Quick quote, good work, honored original quote . Took a day…read morelonger than estimated and some communication and coordination that could've been better. But overall a good experience. Recommended.

Good price. Replaced the bumper after receiving a new bumper. Not much of a wait. I received…read moreseveral quotes through Yelp. I'm glad I used Yelp rather than bringing it to the nearest auto-body shop. I would use Patriots again without hesitation.

Bruce is a nice guy, he has run a nice business at Ideal for a long time. Bruce will regale you…read morewith nice tales about his dogs, and many things not related to your car for 40 minute stretches of time. In my opinion this is what makes Bruce ineffective. This a long read but do yourself a favor read it all, and take your damaged vehicle somewhere else! I purchased a Dodge Durango in February 2024, to use as a second vehicle for the winter, and to haul my Great Dane around. I made this purchase to save my daily driver from mileage and wear. Unfortunately I had an accident only two months later in April. I had a reputable tow company and they happened to tow the Durango to the lot right next to Ideal. My parents had done business with Ideal sim time ago and were satisfied with the result, so I took my parents referral. I even had to convince my insurance company to let me leave the car with Bruce at Ideal. They agreed. I gave Bruce the benefit of the doubt and did not even contact him until August, as he said he was backlogged until June. When I met with him in August, I was hoping the car would be done any day. However, he had not even started the work, claiming he could not a find a hood for it. He was so hard pressed to find one, he was planning to replace it with a different hood without even consulting me. I bought a 2019 specifically for the hood style, which he would have known if he even took the time to return my calls. I met with Bruce a total of 4x after that. The next time I had time to stop by was in September. I asked about the status of the hood and reminded him I needed the car before Nov 1st! for trips to CT, that I had to pick-up for my job! This is now 6 months of no progress! He had held me and my car hostage, causing me 24k miles incurred on my daily driver, and forced me to continue to put my large dog in that car, causing interior damage. All of which I was trying to avoid! The icing on the cake I feel is the next time in October I had time to see Bruce in person (I had called several times and he did not return calls) he had found a hood in Florida, and it was going to take several days still, and cost more to transport it than I paid for the entire car to be shipped from Miami! So I took things into my own hands, called a brother in law with an auto shop. He found the hood locally in Waltham the same day for less money. When I spoke to Bruce about this he was disappointed with himself. I asked if I needed to move the car, he said no. He said 'This will be my personal project.' When I saw him again a week later he had still not started. I asked again do I need to move the car, he said no. It was now November! I asked him what have you been doing, I thought this was going to be your personal project. His response 'Mostly taking to people.'. As I said Bruce is a nice guy. He's lost the edge in my opinion. Clearly my car was not going to be done for November 1st! I don't trust any of the information Bruce has provided to me to date. Here it is November 13th and the car is STILL not ready. I have no idea if I'll be satisfied with the actual work, frankly I'm concerned. Be wary of bringing your car here.

After a couple of separate incidents where people have run into my wife and I; and one where my…read moremom's car had a rear bumper smash, Bruce was able to restore our vehicles to better than new condition. He invests in the process of doing it right as well as the best paint so ensure no flaking or chipping. Couldn't be happier with his team's work on all 3 of our projects.

Mill City Auto fought with the other person's insurance to cover the cost of my car's damage…read morerepairs completed and correctly instead of cheaply which is what their insurance wanted. I 100% recommend Mill City Auto in Westford. Jeff is professional, courteous, honest, and communicative.

I just picked up my car from Mill City Auto Body and I am so pleased with the job they did. They…read moregot the dent out I went to them for, and they even buffed out a few spots I wasn't expecting for no extra cost. They also had the car ready when they said they would. If I could give them more stars I would, but yelp limits us to 5 stars!

I've had such good experiences I had write a review, even though they already have 5 stars…read more I have had the unlucky luck of being hit multiple times; each time I have had my car fixed at Westford Collision and I still can't say enough about Scott and the experience. Other places in the area have quoted me almost double and told me it would take longer to fix. It is such a refreshing change to have an auto body shop you trust to not rip you off, and then outperform expectations.

I wish I could say I had the same experience as everyone else in the reviews, but my story is…read morevastly different with Westford Collision. Let me start off by saying that no... I am not a competing company, fake review, or making false statements as I usually do not write these kind of negative reviews. Back in the beginning of March, I was involved in a minor crash where the left rear fender and rim on my vehicle was struck. Very minor damage (scuffed rim and a small ding/scratch in the fender). Everyone I talked to suggested that I go to Westford Collision because they do the best work and "will be fixed right"... so I did. They told me it would take 3-4 weeks to repair the damage ("3 weeks usually but may be 4") which I found surprising because it was so minor... but I wanted it fixed right so I agreed. After the 4th week, I called Westford Collision to find out if my truck had been fixed yet, and was told they forgot that it also needed an alignment and needed to be "towed to another shop because they don't have an alignment rack"... what auto body shop doesn't have an alignment rack? They stated that it would be ready next Wednesday at the latest (4.5 weeks altogether to fix). They stated they would "tow" it to the alignment shop. I reluctantly stated I understood (expressing my frustration it was taking so long) because I didn't have a choice... That Wednesday, when the truck was guaranteed to be ready, I was told all repairs were done, but that they would not release my vehicle because they were still waiting for the insurance adjustment check to pay for the tow and alignment. I once again expressed my frustration as they promised I would have my vehicle that day (and I've been paying for a rental for the last 5 weeks). Westford Collision (after me arguing with them) agreed to give me back my vehicle even though they had not yet received the check from my insurance company. Now... I have a dash camera in that vehicle, and what do I find when I reviewed the footage? They DROVE MY CAR to the alignment shop (without my permission I might add) and falsely charged my insurance company $600.00 for the tow (clearly on the insurance adjustment $300 tow fee each way). So, Westford Collision refused to release my truck to me all based on false insurance claims (towing fees when they never towed the vehicle- truck also had approx. 25 extra miles on the odometer when I picked it up) I forwarded all videos to both my insurance company and the other parties insurance. Westford Collision might be the most dishonest company I have ever dealt with because of their false insurance claims and how they treat their customer (hold your car hostage on false insurance practices so they can collect more money from the insurance company). I challenge this body shop to prove otherwise and would gladly present all evidence to them showing their dishonest practices. I do not recommend this body shop and suggest you take your business elsewhere. Westford Collision blatantly practices insurance fraud.

