They made my first car purchasing experience very easy and painless. If you go in there knowing what you want, it's just like going to a super market. They guys there don't work on commission, so they aren't going to try to sell you a more expensive car than what you want. The prices are no-haggle as well. It is a very structured environment and relatively fast. I went in one night around 6pm and came out around 8 and drove my new car home! read more

I recently purchased a Jeep and have to say the experience was great. My salesperson, Samra was helpful and very attentive to my needs. She followed up quickly and kept in touch throughout the entire process from when I first inquired about a particular vehicle as well as after test driving a few different Jeeps. She had two particular Jeeps transported to the Hartford location in a relatively quick timeframe and I ended up purchasing one of them. They took care of a couple of issues-scratches and a defect in the sunroof cover that I brought to their attention without any push back. Dave in the service department was great keeping me updated daily on the progress. I would recommend CarMax to others looking to buy a used/CPO vehicle. read more

Purchased a 2016 Chevy Silverado sales man was fantastic after that it completely went downhill! I live in New York and I went to Connecticut to get the truck so I had to wait for the plates in the mail they sent me commercial plates on a passenger truck! They also said that I requested that which is completely false back-and-forth 10 times with them finally they agreed to reimburse me for the plates to get switched at the DMV so I had to take a day off to go to DMV to get the plates switched then I get a phone call from corporate saying that they need a copy of the receipt which I sent to them and they said 5 to 10 business days it's been over a month and I have not heard absolutely nothing I email them in that email does not exist ! So Carmax not worth the headache read more

Just had the most wonderful, worry free car selling experience. I went to several dealerships getting quotes on my car. They were all at the lowest blue book value or well below. I came to Car Max at a point where I was willing to accept significantly less, just because I was ready to be done with the whole process. Nick helped start the process and was incredibly friendly and helpful throughout the whole experience. I received a much better offer than I was expecting and the entire process was efficient and simple. Can't say enough about how good the experience was. I will be coming to Car Max to sell my used cars from now on! read more

Similar negative experience with my trade-cash buy offer. I had an appointment. They took my car and then I waited 55 minutes for someone to come see me. I thought I'd get my car back at that point-- seems they didn't even start the appraisal part yet. So we waited longer with poor communication from staff there. They offered me $800 for my 2010 Honda Accord. The seats in the back were substantially beat up but car ran great had relatively low miles 79K and no body damage of any kind. I sold it cash to a private buyer two days later for $5150. read more

This was my first time going to a dealership of any kind to, ive owned many cars but was always afraid of a monthly car payment. My curiosity led me to CarMax just to see where i stood credit wise, and after putting in my info I got a call a little while after. I was completely shocked that I had gotten approved, and not only that but even found a car that i had been wanting for a while. Derek was the salesman who worked with me and I can't even begin to say how great he was at explaining everything and helping me through the process. He went above and beyond to get me my car and my auto loan. I couldnt have asked for a better experience! read more

Very happy customer! I worked with Joe Reale and all I have to say is "what a great guy!" He took care of me every step of the way. Even though I did not buy a vehicle from CarMax they gave me about $1,500 more for my 2013 Honda Accord than any other dealership. It took a couple of weeks for my new 2016 WRX to come in, so I had to wait to sell my car to CarMax. Joe was very patient and his follow up was tremendous! When it came time they honored the original appraisal on my vehicle. Thank you so much Joe and CarMax for putting money back into my pock! read more

Vary on helpful vary lazy. An not willing to answer any questions. In person or on the phone.

