Enlisted this company for their valet pool service, as they were already servicing the pool in a…read morenew house that we bought. I didn't know anything about pools and wasn't living in the house and so was relying on their services. But this company proved to be unreliable, unresponsive, and low quality in terms of service and manager team. There's too much to say so I'll try to summarize - 1) will almost never call you back. left 5-6 messages for the valet service, and only called back once over the 6 weeks or so. same for the general line, and no one ever called back from there. the only way i managed to get through to anyone was calling repeatedly. Maybe once Tristan (?) called back with more info like he said he was going to. Generally unresponsive. 2) valet team unable to recognize that pool is no longer clear and should probably be shocked. i told the teams over and over again that i am new to pools and need their help and tried to learn from them what i could. i tried to be there for every service, and i even tipped them at times bc they were always patient and tolerant of my questions. but in retrospect the pool was becoming cloudier and they did nothing about it and kept telling me it was good to go. 3) the valet team lead doesn't know what she is doing - i sent her a picture with algae on the walls (uploaded separately) the day after the team serviced the pool and she told me it was from heavy use or dirt blowing in. none of which makes sense as i explained to her that dirt doesn't accumulate on walls and we don't live in the house and use the pool much. she doesn't have enough knowledge to process that, or to know what algae looks like. 4) the pool turned green after this despite two visits within days of each other, and she said it was my fault, and that their only job is to keep a pool clear, which also they did not do. i scheduled a service call to address the green pool, and she decides to deliberately screw us over and fire us as clients the day before they are meant to arrive because i complained about the quality of their service and inability to know what algae on the walls looks like. 5) there's a host of other things that went on including low water levels and a possible leak (which their valet service failed to understand). their inability to actually figure out the leak despite sending out a team (fixed by a different company i found), shutting off my pump and not telling me, servicing the pool multiple times in a week and still having an algae problem immediately following their service day. - During this process I even emailed her saying, this would be a lot easier if we could just talk on the phone, and still no phone call. Turns out she is one of the owners of the company and even the valet teams were face palm-ing at how bad she is at her job. - they are so unorganized that even after she fired us as clients, the valet team still came out to service the pool on their usual day. - if you read some of their responses to poor reviews you can see how unprofessional they are. - the only consolation is that they refunded me for the "leak detection", which was a failure, using an air pump that kept a poor seal. I asked for the last several service visits to be refunded since they were clearly ineffective. that one service they refunded was just a small percentage of the time and money i wasted on this company. Since you can't argue with people who don't care that they don't know what they are doing, I left it at that. I would stay far away from this company. In the google review you can see the obvious lack of knowledge in the pictures.

Great place to come get your water tested. The owners were very friendly as well! Highly recommend!read more

I visited the store a few days ago and there was one associate working. I was amazed at how quickly…read moreand efficiently he handled 4 customers at once. He was fast, pleasant, efficient and knowledgeable. I had my pool water tested and was out the door with my purchases in less than 15 minutes. I don't know if I'm spelling his name correctly: Kafari.

Great staff that's super friendly and very knowledgeable. Rewards program and coupons always seem…read moreto keep prices low. They're local and convenient - I highly recommend Leslie's for all your pool needs!

Jim, the owner, is very good at what he does and very patient with worried pool-owners. My…read morecomplaint, however, is that he "fired" us as customers without even telling us! We paid him to maintain our pool for the last three years and this year he just never responded to our phone calls to come and service it beginning at the end of May. We were having an issue and ended up calling a plumber because Jim wouldn't even call us to tell us he could not help.

During the pool opening, they saw that my heater was not installed according to the code. Safety…read moreissue. Great, very important, good to know. But instead of telling me about it, they quietly sabotaged my heater (literally pulled the wire) and didn't say anything while we were chatting after the job. Then, for several days ignored my emails only to come back with "we disabled it, pay us extra to return". Worth mentioning, they also padded my bill with a non-existent part (apologizing later, but only for that). Can you trust someone who would intentionally and sneakily break your equipment? I found someone else.

