I'm referring to the sales dept. They definitely get a lot of eye candy onto the net, etc. I'm…read morepretty sure their prices are a bit lower than in greater Boston, and Lowell isn't that far away...but I'd recommend an independent inspection by a qualified mechanic or "Lemon Finder" to avoid possible hidden issues, which can be devastating with high ennd vehicles (even though there's a 'lemon law' in MA).

I told them my preferences and budget, and they worked within it, giving me several attractive…read morechoices. They were generous and the purchasing process only took one day and couldn't have been smoother.

brought my vehicle for tints. I requested 35% tint. They finished the job, however, comparing the…read morework to my friend's car, (he has the same model, same 35% tint), his shade was slightly darker than mines. He showed me his receipt, from Boomers audio, in NH and confirmed the % tint. However, my receipt from carisma showed no such details apart from the services provided. I went back to carisma to inquire about my tint % and below is are the details from the response(s) I received from the owner: 1. They provided me with 40% tint. When i requested 35% 2. When i asked about why 40%, i was told that my factory windows are by default tinted by 5% so they use 40% for a final tint of 35% 3. After the fact that my tints were not the percentage i requested, ( confirmed with my dealership the windows were NOT tinted 5%), the owner stated that for me to get the darkness what i ORIGINALLY wanted, he would have to charge me the SAME price for the work as well as an additional charge for removal of the wrong tint that they installed!!! A month had not passed, but carisma conveniently states on the receipt , which does not detail the product provided, that refunds on services is contingent on owner approval. So it was obvious that i could not go that route of demanding a refund . It would have been a nice gesture to at least meet me halfway with a reduced cost for the service, considering that their explanation of their tints was given to me after the issue was brought up. I am instead using the money to have the tints service done the right way with honesty and integrity through boomers audio in merrimack, NH. They even offered a reduced quote of services when they heard my story. Hopefully this review can be used as a tool for service improvement for carisma and to ensure that any customer will not have to have the feeling that i had upon purchasing a car service or product. Nakwesi

Ron and his team are fantastic. Will definitely use them again in the future…read more They get their work done in a timely manner for a great value.

Atrocious, if I could give this place zero stars I would. Their customer service is terrible. If…read moreyou are planning on renting a truck and are on a time frame go else where.

Awesome place very knowledgeable people and prices are right on. They always have what you need or…read morecan rebuild what you have

These folks are AWESOME! Quick thorough and polite…read more On 3 occasions I have been privileged to do business with them. I'm a contractor and when a power tool fails it is lost time. Each time I have brought them a tool for repair, with in a day I have it back! Good as NEW. Thanx Guys!!

I traveled from Sturbridge Ma to Lowell to look at a 19 Continental. I was allowed to browse the…read morelot without any pressure. After a while, I was met by salesman Brendan. He was very professional, accommodating, and eager to answer any questions I had. After the test drive, I came up with a punch list of issues from scraped rims (all 4), couple dents, complete cleaning in and out, etc. All was agreed and handled without hesitation. When I came to pick up the car, it looked brand new. I went straight to the inspection station in Sturbridge, and that's when we discovered a left tie rod end was bad, so failed the inspection. I communicated this back to Brendan, who hesitated at first, almost denying it do Lincolns rigorous 192 point inspection. After I sent him pictures and the failed paperwork, he finally said to bring it back and they will repair. Also, while I drive it, I heard a grinding sound coming from the car, I mentioned this to Brendan as well. Once dropped, all issues were repaired without question, I was provided a 2025 Lincoln Nautilus to borrow for the next 5 weeks while waiting for parts, etc. They repaired everything including the rear grinding noice, which turned out to be the rear axle. Although a few hiccups with the mechanical issues, all an all, the experience was fantastic. I would not hesitate to do business again with Gervais Lincoln and Brendan due to their customer service and wanting to make it right for the customer.

I brought my vehicle in for a suspension squeak - a simple fix. Two visits, two "fixes", and $5,000…read morelater and the suspension still squeaks. Brian is utterly useless just blindly guessing at the problem and content with doing trial and error to hope he finds the issue while collecting a check on every visit totally unconcerned. One could wonder if it's intentional to increase revenue, continually do work that doesn't address the issue to have a better quarter... don't waste your time with this place go anywhere else!