HORRIBLE sales and repair service! I have bought 4 cars from Carmax. This will be my last. There were small issues when I bought the car. My sales rep (who was so terrible, she should not deserve a commission for the sale) advised me the service dept. would schedule an appointment to fix them. 4 days after purchasing the vehicle the check engine light came on. After waiting several weeks they were finally able to schedule my repairs. On the day scheduled for repairs to be completed I left my car at 7:30am, at 3pm I received a call telling me that none of the repairs could be completed because all of the parts ordered were wrong. It's almost 2 months later and I am still waiting for the car to get fixed. STAY AWAY!!!! read more

I recently purchased a 2014 Infiniti QX60 from the Hartford Carmax dealer. My experience with the salesman Derek Hoffman was very positive and pleasant. However the other aspects of the purchase weren't very good. The car was not properly prepared for delivery - headliner full of dirty spots, one headlight was out, etc. Also, the staff handling the registration transfer didn't pay attention so they had to give me a dealer plate for a couple days to fix that. I wasted a lot of time and had to go through extra hassle for what should have been routine work for them. I told Derek he was great but the other departments really let him down on my Carmax experience. So overall I can't give them any more than 3 stars. read more

I brought a car for my wife. I was told it had navigation but it did not. When I showed up to get the car someone had hit the front end. I asked them to fix it and paint the bumper. They gave me touch up paint. I refused to let that stand. So finally they painted the bumper but in the process got silver paint in the car. How this happened not to sure. So I now have a car with no navigation a repainted bumper that looks like crap. Oh yeah and they took the change out of the car. Karma Carmax karma William sales guy. Karma Jordan's non customers support read more

I went here looking at a BMW, I had 2 or 3 in mind and all around the same price. They sat me down, took all my info, then started putting me on a car that was 15k MORE then the ones i was looking at. They wouldnt back down and so i just went along with it all as if i was gonna buy it and said i would be back and so i left and never went back. can anyone say, preasure?? read more

We have purchased two cars from Carmax and we have sold them a car in three different transactions. In all three transactions, they have been professional and consistent, unlike the slimy feeling one usually gets from visiting a dealer. I highly reccomend the extended warranty for any purchase. We had to replace the engine in one of the cars and it cost only$75!! because of that warranty. Carmax stands behind what they sell! read more

Was just there yesterday to sell my call, the blue book value is listed at $2,022. THIS CARMAX offered $100.00! I would not go here to sell a car! This was Bul*@SH*##! I did not expect the full BB value, BUT this was an insult to my gender and Intelligence. Was this discrimination because I'm a women? JUST DON'T GO HERE. read more

In the last eight years, we have purchased three cars from Car Max and even sold one to them. While they may offer less than you could get elsewhere and possibly charge a bit more than you would pay elsewhere, it has been a great experience dealing w/ Car Max in Hartford. They certainly streamline the process from browsing the lot, taking test drive, looking at financing options, etc. Would definitely use again for the right vehicle. read more

I purchased a car from here a little over a year ago. The car buying process was pretty painless, our salesman was very nice and helpful. Found a car that worked for our need sand was in our budget. The staff was very helpful when getting paperwork together and such. I happily drove off in my car. I later found out that carmax had overcharged us by about 3,000 dollars. I thought I liked the no haggle pricing but I think I'd much rather haggle and get a fair price then say ok just take my money. About 9 months after getting the car there was an issue with the window where it just wouldn't go up. I'm thinking no problem as I purchased their warranty for some extreme amount of money. I call them and they tell me yes it'll be covered but you must make an appointment. I ask what the soonest available and they say it's about 10 days from now. I wasn't happy but what choice did I have. I deal with having plastic taped to cover my window for those 10 days and then wake up extra bright and early to drop my car off. I get there and go up the desk where a rather rude lady who I believe was the manager of the service dept. checks the computer and tells me that my appointment was moved to the following week. I ask why no one told me about this and she says they should have and I am to come back the next week. I leave extremely upset and not wanting to deal with having a broken window anymore I bring my car to a mechanic down the street from me. He had my car fixed in about an hour for around $80. I would still recommend carmax if you're easily intimidated at other dealers because you'll be more comfortable here,just realize you are going to pay more here. I would advise against their service plan as it's nothing but a waste of money. Don't even bother trying to bring your car to their service department as they couldn't care less about their customers and won't hesitate to inconvenience you. I know I won't be back to the carmax service dept. ever and won't be back to purchase a vehicle unless I'm truly in a desperate situation where I don't have time to haggle. read more

