Wonderful group of professionals who take great care of our dogs! We have been taking our furry…read moregang there for 15 years. Dr. Alford and his team are knowledgeable and collaborative with all elements of care.

If zero stars were an option I would have marked zero…read more I have been going to this veterinary office for the past year and they are always busy, the front door is always locked, and the staff are always rude. You never get to see the vet because they always take your pets into the back room and tell you to come back later to pick them up. It was starting to irritate me. So today was the last straw. This morning I found a fledgling robin on the ground. It it appeared to be paralyzed, couldn't hop, and just lay on the ground flapping its wings. I put it in a box with a little blanket, covered the box with a towel, and drove it to this Animal Care Center in Stanford. The door was locked and an older lady was tapping on the door for several minutes. An employee finally opened it and asked what she wanted. The older lady said that she was there to pick up her dog. The employee said that they were in a meeting, and to come back in an hour. Then she looked at me and asked what I wanted. I told her about the baby bird and asked if they could just look at it and see if it was paralyzed or not. She asked if it was a wild bird and I said yes. She was very rude to me, and told me that they were all in a meeting, and the doctor was in surgery, and they don't treat birds anyway. Then she proceeded to close the door and lock it. All I wanted was for them to look at the baby bird, and determine whether or not it was paralyzed. If it was, I was going to ask for it to be humanely euthanized. If it wasn't, I would return it to the wild, where I had found it. I cannot believe that a veterinary office would turn away any creature in need of care, be it wild or not. Especially in an urgent situation, when I even offered to pay. What a serious lack of kindness and compassion. This was the last straw for me today. I will definitely be taking my pets elsewhere from now on.

Not a fancy office, but fancy is not what you look for in a vet-this I've learned from experience!…read moreThis office focuses on what is really important-quality care, compassionate care, without the fancy price tag. Dr Carlton is a gentleman, and takes his time during examinations. I trust his judgement and believe he would not suggest procedures or treatment he would not do for his own pets. Love the staff-they are so pleasant, caring, and skilled!!

My husband and I adopted a young dog who had been hit by a vehicle and had been in Dr. Carlton's…read morecare for over 4 months before we were allowed to take her home. We weren't allowed to take her because she was "still healing" and Dr. Carlton was "very particular about his surgeries" and didn't want our own vet to continue her care for fear something might be done wrong. When she was handed over to us, we were told everything was good to go, her most severe injury - a badly broken foreleg - was totally healed and she had no restrictions on behavior. They only encouraged us to do at-home physical therapy by manually moving and manipulating the leg to stretch the muscles. After two weeks of having her, something didn't seem right and the wound was reopening, so we took her to our vet of choice. After x-rays, it was determined that the break wasn't "healed" at all, the bone fragments were being held together by wires and not stabilized by anything. Additionally, the wires were causing an infection, which is why the wound had reopened. After MANY requests for all her xrays, Dr. Carlton's office finally sent them. From those x-rays you could see that the leg was in the exact same condition (minus the infection) that it had been when he gave her to us. The board certified orthopedic surgeon at our current vet recommended amputation because he said the x-rays "look like an experiment" and attempting to repair the damage done would cost tens of thousands of dollars, would not be guaranteed to work anyway and may still end in amputation (after many surgeries, a lot of scar tissue, and a lot of suffering for our girl), and if it did work, that leg would always be at least two inches shorter than the other foreleg. When told about the upcoming amputation, the office manager said the bone was "totally intact and healed" when she was given to us and asked what we did to her. Amputation may have always been the only solution. However, what was done at Carlton's office put our sweet girl through so much more than she needed to go through and removed any possibility of saving her leg.

Dr. Taylor is Amazing. Always goes the extra mile and loves our babies. I have been using his…read morebusiness for over 8 yrs and two dogs . Would not go to any one else.