Buying a car doesn't always go exactly as planned, and in my case there were a few unexpected…read moreissues that delayed delivery by a few days. While it was stressful in the moment, what truly stood out was how the team handled everything. My salesperson, Kevin, went above and beyond from start to finish. He couldn't have been more accommodating, genuinely apologetic, and committed to making things right. He kept me informed every step of the way, worked tirelessly to resolve every issue, and made sure I felt like a valued customer throughout the process. He even worked on his day off, and I don't love for anybody to do that because life and work balance really matters. But he did it! I also want to recognize the General Manager, Tony. His communication was exceptional, and he showed a level of empathy and professionalism that is becoming increasingly rare. Rather than making excuses, he took ownership of the situation, kept me updated, and made it clear that delivering a great customer experience was his top priority. In the end, the delay wasn't very long, and looking back, what matters most is how Kevin and Tony responded. They turned what could have been a frustrating experience into one that ultimately reinforced my confidence in the dealership. They delivered an amazing car, stood behind their commitment to customer satisfaction, and provided the kind of service that earns long-term customers. Thank you, Kevin and Tony, for your honesty, professionalism, and dedication. I absolutely love my new car and wouldn't hesitate to recommend this dealership to anyone looking for a team that truly cares about its customers. And to be honest, we still have one small issue to resolve, but based on my experience thus far. I am not worried. They will stand up on this one. The glitches may have caused me to give it a 4 star review, but being in a tough field myself, I fully understand glitches. I think ALL industries have them, It's how the stakeholders respond, that really changes the game sometimes. The rest is fluff. I obviously can't speak for some of the previous negative reviews. But I will say, that sometimes with these big purchases, you have to think of it as a "mutual relationship". You both have the same end goal in mind, because you both gain from that. Nobody wants a car deal to go bad. Good job guys! ...and thank you!

Stay away from these people !…read more Sold me a car with faulty AC unit and won't fix it. Definitely making a complaint with the AG !!

TOTAL SCAM! Do NOT buy a car from this guy, Alvaro Guveia sold me a total lemon car and he's been…read moredoing it for years. At first everything seemed fine with the car but after I received the title the AC stopped working. The car passed inspection which meant I could not get a refund, but a week after that the car started making noises while driving. I got it checked and the WHOLE DRIVE SHAFT NEEDED TO CHANGE which would cost over $1500. He refused to help me and told me there's no warranty or refunds. If you have any respect for yourself do but buy a car from Al. Reporting to the police and the Mass consumer department.

I would not even give this guy a one star!! he scammed & lied to me! bought a 2009 car, Al Gouveia…read moresaid it was inspectable, got it hime, sub frame rotted, spent thousands! just heard from another guy, who bought a car & the engine blew one month later. took him to court, no luck, this time he will lose, one way or another, justice will be served!

My vehicle was towed here for a short period of time. I got my vehicle back in bad shape, Trash…read morethrown everywhere, belongings taken out of compartments, and valuable possessions missing. Including (family/baby pictures). Very odd. The owner of the company protects degenerate thieving employees and needs to be investigated all collectively. The employee specifically who handled my vehicle his name is DAVID M.

They towed my car after being hit, they charged 35 dollars a day the minute it was towed. Terribleread more

I just found Penney's Towing card in my wallet and was reminded I needed to review them!…read more The team at Penney's saved the day when I crashed my car into a ditch during a snowstorm this past January. It was scary and a cop came and called Penney's to tow me out. Unfortunately, my car was totaled, but the entire team I dealt with (Ken Jr. in particular was great help!) was compassionate, patient and explained everything that happened to my car with me. If I lived in the area, I'd trust them with my car any day.

Initially Gabriel responded and we scheduled. Shortly before…read moretime of arrival he called and rescheduled for the next day. Then he became a No show, No call or text of mine has been answered or responded to. I again sent another text this morning and still no response. So obviously I am disappointed and I hope Gabriel has a really good reason for not showing up.

Gabriel and Anthony are fantastic. They were very thorough with their work and prioritized doing…read morethings right over doing things quickly. Gabriel is also very responsive and was available to address any questions or concerns that came up. They helped me with a complicated knob and tube wiring replacement project in our 100 year old home and did whatever it took to get the house into a safe condition. We were very satisfied with the value provided for G Vila Electrical's pricing. I would highly recommend hiring Gabriel for your electrical needs.