The worse experience ever, brought my car here to get an appraisal done . Was told my car had two prior accidents and as such they would offer me 17000 for my car. I Was convinced that's this was range I would get however took the car to 3 other dealerships and they offered 23000, 23000 and I finally sold the car for 23500 which is 6500 above what Carmax- Hartford offered me !!! They are really a disaster at this place , I wished there was a "0" rating I could give them!!! read more

We just bought a 2013 Mini Cooper Paceman for my soon-to-be-driving daughter from Carmax (Hartford) with the help of salesman Derek Hoffman here. All went smooth as silk with his help. LOVE the no haggle pricing because although I can be assertive, I hate twisting arms for a 'deal'. To me is just seems like begging or groveling. I saw the car in their inventory online and paid a nominal fee to have it shipped within a few days from Denver, Colorado since it was EXACTLY what we wanted. The vehicle is clean as a whistle with 16K on it, having been a fleet vehicle. Looks brand new and price was reasonable with many cool and unexpected features that a teen owner would find fun. We've purchased cars here before and had good luck then too. Facility is clean and welcoming with helpful but not pushy staff. Many financing options were offered to make this an affordable decision. We did go with a home equity loan, so interest will be tax deductible, however it was nice to be offered choices. We expect many happy miles with this neat ride that has very tight steering, sports car acceleration and retro-modern look. read more

can't wait right review carmax. does my second time want der. we wait 2 hours to some one help with selling the car ( give as the offer). some one finally came.he walked us through the process of selling my car while the vehicle was being inpected by another employee. let me tell you, he like to talk. he could stop. after 30 min came with the offer and the vehicle which was good for week. the offer was low. what we went for the car. car was good conditions look like new. so we don't sell are car. i am wonder why are they so slow. we spend der helf day. was fun. but to log. sorry. read more

Huge waits -- employees just standing around and joking with each other -- customer not important it seems -- cars on lot dirty inside -- this is the Walmart of car dealerships. Unless they have your dean car I would try to go and negotiate elsewhere. read more

I bought my car 5 years ago from Carmax in Hartford (I think they had just opened), and it was a pretty good experience. I had been looking online for awhile, and they have a great website that lets you slice and dice their inventory either locally or across the country. My car happened to be in Hartford, but I probably would have had one shipped if necessary. I didn't use their financing, and back then it wasn't very competitive (but of course that was awhile ago). The whole process was very quick, and no pressure. I don't really care to haggle, and I knew that going into the deal. I'm not sure why some of the other reviewers expected to be able to get them to drop their prices. I have never really had any major problems with my car (other than things that are common to all models of that particular year, so i don't fault Carmax). I've never used their service dept, since I have a mechanic that i know is cheaper. I also sold my other car to Carmax about a year after I had purchased my new one, and the experience was very smooth. I'm sure I could have gotten more if I had sold it to a private buyer, but it's not worth the hassle. read more

I have purchased several cars in the past but this was by FAR my best experience! If you are ever in the market go see Kenny Cortavarria or Joseph Reale. I took several months and many test drives before finding my "perfect vehicle"! I purchased an SUV with fair pricing and the perfect details. They were even willing to transfer cars from another store to make sure I would be satisfied. The general staff was friendly, financing was a breeze and Kenny was extremely professional, patient and thorough. I am so satisfied and that's a task within itself! Don't hesitate to go anywhere else. Highly recommended store! read more

