The best place to buy a car or truck. Everyone was so nice and made the process easy. I sold my truck and they gave me a very reasonable price. read more

CarMax the company (not this particular store) has an ideal quick, 1-2-3 process when it comes to getting a car, and for the most part, we did until we didn't, and 4 credit checks later the process was resolved. Had this been an issue on my end I would've understood but it wasn't so I was more than irritated. When I got here it was obvious that I was aggravated and Tracie came in & immediately took action to get to the bottom of why Carmax kept messing up my application. Very patient, determined, & kind had it not been for her I WOULD NOT AT have bought anything from this company. Carmax company This particular store Tracie read more

No, Let me first say Bryce was an amazing dealer/customer service representative. He was consistent with his information, the car process, program, and step by step instructions. Consistently offered water and informed me of the reimbursement of food due to an error that was made. BUT!!!! I wasn't happy with the presentation of the vehicle. I was disappointed with the fact it was the only realistic option. The vehicle HAD A VERY STRONG CIGARETTE SMELL, DIRTY IN THE INTERIOR, WORN DOWN BRAKE PADs, CABIN FILTER DIRTY, TIRE PRESSURE SENSOR ON, and Dirty Air filter.... When asked about getting these items serviced. I was told the only option I had was to pay for my detailed service and return to receive reimbursement up to $150.00. That was in my opinion a double slap in the face. I am purchasing a vehicle, from your establishment. I went to other dealerships and their vehicles USED!!! Was in much better shape, but I choose your company expecting high value service, I request reduction in price and was told no... and what took the cake was the fact I was done and due to my license having "Rd" instead of "Dr"... the customer service representative didn't see, had to REDO the WHOLE PROCESS, in which I had to wait for them to get my interest rate back down due to a clerical error, and What I was offered; Another Darn reimbursement for my dinner if I so choose to go eat. I didn't have a cent to my name and yet I was told about being reimbursed!!! I don't quite understand how a company can go from tending to the customer as a important factor. To a simple Transaction!!! I'm furious! IF I HAD AVAILABLE TIME AN OPPORTUNITY!! I would have never bought my vehicle from there especially considering how the vehicle was presented. Once again Bryce was consistent with his service, but I can't help but to feel from start to finish he was trained exactly like the business intended. Every dealer told me the cars was horrible, car max does not service the vehicle, warranty plan is trash etc... but due to my circumstance and crazy luck. I managed to find a suitable vehicle. Despite my poor experience. read more

Carmax Baton Rouge is really going to repost a vehicle I returned less than 24 hours after purchasing, saying there is a clean report and no accidents... when they have the true report in hand. The black 2022 chrysler pacifica had a significant accident on the carfax report, that I had to purchase after insurance told me there was an issue. Carmax told me it was clean and nothing was reported. I gave them the carfax showing the damage listed and the reported accident. Now they put the car back on the sight with no accidents. CRAZY! ALWAYS get the carfax, people. I will say though, when we went in to return the vehicle, the manager we worked with was fantastic and helped us tremendously. So I am thankful for her, I do not recall her name. I just want people to be aware of the vehicle! read more

this is my third car from Carmax and this experience was HORRIBLE!!! Do not go to Carmax Baton Rouge!! They screwed up my finance paperwork multiple times And expected me to run up and down the highway to Baton Rouge for Return/Resale. The quality of their work is garbage. read more

I purchased a vehicle on 5/15/25, and took it to Goodyear through a Carmax appointment for a bulb. Turns out, there was $2500 worth of items to be fixed, including 4 dry rotted tires. On 5/24/25, it left me on the side of the road in Denham Springs (running hot) and Carmax took 4 hours to tow it back. The rep found it humorous that I had no way back to Baton Rouge because no Lyft driver was available. After calling customer service, Baton Rouge service and multiple other numbers, they finally decided to bring it BACK TO CARMAX "to check it out". After finally speaking to the service manager (who assured me he'd get to the bottom of this, and that the car was given a through inspection prior to selling it), it was again towed to Goodyear for repairs. Four days later and a host of rude employees in the service department, I call Goodyear--they are waiting on Carmax to approve repairs. I emailed the service manager who called me back WITH AN ATTITUDE that he was handling it. All of this because THEY DO NOT INSPECT THESE VEHICLES BEFORE SELLING THEM. The Baton Rouge Service Department is absolutely ridiculous. They are rude, they lie and they don't care about you or your service issues, or in general don't have time to deal with you (what are they doing in there?). So Carmax is waiting on Goodyear, but Goodyear is waiting on Carmax. I smell litigation. read more

Overdue review from august, but we sold our car to car max and I can't say enough good things about Myra! She was so so nice and helpful and just a pleasure to work with. The process was a little long but considering We walked in with a car and left with a check, I can't complain much! read more

