work and customer service. I was kept informed of progress on the status of the repair…read moreand the rental car involvement was easy

Our car was towed there. They left window open and car unlocked. Belongings were in unlocked car…read more It was pouring rain into car two nights while window open. why would you not close the windows?? Seems arrogant. DO NOT RECOMMEND

I would recommend International Collision Center to everyone. They were very helpful when I…read morebrought my car in. They answered all my questions. My car was ready on the day they told me it would be ready. Very friendly and professional. They go above and beyond!! Great service!! 10 Stars!!