If I could give -star review I would. Purchased a vehicle here less than 1 year, was never told about "gap" insurance, 10 months later auto was totalled, still owed $17,000 on vehicle my insurance max payout was $10,700.00 due to KBB & NADA value. So ended up with a totalled auto by a no fault accident, and still owed $7000.00. These people are ripping you off. I recently purchased another vehicle from J&M and it was not only a more expensive vehicle but I walked out paying $20.00 a month over the vehicle I purchased at Car rip you off Max, and it includes total extended warranty and GAP insurance. PEOPLE BEWARE THEY ARE SELLING AUTOS AT HIGHER FINANCE CHARGES (THEY DO THEIR OWN FINANCING) AND WAY HIGH THEN THE VALUES OF THE VEHICLES ACCORDING TO MARKET VALUE, NADA AND KBB. ******* DO YOUR HOMEWORK PRIOR TO BUYING HERE **** And I would also caution all the 5 star ratings, since they are known to write their own reviews. read more

I just left Carmax, Hartford, CT. I have a 2014 Range Rover Evoque, fully loaded, which is a replacement vehicle for a 2012 that turned out to be a Lemon. When I went in 6 weeks ago, they were very nice and said they would LOVE to have this car, but it takes ~ 2 months for the state of CT to process all the registration paperwork. SO, I waited ~ 2.5 months and went back. When I walked in and explained what I had to sell (and why), the FIRST thing the "gentleman" who I spoke to said, "you do know you are going to take a bath on that car. It's pretty stupid to try to sell it so quickly". I explained that I had already replace it with a new vehicle and wasn't looking to make a profit. Rather, I needed to sell it as, in the state of CT, one pays property tax on vehicles, and that I had done my research, knew about what they could sell it for and that they needed to make a profit. He was rude disrespectful and all around unprofessional. A different salesman stepped in and started the process to have my car evaluated. However, as I sat the there, I realized that this was NOT a company with whom I wanted to do business and since there are MANY options available, the convenience in NO WAY makes up for being treated like an idiot. WHEN is the auto sales industry going to realize that (a) the internet allows everyone to be educated/fully informed regarding car purchases - there are NO more secrets, and (b) WOMEN ARE NOT IDIOTS when it comes to purchasing or selling cars????? I did speak to the manager on duty - while he clearly was not supportive of his employee's actions, his response did NOTHING to encourage me to stay. read more

Bought vehicle there about 2 years ago. Service has always been a "we have nothing open week" type of deal. This morning I brought my car in for emission testing - at 10:12am, I was told "sorry, all techs are out for lunch and wont be back until 11:30 or so" really? read more

After selling and purchasing a car through Carmax, I will never go anywhere else! They gave me a reasonable offer my beat-up car, when some dealerships wouldn't even give me $100. I loved that the offer was good for 7 days, which gave me time to shop at other dealerships. I hated them all and longed for the personable, no-pressure sales people at Carmax. Within 2 hours I drove away with the exact car I wanted. Omaika was my sales consultant and she was a rock-star! The entire process was very simple and straight-forward and totally no-pressure. I was terrified of the car-buying process, but Carmax made it so easy and stress-free! Thank you! read more

LET THE BUYER BEWARE! We found a truck online that was at the Hartford CarMax. The initial contact went well with the salesman so we scheduled a time to see the vehicle (45 min. away from us). The truck was beautiful, low mileage and clean but it needed a repair before we took possession. We returned 3 days later to finalize the purchase, test drove it again to our satisfaction and agreed to hand over the money. The salesman told us to meet him in his cubical while he delivered the truck to recon for final cleaning. It took him longer than expected to meet us. I even passed him in the hallway en route to the restroom after waiting, where he made no eye contact with me. We sat in his cubicle with him, oddly not continuing to close the deal, while he fumbled on his computer and was noticeably unsettled. He mentioned under his breath that there was a problem in the recon area. After about 20 minutes later, an employee came in to the cubicle, introduced himself as some level of sales manager, and nonchalantly informed us that our vehicle was scraped upon being driven into the building for cleaning. Not to worry, they would have it repaired for pickup tomorrow. Are you kidding? We insisted on seeing the damaged truck which he said he would pull up for us to inspect. Another 20 minutes passes. I ask the salesman "just how long does it take to pull a vehicle out?"A few minutes longer and the sales manager instructs us to the exit at the back of the building where there is poor lighting ( it is now dark out ) and no other customers to observe. The entire passenger's side quarter panel has been pushed in by the fender wall and they apparently tried to fix it, pop out some of the dents during our unexplained waiting period, which they denied! The sales personnel explained that they would repair it for us to purchase at the exact same purchase price! Unbelievable! There would be no price adjustment for the damaged, bondo-ed truck! Their prices are No HAGGLE! We were willing to pay their no haggle price until this happened. The most unbelievable and unscrupulous part is that the poor person who actually does agree to buy this will be paying for a truck that does not have this accident and repair on record with it's VIN #, provided the paint job does not draw attention to the repair. I did let the salesman know that their sleazy business practice would be reported. read more