Do Not ever buy from Carmax they lie about the condition of their cars , They DONT follow the "Lemon Laws" The Receptionist was Rude and acted entitled when I asked to speak to management she instantly made excuses why I couldn't! We heard "Not here, their at lunch, I'll have them call you, why do you need my name?" It's because of them We will never use this company again for the customer interaction alone! Now we're not KARENS but we are fed up and nobody should be treated this way Ever! Please Don't use Carmax they will not honor anything they promise you! Did I mention My parents are senior citizens , veterans and disabled and all they wanted was a fair deal but this company turned evil when the papers were signed. read more

I give Carmax 5 star rating simply because of three associates; Sundra, Ken, and Helen. Despite all that has happened these three associate made sure they went over and beyond just for me to be happy. Each associate took their time with me, so that I was for sure making the best decision on my new whip. Their were some hick ups that was out of their control, however I most definitely will highly recommend these 5 star sellers. I thank them for everything!!!! :) Shannon read more

Extremely poor customer service. Even though I had an appointment, 40 minutes later, Diane was unable to help me look at the vehicle that I had scheduled to test drive. read more

Attention Women: Go Here and ask for Monique Larroux. I am a strong independent Feminist female who was prepared for the worst but knew I needed a new car. I mean really, is there anything worse than spending five hours with the usual slimy car salesmen at a used car dealership? I am thrilled to say that everyone at I encountered at CarMax Baton Rouge is an amazing human being. Not one single slimy icky car salesman to be seen. I bought a car in 39mins! I am serious. Here is the key. I went online and filled out all the paperwork for finance as well as what I wanted before going to the dealership. I made an appointment and headed over. Once I sat down with Monique I explained to her what my priorities were for my new vehicle. She asked me questions and programmed it all into their search engine. We talked about my budget and she added that in as well. We headed out onto the lot with a list of cars. The very first car I sat in is now parked in my driveway. While I realize that is rare, it happened. The car met every single one of my checkpoints. It had every option I want and fit perfectly in my budget. I used Express Check-Out and picked up my sparkling clean detailed car today. It was 39mins from the time I stepped into the dealership until I stepped out with the keys. That includes time for pics with the car and hugs with Monique. Seriously, I hugged my car saleswoman! Go here. Ask for Monique Larroux and be treated with respect. I will go here again and again and again for anything I need for my car or if I need another car. read more

Such an awesome way to buy a car with the price posted on the vehicle with no negotiation or haggling. Very good selection of vehicles but we decided to purchase a new vehicle instead of a used one. My salesman Andrew S was very professional and courteous. Carmax bought the car I brought in for a very fair price. Andrew took so much time with us even though we didn't even buy a car. This guy will be in management one day. read more

People that work here are fast and friendly. Another plus is that it's very clean. My first experience was trying to sell my fiancés truck here. They offered him a VERY low offer. The only problem is that the truck had after market lift and tires. So they deduct because of that. We ended up selling it to a local regular truck company for 18,000 more. Now the second time the people that were working were once again fast and friendly- I love consistency. I was looking to sell my car. They gave me a decent offer. I also brought it to import one - low offer. The person who bought import ones second lot- low offer. And the place I originally bought my car from gave me the same offer as car max. I would definitely come back to get an offer on selling a vehicle again. read more

Great experience at CarMax in Baton Rouge. I sold my car and purchased a car. My sales team were professional and they helped make the process seem seamless and effortless. If you've ever spent the day at a dealership buying a car, you understand the horror, stale coffee and the everlasting, awful negotiations! Thanks CM! read more

They didn't register the car correctly for my handicap license plate. They lost the plate they were supposed to mail us and said just go to the dmv and get one. Problem is I already paid for it and the dmv will charge me again. Finally they decided to send us another one. I told them to make sure it's handicap and was told they can't do that. So I'll have to pay for another one anyway. read more

Good cars. Bad service. Had a car transferred there on 11.29.21. They said they were waiting on keys to be made. They never ordered them until about 12.9.21. They dropped the ball and stopped picking up for me when I called about the situation. The manager was "at lunch" or "with a cleint" when I called. Unreliable. read more

Unfortunately, CarMax is not a reliable and long-term partner that you can trust. The company's loyalty and commitments are based on short-term transactional business goals. Its apparent that the customer is only as valuable as the transactions net profit. You always seem to leave with a sour taste in your mouth due to the company's inflexibility and noncaring employee attitudes. Now twice. my family and I have had a bad experience at the hands of the employees. The level of customer service provided here is very inconsistent, unpredictable and one dimensional to say the least. The business office is robotic and the management team lack empathy. Clients want to be respected, understood, valued and appreciated. You have missed the mark for a large percentage of your customers. I question this company's integrity. CarMax business practices are unfair and unreasonable, and are most injurious to their customers. Their policies lack a human touch and are not well thought-out, and are inconsiderate to customers needs. I ask this company to get back to the basics and respect customer's time. Please have some consideration for your clients needs. The dealerships processes are very off-putting and shameful. I cannot recommend this car dealer in good faith. CarMax, you've simply have made it too hard to do business with you. What a waste of my time, energy and effort going out of my way essentially trying to make CarMax my first choice and destination. I have learned that loyalty doesn't pay or matter. In fact, my loyalty to CarMax costs me an awful lot. I want you to know, that will not happen again! read more

