Liz P. - Went to buy used car. The one I went to originally check out was a manual. My fault. So,…read moreI was directed to another car that was taken in the day before. Ozzie raved about the car and the owner who had all maintenance at the dealership. Put down a deposit. Got a call to come and sign the paperwork. They would even send someone to my work to get it signed, so they could get the car on previous months sales. Car failed inspection - remember all service done at the dealership - It is three weeks later and I am still waiting for my deposit. All signs of a sleazy dealership.

I bought a new vehicle on New Year's eve with Genesa and the entire experience was fantastic. I…read morewill definitely be going back for service and future sales.

Everything! As a customer for over 20 years, I was very disappointed that Phil Davidson and son Zac…read morerefused to make good on the obvious fact that the installation of the new tires broke the beads on the 2 tires that blew. I will NEVER use them again and tell everyone NOT to deal with these people who have no moral compass to accept responsibility for their actions.

Do not take your vehicle to this dealership for service. I purchased a vehicle (2022 Tahoe Z71)…read morethere and they were very helpful during the chip and supply chain issues. The vehicle arrived without the heated steering wheel but they assured me it would be added when the chips were available and they also held their end of the bargain there. Unfortunately that's where the good experience ended. I took the Tahoe in for its first oil change without incident. A couple of days later I noticed oil under the vehicle in my garage. I took the Tahoe back and was informed the technician didn't tighten the oil plug. Ok so no big deal shit happens but glad I noticed hate to blow an engine on a brand new SUV. Next oil change no incident. Then the new heated steering wheel arrives and the saga begins. I bring in the Tahoe to get the steering wheel changed out and it occurs and seems to happen without incident. After picking up the Tahoe I leave to pick up my daughter from daycare and in traffic I attempt to use the horn to signal someone to pull in front of me. Astonishingly the horn does not work you would have thought they'd have tested it before completing the work. So I call the dealership and they ask me to bring the Tahoe back so they can look at it. So once again due to their ineptitude I have to take my vehicle in twice for a single issue. Of course they claim it is defective and need to order a new one which I actually don't believe now as you'll understand as you continue to read this post.... After several weeks without an operative horn (safety concern) the service manager calls me and I ask if I can come in right away. He says no they are booked out two weeks. This is a gem of a guy BTW a real jerk. I tell him I've been driving my family around without an operative horn and he couldn't give a rats ass. So finally I bring the Tahoe in and they replace the steering wheel. It seemed fine but unfortunately it was not hit I'll get to that later. A couple of weeks go by and the service manager calls me and tells me he forgot to take a picture of the steering wheel so they can't be reimbursed by GM. He says I need to bring the car by so they can do this. I tell him he can wait for my next oil change and then he gets belligerent informing me I don't live far away and it shouldn't be an issue. He literally called me harassing me weekly and I ignored him until ny next oil change. At that time I decided to never use the dealership again. As he literally wanted me to bring my vehicle in twice for every one thing I got done because they seem to have significant issues following the most basic of processes. Let's fast forward 6 months.... Im driving a week or so ago and the horn stops working. As I work in NJ I decided I would just use a dealership down here. I was just informed the steering wheel was installed improperly and the wiring harness pinched. The worst part as a result of their shoddy work it's not just the horn but the air bag is inoperative and they in fact couldn't tell me how long that had been the case. These guys installed the steering wheel improperly and put my health at risk. Please for your own safety do not use this dealership for servicing your vehicles. Two improperly installed steering wheels and an oil change where the plug was not tightened properly.

Acura of Avon is a great place to buy a car. I told Monica Risco i wanted all new tires and brakes…read moreand she delivered. She went through all 182 point inspection and answered all my questions. Then she adjusted my seat and mirrors to fit me. Monica paired my phone into the radio, then programed in all my favorite stations. All the time she was working with me, I had a fresh cup of coffee and a snack. I felt very comfortable during the whole process and drove away in the RDX of my dreams. Jonathan H. from Watertown .