Very enjoyable experience dealing with the salesperson and staff. I was not happy after the fact with the lack of disclosure that prior owner was a smoker. First day it was damp outside, the odor on the driver's side of car was marked. read more

I have purchased my last two cars from the Hartford Carmax but no more. I had every intention of buying a third but not after this. Made two requests to have specific cars transferred from other dealerships and both requests went unanswered. That was okay maybe an intern was monitoring these requests. I then applied for my financing online, as I always do and received an email from Atticus congratulating me on being approved. Two follow up emails from me to Atticus went unanswered. At this point I decide I'm done with Carmax. I've since purchased a new Tiguan. I then, against my better judgement decide to bring my 2012 C300, purchased from Hartford Carmax back to them for their an appraisal with the intention of selling it back to them. You would think a company that sold you the car would give you a fair price. Well not so much, once they heard that I had not intended on purchasing another car from them the value came in insultingly low. Similar cars on their lot were valued at 3 times what was being offered to me. This is all very unfortunate. If Atticus had gotten back to me I likely would have purchased another car from them and even if the valuation of my car was fair I would consider buying another car from them as I have two sons, but after this mistreatment never going to happen! read more

Terrible service, this sales person Mr. Joe C who is from the Philippine , made us wait for 45 minutes because he was busy with someone else even we had an appointment. When he took us he was running between two offices?? Just to find out that he had more customers. He was all about selling the extended sales warranty. It took 25 minutes to get the manager on duty Walter to hear about our complain. He was very rude, cold as well and would not discipline Joe for wasting 2 hours of our time so we left with my kids and wife and spent 35000 dollars at another dealer. Not to mention the offered we received for our car was 7500 and we got 11,000 cash at another dealership. To make it better the GM Steve never returned out phone call. Yes I will tell all my friends about the negative experiences we had. Almost forget Mark the buyer was trying to tell us how come that the are giving us a fair price for our car, well he is a liar and cheater. So management needs to change their attitude and give respect to the customers. read more

I purchased a car at this location in the beginning of January. A few ago I began experiencing issues with my radiator fan, so I called to schedule a repair, as I knew the car was still under warranty. I had to schedule the repair over week out, and brought it in on 2/27 so they could get started on the repair on the morning of 2/28. I specifically identified the issue, so there was no need for extensive diagnostics. The day came and went without a call from the repair department, and so I called at the end of the day, within the service center's hours, and found that the entire location had their phones down, so I couldn't get a hold of anyone. I called the CarMax customer service center, and spoke with someone who promised to look into the status and call me back. It's been 24 hours and he never called me back. This morning I called the repair department again, and they told me they identified the issue and couldnt fix it yesterday, but they had the parts and they'd be able to do so today. Today came and went, and I was forced to call again. The service department told me that once again, they weren't able to complete the repairs today. This is not a major job by any means of the imagination, and there is no reason why it could not have been completed when I scheduled the appointment almost two weeks ago. I was told the technicians do not work on Saturdays or Sundays (which is a little ridiculous) so they would call me back on Monday with a status update. Five days without my vehicle over a minor repair is not acceptable, and the customer service in not keeping me updated without me having to chase them down is worse. read more

