A blood vessel popped in my left eye two days before Thanksgiving. I called Dr. Carmalt's office right when they opened hoping for a same day appointment before the holiday and a work trip ahead of me. Immediately, their front office clerk, Candy, took it upon herself to decide that I couldn't be seen and that they were fully booked. She suggested that I call one of the urgent care offices nearby. I have no problem with this, except she has no business deciding for the doctor which out of his patients can or cannot be seen because she doesn't have any medical expertise. I requested for Dr. Carmalt to give me a call so he can decide for himself if this was an urgent or non-urgent situation. 3pm rolls around and I never got a call back from the office manager or Dr. Carmalt! I was now furious by this time because I waited an entire work day to get the doctor's recommendation! I decided to give them a call, but Candy, the same front office person told me that she gave the message to the doctor and the office manager left for the day. I ended up going to urgent care to have my eyes checked!
Over a week later, I still have not gotten a return call and not even a follow-up. I mean what kind of office are they running? And, is this the way they show they care about their patients?! I only go to Dr. Carmalt once a year and he seems pretty friendly, but I have always had a lot of problems with the office being unresponsive to specific medical questions and referrals. I have always had to call them at least 3-4x to get what I needed. I also have had bad experiences with their office manager, Grace, she is a bit condescending when you talk to her. I have since switched PCPs. From the looks of past yelp reviews, I am not the only one who feels this way. I feel sorry for Dr. Carmalt and his wife who are actually friendly and may have been good to their patients because they are losing them due to their staff. I recommend you find another PCP than have to deal with his rude, unprofessional, uncaring staff! read more