I've been a customer of Acura of Avon in Canton, CT for approximately 20 years, and until recently,…read moreI would have spoken very highly of the dealership and its service department. Today, May 22, I experienced a temporary infotainment/Bluetooth issue with my 2021 Acura TLX and called the dealership to inquire about the suggested course of action. I was informed that the diagnostic fee alone would be $235. To be clear, the representative I spoke with, John, was very professional, courteous, and understanding throughout the conversation. My frustration is not with the employee -- it's with the direction the dealership appears to be taking. Over the years, what kept me loyal to Acura of Avon was the feeling that customers and long-term relationships mattered. The dealership always seemed fair, reasonable, and customer-oriented. Unfortunately, this experience felt very different. Charging nearly $250 simply to evaluate a problem -- before any repairs are even discussed -- feels excessive, especially for long-time customers who have supported the dealership for decades. Quite honestly, it left me disappointed and questioning whether I want to continue servicing my vehicle there in the future. I'm sharing this feedback because I genuinely appreciated the dealership for many years and hope management understands how these kinds of policies affect customer loyalty and trust.

Pretty much my first time walking into a dealership looking to get in a car quickly but not sure if…read moreI would look into leasing, used, etc. I went in later in the afternoon on a Thursday and met with Austin. He made the whole process very easy. He was clearly knowledgeable in the car I looked at, very professional and quite accommodating with my budget. After going over all the features and options, he got me in for a test drive within 20 minutes. I did some paperwork on my return and Austin let me know I'd hear from them once the credit check and paperwork was done. I spoke with Annie the next day and she too was extremely pleasant and friendly and answered any and all of my questions. Roughly 24 hours from when I first stepped in I had the good news. Austin even picked me up from my job down the street to finalize the paperwork and get into my new lease. I sat down with Ryan to go over the insurance details and he was very helpful with this whole process. What started out as a very stressful situation for me was met with a very courteous, affable group of people! The showroom was spotless, bright and inviting. The process from start to finish was easy, explained well and fast. I can't give my opinion on any other dealership to make a comparison but I can say that this is the type of service that every place should have! I am happy to have been helped by people who clearly care and will definitely be back in the future!

What a horrible experience so please enjoy the read. They have attempted to remove my reviews so…read morethey can pretend they are a great dealership and stand behind the sale and customer satisfaction. Well here are some screen shots where you can see that they knowingly sold a car with damage, lied about it, didn't disclose it was a theft recovery, mechanical issues as you can see from the lights on the dash, vehicle arrived with over 100 extra miles on it from when I purchased it to transport picking it up from them and more! My 2024 Nissan GTR was purchased through Hoffman Nissan with Gus as my point of contact. Rest assured he will take great care of you lol "hiding the damage and playing the I didn't know card" very well. Vehicle arrived with damage in all locations listed on the transport pick up sheet before it even arrived to me with 100 additional miles on it at pick up. Damaged components, alignment off, rims all had damage , mismatched tires (advised by Nissan not recommended as it can cause transmission issues) what do you know .... needs a transmission!!! (diagnosed by a local Nissan dealer!!) Said it was an issue prior to me owning the vehicle as diagnostic reports show it! They are liars and thieves and I have all the proof I need to take action. I have tried to contact Gus Loukus who has some how disappeared and does not answer phone calls, text or emails anymore after he made his money on the sale and Micheal Lapointe is no better! They both know what they did and how they lied and hid the damage and sold it to someone out of state to make the deal happen. Not only that they never reported by issues since August/ September of last year to the warranty claims department and let their guaranteed satisfaction warranty expire and not make a claim. A real clown show you have at this dealership and unfortunately with multiple attempts to have them stand up and resolve the problem they choose to run and hide instead of standing behind the sale and their brand. It is sad that a consumer has to get legal involved to have their vehicle repaired to the condition they were told it was in. I have attached screen shots showing that management wants to know what I want ......and my simple answer was the items not disclosed as damaged or having issues repaired or replaced. To then be ghosted and just ignored. It's sad you have to threaten with legal or social media exposure for a company to do the right thing anymore! Guess matters have to be taken to another level and I will make sure not only that this gets resolved but that no other consumer has to suffer and buy hidden garbage from your dealership! If you decide you would like to step up Hoffman and replace the parts on the vehicle you sold me with hidden damage you know where to find me. BTW it needs a transmission as well. If legal takes this claim over your bill goes up quite a bit and I won't go away. So why don't you make the right decision and take care of your customer. Step up and do the right thing. I will make it my life's mission to make sure I keep all social media options informed of this as well as potential customers thinking twice about spending a dollar with you.

tl;dr Great business. Great personnel. We will be buying next car from, and recommending to our…read morefriends, Bach Motor Cars. Our Subaru was totaled in a wreck and Geico cut us a check. I called around to a few other Subaru dealerships and they couldn't give us a proper deal under the check amount. Adam, at Bach, worked with us to secure a Subaru Outback, in perfect condition. There was no haggling. No sales tactics. No buyers remorse and no feeling like I got one pulled over on me. The price is great. The car is great. The experience was great. Bach will be the first place we go for our family's future car needs.