Larry, Brittani, Tom, and others at LA Pools have provided all of our pool service for over 20…read moreyears. The negative comments on this site come as a surprise to me. I have nothing but superlatives for this company. I use them for opening, closing, and weekly maintenance. They have installed new filters, pumps, and heaters over the years. They have identified potential problems, suggested certain enhancements, and made timely recommendations. The entire crew are hard-working and understandably often quite busy. If Larry tells me they are tied up or won't be in my area until next week, I believe him.

Hire them for your pool needs, you won't regret it!!!…read more I've been using August Pool and Spa to service my pool for the last 3 years and they have been wonderful to work with. The owner, Matt is incredibly helpful and accommodating! I had NO IDEA how to maintain a pool when I bought my home. I called Matt on a whim, because another company was trying to charge me an arm and a leg for a simple fix. Matt broke everything down for me, explained exactly what to do and how to save money. He is always trying to come up with a cost-effective option for me when it comes to repairs. His team always shows up when they say they will and do great work! They have even spent time educating me on my pool and equipment! I would not have gotten through the summers without August Pool and Spa. They just completed my entire pool renovation (new plaster, coping and tile) and did an outstanding job. They got it done in less than two weeks, just in time for my birthday party :) Matt, you and your team are amazing and I'm so happy I have you guys in my corner!

Used them for three years, really only respond to your house if it means extra money in their…read morepocket. They were supposed to open our pool, they pushed it off, showed up, saw it looked like too much work and left. There are other companies that are better and more responsive to their customer needs.

Great for service in the shop. There is always a very knowledgeable person in the shop to help…read morediagnose or solve your problem. They have a large amount of parts in stock, which comes in handy when dealing with an old pool like me. They have given me honest advice on how to attempt inexpensive repairs, even at the sake of losing a sale for an expensive part. They repair motors and are quick in their repairs. For patio furniture, they rent a sling stretcher for free in case you ever need to reinstall slings on your chairs. Just go to desk and ask to use it. One downside is their cost for on site pool repairs. I was informed that their rate was $150/hr plus parts. Another local make pool service company's rate is $95/hr. I cannot support the idea of paying that much more an hour for essentially the same service.

They used to allow customers to provide their own chemicals for pool openings and closings. Now,…read morethey insist that they provide the chemicals at ridiculously inflated prices because some customers had been using "inferior chemicals." Sorry, but you can't fool a chemist. Liquid 20% NaClO is the same no matter what brand is on the label; the rest is just water. Perhaps some customers were using less concentrated ordinary laundry bleach instead, but that's no excuse to punish all customers by forcing them to purchase chemicals from them. They just lost this customer.

Premiere Pools & Spas was recommended to me & now, based on experience, I can recommend them to…read moreeveryone that is looking to build a pool in our area. They have it all; Design, Value Knowledge Base, Quality, Execution, and Service that is over the top. Also, they are very well and are connected with great companies for landscaping, fencing, and pool structures, etc. A very strong Team! Ted C., Doylestown PA

We had a wonderful experience with Mike Holmes and Premier pools & Spas! Mike is extremely…read moreknowledgeable and really walked us through the entire process, he didn't sugarcoat anything, he let us know right upfront that weather could certainly delay things. He has a handful of subcontractors that he has worked with for years so when it came time to pick our landscaper and concrete provider we went with Mike's recommendation because they specifically know how to do this with a pool. Mike estimated almost to the exact dollar what the landscaping and concrete would cost us so we were able to plan for that and not go over budget. We had a really fun time picking out all of our finishes, Mike met us at the showroom and showed us all the different tiles and coping and features. It was a lot of fun, So if you're looking to build your own backyard oasis I highly recommend you use Mike Holmes with premier pools and spas of Sourderton

I was a new pool owner 3 years ago and after talking to many pool stores I finally found a place…read moreworth listening too. The team at Auqamatic got our pool open and clear fast. They have helped me solve a lot of problems and Justin is always there with a smile and good conversation or tips.