I've been taking my pets to Dr. Walls practically since he opened and his clinic was actually on the by pass. I had moved away so hadn't been there for years, but when I moved back to the Richmond area I only wanted to take my fur babies to Dr. Walls. The vet I got wasn't him. I had a dog who was 16 years old. I asked for medicine to help him get around more comfortably during his last months, the meds I was prescribed cost $60 a week. I asked for something more affordable but wasn't given that option so I had to go to another vet for it. When it came time for us to say goodbye to him I made an appointment with them. They knew the weight of my boy and I had told them I would need help getting him out of the car. He could no longer walk and weighed over 100 lbs. She made the appointment for late in the afternoon at closing time, and there wasn't anyone strong enough there to help get him out of the car. The assistant and I did it together though, but once we had him off the back seat she dropped her side and I heard a good crack as my puppy hit his head on the pavement. Strike one and very traumatic for him. I filled out the paperwork on the package I wanted , paid, then went into the private room to say goodbye. Throughout it all I could hear them outside laughing, talking loudly and basically forgetting that I was there saying goodbye to my fur baby. I realize it was closing time but a little respect would have been nice. The lady vet came in after about 15 minutes and gave him the shot to make him sleep. She walked back out and the noise and laughter kept on. She came back a few minutes later to give him his final shot and was acting rushed about it. It was already a heartbreaking time for me but they made it so much worse. Strike 2. On the way home I got a notice from my bank for $100 over the package I selected. They had charged me for the most expensive one, even though I had told them 3 times and signed a paper stating which one I chose. Thank goodness for instant notification from my bank of I would have been screwed. It took me months before I could go there and request a talk with Dr. Walls to tell him about my experience and how terrible it was. He was sympathetic but told me that he had sold his clinic to that woman and was only there a little bit. I'm crying as I write this because it's still upsetting to me and I am still so angry at the way we were treated that had to write this yelp to warn people away from this clinic. Third strike and I'm out of there. We were nothing but a cash grab . I have since moved my animals to another vet and am very glad I did. read more

Usually this place is pretty good but had a horrible experience today. I will prefice this by saying I am African American. As I am coming to pick up my dog, an AA lady is leaving with her dog named "B" (changed for privacy.) The receptionist Gwen sees her leave and then proceeds to tell me the price for B's service. I'm sorry what? That's not my dog. She assumed because I'm AA and the lady was AA that we were together. So after she runs outside to catch the lady and comes back in I ask her "did you assume we were together because we are both AA?" She gets a really guilty look on her face and proceeds to say " Oh I'm not racist, I have COLORED friends." Uhhh WHAT??? For 1 I didn't say you were racist (your conciese must have) and 2 is this the 1960's??? Colored umm that's not an acceptable term ma'am. I proceed to tell her that verbiage is really weird and I would just like my bill. The more I sat there the more upset I got. In what world where I am calling myself AA would you think it's acceptable to call me colored? Also to justify your implied prejudice by reassuring me you CANT be racist because you have colored friends. Tell ya what, call your AA friends colored and see how long you are friends after that. So tired of the "I can't be racist I have black friends" mantra. Long story short AVOID "NOT RACIST" Gwen at all costs if you go here. We probably will not be back and will take our decade of patronage with us. read more

I've been looking for a clinic to take my dog since I moved and found this one. Staff was super friendly and answered all the questions I had and explained what all they done! I would recommend to anyone! read more

By-Pass Animal Clinic - Veterinarians Near Me - Richmond, Kentucky

Just got our kitties shots and check ups and the doctor did such a very thorough job. All the techs and sssistants are very nice and helpful too it was a very nice experience and we will go to by pass animal clinic for all our vet needs we are glad we went there . Thank you everyone at by pass animal clinic for all your help today with our 2 kitties my son said to give you "5" stars and I couldn't agree with him more. So if you need vet services give them a call I highly recommend them read more

Dr. Walls and Dr. Eidson have always taken great care of my dog, Gravy! Not only are the vets amazing, but they have a great staff! We are always greeted with a warm welcome. The staff has done a great job at relaying information to the us owners, especially during COVID, since we cannot come inside with our pets. Aside from the wonderful care they offer, they are also very reasonably priced! read more

Dr. Walls and his team are the greatest! They provide the best care for my fur babies.

This place is one of the most honest veterinary clinics I have ever been to and I have been through a lot of them the knowledge and care for the animal is above and beyond it is essential that you take your animals to this Clinic highly care for the staff is very energetic upbeat positive always looking out for the best for the customer and not only to say for the animal that is their top priority and that is why they are there dr. Lori and dr. Walls or one of the top vets and Richmond I guarantee that I moved from California and thought they were decent vets in California no comparison this place is high rated Top Notch Quality Care read more

RICHMOND, KY Location I would give them zero stars if that was possible. Please DO NOT take your animals to this clinic. The staff has been abusive to my dogs and is unprofessional on so many levels. There is no customer service, no caring or compassion for your pet. After a routine dental cleaning my dog was completely dehydrated. She was in a state of panic over it. They also show no compassion when a dog passes away. When my dog was dying I called the emergency number and the vet told me to call and make an appointment during regular business hours because she was doing her hair and wasn't going to come in 2 hours early just because my dog was in pain and wasn't eating. My dog died a few days later. I switched vets because of all the issues every time I took my pets to see them. read more

I have been taking my critters there for 10 years & plan to do so in the future. The docs & entire staff are the best. They are all animal lovers. They take care of mine as if they were their own. read more

Well I have taken multiple pets of mine here and have been pretty satisfied up until today. I chose to to go through the Lexington humane society to get my dog neutered because I couldn't afford this place. Well my dog was very uncomfortable and it freaked me out so I took him here where he normally would go! And I feel like I was taken advantage of or else I was being punished for going somewhere else. Because when I was told basically your dog is fine but we're charging you 77$ and here is some pain meds. I was floored, plus only one of the ladies was friendly and that was the nurse. The others looked at me like I was garbage. Maybe because I didn't have my hair fixed or makeup on or maybe because I went wt humane society? What I do know is today I was really unhappy with the service here. read more

Great, reasonably priced veterinarian business in the Richmond area. Moved our fur family here because of their excellent service, spot on diagnosis and genuine concern for our dogs and cat. No fancy buildings here...just a good, relaxed atmosphere. read more

After searching for several years for someone to clip my cat's nails, I found By-Pass Animal Clinic! My cat will not let me touch his paws. He was shredding my furniture, so I was somewhat desperate. The kind technicians at By-Pass got the job done in 5 minutes or less, working quickly and carefully as a team of 2, and they charged only $9. So grateful to have found them. I'm considering moving all of my little 4-legged buddy's care to them after reading the other reviews. read more

We have been using the vet for a few years for our dogs and they have always done well. Last week I took my dog in to be put down as her health was failing. Their compassion was very much appreciated. Today I got a note of condolences with a print of her paw. We were very touched. Thanks!! read more