I can only say that my dealing with Carmax in BR was perfect, easy, stress free and worth the hour drive. Ms. Susie was hands down the easiest salesperson to deal with. No haggle pricing. Great cars - very very clean, low miles, etc. I highly recommend. read more

CarMax - Used Car Dealers Near Me - Baton Rouge, Louisiana

From the moment I entered the establishment I was treated like royalty. The staff immediately greeted me with smiles and welcomes and was ready to assist me with every need. I was quickly seated and began to find the best car options and prices for me. After finding exactly what I wanted, I was whisked away to view and test drive the vehicle. Once satisfied with my choice I was then shown every single option available for financing and monthly payments. The whole transaction took less than an hour. I was more than pleased with the service and car options. I recommend carmax to everyone!! read more

Mr. George & Margaret were my sales persons and both did a GREAT job! This was my first time buying through Carmax, however its not the last, I'm a customer for life. It was a great NO HASSLE experience! I'm recommending all of my friends and family! Capt. Cj Madisonville, La read more

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Dropped my vehicle off with Khairy and from the start he was very informative, nice, and communicated effectively! If I ever need anything with my car, I'm definitely going to have to give him a call! Great guy, thank you! read more

Just a word of caution to anyone doing business with this location. I reserved a minivan on Saturday. I had requested it be transferred to my local location in Kenner. I received any email saying, "Congratulations this car has been reserved just for you. you will be receiving a call shortly." I received a text 2 hours later asking when would be a good time to call. I replied now, but am available anytime. Never heard from them. I decided to call first thing this morning (Monday) only to find out that my reserved vehicle had been sold Saturday. Very aggravating. I've been shopping for a while online and finely found the perfect one. I felt good about it because I had RESERVED it. Apparently this doesn't mean anything. It's at the Sales Managers discretion to sell if someone comes in inquiring about it. read more

Bought my vehicle in Jackson, MS because of flood. Have CONTINUALLY since Sept 1 to get a few minor things done to my truck in Baton Rouge. Finally got an appointment for today, the 29th, only to find Jackson did not put my truck in the system. The service guys in Baton Rouge are trying their best to get me in but we shall see. I even talked to the General Manager in Jackson earlier in the month and he told me everything was all clear to make an appointment in Baton Rouge. NOT!!!! If I could give a ZERO rating that would work. At least the guys here in Baton Rouge are trying. read more

I was extremely disappointed with the Carmax in Baton Rouge. We have sold 3 cars to various carmax locations (1 in DC and 2 in Jackson). My husband was in the market to sell his car and Carmax in Austin TX offered him 34,000 for the vehicle which exactly met our expectations based on KBB. He drove it home to New Orleans and we together went to carmax in Baton Rouge 11 days later. We knew it would have to be re-appraised because the carmax quote from indicated that it was only valid for 7 days but what we didn't anticipate was that they would offer us $4,000 less!!!!!! Needless to say, we didn't sell them our car. Location was very dirty and unkept compared to other carmax locations I have visited. read more

Terrible experience with CarMax Baton Rouge. Took over 4 hours to finish the paperwork and they made two big mistakes that were inconvenient and illegal. - Illegal resell. One of the mistakes was forgetting to charge me additional fees and their solution was going to convince me I had to fix it and that I needed to sell the car back to them, so they could resell it to me with the additional fees. They caught the mistake two days later and called me every other day for two weeks. I stopped picking up their calls when my lien holder told me that what CarMax wanted me to do was illegal. - Issues with out of state- The second mistake was that they didn't check if my car I was trading in was from out of state even though I had an out of state license and plates on the car. They had to FedEx me paperwork to sign so they could sell the car again. It took over a month for them to realize their error. Some additional notes: - Transferring a car from Indiana took 4 weeks, a week later than it was supposed to be - Don't listen to the guy doing the appraisal, he told me some untrue things about their tax incentive program so I was convinced I should trade in my car there. When it turned out what he said wasn't true, the office workers said he wasn't verified to talk to me so the conversation didn't count - Paperwork employee told me she didn't know what she was doing and joked about taking more money from me read more