12 Filtered Reviews for CarMax Note: The reviews below are not factored into the business's overall star rating. Photo of Lindy M. 0 friends 1 review Lindy M. Clinton, CT 1.0 star rating 11/6/2013 LET THE BUYER BEWARE! We found a truck online that was at the Hartford CarMax. The initial contact went well with the salesman so we scheduled a time to see the vehicle (45 min. away from us). The truck was beautiful, low mileage and clean but it needed a repair before we took possession. We returned 3 days later to finalize the purchase, test drove it again to our satisfaction and agreed to hand over the money. The salesman told us to meet him in his cubical while he delivered the truck to recon for final cleaning. It took him longer than expected to meet us. I even passed him in the hallway en route to the restroom after waiting, where he made no eye contact with me. We sat in his cubicle with him, oddly not continuing to close the deal, while he fumbled on his computer and was noticeably unsettled. He mentioned under his breath that there was a problem in the recon area. After about 20 minutes later, an employee came in to the cubicle, introduced himself as some level of sales manager, and nonchalantly informed us that our vehicle was scraped upon being driven into the building for cleaning. Not to worry, they would have it repaired for pickup tomorrow. Are you kidding? We insisted on seeing the damaged truck which he said he would pull up for us to inspect. Another 20 minutes passes. I ask the salesman "just how long does it take to pull a vehicle out?"A few minutes longer and the sales manager instructs us to the exit at the back of the building where there is poor lighting ( it is now dark out ) and no other customers to observe. The entire passenger's side quarter panel has been pushed in by the fender wall and they apparently tried to fix it, pop out some of the dents during our unexplained waiting period, which they denied! The sales personnel explained that they would repair it for us to purchase at the exact same purchase price! Unbelievable! There would be no price adjustment for the damaged, bondo-ed truck! Their prices are No HAGGLE! We were willing to pay their no haggle price until this happened. The most unbelievable and unscrupulous part is that the poor person who actually does agree to buy this will be paying for a truck that does not have this accident and repair on record with it's VIN #, provided the paint job does not draw attention to the repair. I did let the salesman know that their sleazy business practice would be reported. read more

We found the car we wanted online and made an appointment to see it. They put the car on hold and told us what paperwork to bring in case we wanted to buy it. The car was immaculate and ready for a test drive. Our salesperson was very friendly and knowledgeable and easy going. We got to carmax at 6:30 and drove the car home around 8:15!!! They even registered it and put real license plates on it. If you know what car you want and are prepared to spend a little more for convenience and peace of mind, this place is for you. read more

I was extremely disappointed in my one, and likely only, experience with Carmax. I purchased a new car and was looking to get rid of my old car. A friend recommended Carmax so I gave it a shot. I will say that the salesperson I dealt with was a nice guy and very personable. However, the appraiser left me less than impressed with my experience. I was completely lowballed on my car, being told that "smoke was billowing out" of my less than 3-year-old vehicle. I had the car looked at and there was nothing wrong with it, and no smoke coming out. I ended up selling the car to another dealership who offered me, fairly, almost double what Carmax was offering. read more

Visited CarMax and was disappointed. I test drove a vehicle which was definitely not brought through the "125 point" inspection. The vehicle needed brake pads and the rotors replaced, made some strange noises when the clutch was depressed, and the vehicle was advertised 1600 dollars over the kbb.com excellent condition value for a dealer. The salesperson was nice, but not car savvy in the least bit. A vehicle I wanted to look at was not there, so I requested a transfer at no charge. This vehicle was in better shape, but the engine coolant was low and the brake pads were worn down. (Again, missed by the 125 point inspection people.) Since the price was "no haggle," I could not even bargain on the price. I would not recommend purchasing a vehicle from this company unless you do some research on the specific vehicle before hand. read more