Kind hearted physician, staff and environment. 14 years ago, we lost our Pomeranian (17 years old -…read more2 vials of insulin per day.) Jack and his people kept our puppy going and now, 14 years later, we're back with our newest addition. Superlatives cannot define this group and Dr. Taylor.. he's our veterinary angel, barb and charley thompson

We've been clients of this clinic for about three years and, until recently, had trusted them with…read morethe care of our pets through some very difficult moments--including saying goodbye to two of our senior dogs. Over that time, we worked with multiple veterinarians here and spent thousands of dollars, so we genuinely believed there was a level of mutual trust and respect. In the past, the clinic had shown some flexibility when large bills came up, which we appreciated as loyal, long-term customers. However, our most recent visit completely changed our perception. We were quoted $254 for routine blood and urine testing, which is already on the higher side. When we asked for just a couple of days to settle the payment--something that had been accommodated before--we were unexpectedly refused. Instead, we were pressured at the front desk to apply for a credit line on the spot, and we were not allowed to leave until we addressed the payment situation. The experience felt incredibly uncomfortable, forced, and frankly disrespectful. After years of loyalty and significant financial commitment, being treated this way was shocking. It felt like the clinic no longer values its long-term clients and has shifted toward a rigid, impersonal, and customer-unfriendly approach. Between the high pricing and the way this situation was handled, we've decided to take our business elsewhere. This was, without question, one of the worst experiences we've had at any veterinary clinic. We will not be returning.

Used to be the best now the worst. Since new ownership, you can never get through on the phone,…read morethey up charge for everything and are inflexible with treatment. I have had several animals vetted there prior to change in ownership and they were wonderful. Even helped me with my semi feral cat who gets bad allergy breakouts. They vetted him by picture and it worked. Otherwise, I have to trap the poor kitty with a coon trap. New vet won't prescribe the medication (saying it's illegal / a steroid) unless he is seen. Won't to do it with pictures even though we've been treating him for years this way (he's indoor for 9 years but still won't be picked up). So the cat gets to suffer OR be mentally anguished by being trapped. I guess the original vet wasn't worried about jail time. He was worried for the animal. Will be taking ALL my animals elsewhere going forward.

Hands down these people are simply the best!!! I will never take my Little Willie Nelson anywhere…read moreelse and if you love your fur babies like I love mine, you wouldn't take them anywhere but with these compassionate people!!!!

Great service, they got us in when we needed it. Tyler very caring. a great place for your petsread more

This vet and his staff consistently provide top quality care at reasonable prices.read more

Horrible and Dangerous experience for my hound. The vet lost appears to have lost his empathy for…read moreanimals about 30 years ago - handled my rescue dog unnecessarily rough and traumatized her. Probably took a few steps backward with her trust after today. Also, we saw about 4 anxious Pitt bulls, and there were no doors separating the exam room from the waiting area. Under no circumstances will I ever go back. If it's an emergency, go to the urgent vet clinic in Lexington by Whole Foods. I will say the support staff were friendly but the facility was horrible; the leaky ceiling was rotting and bits were falling down. Packing tape patching the walls. I only stayed because of the reviews. How the heck does this place even get 2 stars?! Ugh, I'm so disgusted.

Knowledgeable staff and helpful staff. It's in a older building. They are so good with pets.read more

I bring my Saint Bernard here every time she needs her nails cut. The staff is very nice and…read morefriendly to me and my dog! This place is very clean and reasonably priced for what my dog needs done! I highly recommend this place

From the owner: Over 25 years experience serving all of central KYread more

Dr. Gibson is a terrific vet. I highly recommend Dr. Gibson, Dr. Newsome and Noah's Ark. The staff…read moreis great and everyone cares about your pet.

What I have heard about this vet is absolutely horrendous!! I feel the absolute need to share this…read moreexperience in the hopes that this vet either changes their practice or others avoid bringing their pets here. 1- they don't separate the cats from the dogs 2- they ask owners to take stressed out pets from their carriers or hold them during procedures, this is 100% unacceptable. Pet handling (safely) is part of their job, it's what they're taught in school... which they are essentially sharing that the can not do by asking this of the owners. 3- The owner was literally told their scared and stressed out pet would be pulled out of their carrier by a "noose". Now imagine that please... you love your pet, you don't want it hurt, it's scared for its life and now the vet is going to put a "noose" around it's neck... GREAT CARE. NEVER AGAIN.

For the moment Elizabeth answered the phone to Amanda taking Laney back to Dr. Ortiz. We have had…read morea very good experience. The office is clean the staff is kind and Dr did exactly what Laney needed. They are honest and affordable. Highly recommended glad I found them just moved here from California!

This vet office is way above average on several categories. The healthcare seems great and the…read morecleanliness of the facility is better than most. The front desk is welcoming and they seem to genuinely care about the patients. I'm a fan.