My car was nice I had it shipped to Baton Rouge. The only problems I can say I had was my back window it look real dirty even when I try to clean it so I might have to replace it. And my breaks were bad even though I know it's a used car I would have thought they could have changed the breaks. But other than that it's was a good experience. read more

This is my second time purchasing a car from here. I love my vehicle i just hate one thing. Its not Carmax fault but my own. Theres a hesitation when accelerating sometimes. I should have took it back and had it checked when i first noticed it. I originally figured it would subside but it hasnt. Its been about a month and a half and i dont want to have to pay 250 to have it checked out. When like i said i shouldve took it in also since it was like that when i purchased it. Besides that everything about this vehicle i love it and i get alot of compliments about it. read more

CarMax - Used Car Dealers Near Me - Baton Rouge, Louisiana

Within 2 weeks of buying my car from CarMax, I had to replace all the tires, battery, and alternator. Since then I have discovered that I also had an oil leak, bad engine mounts and more. The sales person kept asking me about my religion and whether I had been saved by JC. I am sorry to say that now I realize that he was covering for a car that was never checked out. I am still struggling to fix everything and I am no longer going to deal with their service department. I regret trusting them and should have known all the Jesus talk was coming from a scammer. Stay away from this place. read more

This was the second time buying a car from CarMax. I love the no haggle pricing and the no rush attitude of the employees. I like that all of the cars are unlocked to allow you to "try them on" before getting a salesperson to go for a test drive. On this trip we traded in a vehicle and we got the high end of the Kelly Blue Book value for it. I will most likely be doing business with them again in the future. read more

This is the 3rd vehicle I have purchased through CarMax and this trip was even smoother than my first two buys. I spent a minimal amount of time going through the process which is normally the real challenge when buying a vehicle. I highly recommend this dealership and wouldn't hesitate a moment to buy there again. read more

I got a good car but the customer service SUUUUUUCKS. I made an appointment, had to wait *an hour* anyway, just to get turned away and told to come back tomorrow because they're closing soon! I just want to deal with them already so I never have to go back their again. They may have cheap cars, but they don't care about their customers read more

I purchase a chev traverse in 2016. They have good quality cars with reasonable prices. They promised to make a repair to the car at the time of sale in writing. To this day, march 2017, they have not made the repair. I call about every 3 weeks to check on the part. The part isnt ordered and the service person says they will order it. My suggestion, dont take delivery on anything they sale until the vehicle is as promised at sale. read more

This was my first purchase from CarMax, now I'm a customer for life! They have THE best prices-no haggling. It was sooooo convenient searching for my dream car online instead of finding time to go on the lot. I had my car shipped to my local CarMax for a fee.. Beautiful car, just as pictured and described. The process was really smooth. My salesman RODNEY was very helpful and informative and kept me updated every step of the way. I would definitely recommend CarMax to family and friends. Thank you !! read more

CarMax - New rims - Used Car Dealers Near Me - Baton Rouge, Louisiana

CarMax Baton Rouge Easy No Hassle process Ranisha helped me along the way held my car that I wanted for 2 weeks Dealership Crew very friendly The Service Crew Ladies Rock I had issues with my key and my Mats they handed it and got me on my way they take all the hassle out of car buying!!! read more

We bought a car and it took 5 hours because they messed up the DMV paperwork twice. While we were driving home we realized the alignment was extremely off. The car was also very dirty. They told us to bring it back and they would fix the problem. We made an appointment for Monday morning and it took over 4 hours. They took over an hour lunch break and kept me sitting in the waiting room without even acknowledging me. I am currently still waiting 4 hours later. The worst customer service I have seen in a while. read more

Bought a car three weeks ago and they completely screwed up the paperwork causing me to be charged a payment for a vehicle I no longer had. Today the vehicle broke down stranding my family. I called and talked to a manager who promised a tow truck in an hour. Almost three hours later no truck and I'm thinking I've bought a real lemon. Bad service and a bad car. I used to think these guys were different but they are proving themselves to be like every other used car sales office. read more

I bought my vehicle 2 weeks ago and am loving it. I knew what I wanted, found it on the CARMAX web site, contacted Edwin Johnson and he had it transferred to Baton Rouge. He called me when the vehicle arrived, I went to the dealership. The vehicle was clean, test drove it and committed to the purchase. While doing the paper work they washed the vehicle. No hassles or troubles, I recommend giving CARMAX and Edwin chance. Darryl S. read more

The truck was almost everything I expected, this was the second truck I chose. The reason I turned down the first was because I didn't want to spend hours at a repair shop, I still end up hours at a repair shop with my second choice and the problem is still not fixed (not happy) read more

Opens April 6th

Went to Carmax to sell my 2007 Honda CR-V and it was the easiest, most efficient experience ever! Was in and out in less than an hour and got a great quote for the car on top of it all. Fantastic customer service, super friendly employees! read more