We had an extremely disappointing experience at this establishment.  The front desk attendant,…read moreJocelyn, was not only combative and condescending but also consistently rude throughout our interaction. We arrived just three minutes late, only to be subjected to an unnecessarily lengthy lecture on their late policy. Even after we assured her that we understood, she continued with her reprimand. Despite multiple requests for her to stop, she persisted in chastising us--right in front of a crowded lobby. When we calmly pointed out that her behavior was unprofessional, she dismissively responded that we didn't have to stay if we didn't want to listen to her. As if that wasn't enough, she then spoke about us openly to her coworker while we were still present. When we informed her that we could hear her, she flatly stated that she didn't care. This lack of discretion seems to be standard practice at this establishment. During our time there, we became unwilling participants in overhearing details about other patrons' procedures and Jocelyn's personal opinions on them. At full volume, we learned that the next client was receiving a Brazilian wax, followed by Jocelyn's loud and unsolicited commentary about how "gross" she found such services. In summary, if you're looking for a reception experience filled with lectures, public shaming, and eavesdropped commentary on your personal choices, then this is the place to be. Otherwise, I suggest you look elsewhere. For the record, the wax itself was excellent. Service date: 10/18/24. Appt time: 6:30pm & 6:45pm PS: if you were the Brazilian appt after us, you should probably call the manager. Jocelyn did not speak kindly about you.

If I could give 0 stars I would. I've been waxing for 10+ years and came here today for underarm…read moreand Brazilian because my usual spa girl is on a 3 month vacation and left bleeding and in tears. The girl was new and inexperienced. After attempting 3x to do my underarms I asked her to stop (no way I was letting her touch down there). The wax she was using was not melted or nearly warm. She applied the half melted wax 3x and barely took out any hair instead my skin was ripped off. When I asked to speak with the manager, she apologized and told me some of the wax machines needed the fuses replaced that she wasn't sure what happened while looking appalled that my armpits were literally bleeding. I think Save yourself and do NOT go here!

Had my brazilian wax here for the first time and Lauren was amazing!! She got me in and out within…read more10min. Shes so funny and personable, had me laughing the whole time. Def recommend her!!

Went in to get my eyebrows done. Had stopped going there and went to Newton instead because Jess…read morehad totally cut a strip out of my eyebrow last time. (Like 6 months ago). So I decided to try it again. I walked in and she's wearing 2 masks and is super awkward and smells like smoke like usual and she asks me if I am using retinol. I have been using it for ages and never had an issue. Tells me she can't do my eyebrows and that's it. Thanks and goodbye. She could lose her job if she did it. I have to be off retinol for three months in order to get my face done. I told another European wax i had been on retinol and they said it was fine. This is absurd and I will never go back again.

Update: I have been attempting to talk to upper management since December 4th! They keep saying 1-3…read morebusiness days and yet they have failed to contact me. So girls don't waste your time or money here! Esp at this location because the manager doesn't give a shit and will just say "we're franchised so I don't know why they send those emails"

They are very accurate with time! I have been here twice and every time they maintained the time…read moreslot. Loved the service. Staffs are really nice and skilled.

Love Colleen!!!! I get a Brazilian and she's so nice and attentive and makes me feel safe. We talk…read moreabout all kinds of things and it makes the experience a lot more pleasant. It's quiet and peaceful in there so it's definitely up to you and how well you get along with your specialist.

Went for a Brazilian. Have gone many times. It has never been great. But this last time was the…read moreworst. Not even a week and it's all growing back. They rush and take off giant sections so it never comes off clean. Might as well shave and save yourself the pain. If they did small sections they would get better results.

I've been seeing Mikaela regularly for over 2 years now and I have to tell you she's incredible…read more I've recommended her to my friend who'd never brazilianed and she loves her too and goes regularly. She does my eyebrows too and is helping me to get them to grow in fuller after years of over waxing! She shapes them so they can grow a little fuller each time but keeps it looking clean!! She's friendly, fast and down to earth! I can't recommend her enough.

Your front desk is your representation of your company. Nusirat the front desk lady is very rude…read moreand unprofessional. I don't know if she was forced to work or what the issue was, but she needs to practice customer service, smile and be more welcoming.

Monica was awesome. Very personable and professional. I was ambivalent about returning to waxing…read more(was doing laser hair removal and then had to terminate sessions due to pregnancy- which led to skin sensitivity etc.), however, I will likely continue to see Monica due to this good experience.

I get my full back, shoulders, nose wax. No one wants long back hair when there trying to get…read morebeach on. Gotta look fresh for the beach. I have seen the image of the other guy that got his back waxed here and still felt very comfortable getting my back waxed here. Don't let those pictures scare you away. All EW do have a 5 day policy that if your not fully happy with the job you can come back in within 5 days to make you happy. I have been to a ton of waxing places. I have had my fair share of good, bad, ugly I really like EW as the concept has raised the bar and has gotten people out of the back room in a hair salon. They have masted the skill because it's all they do day in day out day and night. They never "double-dip" they use a clean and new stick every time!!!!! It's a big deal for my wife she's amazed by this concept. Wax in the morning, Wax in the afternoon, Wax in the middle of the night. The price is not cheap but it's worth it for the services, it's far better them shaving or using that stuff that burns your skin to remove your hair. This location has a lot of good going for it: Staff is friendly and professional, the location is clean, had lots of parking, next to a ton of other stores for you can get stuff done before or after your waxing. All EW have a very strict 5 min late policy, more then 5 min late give the ladies a call. The package deal (wax passes) are definitely a great buy!!!! They are well worth it and you can break the payments in to what works for you. I don't have any cons.

Over 2 years later and I am still just as thrilled with Jessica and everyone at EWC Waltham! The…read morespace is beautiful and clean, and everyone is friendly and welcoming. Jess is meticulous and gentle, and gets every single spot and hair. She has wonderful knowledge of the products, and makes recommendations as necessary. Waxing is never fun or painless, but Jess makes every effort to put you at ease and make you as comfortable as possible. She truly is the best!

Gave European wax center another try (used to be great) after being cancelled on several times with…read moreless than 12 hours notice. Raced home from work to see this sign on the door- no notice, nothing. Not only did I waste my time driving but it's too late to get another appt before my MDW plans- thanks EWC for nothing. You honestly can't rely on them to honor any appointments so if that's important to you stay away!

Great experience. Everyone in there is always friendly and I can always get an appointment and…read moreeasily book through their app. Specifically, I would book with Ana again! She made sure to ask my preferences and ensured I was happy in the end. One thing to be prepared for is they'll ask you to sign up for wax pass and book your follow up at your appointment but I think that's typical for chain places.

I've been coming to this location since moving to the area two years ago. I religiously saw Iris…read morewho was one of the best waxers. She made sure you felt extremely comfortable and was very personable. After she left this location, I tried another waxer (Miranda) who wasn't as welcoming and friendly as Iris. She came off standoffish, judgmental, and not comforting. I most recently saw a different waxer after that experience. Sam reminded me a lot of Iris - she was welcoming, social, attentive to questions and concerns, and comforting. I would definitely recommend booking with Sam for any of their services.