I called on a Friday looking to have my vehicle checked out for engine/transmission trouble. I was…read moretold to come in at 3 and was optimistic. Eric did his best but Yaw wasn't there so he told me to come back Monday morning. When I went back another man called Yaw for me but no answer. I showed up twice, after being told those times would work, and felt taken advantage of as I wasted my time without any explanation as to no one being there.

They did a so-so painting job on my motorcycle panniers and it required a return to make things…read moreright. When I picked them up it was apparent that the paint wasn't wet-sanded and polished completely with lots of dust particles trapped in the wet paint or overcoat. They said they'd finish it up if I let it dry a couple of weeks and they looked much better after they polished it up. I want to give these guys a good review, I really do, because they turned around the panniers in one day. But I gladly would have waited until the job was done right the first time.

Excellent work and service at a very fair price…read more I had side and rear damage to my 2016 525XI BMW. Mark (the owner) checked out the damage on Monday and told me to bring it in next Monday. I dropped the car the car on Monday and picked it up four days later, the work was spectacular and the owner could not have been nicer. Mike S

My Yukon was damaged due to a fire. I dropped off the vehicle to Mark and he immediately ordered…read morethe parts specified on the insurance adjusters estimate. He was not happy with the quality and proceeded to outsource and find better parts. Not only did they do a great job on repairing the vehicle, they have appeared to have cleaned the outside, even looks like they buffed the entire vehicle when it was only front end damage and repainting of the passenger front fender. I will be going back to get an estimate to do some additional body work as well. Excellent service and they kept me in the loop the entire time they had the vehicle.

After getting hit from behind I needed a body shop. The gentleman who hit me offered to pay for the…read moredamage outside of his insurance, so I was looking for a fair price, and appraisal. I went to four shops including the dealer I bought the car from. The price I got from Russ was fair and more importantly my car rather than being tied up a week as at Toyota, would be done in 2 days. This is what they told me. Let me tell you he was wrong. It was ready in 1 day and had I picked up the phone I would have picked it up a day earlier. The work looks great. I pride myself on loyalty to business's who I think bring quality work, and treat me fairly. I have "my" electrician, plumber, and auto mechanic. Today I found my body shop. Use them, you will not be disappointed.

Was recommended by car insurance after an accident. Experience has been poor overall with…read moredifficulties to get timely appointments, complicated 2-step process for insurance, poor communication, and inability to locate signed form.

Excellent service with Ventura's Auto Body Shop in Lowell! Went above and beyond. Professional,…read morekept timeline and did a wonderful job. Couldn't be more please!\ Linda Denatale

I just picked up my car from Ventura's, I could not be happier with the work they did on my car…read more The staff is excellent and customer focused, they did a great job repairing the bumper and trunk but also cleaned my car better than anyone has in the past. Thank you Ventura's for taking care of my car this week!!

My 2009 Dodge truck suffered through a New England Tin Worm Attack. Perfect condition except for…read morethe rear fenders. Ed and the staff did a fantastic job. Rust areas cut out, new fender pieces welded in. All repainted. Looks like NEW! Very fair pricing, excellent work!! And done on time as promised!

This review was pending on me for quite some time. I was in a collision during the winter time and…read moremy minivan suffered structural damages. Most of the auto body shops I visited either suggested to do away with the van, while others quoted very high prices for the job. Thankfully a friend of mine referred me to Eddie, the owner of Bodyworks Auto Body. Eddie is an honest, reliable, trustworthy person and he knows his job very well. The minivan was restored like new and I am very happy with his work. I can easily recommend him for any auto body related job.

Got my car's 30K mileage serviced by Ram's this week - a local mechanic that specializes in car…read moremaintenance. It goes for all car and I got following done: Engine diagnostic, Oil Change, Brake line and hose inspection and brake system fluid change, Driveshaft inspection, Fuel line inspection, Seat belt restraint system inspection, Steering system and power steering hose inspection, Suspension inspection, Wiring harness inspection Overall, excellent work with very easy and convenient process. Ram came to my location and got the maintenance service done, took him approximately 90 minutes. Happy with work, will recommend to someone looking for great service, pressed for time and cost, at convenience of getting work done at door step.

I got my oil change same day as I requested. The value is great because you get quality service at…read morean affordable price. He was early, polite, professional, and very efficient. Anytime I am in the area I will reach out to him first. Highly recommend!