Here is my story. This morning I went into my BMW 325xi trunk to get some papers that I stored there out of the trunk. I checked my trunk and there is a small tool box attached to the interior hood of the trunk. I saw it there when I went to get my papers this morning. I got into the car and drove to the Hartford, CT Carmax to get an appraisal of the car. I sat there until I received the price for a trade-in. From there, I went to another dealership who had already appraised my car to review the comparison. My BMW was locked the entire time that I purchased the new car with the higher appraisal than Carmax. The keys were in my hands the entire time. From there I went home and looked in my trunk and bingo, the nifty tool box that was attached by screws was taken off the car. I called Carmax because they were the only one that examined my car. They probably figured that I was planning to trade it in anyway so I wouldn't notice that the tool box was missing. However, I did notice and immediately called Carmax to report the theft. Of course, they denied it. So, if you go to this place for an appraisal for a trade-in, please make sure that everything is out of the car even accessory items that are screwed into the car because employees are stealing at this place. It is a cruel world out there these days. BEWARE! read more

the worst car shopping experience of my life. the cars, while unimpressive, were fine enough. it was the staff that was the problem. it seems that unless you are buying the most expensive car on the lot, they could give a crap about you. it took forever to get anyone to spend any time answering my questions, and when i did get someone's attention, it took 20 minutes for him to come back with an 'i dunno'. if you want to browse for cars, i'd suggest going to the mall and walking around the parking lot for an hour looking into the windows of other people's cars. at least that way someone is bound to come over to you to see if you need something. wish i could give no stars. read more

First the good. Great place to test drive a huge selection of cars and not get hassled. The staff is super friendly and if you have the cash you can literally leave with the car you've purchased in 2 hours. This is why I've at least given them 2 stars. Now the bad. You are going to pay dearly for this ease, and per their policy, there is no room for negotiation. Now if their prices were $200 - $400 more than a "regular" dealership's retail price, then you could justify thier business model. But they are way above what other dealerships are asking for; $1000 to $2000 more, and at a regular dealership you can negotiate down, so this delta will be even greater. My advice is to test drive the cars at Carmax, then do your homework and look for better deals. There are so many used cars on the market these days, you won't have to look very long. This process for my recent purchase took 3 days. 1/2 day of researching, 1 day of test driving, 1/2 day looking for better deals, 1 day for down select at several "regular" dealerships and a decision = $1500 saved. read more

about 2 months ago i brought a hyundai tibron 2008 48000 miles all around beautiful car. 1 month in the car is having starting overall i have brought it back for services times and just to find out the problem is still their then they sold the wo me with rotton rotors. because the car im am cerently suspened wit nout pay. they sa they cant duplicate the issue. so yesterday i went to car and with luck three car max emplolyee happen to past bye and witness the problem and all i ask is that they replace it and the general manger has a additude and has bin give me the run around and lieing i think its time for me to get the media and ct consumer relation involved. i would not recomend this car lot to anyone not even my worse. point is dont under any ncercomstance buy a car from and not only is that coming from their employees say the same thing bad management and bad car read more

Just so everyone know NEVER go to Car Max! A friend told me they would be able to do the emmisions on my car, ok cool. I got there and they guy that was going to do it talked to me like I was some sort of idiot, whatever. So they take the car around to their spot. 35 MINUTES later they come around to me and tell me they cant do the emissions because their machine isnt working. So after all of this it never even got done. I have been watching them on the camera the entire time standing around doing nothing but fiddling around, in, and under my car. I get it back and I now have a cracked carbon fiber hood, cracked front bumper, smashed carbon lip, a new clutch that is now slipping like its got 500k on it, and my transmission is grinding like crazy. I get into my car and my glove box is open and so are all the other compartments. All of my belongings are moved around in my car. I call the manager, they said they are reviewing stuff and whoul call me back later that day then hung up on me. I called back 3 times and everytime I got ignored or the phone mysteriously disconected. I never got a call back so now I have to go through a mess of stuff to get my car fixed that they broke. So apparently they treat their customers like crap, lie to you, go through your personal belongings, do literally THOUSANDS of dollars in damage to you car, then ignore you when you call them out on it hoping if they igrnore you you will just go away. read more