Adam was the best. It was a painless process start to finish. No pressure, no run around, honest ,…read morequick and to the point. We couldn't have asked for a better experience, especially right after dealing with a flaky dealership beforehand. Absolutely recommend them to anyone looking for a vehicle, you won't be disappointed.

I needed to have my battery replaced. From the conversation with the parts department, the service…read morewriters, and the final service review with the service manager Michael, I was very impressed with the level of total service that I received. I found everyone informative, professional, experienced, and most accommodating. They all had excellent attitudes and my visit was a very positive experience. Nice to see a service manager not hiding in a back office, but actively and positively involved with his customers. Bravo.

I love how I ordered a piece for my car & was told when it came in, they'd just "pop it in" for me,…read moreknowing I bought my car from Carmax and they kind of screwed me over.. so I pick up said piece today and all of a sudden this place wants to charge me to install the same piece .. that they weren't going to charge me for doing in the first place what a joke

This is the third pre-owned minivan I've purchased from Mitchell Chrysler Dodge. And each time my…read moreexperience gets better. And so do the cars! As always, they were incredibly helpful in my request to completely remove the second and third row seats from the vehicle. I travel extensively with a van and work in disaster response. I need all the storage room I can get. They were very understanding and made these modifications. Thank you to everyone at Mitchell Chrysler Dodge and their service department!

Do not bother calling this dealership. Took three calls to get a call back. Called to get price…read moreto replace clutch. Simple - Standard Repair. They would not give a price without seeing the vehicle, and charging a diagnostic fee. Rather frustrating since car needs to be towed because the clutch is blown. This business practice just makes it difficult for consumers to find the best price. It would be great if everyone would boycott Auto Shops that won't give quotes for specifically requested service. Mitchell group will never sell me or my family a car or provide service. I will warn anyone who asks me, and send them to another shop.

This is a review of the service department…read more After filling out a service request order on the company website, within two days I was contacted back by the sales manager, who facilitated this purchase of the Acura When I test drove the car, the back up camera was on the fritz, and I mentioned it to the salesman So here I called to schedule an appointment and things are going smoothly cool nice job. Thanks for taking care of senior citizens.

I purchased a 2019 Honda CR-V from this dealership in August 2025, 52,000 miles and within 9 days…read moreof possession the vehicle had a major engine failure. What should have been an exciting purchase quickly turned into months of stress, uncertainty, and constantly having to chase answers. I was told that the vehicle had to be brought back to this dealership because the warranty would not cover the repair within the first 30 days of purchase. However, the dealership then kept the vehicle beyond that timeframe and ultimately processed the repair through the warranty anyway. As a result, my warranty coverage was used to repair a vehicle that, in my opinion, should not have been sold in that condition to begin with. Very sneaky! At one point, I was even made to feel like I was somehow at fault for driving the vehicle--when in reality, I purchased a car to use it, not to worry about whether normal use would cause it to fail. That moment really stuck with me. I was told they see these issues happen everyday to cars that this is normal. I was told the issues were due to the age and mileage for the vehicle. Zero accountability. After finally getting the vehicle back, the same issue happened again not long after. I completely lost confidence in both the vehicle and the dealership's ability to properly fix the problem. I was advised NOT to drive the vehicle off the lot as I would do more damage and warranty wouldn't continue to cover the repairs but they had no concerns on damage or safety having us drive 1.5 hours there twice for repairs. What made this experience worse was the way it was handled at a management level. My interactions with the general manager came across as dismissive and I was appalled by the statements made as they were very unprofessional. Honestly an embarrassment for their organization. I understand that cars can have issues--but how a dealership handles those issues matters just as much. In this case, the lack of transparency, poor communication, and how the warranty situation was handled made an already difficult situation much worse. If you find yourself in a similar situation, know that you do have options. You can file a complaint with the Connecticut Department of Motor Vehicles, which oversees dealer practices and consumer protections. It's called the K-35 Dealer Complaint Form. I'm sharing this so others go in informed. Ask questions, document everything, and make sure you understand exactly how problems will be handled after the sale. Don't count on transparency from this dealership. They won't tell you the vehicle being sold just had a major engine repair 2 days before sale. The same engine repair that had to be fixed twice, among other parts that were affected in the process.